yvonnei'm a new user and i'm trying to add a machine to my account.  I'm getting: Unable to connect.  Firefox can't establish a connection to the server at localhost:51425.  honk07:35
yvonnedoes that error message make sense to you?  is something down on UbuntuOne causing that? beuno, duanedesign, anyone?07:38
duanedesignyvonne: hello07:46
yvonnehello duanedesign07:46
yvonnedoes that error message make sense to you duanedesign07:46
yvonneduanedesign: the Ubuntu One web site says:07:47
yvonneComputers on your account07:47
yvonneYou haven't added any computers or devices to your Ubuntu One account. To get started please visit the installation details.07:47
yvonneduanedesign: okay i got it fixed.  my bf drew found https://wiki.ubuntu.com/UbuntuOne/FAQ#Account and that fixed it.07:53
yvonneduanedesign: ty07:53
duanedesignyvonne: which was your issue07:54
duanedesignyvonne: so running u1sdtool -q; killall ubuntuone-login; u1sdtool -c07:54
duanedesignfixed it?07:55
duanedesignmorning rye09:43
ryeduanedesign, morning!09:44
duanedesignhmm. on a fresh install of Ubuntu should the Ubuntu One folder show up in the places menu09:51
duanedesignwell i guess that would only happen if the user has activated the service...09:52
ryeduanedesign, there is no code for that now, it was in the applet10:03
duanedesignalso bug 646459 has a good pooint about the Launchpad page description being out of date10:13
ubot4Launchpad bug 646459 in ubuntuone-client "project description is out dated (affects: 1) (heat: 6)" [Undecided,Confirmed] https://launchpad.net/bugs/64645910:13
WageDoes anyone know the filename for the "Ubuntu One" folder in the places menu so that I can theme it?11:15
duanedesignhello Wage11:38
WageDoes anyone know the filename for the "Ubuntu One" folder in the places menu so that I can theme it?12:04
ryeWage, i believe there is nothing else except the name, "Ubuntu One"12:05
Wagei have all my folder icons customized, except i'm getting the ugly orange one for that12:06
Wagebut it looks fine in nautilus12:07
ryeWage, could you please provide the screenshot? I am having difficulties understanding how other icons are themed differently12:19
ryeWage, what happens when you scale down the icons in nautilus e.g. "Ctrl -" - do all icons remain themed?12:48
WageI'm basically just trying to figure out what file name i use to change the icon12:51
Wageor where it's getting the icon from12:52
ryeWage, could you  please drag some other icon to bookmark area of nautilus - it should be shown in Places the same way Ubuntu One folder is shown13:12
Wageyeah, it did... I was able to figure out how to theme them but is there a way just to theme the ubuntu one folder.13:21
WageFor example, I added an icon for folder-download.png to my theme for the downloads folder... is there one for ubuntu one?13:22
WageI tried folder-ubuntuone.png and some other things but it didn't work.13:22
AlanBellI am failing to add a maverick machine to U1 at the moment17:11
AlanBellit is fully updated, but does not seem to be creating the machine account, so I get auth failed17:12
duanedesignAlanBell: hello17:14
AlanBellhi duanedesign17:16
duanedesignAlanBell: can you run this command: u1sdtool -q; killall ubuntu-sso-login; u1sdtool -c17:16
duanedesignAlanBell: if that does not trigger the 'add computer' process their might be an Ubuntu One token in System > Preferences > Password and Encryption Keys that is keeping the process from starting17:18
AlanBellI deleted the key17:19
AlanBellok, that did kick off the add computer process17:19
AlanBellauth failed again17:20
AlanBellu1sdtool -s tells me State: AUTH_FAILED17:21
duanedesignAlanBell: can you try u1sdtool -q; u1sdtool -c17:25
duanedesignit'll take about 5-10 seconds to find out if we get AUTH_FAILED again17:26
AlanBellno sign of any machine being added to https://one.ubuntu.com/account/machines/17:28
