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[06:43] <robertzaccour> !bug #719818
[06:43] <ubot4> Launchpad bug 719818 in compiz (Ubuntu) "compiz doesn't play well with gtk-recordMyDesktop (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/719818
[06:44] <ikonia> just spamming it in many channels won't help
[06:45] <persia> At this point it's waiting for someone to review, and try to determine the cause.  This phase usually takes a while.
[06:45] <persia> And this bug requires specific hardware: at least useful 3D rendering, and potentially an Intel graphics core.
[06:45] <robertzaccour> ikonia, this is #ubuntu-bugs, what did you think this channel was for?
[06:45] <ikonia> robertzaccour: read the topic and it will tell you what it's for
[06:46] <robertzaccour> ikonia, dude will you stop tracking me please? its getting annoying, and strange
[06:46] <ikonia> I'm not tracking you, however will you follow the bug reporting process please
[06:46] <ikonia> just joining channels and hitting the bug report will not get it fixed
[06:47] <ikonia> read the process and follow it
[06:47] <robertzaccour> ikonia, I submitted the bug report
[06:47] <ikonia> robertzaccour: ok, so what do you think pasting it in here will do ?
[06:48] <robertzaccour> ikonia, get people to check it out and maybe help fix it?
[06:48] <ikonia> ok, as I said, if you read the topic and process you'll find out that this is not a "fixing" channel
[06:48] <ikonia> it's not going to get fixed "now"
[06:49] <persia> We don't tend to work on a most-recent-interrupt basis, really.  In some cases, we like realtime discussion to help track down specific issues, but you've submitted most of the interesting information anyway.
[06:50] <robertzaccour> which is exactly why I'm here, realtime discussion. maybe there is some way i can help i dunno
[06:50] <robertzaccour> ikonia, ya got that? now stop tracking me and shutty, please
[06:50] <persia> Hang around.  If someone is triaging your bug, they may ping you.
[06:50] <ikonia> robertzaccour: there is nothign to discuss, no-one has even reviewed the bug yet
[06:50] <ikonia> robertzaccour: if you tell me to shut up again, I'll remove you from this channel, is that clear ?
[06:50] <persia> And do take care to avoid personal disputes: most of the time it's easier to step away for a few minutes.
[06:51] <ikonia> persia: there is no personal dispute
[06:51] <robertzaccour> ikonia, I know that, but maybe someone might have experience with something similar, or maybe someone might be able to direct me towards progress
[06:51] <persia> ikonia, That's a bit high-handed: same about personal stuff.
[06:51] <ikonia> robertzaccour: have you looked for duplicate bugs
[06:51] <robertzaccour> ikonia, yes, have you?
[06:51] <ikonia> robertzaccour: don't get smart, I'm trying to help you
[06:52] <ikonia> robertzaccour: if you look for duplicate bugs and there are none, and you ask in a bug channel if anyone has seen it before, does it not stand to reason that a bug reporting chanel would have reported it ?
[06:52] <robertzaccour> haven't found any duplicates so far
[06:52] <robertzaccour> ikonia, if i find a duplicate bug I will attatch the same video to try to help
[06:53] <robertzaccour> maybe someone here has experience with this type of issue i don't know
[06:53] <ikonia> robertzaccour: ok, so apply some common sense, you said you'd looked for duplicate bugs, that's not true, you're looking, if there was an issue that was known about, there would be a bug, so expecting someone to have seen it if there is no bug doesn't work
[06:53] <ikonia> if someone had experienced it in a bug channel, you would expect there to be a bug, as this is the channel that deals with bug management
[06:54] <robertzaccour> ikonia, not everyone reports what they've handled, thats just how it is. i don't know
[06:54] <robertzaccour> people fix bugs themselves without reporting them all the time
[06:55] <robertzaccour> not everyone submits their work on their machines to help others
[06:56] <ikonia> robertzaccour: they do in a bug reporting channel
[06:57] <robertzaccour> ikonia, thats why i'm here
[06:57] <persia> We don't *have* any bug reporting channels: IRC isn't a good medium for bug reports.
