[00:31] <emer> hello?
[00:31] <emer> hello
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[11:30] <awk> guys libunistring0 package is broken for maverick, any idea on a fix for this, as I currently can't build a kernel.
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[11:51] <otto__> Hello! I've seen the invisible mouse bug on 5 different Ubuntu Lucid installed computers this fall. One afternoon I spent time debugging it and I found tens of duplicates of the bug reported at Launchpad. I added most of the duplicates to bug #492782. Why does the heat counter not give more points to when the bug report has 30 duplicates?
[11:51] <ubot2> Launchpad bug 492782 in xserver-xorg-video-intel (Ubuntu) (and 1 other project) "Mouse cursor disappears after restarting screen (xrandr / resume) (affects: 89) (dups: 30) (heat: 434)" [Undecided,Confirmed] https://launchpad.net/bugs/492782
[11:55] <otto__> Isn't the correct way to handle duplicates that you mark all later bug reports as duplicates of the first report? The heat calculation however does not favor this. I should rather make all bug reports duplicates of the newest bug report to maximize it's heat.
[12:32] <ansgar> Is somebody here folloing the `Forwarding bugs upstream' thread on debian-devel@?  Isn't part of the problem (forwarding bug reports upstream etc.) one of the tasks Ubuntu's Bug Squad tries to do for Ubuntu?
[12:36] <ari-tczew> ansgar: we'd also forward bugs/patches to upstream
[12:36] <ansgar> So we just have to unleash Ubuntu's Bug Squad on Debian's BTS ;-)
[12:48] <shadeslayer> is it possible to send a bug report with details saved with ubuntu-bug --save log1 ?
[13:33] <shadeslayer> got it :)
[13:42] <jordan> good (morning), I have a question about editing a ticket
[13:42] <jordan> https://bugs.launchpad.net/ubuntu/+source/transmission/+bug/661947
[13:42] <ubot2> Launchpad bug 661947 in transmission (Ubuntu) (and 1 other project) "Transmissions fails with "too many open files" (affects: 1) (heat: 40)" [Undecided,New]
[13:42] <jordan> I'm wanting to attach this to upstream ticket https://trac.transmissionbt.com/ticket/3504#comment:32
[13:43] <jordan> typically I do this by hitting "also affects project" and launchpad asks me for the url of the upstream ticket
[13:44] <jordan> however in 661947 it's already associated with the upstream project (but not the ticket #) and I don't see how to tell 661947 about upstream 3504
[14:00] <Tiibiidii> someone is running lucid, here?
[14:08] <dreewill> schadeslayer: could you please tell me how you save the crash report?
[14:10] <shadeslayer> dreewill: ubuntu-bug --save foo.log packagename
[14:10] <shadeslayer> and then use : ubuntu-bug -c foo.log to report
[14:11] <dreewill> shadeslayer: thx! was also looking for exactly that one.
[14:24] <gnomefreak> install 10.10 irssi irssi-scripts nvidia-current than upgrade to natty, update-manager fails using dist-upgrade it wants to remove ubuntu-desktop and install a bunch of kde apps/libs. is there a reason for this?
[14:25] <gnomefreak> update-manager fials becuase it wants to remove ubuntu-desktop. im mosr concerned about kde stuff
[14:25] <gnomefreak> a/mosr/more
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[15:53] <gobbe> hmmh, can someone help me with bug 700239
[15:53] <ubot2> Launchpad bug 700239 in linux (Ubuntu) "cannot connect with wireless-lan (affects: 1) (heat: 8)" [Undecided,Incomplete] https://launchpad.net/bugs/700239
[15:53] <gobbe> it's now solved with updates
[15:53] <gobbe> so how do i end the bug "proper way"
[15:59] <charlie-tca> gobbe: change the status to invalid and copy/paste the response from https://wiki.ubuntu.com/Bugs/Responses#Bugs%20resolved%20after%20update%20or%20config%20change into comments
[15:59] <charlie-tca> thanks for doing that
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[16:20] <gobbe> thank you
[16:20] <gobbe> i will do it
[16:21] <gobbe> done now
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[17:40] <jordan> I'd like to give bug 661947 a link to upstream ticket https://trac.transmissionbt.com/ticket/3504. "Also Affects Project" usually gives an entry field for the URL, but I don't see how to do it in this ticket. Any ideas?
