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robertzaccour!bug #71981806:43
ubot4Launchpad bug 719818 in compiz (Ubuntu) "compiz doesn't play well with gtk-recordMyDesktop (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/71981806:43
ikoniajust spamming it in many channels won't help06:44
persiaAt this point it's waiting for someone to review, and try to determine the cause.  This phase usually takes a while.06:45
persiaAnd this bug requires specific hardware: at least useful 3D rendering, and potentially an Intel graphics core.06:45
robertzaccourikonia, this is #ubuntu-bugs, what did you think this channel was for?06:45
ikoniarobertzaccour: read the topic and it will tell you what it's for06:45
robertzaccourikonia, dude will you stop tracking me please? its getting annoying, and strange06:46
ikoniaI'm not tracking you, however will you follow the bug reporting process please06:46
ikoniajust joining channels and hitting the bug report will not get it fixed06:46
ikoniaread the process and follow it06:47
robertzaccourikonia, I submitted the bug report06:47
ikoniarobertzaccour: ok, so what do you think pasting it in here will do ?06:47
robertzaccourikonia, get people to check it out and maybe help fix it?06:48
ikoniaok, as I said, if you read the topic and process you'll find out that this is not a "fixing" channel06:48
ikoniait's not going to get fixed "now"06:48
persiaWe don't tend to work on a most-recent-interrupt basis, really.  In some cases, we like realtime discussion to help track down specific issues, but you've submitted most of the interesting information anyway.06:49
robertzaccourwhich is exactly why I'm here, realtime discussion. maybe there is some way i can help i dunno06:50
robertzaccourikonia, ya got that? now stop tracking me and shutty, please06:50
persiaHang around.  If someone is triaging your bug, they may ping you.06:50
ikoniarobertzaccour: there is nothign to discuss, no-one has even reviewed the bug yet06:50
ikoniarobertzaccour: if you tell me to shut up again, I'll remove you from this channel, is that clear ?06:50
persiaAnd do take care to avoid personal disputes: most of the time it's easier to step away for a few minutes.06:50
ikoniapersia: there is no personal dispute06:51
robertzaccourikonia, I know that, but maybe someone might have experience with something similar, or maybe someone might be able to direct me towards progress06:51
persiaikonia, That's a bit high-handed: same about personal stuff.06:51
ikoniarobertzaccour: have you looked for duplicate bugs06:51
robertzaccourikonia, yes, have you?06:51
ikoniarobertzaccour: don't get smart, I'm trying to help you06:51
ikoniarobertzaccour: if you look for duplicate bugs and there are none, and you ask in a bug channel if anyone has seen it before, does it not stand to reason that a bug reporting chanel would have reported it ?06:52
robertzaccourhaven't found any duplicates so far06:52
robertzaccourikonia, if i find a duplicate bug I will attatch the same video to try to help06:52
robertzaccourmaybe someone here has experience with this type of issue i don't know06:53
ikoniarobertzaccour: ok, so apply some common sense, you said you'd looked for duplicate bugs, that's not true, you're looking, if there was an issue that was known about, there would be a bug, so expecting someone to have seen it if there is no bug doesn't work06:53
ikoniaif someone had experienced it in a bug channel, you would expect there to be a bug, as this is the channel that deals with bug management06:53
robertzaccourikonia, not everyone reports what they've handled, thats just how it is. i don't know06:54
robertzaccourpeople fix bugs themselves without reporting them all the time06:54
robertzaccournot everyone submits their work on their machines to help others06:55
ikoniarobertzaccour: they do in a bug reporting channel06:56
robertzaccourikonia, thats why i'm here06:57
persiaWe don't *have* any bug reporting channels: IRC isn't a good medium for bug reports.06:57
robertzaccourthis is more of a follow-up help channel. people share ideas for fixing bugs06:58
persiaThis is a bug management and coordination channel.06:58
micahgthis is a bug *triage* channel, if people come in here reporting bugs, we tell them to file them on LP06:58
