| randomusername | hello? | 00:12 |
|---|---|---|
| randomusername | seems to be working | 00:13 |
| randomusername | hi there | 00:13 |
| wgrant | Hi. | 00:13 |
| randomusername | hi wgrant | 00:13 |
| randomusername | wgrant, can you tell me if are there any launchpad dev/support members here? | 00:13 |
| wgrant | Not many, since it's the weekend for most people, but there are still some. | 00:14 |
| wgrant | Ask your question, and someone will answer if they know. | 00:14 |
| randomusername | thanks | 00:14 |
| randomusername | "Thank you for your question concerning your Launchpad login that you are experiencing. Case #number has been created and a support analyst will get back to you within the next 24 hours." | 00:14 |
| randomusername | this was sent to me... two days ago | 00:14 |
| randomusername | tl;dr - after the 9/9 outage, my account got deleted | 00:15 |
| wgrant | What's the symptom? | 00:15 |
| wgrant | Can you no longer log in? | 00:16 |
| randomusername | when I logged in two days ago I went to an account that wasn't mine at all | 00:16 |
| wgrant | Ahh. | 00:16 |
| randomusername | and my account URL always point to OOPS | 00:17 |
| wgrant | What's the URL? | 00:17 |
| randomusername | my deceased username is ~tiagosilva | 00:17 |
| randomusername | I am now ~tiagosilva29 for some reason | 00:17 |
| wgrant | randomusername: So, ~tiagosilva doesn't OOPS for me. | 00:18 |
| wgrant | Does it for you? | 00:18 |
| randomusername | yeap | 00:18 |
| randomusername | I'm at home right now | 00:19 |
| randomusername | and at work is the same thing | 00:19 |
| randomusername | we browse via a proxy hosted in another country, and it's the same | 00:20 |
| wgrant | And you're logged in as ~tiagosilva29? | 00:20 |
| randomusername | when I log in I goto tiagosilva29 | 00:20 |
| wgrant | And you get the OOPS when you're logged in? | 00:20 |
| slangasek | hi, I'm having persistent timeouts trying to file a bug against the ubuntu kernel package with apport; is there a known issue? | 00:20 |
| slangasek | oh n/m, apparently '/join #launchpad' was the magic rune to make it go through | 00:21 |
| slangasek | kthx ;) | 00:21 |
| randomusername | OOPS in ~tiagosilva ? | 00:21 |
| wgrant | randomusername: Yes. | 00:21 |
| randomusername | it's persistent | 00:21 |
| wgrant | slangasek: As in "Sorry, we couldn't connect to the Launchpad server" timeouts? or timeouts with an OOPS ID? | 00:21 |
| wgrant | Bah. | 00:21 |
| randomusername | logged in/out = same result, OOPS | 00:21 |
| randomusername | wgrant: I just logged in, and now I'm ~tiagosilva29 | 00:23 |
| wgrant | randomusername: Ah, interesting. | 00:23 |
| wgrant | ~tiagosilva oopses on launchpad.net, but not edge.launchpad.net. | 00:23 |
| wgrant | OOPS-1714K1846 | 00:23 |
| ubot5` | https://lp-oops.canonical.com/oops.py/?oopsid=1714K1846 | 00:23 |
| randomusername | https://launchpad.net/~tiagosilva29 -> I just posted HELLO WGRUNT in that profile | 00:23 |
| randomusername | wgrant: I confirm that ~tiagosilva via edge is me | 00:24 |
| randomusername | aka the advice dog guy who hates easter eggs and translates more that it should | 00:25 |
| wgrant | Heh. | 00:25 |
| randomusername | as this issue occurred before? | 00:27 |
| wgrant | Not that I've seen, no. | 00:27 |
| wgrant | I'm poking around to see what changed. | 00:27 |
| randomusername | do you want me to stay out of launchpad for a while? | 00:28 |
| randomusername | or openid | 00:28 |
| wgrant | randomusername: So, I can't obviously see what's wrong. | 00:35 |
| wgrant | randomusername: You gave a reference above to a support case -- is that from the link on login.launchpad.net? | 00:36 |
| wgrant | If so, I suggest waiting for a response from them. | 00:36 |
| randomusername | Case #00012729 has been created and a support analyst will get back to you within the next 24 hours. | 00:36 |
| randomusername | got this two days ago on an email | 00:37 |
| wgrant | Can you add to that case the information we've established here? Your new and old usernames, the fact that your old one OOPSes on production with OOPS-1714K1846 but is fine on edge, and anything else that seems relevant? | 00:38 |
