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| althara2 | How long should I wait after submitting a ticket to get a loco team channel logged before encouraging the process along? | 22:46 |
|---|---|---|
| nhandler | althara2: Give it some time, especially during the holiday season. Otherwise, you could try poking someone during the European work hours in #canonical-sysadmins about it | 22:47 |
| althara2 | That's what I'm asking. How much time? | 22:48 |
| althara2 | It's been well past a week. If I need to wait a month I'd like to know. So I can set a reminder for myself. | 22:49 |
| nhandler | althara2: That depends on you guys. If it is not urgent, maybe wait until after Christmas (or even after the new year). If it is, poke them in a day or so | 22:49 |
| althara2 | I don't know that it's urgent, but I've already been waiting more than two months since my first request was submitted. | 22:53 |
| nhandler | althara2: In that case, a gentle reminder might be appropriate. There might have been a problem with the request or it might have gone unnoticed | 22:54 |
| althara2 | Well the first request happened right around when the council(?) decided to stop using the locobot so the documented procedure was wrong. Anyhow. I'll figure it out. Thanks, nhandler. | 22:56 |
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