[05:10] <Takyoji> Anyone favor a specific CRM?
[05:10] <Takyoji> Basically for recording everything you know about a client, have done for them, when to check on them again, etc?
[05:10] <Takyoji> (without the question mark)
[05:11] <tonyyarusso> The only one I've known anyone to use is Sugar.
[05:11] <Takyoji> I'm just not sure if CRMs are solely based upon having reminders for potential leads, etc
[05:20] <Takyoji> or is there a better word/acronym?
[05:21] <Takyoji> I intend on using it for technical support; such as to keep a record of the history of people's systems, as well as what actual model it is rather than asking each time, and so on
[05:21] <tonyyarusso> no, I think that's what you want.
[05:28] <_diablo> Takyoji, I think tonyyarusso is right, Sugar seems right
[05:28] <_diablo> that's the only open one I know about
[05:29] <_diablo> I know at work they're rolling out SAP, but I'm not going to recommend it