| ubot5` | https://lp-oops.canonical.com/oops.py/?oopsid=1714K1846 | 00:38 |
| randomusername | wgrant: it doesn't just oops with -1714K1846 | 00:39 |
| wgrant | Well, it will get a different code each time. | 00:39 |
| randomusername | ah, that I did not know | 00:40 |
| wgrant | 1714 identifies the day, K identifies the server, and 1846 is just a sequence number for that server today. | 00:40 |
| randomusername | where do I have to log in to insert what you posted above? | 00:40 |
| wgrant | I have no idea, sorry. I've never used ISD's support system. | 00:40 |
| wgrant | Maybe try replying to the email? | 00:40 |
| randomusername | reply -> noreply@canonical.com | 00:41 |
| randomusername | nogo | 00:41 |
| randomusername | so I'll just have to wait for an answer | 00:41 |
| randomusername | wgrant: gonna forward this to feedback@launchpad.net | 00:47 |
| randomusername | and hope for the better | 00:48 |
| wgrant | randomusername: Sounds like a reasonable idea. | 00:48 |
| wgrant | randomusername: Make sure you include all the information I suggested. | 00:48 |
| randomusername | all done | 00:49 |
| randomusername | info sent | 00:51 |
| randomusername | thanks for the help wgrant | 00:51 |
| wgrant | randomusername: Great. Hopefully you'll get a response soon. | 00:52 |
| wgrant | But maybe not until Monday. | 00:52 |
| randomusername | it's fine | 00:52 |
| randomusername | thanks again | 00:53 |
| yofel | is something wrong with the ppa buildds? since a while ago I see it frequently that builds start delayed, like https://edge.launchpad.net/~yofel/+archive/ppa/+build/1954695 which is currently building for 15min whithout the buildd actually doing anything. Before that it tried to build on another one and was simply reset to 'needs building' after a while | 01:26 |
| wgrant | yofel: Known scaling issue. There have been a few fixes in the last couple of months, and the last bit might be happening next week. | 01:28 |
| yofel | k, thanks | 01:28 |
| * maxb looks askance at the kdepim code import which has now been running for 24 hours | 01:58 | |
| maxb | Just how slow a machine is galapagos anyway? :-/ | 01:59 |
| wgrant | maxb: The name might be a good hint. | 02:01 |
| wgrant | (There is a Galapagos Penguin. Penguin species were Canonical's first machine naming convention.) | 02:02 |
| maxb | Meanwhile the import on neumayer looks like it's got another day of "determining revprop revisions" before it starts fetching anything | 02:05 |
| maxb | I'm seriously tempted to keep poking it until it restarts on pear | 02:07 |
| wgrant | I think throughput would be increased if the russkaya/neumayer/galapagos were just disabled. | 02:07 |
| maxb | it would be entirely useful if ~vcs-imports still let you quiesce importds :-( | 02:14 |
| maxb | *right* having chased lp:kdepim onto pear, maybe it now has a hope of actually importing | 02:27 |
| wgrant | maxb: How did you manage that? | 02:30 |
| maxb | wgrant: bombarding the importds with requests to import other kde branches to trigger a sqlite locking fail, to get it off the ones I didn't want, then refreshing +code-imports/+machines a lot and choosing an opportune moment to retry | 05:07 |
| wgrant | maxb: Ahh, I forgot you could get them to fail like that. | 05:21 |
| wgrant | Handy. | 05:21 |
| MTecknology | Try reloading this page in a minute or two. If the problem persists, let us know in the #launchpad IRC channel on Freenode. | 07:47 |
| MTecknology | :( | 07:47 |
| MTecknology | wgrant: you guys doing something? | 07:47 |
| MTecknology | you guys have two different try again pages? | 07:48 |
| wgrant | MTecknology: Which URL? | 07:49 |
| MTecknology | https://bugs.edge.launchpad.net/ubuntu/+source/linux/+filebug/5197f7d4-bd6f-11df-a895-0019bbccd75c | 07:49 |
| wgrant | Ah. | 07:49 |
| MTecknology | I'm trying to file an apport bug | 07:49 |
| wgrant | Known issue. | 07:49 |
| wgrant | Keep trying. | 07:49 |
| MTecknology | oh | 07:49 |