[17:40] <ubot2> Launchpad bug 661947 in transmission (Ubuntu) (and 1 other project) "Transmissions fails with "too many open files" (affects: 1) (heat: 40)" [Undecided,New] https://launchpad.net/bugs/661947
[17:42] <charlie-tca> jordan: click the little down arrow to the left of the top package, Transmission
[17:42] <charlie-tca> Then you can just add the URL, since that is the upstream project
[17:42] <jordan> d'oh, how did I miss that
[17:42] <jordan> thanks charlie-tca
[17:43] <charlie-tca> You are welcome
[17:43] <charlie-tca> We hide those things
[17:43] <evilvish> ;p
[17:45] <evilvish> gosh, i wish lp folks would just let other know when they change the mailnotifiers
[17:46] <evilvish> i mean the wording in those "you have been assigned" mails
[17:46] <evilvish> it broke a bunch of filters :/
[18:02] <charlie-tca> evilvish: sounds like the filters have to be different? ;-)
[18:03] <charlie-tca> OTOH, I dump all bugs in one folder, too
[18:03] <evilvish> well, it was gmail filtering.. so had to filter with the 'standard' words
[18:04] <evilvish> but in evo i can filter the hell out of bugmail :D
[18:05] <nonix4> x
[19:08] <gobbe> hmmh, what about bug 694392. Creator have fixed it and it seems not to be bug, or atleast creator doesn't remember how did he manage to get that kind of problem, and i cannot re-produce the thing
[19:08] <ubot2> Launchpad bug 694392 in installation-guide (Ubuntu) "not boot windows vista or ubuntu 10.10 (affects: 1) (heat: 175)" [Undecided,Incomplete] https://launchpad.net/bugs/694392
[19:08] <gobbe> how do i "close" it properly?
[19:09] <charlie-tca> mark it invalid, with a comment that it can not be reproduced
[19:11] <gobbe> ok
[19:11] <gobbe> thank you :)
[19:24] <charlie-tca> gobbe: You are welcome. Thanks for helping with bugs.
[19:28] <gobbe> that's fine, i want to contribute more to ubuntu because i'v been using it since 2005, provided support in irc for years but i want to do something more concrete
[19:30] <charlie-tca> Bugs always welcomes more help!
[19:35] <ElPasmo> Hi all, I think bug 701995 is ready to  be set to Triaged with a Low importance, can someone do it for me?
[19:35] <ubot2> Launchpad bug 701995 in xchat-gnome (Ubuntu) (and 1 other project) "Connect window is displayed when using the --url option (affects: 1) (heat: 8)" [Undecided,Confirmed] https://launchpad.net/bugs/701995
[19:41] <Jeruvy> anything to look at today?
[19:42] <charlie-tca> sure
[19:43] <charlie-tca> https://wiki.ubuntu.com/UbuntuBugDay/20110113
[19:43] <Jeruvy> Thanks.
[19:44] <charlie-tca> ElPasmo: done
[19:44] <ElPasmo> ty charlie-tca :)
[19:45] <Jeruvy> Perfect time for launchpad to time out ;)
[19:50] <charlie-tca> Nah, it does this constantly now
[19:50] <charlie-tca> try refresh or F5
[19:53] <ElPasmo> I think bug 693385 is ready to  be set to Triaged with a Low importance, can someone do it for me?
[19:53] <ubot2> Launchpad bug 693385 in empathy (Ubuntu) "empathy shows offline contacts when I ask it not to and I expand a group with the space key (affects: 2) (heat: 12)" [Low,Confirmed] https://launchpad.net/bugs/693385
[19:58] <charlie-tca> ElPasmo: not being real familiar with empathy, should that go upstream or is it something Ubuntu will fix?
