charlie-tcarusivi: I would let it go and see if anyone responds. Even though "vnc" has not existed since 6.06, there have been issues with the vncserver and viewer marked against it.00:18
charlie-tcaIf they are having issues, we will need to find what they are actually using, in place of vnc00:18
charlie-tcaThen the package would be changed to the real package.00:18
charlie-tcaa good response on these would be00:20
charlie-tcabut remove the second sentence from it.00:20
charlie-tcaAnd if apport-collect fails, we will need to identify the package they are using.00:21
rusivik ty00:21
charlie-tcaI have to go now. My eyes are giving out.00:22
charlie-tcagood luck, and thanks for helping00:22
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rusiviMay one perform an advanced Launchpad query where it filters for just 'package' (ubuntu) ?01:33
yofelhm? if you search on ubuntu/+source/sourcepackage/ doesn't it do that? or do you want to filter binary packages? (impossible)01:34
rusivioh ok ty!01:35
yofellike: https://bugs.launchpad.net/ubuntu/+source/automysqlbackup shows only bugs from that package01:36
yofelpressing advanced search there will also only search in automysqlbackup01:36
hggdhrusivi: but be sure to say ".../ubuntu/+source/<source package name>"01:37
rusiviyofel: right I have noticed that but I'm looking for something more broad01:37
* yofel usually uses google with 'site:bugs.launchpad.net <searchterm>'01:37
rusiviah ok01:37
yofellaunchpad search is rather... limited01:37
rusiviyofel: well I don't want to bug this feature request if it's a tax on this "limitedness"01:38
rusivibut it could be a wishlist?!01:38
* yofel thinks we have already a few bugs opened against malone about the search..01:39
yofelsee here for bugs about the bug tracker: https://bugs.launchpad.net/malone01:39
rusiviyofel: ty01:40
rusiviyofel: bug 5594 is what I'm looking for01:56
ubot2Launchpad bug 5594 in malone "Malone should support advanced search syntax, e.g. "assignee:bradb" (affects: 1) (heat: 1)" [Medium,Triaged] https://launchpad.net/bugs/559401:56
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bullgard4_'~$ ubuntu-bug linux-image-2.6.32-24-generic; This problem cannot be reported. This is no genuine Ubuntu package." I wonder what package name I have to use to report to Launchpad?.06:09
lifelessubuntu-bug linux06:12
rusiviquick question, is it appropriate to ask for comments to be removed for profanity?06:16
bullgard4_lifeless: Can you elaborate why "linux" is correct and "linux-image-2.6.32-24-generic" is no genuine ubuntu package.06:26
lifelessits special06:29
rusivilifeless: quick question, is it appropriate to ask for comments to be removed for profanity?06:34
lifelessthey can be hidden; ask the CHR in #launchpad or file a question on https://answers.launchpad.net/launchpad06:39
rusivilifeless: what is the CHR?06:49
lifelesshelp contact07:01
rusivilifeless: What does the acronym stand for?07:12
rusiviChief Human Relations?07:12
lifelesscommunity help rotation07:13
rusivik ty07:13
lifelessits all on in the docs ;)07:13
lifelesshggdh: ?07:15
hggdhI have been trying to explain to rusivi how things work, I am not sure I am doing a good job07:15
lifelessthey seem somewhat stubborn07:18
hggdhhear, hear07:19
hggdhah well. It is Saturday, it is Yom Kippur, and I will call it a night07:19
hggdhg'night all07:19
bullgard4_Launchpad stinks: Error ID: OOPS-1722F57608:27
vishbullgard4_: #launchpad is more appropriate for those issues ;)10:12
* devildante killed devildante_10:34
devildantehello everybody :)10:35
astraljavaAnyone into install image errors? I've got a problem like this: http://paste.ubuntu.com/495802/  on Ubuntu Studio amd64 installation, Select and install software -phase.11:23
bullgard4_vish: Thank you for your information.12:14
rusivianyone around so I can 2x a proposed response to bug 396516 ?13:01
ubot2Launchpad bug 396516 in yelp (Ubuntu) "Upon clicking help I get:- Unable to load page - The requested URI "file:///fakefile#index" is invalid - reinstalled:- Yelp, ubuntu-docs and gnome-doc-utils, no differance still same error (affects: 6) (dups: 1) (heat: 43)" [Low,Incomplete] https://launchpad.net/bugs/39651613:01