| wgrant | It should work eventually. | 07:49 |
| wgrant | Possibly a firewall issue. | 07:49 |
| MTecknology | what's the issue with it? | 07:49 |
| MTecknology | on my side? | 07:49 |
| wgrant | No. | 07:50 |
| wgrant | Launchpad-side. | 07:50 |
| wgrant | Although the fact it's always kernel bugs may put an end to the firewall hypothesis. | 07:50 |
| MTecknology | lol.. I was going to file another kernel bug right after | 07:50 |
| MTecknology | any chance it's because of the absolutely massive file upload size? | 07:50 |
| MTecknology | this was 11.7MB | 07:51 |
| wgrant | I suspected that. | 07:51 |
| wgrant | But maybe not. | 07:51 |
| MTecknology | :P | 07:51 |
| MTecknology | *sniffle* | 07:52 |
| wgrant | Could you stop trying to file it for a sec, while I poke around? | 07:52 |
| MTecknology | sure | 07:52 |
| wgrant | :( | 07:54 |
| wgrant | The data from it is trivially small. | 07:54 |
| wgrant | So the error occurs after you enter the summary and description, and click the final submission button? | 07:55 |
| wgrant | MTecknology: ^^ | 07:56 |
| MTecknology | ya | 07:56 |
| MTecknology | I get two different 'Please try again' pages too - one centered and one off to the left | 07:56 |
| wgrant | Interesting. | 07:57 |
| MTecknology | wgrant: I don't like this :( make it better so I do this -> :) <- instead | 08:01 |
| wgrant | Aha. | 08:02 |
| wgrant | Reproduced on staging. | 08:02 |
| wgrant | WTFery++ | 08:02 |
| MTecknology | uh? | 08:02 |
| MTecknology | oh... disable redirect and pop off edge? | 08:02 |
| wgrant | No. | 08:03 |
| wgrant | Production is broken too. | 08:03 |
| MTecknology | ok, so you're playing? | 08:03 |
| wgrant | I am. | 08:03 |
| MTecknology | WTFery... I had to look that up on urban dictionary -_- | 08:04 |
| wgrant | Heh. | 08:04 |
| MTecknology | wgrant: should I keep trying it? | 08:06 |
| wgrant | MTecknology: I'd say so. | 08:06 |
| wgrant | Others have said that it works eventually, and it's easy enough for us to reproduce. | 08:06 |
| MTecknology | If I go to sleep and save the page, maybe I could try in the morning too? | 08:08 |
| wgrant | I'm not sure how long the token will last. | 08:08 |
| MTecknology | lifeless: You happen to know if I could retry in the morning? | 08:13 |
| MTecknology | maybe I'll give up and just file the bug myself - might be easier | 08:14 |
| lifeless | I don't know the delete frequency for unused attachments | 08:14 |
| lifeless | probablt a week or so | 08:14 |
| lifeless | AFACT this is just slow code | 08:14 |
| wgrant | But slow code shouldn't cause a timeout like this... unless it has lots and lots of non-SQL seconds. | 08:15 |
| lifeless | SQL time: 13812 ms | 08:15 |
| lifeless | Non-sql time: 345 ms | 08:15 |
| lifeless | Total time: 14157 ms | 08:15 |
| lifeless | Statement Count: 42 | 08:15 |
| MTecknology | is that what you were talking about in -dev? | 08:15 |
| MTecknology | I'm too tired to comprehend it.. | 08:15 |
| lifeless | wgrant: LaunchpadTimeoutError: Statement: 'SELECT BinaryPackagePublishingHistory.archive, BinaryPackagePublishingHistory.binarypackagerelease, BinaryPackagePublishingHistory.component, BinaryPackagePublishingHistory.datecreated, | 08:16 |
| lifeless | s305 | 08:16 |
| === Lcawte|Away is now known as Lcawte | ||
| lifeless | there is three seconds between | 08:16 |
| lifeless | SELECT SourcePackageName.id, SourcePackageName.name FROM SourcePackageName WHERE SourcePackageName.name = %s | 08:16 |
| lifeless | and | 08:16 |
| wgrant | lifeless: That probably isn't it. If it was an SQL timeout, the appserver would have been killed and responded in time. | 08:16 |
| lifeless | SELECT DISTINCT SourcePackagePublishingHistory.archive, SourcePackagePublishingHistory.component, SourcePackagePublishingHistory.datecreated, SourcePackagePublishingHistory.datemadepending, SourcePackagePublishingHistory.datepublished, SourcePackagePublishingHistory.dateremoved, | 08:16 |
| lifeless | note that staging runs at loads of 6 or more | 08:17 |
| lifeless | regularly | 08:17 |