duanedesignAlanBell: ok can you paste the contents of  ~/.cache/ubuntuone/log/oauth-login.log17:28
AlanBellno such file17:29
AlanBellsyncdaemon.log contains stuff like 2010-09-24 17:26:51,954 - ubuntuone.SyncDaemon.ActionQueue - INFO - The request 'oauth_authenticate' failed with the error: AUTHENTICATION_FAILED and was handled with the event: SYS_AUTH_ERROR17:30
duanedesignAlanBell: can you check  ubuntuone.SyncDaemon.ActionQueue - INFO - The request 'oauth_authenticate' failed with  the error: AUTHENTICATION_FAILED and was handled with the event: SYS_AUTH_ERROR17:33
duanedesigncan you see if your machine is listed there^17:34
AlanBellthere are 10 machines listed, but not this one17:34
duanedesignAlanBell: what version do you get from  apt-cache policy ubuntu-sso-client17:36
AlanBellInstalled: 1.0.2-0ubuntu117:37
=== beuno is now known as beuno-lunch
duanedesignrye: ping17:38
duanedesignAlanBell: did you by any chance have more than one Ubuntu One Token in Password and Encryption Keys?17:41
AlanBellI have been trying this for a while, from when it was actually broken17:49
AlanBelltrying again now as it should be fix released17:49
duanedesignAlanBell: Did you find that it is creating the token in Password and Encryption Keys?17:50
duanedesignits just not getting added to the servers...17:51
duanedesigndobey: ping17:54
duanedesignAlanBell: does closing the Preferences window and then deleting the token, then reopening the preferences trigger the 'add computer' process.18:11
AlanBellhmm, it doesn't reopen18:12
dobeyduanedesign: hi18:13
duanedesignthe preferences window or the 'add computer' window?18:13
duanedesignhey there dobey18:13
AlanBellthe preferences window doesn't reopen, just trying from terminal now18:13
duanedesigndobey: i am trying to help alan18:13
AlanBellERROR:dbus.proxies:Introspect error on com.ubuntuone.Preferences:/: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.18:13
duanedesigndobey: alans computer is exhibiting all the signs from the Maverick Auth bug. The token is appearing on his computer but not the server18:14
duanedesignand he is fuly up to date18:15
dobeyduanedesign: i don't really know anything about it. i think you'd do better to ask nessita what's going on. she did most of the auth rework in maverick18:15
nessitaduanedesign: I'm not fully following this, but there is a bug (fixed not released yet) where you can't remove the token of the computer you're in18:15
nessitaduanedesign: have you tried having no token locally (removing from seahorse) and retrying?18:16
AlanBellyup, done that nessita18:17
duanedesignnessita: yes. We were just trying again.18:17
nessitaAlanBell: : if so, please attach sso log located at ~/.cache/sso18:17
duanedesignohhh thats the name of it :P18:17
nessitaAlanBell: pastebin it and I'll look at it18:18
* AlanBell sees python stack traces18:19
duanedesignAlanBell: are still getting a dbus error trying to launch ubuntuone-preferences?18:28
jimlovell777On a plain install of Lucid Ubuntu One won't sync any of my files. Any suggestions as far as trouble shooting? My login was successful, my computer is on the list of allowed devices and I have an internet connection.18:31
duanedesignjimlovell777: what do you get when you run this command in a tterminal:  u1sdtool -s18:32
jimlovell777duanedesign: No apperant activity. No output and files still aren't synced.18:35
duanedesignjimlovell777: it did not return anything? or an error?18:36
AlanBellduanedesign: yes, still the dbus error18:37
jimlovell777duanedesign: In my terminal there is no output and the command has yet to finish executing.18:37
duanedesignAlanBell: killall ubuntuone-preferences; u1sdtool -q18:38
nessitaAlanBell: our server is returning a 500, so the token is not being stored18:38
nessitaduanedesign: ^18:38
duanedesignAlanBell: should allow you to open the preferences18:38