rusiviRob Powell, thank you so much for responding quickly to this bug and testing on Lucid to make Ubuntu better. In Maverick, I could not recreate your scenario. This bug report is being closed due to your last comment regarding this being fixed with an update. Lastly, regarding the speed of yelp opening or operating, while I also experience a small delay in yelp opening, that is another bug for another post. I recommend doing a thorou13:01
rusivigh search before posting another bug as it may already exist via https://bugs.launchpad.net/ubuntu/+source/yelp Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.13:01
rusivilsb_release -rd13:01
rusiviDescription:Ubuntu maverick (development branch)13:01
rusiviapt-cache policy yelp13:01
rusivi  Installed: 2.30.1-0ubuntu113:01
rusivi  Candidate: 2.30.1-0ubuntu113:01
rusivi  Version table:13:01
rusivi *** 2.30.1-0ubuntu1 013:01
rusivi        500 http://us.archive.ubuntu.com/ubuntu/ maverick/main i386 Packages13:01
rusivi        100 /var/lib/dpkg/status13:01
rusivimarked as invalid if that was wrong just let me know which one you suggest and I will make it so13:06
bcurtiswxgood morning all13:36
hggdhrusivi: (good morning) "... that is another bug for another post ..." -- perhaps it is better "please open another bug for that: each bug should deal with one single issue"14:35
hggdhmoi bcurtiswx14:35
ubot2Factoid 'triage' not found15:00
devildantecharlie-tca, stop using that, you know it doesn't work :p15:04
charlie-tcaI submitted it, and wanted to know if it went through15:05
devildantewell sorry for that :)15:05
charlie-tcano problem15:05
jernsthello, I have linked a bug to an upstream tracker by mistake (it was the wrong tab and I commented in the wrong bug... :-() can someone fix it for me ?15:07
charlie-tca!triage is <reply> Triage is there should be enough information for the developers to start working on your bug, when they have time.15:08
jernst(it's bug 576738 , the one I wanted to link was bug 642014)15:09
ubot2Launchpad bug 576738 in media-player-info (Ubuntu) (and 1 other project) "iPod video mpi file looks incorrect (and hence udev rules is incorrect) (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/57673815:09
ubot2Launchpad bug 642014 in media-player-info (Ubuntu) (and 1 other project) "Motorola Milestone/Droid is not recognized by Rythmbox when USB debug mode is activated (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/64201415:09
charlie-tcajernst: Thanks for helping.15:12
ubot2Factoid 'triage' not found15:13
charlie-tcaI keep trying, though :-)15:13
jernstcharlie-tca: thanks a lot!15:16
charlie-tcaYou are welcome15:16
ubot2Factoid 'triage' not found15:25
charlie-tcawell, it is too15:25
* charlie-tca is having a difficult day now. Never argued with a bot before15:26
vishhggdh:  <n-handler> ubot2 syncs from ubottu every hour, so it might take a little bit for the factoid to show up15:43
nhandlervish: Don't even bother trying not to hilight me ;)15:44
vishnhandler: lol! you have highlights for every combo, eh? ;p15:44
hggdhso it may take up to 1:59:59 for a sync to happen. OK, did not know tht15:44
nhandlervish: Not every, but enough ;)15:45
charlie-tcabut we got the factoid, thanks to nhandler15:46
charlie-tcaand thanks to bazhang, who also tried to help with it.15:51
rusivihggdh: I agree with your post at 09:35 today. In the future I should reword to avoid sounding arbitrary and be more courteous.16:54
hggdhrusivi: thank you -- and thank you for helping17:00
ubot2Triage means ensuring that a bug has all of the necessary information for a developer to start working on it when they have time.17:02
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hggdhthe bots grind slow but true :-)17:06
hggdhcharlie-tca: so... going to UDS?17:09
charlie-tcaI will be there this time17:09
hggdhyes. It will be a pleasure to meet you17:10
charlie-tcaI am looking forward to put some faces to the names I know17:10
hggdhsame here, same here... last UDS it was michag and vish and sense17:10
hggdh(for me)17:11
charlie-tcaThis will be my first time in person17:11
hggdhI can guarantee you you will be *very* welcome17:14
rusivimost recent comments in bug 605577 ... ouch.17:41
ubot2Launchpad bug 605577 in yelp (Ubuntu) (and 4 other projects) "Help contents title bar shows cubes with numbers instead of a proper title (affects: 98) (dups: 54) (heat: 652)" [Undecided,Invalid] https://launchpad.net/bugs/60557717:41