| wgrant | ........ ew. | 08:17 |
| lifeless | timeouts there currently mean almost nothing | 08:17 |
| wgrant | Well, yes, I don't care about the real timeouts that I was able to see. I care about the request that hung past the proxy's threshold. | 08:17 |
| lifeless | I spent a day chasing 10 seconds in storm that is 1.4 seconds under normal load | 08:17 |
| wgrant | Which was probably *not* an SQL timeout. | 08:18 |
| lifeless | sure | 08:18 |
| lifeless | the ones I saw were though | 08:18 |
| wgrant | Hmmm. | 08:18 |
| MTecknology | aight.. I'm going to give up and file it myself in the morning | 08:19 |
| MTecknology | thanks for looking at it | 08:19 |
| MTecknology | g'night | 08:19 |
| MTecknology | or morning.. | 08:19 |
| wgrant | Heh. Night. | 08:19 |
| MTecknology | acky.. | 08:19 |
| MTecknology | I lost the description I wanted to send with | 08:20 |
| lifeless | sorry | 08:21 |
| lifeless | will be looking this monday | 08:21 |
| lifeless | as a priority | 08:21 |
| wgrant | Is the staging timeout 10s? | 08:21 |
| lifeless | yes | 08:21 |
| wgrant | Iiinteresting. | 08:23 |
| wgrant | Normal timeouts take 13s. | 08:23 |
| wgrant | The proxy timeout comes back after slightly over 10s. | 08:23 |
| wgrant | So there's something even more strange going on. | 08:25 |
| wgrant | And it's still intermittent, despite there only being one server. | 08:25 |
| lifeless | we need to talk to spm to get details on the trigger for that page | 08:34 |
| pmiller | I am trying to upload a source package to a ppa, without success... https://launchpad.net/~pmiller-opensource/+archive/ppa | 09:04 |
| wgrant | pmiller: What does it do when you try? | 09:04 |
| pmiller | wgrant: nothing happens. The upload completes, but the packages don't appear. | 09:05 |
| wgrant | pmiller: What are the commands that you're using to build and upload the source package? | 09:07 |
| pmiller | Build: debuild -S -sa or debuild -S -sd, as per https://help.launchpad.net/Packaging/PPA/BuildingASourcePackage, neither seems to make a difference. Then cd ..; dput ppa:pmiller-opensource/ppa *.changes | 09:08 |
| wgrant | pmiller: Is the changes file signed with 0xD0EDB64D? | 09:09 |
| pmiller | yes. | 09:09 |
| wgrant | pmiller: Can you upload the signed package somewhere that I can examine it? | 09:11 |
| pmiller | wgrant: http://libexplain.sourceforge.net/debian/x/ | 09:24 |
| wgrant | pmiller: That sends a rejection email when I process it locally. | 09:27 |
| wgrant | Do you not have such an email? | 09:27 |
| wgrant | The signature goes through fine, so you should. | 09:27 |
| pmiller | wgrant: no email | 09:27 |
| wgrant | Well, let's see what happens if you fix the package. | 09:28 |
| wgrant | 2010-09-11 08:26:36 WARNING Unable to find distroseries: unstable | 09:28 |
| wgrant | You need to have an Ubuntu series name in the changelog, rather than a Debian one. | 09:29 |
| wgrant | Maybe the email is getting lost. | 09:29 |
| pmiller | wgrant: will try hacking changelog. email for openpgp key update took hours, but it did arrive. I've been trying to upload fro longer than that. | 09:32 |
| wgrant | pmiller: Hm, could you see where the delay was? | 09:32 |
| pmiller | wgrant: X-greylist: delayed 2431 seconds by postgrey-1.31 at mail.ivt.com.au; Sat, 11 Sep 2010 16:00:34 EST (I know the admin, I aks him about it) | 09:34 |
| wgrant | Ah, IVT. | 09:37 |
| wgrant | Interesting. | 09:37 |
| pmiller | wgrant: ooh, look! email. | 09:39 |
| pmiller | wgrant: for "distroseries" it wants "lucid"? (I usually upload to Debian, as you may have guessed.) | 09:40 |
| wgrant | pmiller: Yep. | 09:40 |
| pmiller | wgrant: most recent upload was accepted "currently building" yay | 10:11 |
| pmiller | wgrant: is there a way to request automatic backports, or do I have to make multiple uploads, one for each distroseries? | 10:14 |
| wgrant | pmiller: You can't request automatic backports. However, you can build on one series and copy the source and binaries to another. | 10:39 |
| wgrant | eg. lots of people build on hardy, then copy up to newer series. | 10:39 |