duanedesignjimlovell777: can you run - u1sdtool -q; u1sdtool -c18:38
nessitaduanedesign, AlanBell: let me debug this in the server side, with alecu18:40
jimlovell777Says the ubuntuone stopped and now the command appears to be hung.18:40
nessitaalecu: pinging the U1 server is giving a 500 :-/18:40
alecunessita, edge or prod?18:40
nessitaalecu: http://pastebin.com/t1UAmDsv18:40
AlanBellduanedesign: yes, killing the service allowed me to open preferences, and go through the connect dialog again18:41
nessitaalecu: I'd say prod, see line 102518:41
duanedesignjimlovell777: ok. can you try this one please.   u1sdtool -q; killall ubuntuone-login; u1sdtool -c18:43
jimlovell777duanedesign: Here's what I get http://paste.ubuntu.com/499854/18:44
nessitaAlanBell: you'll not be able to log in until we debug the server side18:44
AlanBellsure, thanks nessita18:45
duanedesignjimlovell777: ok. can you pastebin the contents of ~/.cache/ubuntuone/log/syncdaemon.log18:45
ubot4For posting multi-line texts into the channel, please use http://paste.ubuntu.com | To post !screenshots use http://tinyurl.com/imagebin | !pastebinit to paste directly from command line | Make sure you give us the URL for your paste - see also the channel topic.18:46
jimlovell777duanedesign: http://paste.ubuntu.com/499857/18:47
nessitaalecu: any veredict?18:47
alecunessita, I'm syncing the logs18:48
nessitaalecu: ack, thanks18:48
alecubtw: can you test this bug? it should be fixed in edge: https://bugs.launchpad.net/ubuntuone-servers/+bug/64518118:50
ubot4alecu: Error: Bug #645181 is private.18:50
alecusorry ubot418:50
duanedesignjimlovell777: can you run this command:  cat ~/.local/share/ubuntuone/syncdaemon/metadata_version18:51
jimlovell777duanedesign: Zero byte file. There was no output, went to manually check the file and it's empty.18:53
duanedesignjimlovell777: ok18:55
duanedesignjimlovell777: can you quit the syncdaemon with u1sdtool -q18:55
duanedesignprobablly never started :P18:55
jimlovell777duanedesign: Says it stopped.18:55
duanedesignjimlovell777: then  rm ~/.local/share/ubuntuone/syncdaemon/metadata_version18:56
duanedesignjimlovell777: this will be recreated when we start the syncdaemon18:56
duanedesignjimlovell777: that file should have a number in it...18:56
duanedesignjimlovell777: so after you delete the file try the command - u1sdtool -c18:57
jimlovell777duanedesign: File now says 418:58
jimlovell777duanedesign: My file just synced.18:59
duanedesignjimlovell777: ok great \o/18:59
duanedesignjimlovell777: not sure why that happened... Will make a note and if it comes up again we will know we have a bug of some sorts19:00
=== beuno-lunch is now known as beuno
jimlovell777duanedesign: If it helps since I isntalled this copy of Lucid UbuntuOne never worked. Stopped everything, deleted the metadata_version file and restarted ubuntuone. Now it works.19:01
duanedesignjimlovell777: was it an upgrade or a fresh install?19:02
jimlovell777duanedesign: Fresh install of Lucid Desktop Live CD 64-bit downloaded from Ubuntu using the torrent method.19:03
duanedesignjimlovell777: huh. well glad we got it syncing19:03
jimlovell777duanedesign: Me too. :) thanks.19:04
duanedesignnp :)19:04
jimlovell777duanedesign: New question... sorry. I setup iPhone contact syncing and that has always worked. Is it possible to edit the contacts stored on UbuntuOne or is it an up/down sync, nothing more?19:05
nessitaalecu: did you ask me about the bug?19:06
nessitaalecu: did the log sync?19:07
nessitaalecu: bug fixed on edge19:08
duanedesignjimlovell777: hello, sorry got distracted :P19:10
duanedesignjimlovell777: ok the mobile sync is working right now. Meaning you can sync between the phone and the cloud.19:11
duanedesignjimlovell777: the Contact sync is not working. Meaning you can not (currently) sync Contacts between your computer and the cloud19:11
duanedesignjimlovell777: so you can edit the contacts at https://one.ubuntu.com/contacts/19:12