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hggdhit still has a milestone for 10.10. I am not aware of what has been going on there17:57
charlie-tcarusivi: Yes, that bug has plenty of me-me and me-too comments. After Mathew raised the importance, it should be left alone.17:59
charlie-tcaResponding to any of the comments being added will simply result in more garbage added17:59
rusivicharlie-tca: k ty for checking18:03
charlie-tcaI am subscribed to it. I filed a duplicate18:03
charlie-tcaThe developers are watching it, so not adding to it will help greatly18:04
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penguin42was there some big triaging setting the urgency of stuff this week?19:48
sensepenguin42: Launchpad imported a lot of statuses of upstream bugs in Launchpad, that's why it sent so many mails.19:50
* penguin42 got loads of mails of changes of the Importance value, even for bugs that were already fix-released19:50
nigelbpenguin42: https://lists.ubuntu.com/archives/ubuntu-devel/2010-September/031421.html19:51
penguin42nigelb: Ah that explains it19:51
penguin42anyway, it's good - a load of the Maverick bugs I reported have been fixed19:53
penguin42G: knock knock20:03
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AbhiJitbye all21:15
rusiviHey I need canned response guidance on bug 8288021:19
rusivi<ubot5`> Launchpad bug 82880 in pgadmin3 (Ubuntu) "pgadmin3 crashed when deleting 10 or more rows of date in a table (affected: 1, heat: 15)" [Medium,Incomplete] https://launchpad.net/bugs/8288021:19
rusivi<rusivi> Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:21:19
rusivi apport-collect BUGNUMBER21:19
rusivi When reporting bugs in the future please use apport, using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.21:19
rusivi beginning grammer tailored to Jan Nekvasil21:19
rusivi Jan Nekvasil, thank you for your contribution and helping to make Ubuntu....21:19
ubot2Launchpad bug 82880 in pgadmin3 (Ubuntu) "pgadmin3 crashed when deleting 10 or more rows of date in a table (affects: 1) (heat: 15)" [Medium,Incomplete] https://launchpad.net/bugs/8288021:19
ubot2rusivi: Error: Bug #82880 is private.21:20
ubot2Launchpad bug 82880 in pgadmin3 (Ubuntu) "pgadmin3 crashed when deleting 10 or more rows of date in a table (affects: 1) (heat: 15)" [Medium,Incomplete] https://launchpad.net/bugs/8288021:20
rusiviuhhhhh ok21:20
rusiviwhich means to me what now ubot2? Something I should already know?21:20
penguin42rusivi: ubot's are robots21:22
penguin42rusivi: They're not particularly smart, but they do tell you the details if you give a bug number21:22
rusivipenguin42 how that response is relevant21:25
rusivishould I not be posting details of that report in this chat?21:25
penguin42rusivi: Posting it is fine, it's just the bot will give us the title automatically21:25
rusivikinda of a spam reminder don't give out anything personal like a MAC address or personal info?21:26
rusivianyways it's broken that bug states "This report is public"21:26
rusiviubot2 = epic fail :P21:27
ubot2Factoid 'epic fail :P' not found21:27
penguin42rusivi: Yeh it sometimes complains of them being private and then gets them right21:27
rusiviI'm jk I don't mean to complain unless I'm going to do something about it21:27
yofel_iirc ubot can't difference between private bugs and timeout errors, so it will report a timeout as a bug being private21:28
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yofelhi btw. :)21:28
rusivipenguin42 soooo can I have a response to my initial inquiry?21:28
penguin42sorry, I missed that :-)21:28
rusiviHey I need canned response guidance on bug 8288021:28
rusivi <ubot5`> Launchpad bug 82880 in pgadmin3 (Ubuntu) "pgadmin3 crashed when deleting 10 or more rows of date in a table (affected: 1, heat: 15)" [Medium,Incomplete] https://launchpad.net/bugs/8288021:28
rusivi <rusivi> Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:21:28
rusivi  apport-collect BUGNUMBER21:28
rusivi  When reporting bugs in the future please use apport, using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.21:28
rusivi  beginning grammer tailored to Jan Nekvasil21:28
rusivi  Jan Nekvasil, thank you for your contribution and helping to make Ubuntu....21:29
ubot2Launchpad bug 82880 in pgadmin3 (Ubuntu) "pgadmin3 crashed when deleting 10 or more rows of date in a table (affects: 1) (heat: 15)" [Medium,Incomplete] https://launchpad.net/bugs/8288021:29