[19:58] <charlie-tca> Is that an Ubuntu shortcut or a gnome shortcut, I guess is the question
[20:00] <ElPasmo> You are absolutely right charlie-tca, I forgot to add the bugwatch... no it's correct :)
[20:29] <janpol> Hi everyone, please set status to triaged with importance low (if I am wrong, please feel free to correct me) to bug 613836 since it can be easily worked around and only affects users using the Kubuntu's netbook workspace . Thanks in advance
[20:29] <ubot2> Launchpad bug 613836 in plasma-netbook (Ubuntu) "After first reboot of Kubuntu Maverick (netbook workspace), the user is presented with a page telling he/she must have an opendesktop.org account (affects: 7) (heat: 40)" [Undecided,Confirmed] https://launchpad.net/bugs/613836
[20:33] <charlie-tca> janpol: don't take the iso testing tag away. It stays with the bug report forever
[20:33] <charlie-tca> (and, yes, that will come with experience)
[20:34] <janpol> ok, I thought, since I can reproduce it with a fresh install of Kubuntu, that I should remove the tag
[20:39] <hjd> Hi all. I confirmed bug 696537 before I realized it was only assigned to Ubuntu. Should I just tag it 'needs-reassignment' or does someone knows where it belongs?
[20:39] <ubot2> Launchpad bug 696537 in ubuntu "Left cycle button is wrong way round for backgrounds with multiple images (affects: 1) (heat: 8)" [Undecided,Confirmed] https://launchpad.net/bugs/696537
[20:39] <hjd> I assume it should probably be assigned to the correct package, for anyone to find it.
[20:41] <charlie-tca> janpol: I think the importance should be medium, though since it is a core package for kubuntu - A bug that has a moderate impact on a core application.
[20:41] <charlie-tca> I concur with the easy workaround, though. It is really a tossup
[20:42] <janpol> Even if it's only related to the widget?
[20:44] <charlie-tca> Yes, it can still be medium depending on number of users affected. Does this affect every user that installs the package?
[20:45] <janpol> Every user that uses the plasma workspace, you don't need to install anything, that widget comes by default
[20:46] <charlie-tca> Then it should probably be medium based on expected impact
[20:46] <charlie-tca> Even though it is very easy to work around it, it will affect a very large number of users
[20:47] <charlie-tca> hjd: the correct package should be     gnome-control-center     I think
[20:47] <charlie-tca> You can just change it in the bug
[20:49] <charlie-tca> janpol: when we look at high or critical, we see a reference to impacting the users. This will have a small impact, but on every user.
[20:49] <janpol> Ok, thanks charlie
[20:50] <charlie-tca> janpol: done. Thank you very much for helping and for being patient
[20:51] <janpol> I think is the other way around, thank YOU for the help, and specially the patience :)
[20:51] <hjd> charlie-tca: reassigned it. Thanks. Wasn't sure what to leave as a comment, so I left it blank.
[20:52] <charlie-tca> That will be fine. Is that ready to set importance? What do you want it set to?
[20:52] <charlie-tca> For those trying to make decisions about importance, please read https://wiki.ubuntu.com/Bugs/Importance
[20:53] <charlie-tca> There is a very good list of responses to use for different actions,  you can copy and paste the responses in the boxes.
[20:54] <charlie-tca> https://wiki.ubuntu.com/Bugs/Responses
[20:58] <charlie-tca> +
[21:04] <hjd> I think it could be set to Low, since it is working as intended except for the arrow pointing the wrong way.
[21:07] <charlie-tca> Great! Is that in Unity, by any chance?
[21:08] <charlie-tca> hjd: done. Thanks for helping with bugs. We appreciate any help around here.
[21:13] <hjd> well, I try to help out a bit where I can :) I'm running Classic desktop (gnome), not Unity, btw.
[21:16] <charlie-tca> Even better, then. Unity bugs get special care, somehow ;-)
[21:24] <micahg> bdmurray: upgrade is listed on the wiki Tags page, but isn't an official distro tag in LP, can I add it?
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