duanedesignjimlovell777: but those edits will not show up on your desktop until Contact sync is turned back on19:12
duanedesignjimlovell777: but contacts edited on the website will show up on the phone.19:13
duanedesignjimlovell777: once contact sync is fixed you will be able to edit the contacts in Evolution and sync that to the cloud and your phone19:14
jimlovell777duanedesign: Ok great. Thanks. :)19:14
beunoduanedesign, btw, we've solved the replication issues19:16
beunoit will requires crazy things like backporting erlang19:16
beunobut we've got it working19:16
duanedesignbeuno: thats great news19:16
beunoso once we sort out all the paperwork for upgrading the packages, we will open it up again19:16
yvonne_duanedesign: yes, tha's what fixed it19:29
yvonne_duanedesign: that command you shoewd earlier19:30
duanedesignyvonne_: thanks for getting back to me :)19:31
duanedesignyvonne_: that helps for when someone else comes in with that issue19:32
nessitaAlanBell: can you confirm versions of ubuntu-sso-client and ubuntuone-client?19:55
SEJeff_workHi! I'm a a contributor / wannabe developer of the snowy project19:58
SEJeff_workWe implement the same API as U1 note sync19:58
AlanBellubuntu-sso-client Installed: 1.0.2-0ubuntu119:58
AlanBellubuntuone-client Installed: 1.4.2-0ubuntu1 nessita19:59
SEJeff_workI'm interested if anyone has heard anything about potentially open sourcing the note editing feature of U1 for us to share with you19:59
SEJeff_workReference email from rodrigo__ : http://mail.gnome.org/archives/snowy-list/2010-September/msg00000.html19:59
rodrigo__SEJeff_work, yes, I talked with Sandy about it19:59
SEJeff_workWe've got a snowy hackfest (at the gnome boston summit) coming up in November and would like to either reuse what you guys have done such a great job on already, or implement our own20:00
nessitaAlanBell: that is about right. Can you please rename the sso login file and kill every ubuntu-sso-login process?20:00
SEJeff_workrodrigo__, Ah ok. I take it thats a no?20:00
rodrigo__SEJeff_work, a bit busy now on a meeting, so if you can ping me later or tomorrow20:00
SEJeff_workrodrigo__, Thanks20:00
rodrigo__SEJeff_work, oh no, it's a big YES :D20:00
SEJeff_worktomorrow it is20:00
SEJeff_workOh sweet! We'll have to make sure Canonical gets some hugs for this20:00
SEJeff_workrodrigo__, Until tomorrow!20:01
rodrigo__SEJeff_work, ok20:01
AlanBellnessita: what sso login file do you mean?20:01
nessitaAlanBell: ~/.cache/sso/oauth-login.log20:03
nessitaAlanBell: rename so the new process use a fresh new file, to ease the analuysis20:03
AlanBellah, gotcha20:04
AlanBellok, so connect again?20:04
AlanBellu1sdtool -c or through the preferences window?20:05
AlanBellI deleted the key in seahorse again20:05
nessitaAlanBell: u1sdtool -q; u1sdtool -c20:11
nessitaAlanBell: use my nickname to call my attention, please, since I'm in a meeting and tend to forget to read here20:11
AlanBellhttp://paste.ubuntu.com/499903/ nessita20:14
nessitaAlanBell: looking20:24
alecunessita, perhaps we can have AlanBell point his client to the edge server, and catch the server logs from edge20:25
nessitaalecu: yes I was about to set that command for him :-)20:26
nessitaAlanBell: let's try using another server where we can see the logs: please run (one second, building the command):20:27
nessitaAlanBell: in a terminal, run20:28
nessitakillall ubuntu-sso-login; DEBUG=True USSOC_PING_URL=https://edge.one.ubuntu.com/oauth/sso-finished-so-get-tokens/ /usr/bin/python /usr/lib/ubuntu-sso-client/ubuntu-sso-login20:28
AlanBellhmm, doing that, it isn't popping up the login window20:33
alecuAlanBell, try u1sdtool -q; u1sdtool -c20:34
nessitaAlanBell: did you removed the token in seahorse?20:34
alecubut erase the token from seahorse first20:34
AlanBellnessita: yeah, I did20:34
AlanBellI will do the -q thing again20:34