ubot2rusivi: Error: Bug #82880 is private.21:29
ubot2Launchpad bug 82880 in pgadmin3 (Ubuntu) "pgadmin3 crashed when deleting 10 or more rows of date in a table (affects: 1) (heat: 15)" [Medium,Incomplete] https://launchpad.net/bugs/8288021:29
penguin42rusivi: That bug is so old I suspect it's prior to ubuntu-bug21:29
rusiviFor me, bug is a bug irrelevant to the date posted21:30
rusivinot judging you21:30
penguin42rusivi: Oh I just meant telling people to use ubuntu-bug in future21:30
rusivinot trying to be instigating, but I still am not getting a clear yes/no answer21:31
hggdhrusivi: patience is a virtue. Give it time21:31
rusiviYou guys are the pros you should be able to answer that one in a microsecond21:32
yofelwe still need to first read the bug :P21:32
rusivik np21:32
rusiviPlease review bug 626289 for wishlist21:34
ubot2Launchpad bug 626289 in gcalctool (Ubuntu) "gcalctool buttons are too big in dutch (affects: 1) (heat: 175)" [Low,Incomplete] https://launchpad.net/bugs/62628921:34
penguin42rusivi: I'd call that a bug21:35
penguin42rusivi: It's just so big it's silly21:35
penguin42Is there really no shorter Dutch translation for 'Undo' ?21:35
ebroderAnybody know if someone's gone dupe-hunting for the fglrx breakage against the new Lucid kernel (i.e. is there a particular bug I should dupe everything to?)21:36
rusivipenguin42: So be it!21:36
hggdhrusivi: last commenter stated sometime happens on Maverick. So you can taylor the answer and ask the poster to open a new bug via apport when this happens again, and refer to this one21:36
hggdhreason: the original bug is so old that I am unsure it is the same issue21:37
rusiviebroder: I have a very low priority fglrx bug for u one sec21:37
rusiviebroder: bug 60247521:37
ubot2Launchpad bug 602475 in xorg-server (Ubuntu) (and 1 other project) "Trash bin distorted after restart in Ubuntu 10.04 (affects: 1) (dups: 2) (heat: 20)" [Low,Triaged] https://launchpad.net/bugs/60247521:37
ebroderrusivi: That's not the bug I'm looking at. I'm looking at the 70 or so dupes of bug 64231721:38
ubot2Launchpad bug 642317 in fglrx-installer (Ubuntu) "package fglrx 2:8.723.1-0ubuntu4 failed to install/upgrade: fglrx kernel module failed to build (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/64231721:38
rusivipenguin42: / hggdh: ty for 2x21:38
rusiviebroder: k np21:38
ebroder(I think it's a missing header include against the new kernel update, but I want to triage some of the dupes before I actually attack the bug)21:38
hggdhebroder: yes, sounds like it -- I had a similar issue on Maverick (which made me simply go back to the open drivers); I did not pursue it, but sounded like header mismatch21:40
ebroderOh, never mind. I don't have my Launchpad login info on this computer. Oh well - maybe I'll look at it later21:40
penguin42the prop drivers always break on alpha/beta21:44
ebroderpenguin42: They're broken on lucid too, atm, from the security update21:44
penguin42oh that sucks21:44
ebroderWell, nvidia are fine, but fglrx is borked21:45
penguin42have you got the header package that matches the kernel you're running?21:47
ebroderpenguin42: Yes, that's not the issue. dkms tries to build the module; it just errors out. Like I said, I think I can fix it, I'm just not at a machine setup for Ubuntu dev at the moment21:48
penguin42but why has a security update fiddled with the headers/build process?21:49
ebroderI haven't dug that deep yet21:50
ebroderBut, I mean, security updates can be impressively invasive21:50
charlie-tcarusivi: all you need to do is copy the response you want, paste it into comments, and then you can modify it before hitting commit22:20
rusivicharlie-tca: k ty22:21
rusivianybody got a quick sec on bug 16187822:49
ubot2Launchpad bug 161878 in xen-3.1 (Ubuntu) "Hanging xen-create-image likely related to loopback mount (heat: 3)" [Undecided,New] https://launchpad.net/bugs/16187822:49
rusiviI'm looking to close it22:50
rusivibut based on no good alternative to offer I don't want to respond22:50
rusivicatch 2222:50
rusiviThe only thing I can think of is look at Citrix website see if a solution could be helpful as a olive branch22:50
rusiviI actually know a couple Citrix sales engineers if you think I should send this to them?!22:51