micahgand we help them file the bugs if necessary06:58
persiaWe try to figure out the *cause* of bugs, and make sure that sufficient information is available that anyone can reproduce the bug, to make it easier for folks to solve the bugs.06:58
robertzaccouroh i see07:01
persiaSo hang about: if someone is working on your bug, you being around can help to speed the answering of questions.  Be aware it may be a couple days before that happens.07:01
robertzaccourpersia, does it look like my bug can possibly be fixed from what you can tell?07:01
persiaI have no idea, and no currently working hardware that could reproduce it.07:02
ikoniaafter all that's been said, you just ask that07:02
ikoniawhat video card do you use ?07:02
robertzaccourikonia, i asked for possibilities, not immediate ideas07:02
persiaikonia, It's in the bug report already.07:03
robertzaccourikonia, it should say in the bug report apport-collect info07:03
robertzaccourintel i think07:03
persiaIntel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 09)07:03
ikoniathank you07:03
ikoniaI've just shut down to console as I'm shutting down my laptop, don't want to parse launchpad07:03
ikoniarobertzaccour: if it's intel and a problem with the Xorg module, there is scope to fix it as it's open, so that's a better position than other vendors07:03
robertzaccouri don't even know much about that07:04
persiaDepends on the Intel chip: not all of them have open drivers.07:05
persia(I think that one does though)07:05
robertzaccouryes exactly. if it has open drivers i know it can possibly be fixed because it worked perfectly in windows07:05
robertzaccournot guaranteed to be fixed, but possible to07:06
robertzaccourtoo much hardware variety floating around there are no guarantees07:06
snappi want create the image of the my partition boot (is part of / lvm) i found online this: sudo grub-mkimage --output=/boot/grub/core.img ext2 _chain pc gpt biosdisk lvm , but this command i must do from / of lvm whi access chroot?07:17
snappi am here for bug grub lvm07:18
robertzaccourwhoa i google searched my issue and the bug report is already on the front page of search results07:24
robertzaccour3rd link07:24
MoLE_hi all.  Is there anything I can do to progress bug 719754 - appears to be generating a large number of duplicates rapidly.07:36
ubot4Launchpad bug 719754 in ubuntu "package mount 2.17.2-3.3ubuntu4 failed to install/upgrade: subprocess new pre-installation script returned error exit status 127 (affects: 19) (dups: 15) (heat: 146)" [Undecided,Confirmed] https://launchpad.net/bugs/71975407:36
snappi want create the image of the my partition boot (is part of / lvm) i found online this: sudo grub-mkimage --output=/boot/grub/core.img ext2 _chain pc gpt biosdisk lvm , but this command i must do from / of lvm whi access chroot?07:37
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njinhello, is right that eth0 issue are logged in wifisyslog?13:08
njinhello, is right that eth0 issue are logged in wifisyslog?13:10
hggdhwhat is wifisyslog? I do not have this log (by default)13:12
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njinhggdh, is a linux's apport log13:54
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njinhello, i've got a bug in Unity but i can't understand the cause, I open firefox maximized, then I open Evolution maximized and I click on a link and the page is loaded on Firefox, but it remain under Evolution, i've to minimize Evolution to see Firefox14:01
njinInstead if Firefox is minimized it appear rightly over Evolution, then is that Firefox or Compiz?14:02
charlie-tcaI would guess firefox, which does things it's own way, when it wants to14:08
hggdh_njin: then it is probably a result of an apport hook collecting relevant data from other sources14:15
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devini have a bug to report16:30
devinI "think" its 100 paper cuts worthy16:30
devinanyone there?16:30
charlie-tcayes, we are here, unless we all went away again16:34
charlie-tcayou can report the bug using "ubuntu-bug PACKAGE" in a terminal, and comment that you think it fits the 'hundred papercuts project' criteria16:35
njinhello, can i suggest to use the ppa mainline kernel for servers'17:29