nessitaAlanBell: ack20:34
AlanBellright, done u1sdtool -q20:35
AlanBellnow doing the edge ping20:35
AlanBellthere is no key in the keyring20:35
AlanBellno popup20:36
AlanBellhttp://paste.ubuntu.com/499915/ <- oauth-login.log20:37
AlanBellu1sdtool -c pops up the connect/create account window20:38
AlanBellbut same fail :(20:39
alecuAlanBell, ok, I'll try looking at the edge logs20:39
nessitaAlanBell: you confused me a little :-)20:39
nessitaAlanBell: when running the command I pasted you should get tons of output in the console20:40
alecuAlanBell, the 500 error is from 20:13 your time20:40
nessitacan you please paste that instead of the log? because HTTPError: HTTP Error 500: INTERNAL SERVER ERROR  is from 20 minutes ago20:40
nessitaAlanBell: what's u1sdtool -s say?20:41
alecuAlanBell, can you try u1sdtool -q; close seahorse and open it again and erase the u1 token; u1sdtool -c20:41
AlanBellthere was basically no output from your command nessita20:41
nessitaAlanBell: sorry but that can't be true! :-)20:42
AlanBellStarting Ubuntu SSO login manager for bus 'com.ubuntu.sso'. followed by nothing at all20:42
nessitaAlanBell: ok, so syncdaemon is not querying sso20:42
nessitaAlanBell: let's do all this:20:42
nessita* CTRL-C in the terminal running sso20:42
nessita* u1sdtool -q20:43
nessita* what ps aux | grep ubuntu says?20:43
alecuAlanBell, it's very likely that seahorse needs to be restarted for it to catch changes to the keyring made by other apps (like the sso client)20:43
alecunessita, oh, I see your point.20:43
AlanBellalecu: yeah, have been restarting each time, and the key Id increments20:44
alecuoh, ok.20:44
nessitaAlanBell: what does "ps aux | grep ubuntu" return?20:44
AlanBellnessita: nothing, (other than my grep command)20:44
nessitaAlanBell: now, remove the token from seahorse20:44
nessitaAlanBell: every Ubuntu One token, if more than one20:44
AlanBellwas only one with id 1420:44
nessitanow, run the sso command again20:44
nessitakillall ubuntu-sso-login; DEBUG=True USSOC_PING_URL=https://edge.one.ubuntu.com/oauth/sso-finished-so-get-tokens/ /usr/bin/python /usr/lib/ubuntu-sso-client/ubuntu-sso-login20:45
nessitaAlanBell: that's done?20:46
AlanBellstill hanging20:46
nessitaright, in Starting Ubuntu SSO login manager for bus 'com.ubuntu.sso' ?20:47
nessitaif so, that's correct (expected nehaviour)20:47
nessitanow, in another terminal, u1sdtool -c20:47
AlanBelloh ok20:47
nessitaAlanBell: and please show me the new lines outputted by sso daemon :-)20:48
nessitaAlanBell: awesome, we got the 500 on edge20:50
nessitaAlanBell: let us now sync logs with alecu20:50
nessitaAlanBell: stay tune!20:50
AlanBellgreat, sorry about the confusion!20:50
nessitaalecu: are you synching logs?20:50
nessitano problem20:50
alecuit seems to be syncing right now.20:51
* rye is back from a long long walk20:51
nessitaAlanBell: still around?21:37
nessitaAlanBell: if you do, please open a bug in http://bugs.launchpad.net/ubuntu-sso-client/+filebug Please assign it to me (nataliabidart) and attach the last SSO log you've got from running the sso daemon in the terminal21:39
AlanBellok, will do that now nessita, thanks for your help21:40
nessitaAlanBell: so, seems like your request doesn't come signed with your tokens, which is really odd21:40
nessitaAlanBell: I should prepare a branch with some debugging info for you to run...21:41
nessitaAlanBell: do you have any particular setting in your keyring? auto login? is this maverick?21:41
AlanBellthis is maverick21:41
AlanBellno special setting I am aware of21:42
AlanBellno auto login21:42
nessitaAlanBell: has this worked before for you?21:42
AlanBellnot on this machine21:42
nessitaAlanBell: do you have other computer using ubuntu one? if so, is that one working?21:42
AlanBellU1 did work for me ages ago on another machine, but I haven't used it for a while21:42