rusiviUpstate NY Regional Sales Engineer, Government Sales Engineer & Development Engineer from NYC22:52
rusiviany thoughts?22:53
charlie-tcaYou can close it based on the last comments. Mark invalid as fixed with updates22:54
rusiviyes sir22:55
rusiviplz keep my contacts w/ Citrix in mind if you come across any Citrix/Xen issues I'd be glad to tap them in an instant22:55
rusiviAlso Nokia, Cisco, New Horizons22:57
rusiviNot to name drop or anything22:57
rusiviChannel System Engineer for Cisco22:57
rusiviMultimedia Manager for Nokia22:58
rusivideals w/ symbian22:58
charlie-tcaIt is good to have contacts. But, we need to try and resolve issues in official channels, as much as possible.22:59
rusiviagreed 1000%23:00
rusiviHow's this response: "Anton Wurscht thank you for your contributions to this bug and helping to make Ubuntu better. This issue is considered closed updates have been provided. Please do not hesitate to report other bugs and thank you for your help."23:01
rusiviHow's this response: "Anton Wurscht thank you for your contributions to this bug and helping to make Ubuntu better. This issue is considered closed as updates have been provided. Please do not hesitate to report other bugs and thank you for your help."23:01
charlie-tcaI like this one - https://wiki.ubuntu.com/Bugs/Responses#Bugs%20resolved%20after%20update%20or%20config%20change23:03
charlie-tcaIt gives them room to open it again in the future23:03
charlie-tcaNo need to personalize it, since there is more than one person adding to the report23:04
rusiviah good call! I agree totally.23:05
charlie-tcaI use the standard responses as much as I can, I guess.23:05
rusiviI agree, good way to go23:07
rusivibug 156191 seems modified version of https://wiki.ubuntu.com/Bugs/Responses#Old%20untouched%20bugs23:14
ubot2Launchpad bug 156191 in sun-java5 (Baltix) (and 3 other projects) "Printing from Java does not work at all with cups > 1.2 (affects: 1) (dups: 2) (heat: 3)" [Undecided,Invalid] https://launchpad.net/bugs/15619123:14
charlie-tcahave it tested in development release to verify if it has been fixed23:18
charlie-tcajava6 is now in partner repository, so we want the reporter to verify if it was fixed for him.23:18
charlie-tcahttps://wiki.ubuntu.com/Bugs/Responses#Bugs resolved after update or config change23:19
charlie-tcaIt is the response right after that one23:20
charlie-tcarusivi: could use either one, I think.23:22
rusivicharlie-tca: So can you spoon feed me on this one (until I get a better hang of these highly conditional bugs ;)23:24
charlie-tcathis java bug?23:24
charlie-tcaokay. Many people commented on this bug. However, the original reporter last commented at #3723:26
charlie-tcaSince he used an official version of SUN JDK, if it prints without modifying things when trying to print from JDK (java development Kit), it can be considered fixed.23:27
charlie-tcaWe need to have it tested in Maverick now, to determine if it is fixed.23:27
charlie-tcacomment #36, fix in openjdk-6-jre, does not apply, it is simply a useless comment for this report, since openjdk and Sun jdk are not the same application23:28
charlie-tcaBy using standard response #8, we request that testing23:28
charlie-tcaSo, we copy and paste23:29
charlie-tcainto the report, and change the only line still in "new" status to incomplete while awaiting a response23:29
charlie-tcaAny comments not about SUN/Oracle Java do not count for this report23:30
charlie-tcaEven now, if a reporter says it is working in "openjdk", it does not count for anything but useless commenting23:31
charlie-tcaWe will not say that, but we will wait for an official version of java to be tested.23:31
charlie-tcathis is a case of many good intentions, but it would be better if people would not add their comment. Of course, those added comments do give the reporter an excellent group of workarounds that can be used.23:33
charlie-tcarusivi: done, reload the bug23:38
rusivik checking23:38
rusivioh well, uhhhh I like the fact that you answered it sun-java5 is available only until Jaunty, catch 22?23:40
rusividone deal!23:40
charlie-tcathere is sun-java available in lucid, even it is not 523:41
charlie-tcasince java6 was added to the report, we can use it, too.23:41
charlie-tcagoing fix the swing; be back in a bit23:59

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