| pmiller | so long as there aren't library versioning issues, yes. | 10:41 |
| pmiller | of course, libexplain underlies some of the other projects I want in the ppa, so I'm acutely aware of library version issues. | 10:42 |
| wgrant | Right. | 10:42 |
| wgrant | If you want multiple sets of binaries, you need multiple uploads. | 10:42 |
| lifeless | wgrant: don't recipes provide a build-for-N releases? | 10:43 |
| wgrant | This is true. | 10:43 |
| pmiller | that's what I thought. It just gripes me that they will differ by only one word: s/lucid/whatever/ | 10:43 |
| pmiller | recipes are predicated on bzr branches, and despite lifeless' best efforts, I don't use bzr | 10:44 |
| lifeless | pmiller: export a tarball; bzr import that onto a branch; push | 11:13 |
| lifeless | pmiller: not trying to move you to bzr to do this :P | 11:13 |
| Ddorda | hey guys | 11:17 |
| Ddorda | is it a known bug that launchpad mailing lists can't read non-latin languages? | 11:18 |
| philip_stoev | guys, the search box for finding users when trying to assign a bug to a specific user in the bug database does not work | 13:04 |
| philip_stoev | no matches are returned even when the actual user id or user name is used | 13:04 |
| wgrant | philip_stoev: Unless you are the bug supervisor of the project, it will only find teams that you administer. | 13:09 |
| wgrant | philip_stoev: If you are a bug supervisor, it should find anyone. | 13:09 |
| philip_stoev | wgrant: ok got it, thanks | 13:35 |
| fta | if any admin is here, please kill this build: https://edge.launchpad.net/~chromium-daily/+archive/ppa/+build/1952454 (stuck for 3 days) | 14:47 |
| bilalakhtar | fta: You're right. terranova builder is slow | 14:53 |
| bilalakhtar | I have also faced it once | 14:53 |
| wgrant | This isn't slow. | 14:53 |
| bilalakhtar | plymouth, which takes 10 minutes for a build, took 4 hours on it! | 14:53 |
| wgrant | Something's broken. | 14:53 |
| bilalakhtar | wgrant: what about my plymouth case? | 14:54 |
| wgrant | Hmm. That is odd. | 14:54 |
| wgrant | I could see up to half an hour or so. | 14:54 |
| wgrant | But not four hours. | 14:54 |
| bilalakhtar | wgrant: I saw, towards the end, dpkg-deb was taking 15 minutes to just archive a minary! | 14:55 |
| bilalakhtar | *binary | 14:55 |
| bilalakhtar | And there were 8 binaries by that source | 14:55 |
| wgrant | The log can take up to 15 minutes to upate. | 14:55 |
| wgrant | You can't rely on it for timings like that. | 14:55 |
| bilalakhtar | wgrant: really? but still, 4 hours was too long! And the build succeeded, nevertheles | 14:56 |
| bilalakhtar | s | 14:56 |
| wgrant | Hmm. That's concerning. | 14:56 |
| bilalakhtar | then I deleted my PPA and created a new one, otherwise I would have shown you the logs | 14:56 |
| JoshBrown | The Launchpad mailing list footer is not removed when quoting: https://lists.launchpad.net/photostory-team/msg00005.html | 15:26 |
| === Ursinha-afk is now known as Ursinha | ||
| === yofel_ is now known as yofel | ||
| jenkins | how do I release a package for different versions of ubuntu in the same ppa? I have tired another entry in the change log (changing maverick to lucid) but that does not help | 20:23 |
| JoshBrown | jenkins: I don't use PPAs that much personally but I've heard there's a built-in Launchpad function to do this (unless the package needs to be different in different Ubuntu versions) | 20:27 |
| jenkins | I did have a play with the lauchpad build function but I decided i like the the dput wap | 20:28 |
| === dendro-afk is now known as dendrobates | ||
| === tester_ is now known as ia | ||
| === Lcawte is now known as Lcawte|Away | ||
| MTecknology | LP is making me cry :( | 23:02 |
| lifeless | the filebug thing? | 23:07 |
| lifeless | will be looking at that tomorrow; need LOSA support | 23:07 |
| penguin42 | LOSA? | 23:15 |
| lifeless | launchpad operational sysadmin | 23:15 |
| penguin42 | ah, guys with hamers | 23:16 |
| * JoshBrown says HAMMER TIME | 23:32 | |
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