nessitaAlanBell: I'll prepare some branches with debug info, I'll contact you thru the bug report...21:43
nessitaAlanBell: that won't happen before next Monday :-/21:43
AlanBellok, fine, I will idle in this channel too21:44
nessitaAlanBell: thanks!21:44
AlanBellBug #64714321:47
ubot4Launchpad bug 647143 in ubuntu-sso-client "request not signed with token (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/64714321:47
AlanBellnessita: subscribed you, can't assign it though, it wants a team21:49
nessitaAlanBell: I'll do it, thanks!21:49
ryenessita, request was never signed with the tokens, it was regular http get22:00
nessitarye: that doesn't make sense22:09
nessitarye: if he's using our ussoc, that can't happen...22:09
ryenessita, sorry, i believe i mistook ping... ah, https vs http, sorry, no, it is OAuth signed22:11
ryenessita, but can be crashed on the server side even w/o signature22:11
nessitarye: if you know how that happened, please comment on the bug22:11
nessitarye: hum? did you see the edge trace I pasted?22:11
ryenessita, hm, i believe that's my oopsid, i am messing everything up now... AlanBell, are you still around?22:12
AlanBellneed another test of some sort rye ?22:24
ryeAlanBell, could you please check whether you have some tokens in https://login.ubuntu.com/ ?22:27
ryeAlanBell, https://login.ubuntu.com/+applications22:27
AlanBellrye: yes, quite a log22:28
AlanBellyvonne_: it is working, we can see that22:28
yvonne_yup, thanks AlanBell22:29
ryeAlanBell, is there any weird looken title, i.e. with empty title or something like that?22:29
AlanBellsome are like: Ubuntu%20One - maverick22:30
AlanBellnewer ones like Ubuntu One @ maverick22:30
AlanBell5 of the former, 10 of the latter22:31
AlanBellrye: want me to delete them?22:33
ryeAlanBell, no, wait, looking at where we get the token name from22:34
alecurye, where did you find the traceback you pasted on bug #64714322:43
ubot4Launchpad bug 647143 in ubuntuone-servers (and 1 other project) "AttributeError: ' 'NoneType' object has no attribute 'startswith'' (affects: 1) (heat: 8)" [Undecided,New] https://launchpad.net/bugs/64714322:44
ryealecu, that's OOPS 1728appserverZGBcGDdIFcdAEEeaeIaHABdAfEfbCDJCe15951722:44
ryeAlanBell, could you please remove all Ubuntu One SSO tokens?22:46
alecuAlanBell, make sure you remove them from login.ubuntu.com22:48
AlanBellall gone22:48
AlanBelland gone from seahorse22:49
AlanBelltrying again against edge22:51
AlanBellfail :(22:51
ryeAlanBell, so there are no Ubuntu One tokens in https://login.ubuntu.com/+applications ? alecu is preparing the fix for our side, to be less afraid of tokens without the names....22:54
ryeAlanBell, are there any other tokens left?22:54
AlanBellthere were no tokens at all after I deleted them22:55
AlanBellI guess there will be one there now22:55
AlanBellyes Ubuntu One @ maverick 2010-09-2422:55
=== yofel_ is now known as yofel
ryealecu, ^ looks like SSO provides some kind of a "ghost" token23:03
alecuAlanBell, so, no tokens in https://login.ubuntu.com/+applications either, right?23:05
AlanBellwell only one, which got re-created after I cleared the lot out23:06
alecuAlanBell, well, we'll have to check with the sso people, but we are adding a check to our server so it won't happen again.23:06
alecuAlanBell, I think this fix will be on the production servers by tuesday, but we'll have a fix on the edge servers in a few hours.23:07
AlanBellok, I will try against edge tomorrow23:08
ryealecu, should i add canonical-identity-provider to the bug report?23:08
alecurye, yes, it makes sense.23:09
alecurye, they may want to find out about the "ghost" token.23:10
alecuAlanBell, thanks for all the help finding this issue!23:10
AlanBellno problem, I look forward to getting it working23:11
alecudiaper time! brb.23:12
* AlanBell has retired from doing daipers23:13

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