micahgnjin: a normal sysadmin should laugh17:30
micahgunless it's in a test env17:30
micahgnjin: so, it depends :)17:31
hggdhusually -- as a sysadmin -- I would never install an unofficial kernel on a prod machine17:32
njinmicahg. i've a report aof a bug in 10.04 server fixed in 10.10, what can i suggest?17:32
njinlinux bug17:32
micahgnjin: ask the kernel team if the patch can be backported, the kernel team also said they were going to provide 2.6.35 kernels for servers17:33
bdmurrayhggdh: but as a good sysadmin don't you have the exact same hardware available as a backup and for testing?17:33
micahgnjin: it also depends how bad the bug is17:34
micahg14.5 months to the next LTS :)17:34
hggdhbdmurray: not always... one would hope that all would do it, but I have seen a lot without a matching test env (if with a test env at all)17:34
micahghggdh: +217:34
micahgeh, +2 works17:35
njinbug 72019017:35
ubot4Launchpad bug 720190 in ubuntu "10.04 LTS Server install Hyper-v Network issue with Multiple assigned virtual cores (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/72019017:35
bdmurrayhggdh: right I was being sarcastic ;-)17:35
micahgnjin: sorry, I don't know much about this, maybe hggdh has some ideas17:36
charlie-tcachange the package to linux17:37
charlie-tcalet the kernel team decide what to do with it17:37
hggdhyes, it is a kernel issue17:38
njincharlie, yes, but i was wondering if is possible run the 2.6.35-lucid ppa mainline kernel on a server17:38
njin2.6.32. don't work, or install maverick or try the ppa, right?17:39
yofelnjin: there is 2.6.35 for lucid in lucid-updates as linux-image-generic-lts-backport-maverick18:04
yofelthat would be worth to try too18:04
yofelnjin: or rather linux-image-server-lts-backport-maverick for server18:04
micahgbdmurray: why did you change the apt-offline SRU task to triaged?  it's ready for sponsorship18:34
bdmurraymicahg: on a call18:38
njinI cannot found the needed-packaging stock response18:55
yofelI don't think we have one, bugs tagged with needs-packaging get auto-wishlisted by bryce18:59
bdmurraymicahg: isn't triaged further along than confirmed18:59
micahgbdmurray: not for sponsorship18:59
bdmurrayhrm I still think thats dumb19:00
micahgI think the policy might have been created before triaged existed19:00
micahgbdmurray: but if it's going to change, it should probably be discussed on the ubuntu-devel ML19:01
yofelnjin: or did you mean https://wiki.ubuntu.com/Bugs/Responses#Incomplete%20Package%20Request ?19:01
bdmurraymicahg: okay19:01
micahgbdmurray: hmm, it seems status has been removed from the sponsorship page19:03
njinyofel, no i mean the request of packaging, i cannot found that stock reply that we have19:06
yofelif it's not on th responses page then we don't have an official one19:07
yofel*on the19:07
njinyofel, sorry i'm blind.19:07
njinis that you suggest19:08
njinthanks .-)19:08
bdmurraymicahg: hunh, well that makes things a bit easier19:09
micahgbdmurray: I'm confused, there's no status information about dev processes except for buried deep in the old MOTU wiki pages19:11
vishin practice, i'v noticed sponsors are fine with bugs set to "triaged", its only when the bug is set to "in-progress" that it confuses them19:17
vishmicahg: the set back to "confirmed" was mainly because not all have the lp-fu to set it back to triaged19:18
patrickmwAnyone here running Natty that uses Evolution for email?  Curious if anyone has had issues sending messages.  Either getting error referencing a lock in Outbox or referencing "Appending to local 'Sent' folder instead"21:22
BUGabundocharlie-tca: one has to laugh sometime ROFL21:37
charlie-tcaI know21:38
charlie-tcaJust seemed appropriate at the time21:38
BUGabundoI've been here for how long? 6 years?21:38
BUGabundohelping all kind of users21:38
* charlie-tca shrugs21:39
BUGabundoand a 1 day users says I'm not helping21:39
charlie-tcashe/he can't help it if they are in a hurry to make everything work in an unstable desktop21:39
zhogan85Hi, I'm new the channel. I've been an ubuntu user for a little over a year but would like to start contributing to the community. I would like to begin by triaging bugs. I've read the wikis, but am a little unsure about how or where to start.22:19
penguin42zhogan85: Feel free to ask on here, and I think there is a formal process of getting a mentor, not sure what the mechanics of that are22:22
charlie-tcaWelcome to bugs, zhogan8522:22
zhogan85I have a mentor on the Beginners Team, but I thought asking on this channel couldnt hurt22:23
patrickmwbdmurray: ping22:23
bdmurraypatrickmw: hey22:24
patrickmwbdmurray: I'm trying to run ubuntu-bug users-admin.  I guess its not package, how do I find out what package it belongs to?22:24
penguin42dpkg -S22:25
charlie-tcazhogan85: I suggest grabbing a bug from https://wiki.ubuntu.com/Bugs/HowToTriage#Untriaged%20bugs to start22:26
bdmurrayzhogan85: I'd suggest thinking about a piece of software you like / care about and looking at its bugs in Launchpad22:26
bdmurraypatrickmw: what penguin42 said or dpkg -S $(which users-admin)22:27
hggdhand keeping distance from X and kernel issues22:27
penguin42bdmurray: I'm curious, when would you use $(which, I would have said `22:27
hggdhpenguin42: $() is more portable, and easier to look at22:28
penguin42hggdh: More portable than ` ? ` has been around forever22:28
hggdhoh yes, certainly -- at least when you get to have ticks inside the expression -- you *know* $( will be closed by a ), but you (I, at least) are never sure if it is a tick of grave22:30
hggdhnad I *think* -- not sure, will have to check -- that $() is POSIX22:31
patrickmwcan anyone try to reproduce bug 720383 ?23:22
ubot4Launchpad bug 720383 in evolution (Ubuntu) "Error while Sending message (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/72038323:22
zhogan85charlie-tca: I had done that, and picked a bug that seemed simple enough, but assigned from trying to comfirm it, what can I do without being on the control team23:34
zhogan85bdmurray: thanks for the pointer23:34
zhogan85hggdh: thanks for the pointer23:34
bdmurrayzhogan85: you can document how to recreate the bug in the bug description if it isn't there23:35
bdmurrayzhogan85: you can add a relevant bug tag to the bug report23:35
bdmurrayzhogan85: you could improve the bug title23:35
zhogan85would a relevant bug tag be a tag to a similar bug?23:35
bdmurrayzhogan85: you could look for duplicates of the bug23:35
bdmurrayhas a list of some of the tags we use23:36
bdmurrayzhogan85: so there are a lot of things one could do ;-)23:39
zhogan85great, thanks23:39
zhogan85Ill try some of these23:39
bdmurrayif there is a specific bug you are looking at I'm sure someone would be happy to help with more specifics23:39
patrickmwbdmurray: i was trying to come up for a new meaning of the "bd" in your nick.  Something like "bug diva" or "bug  doctor"23:41
zhogan85so, i'm looking at bug 71995823:42
ubot4Launchpad bug 719958 in evolution (Ubuntu) "evolution crashes clicking Tasks button (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/71995823:42
zhogan85i tried reproducing it but to no avail23:42
patrickmwzhogan85: are you trying to reproduce evolution bugs?23:43
zhogan85yeah, I picked a bug with a program I was familiar with but I couldn't reproduce it23:45
patrickmwzhogan85: bug 720383 really needs a confirmation23:45
ubot4Launchpad bug 720383 in evolution (Ubuntu) "Error while Sending message (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/72038323:45
patrickmwzhogan85: if you could take a look at that would be much appreciated!23:46
bdmurrayzhogan85: are you using french?23:46
zhogan85no, im not using french23:47
bdmurrayzhogan85: are you using the same package version?23:49
zhogan85yeah, i'm using the same version but without french23:50
zhogan85sorry, your previous post, im not using natty alpha 323:51
patrickmwzhogan: do you have a vm app?23:51
patrickmwzhogan: even that would help23:51
zhogan85ok, ill create a virtual machine23:52
bdmurrayzhogan85: so I'd comment on what you did and that you weren't able to recreate it23:52
zhogan85ill confirm it later tonight or tomorrow. thanks for the pointers and guidance but i gotta run for now23:53
bdmurrayzhogan85: thanks for stopping by!23:53
patrickmwbdmurray: i need to nag on bug 720383, its a showstopper if we can confirm it23:54
ubot4Launchpad bug 720383 in evolution (Ubuntu) "Error while Sending message (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/72038323:54

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