[06:58] <robertzaccour> this is more of a follow-up help channel. people share ideas for fixing bugs
[06:58] <persia> No.
[06:58] <robertzaccour> ?
[06:58] <persia> This is a bug management and coordination channel.
[06:58] <micahg> this is a bug *triage* channel, if people come in here reporting bugs, we tell them to file them on LP
[06:58] <micahg> and we help them file the bugs if necessary
[06:58] <persia> We try to figure out the *cause* of bugs, and make sure that sufficient information is available that anyone can reproduce the bug, to make it easier for folks to solve the bugs.
[07:01] <robertzaccour> oh i see
[07:01] <persia> So hang about: if someone is working on your bug, you being around can help to speed the answering of questions.  Be aware it may be a couple days before that happens.
[07:01] <robertzaccour> persia, does it look like my bug can possibly be fixed from what you can tell?
[07:02] <persia> I have no idea, and no currently working hardware that could reproduce it.
[07:02] <ikonia> after all that's been said, you just ask that
[07:02] <robertzaccour> okedokey
[07:02] <ikonia> what video card do you use ?
[07:02] <ikonia> (intel/nvidia/ati)
[07:02] <robertzaccour> ikonia, i asked for possibilities, not immediate ideas
[07:03] <persia> ikonia, It's in the bug report already.
[07:03] <robertzaccour> ikonia, it should say in the bug report apport-collect info
[07:03] <robertzaccour> intel i think
[07:03] <persia> Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 09)
[07:03] <ikonia> thank you
[07:03] <ikonia> I've just shut down to console as I'm shutting down my laptop, don't want to parse launchpad
[07:03] <ikonia> robertzaccour: if it's intel and a problem with the Xorg module, there is scope to fix it as it's open, so that's a better position than other vendors
[07:04] <robertzaccour> i don't even know much about that
[07:05] <persia> Depends on the Intel chip: not all of them have open drivers.
[07:05] <persia> (I think that one does though)
[07:05] <robertzaccour> yes exactly. if it has open drivers i know it can possibly be fixed because it worked perfectly in windows
[07:06] <robertzaccour> not guaranteed to be fixed, but possible to
[07:06] <robertzaccour> too much hardware variety floating around there are no guarantees
[07:17] <snapp> hi
[07:17] <snapp> i want create the image of the my partition boot (is part of / lvm) i found online this: sudo grub-mkimage --output=/boot/grub/core.img ext2 _chain pc gpt biosdisk lvm , but this command i must do from / of lvm whi access chroot?
[07:18] <snapp> i am here for bug grub lvm
[07:24] <robertzaccour> whoa i google searched my issue and the bug report is already on the front page of search results
[07:24] <robertzaccour> 3rd link
[07:36] <MoLE_> hi all.  Is there anything I can do to progress bug 719754 - appears to be generating a large number of duplicates rapidly.
[07:36] <ubot4> Launchpad bug 719754 in ubuntu "package mount 2.17.2-3.3ubuntu4 failed to install/upgrade: subprocess new pre-installation script returned error exit status 127 (affects: 19) (dups: 15) (heat: 146)" [Undecided,Confirmed] https://launchpad.net/bugs/719754
[07:37] <snapp> i want create the image of the my partition boot (is part of / lvm) i found online this: sudo grub-mkimage --output=/boot/grub/core.img ext2 _chain pc gpt biosdisk lvm , but this command i must do from / of lvm whi access chroot?
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[13:08] <njin> hello, is right that eth0 issue are logged in wifisyslog?
[13:10] <njin> hello, is right that eth0 issue are logged in wifisyslog?
[13:12] <hggdh> what is wifisyslog? I do not have this log (by default)
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[13:54] <njin> hggdh, is a linux's apport log
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[14:01] <njin> hello, i've got a bug in Unity but i can't understand the cause, I open firefox maximized, then I open Evolution maximized and I click on a link and the page is loaded on Firefox, but it remain under Evolution, i've to minimize Evolution to see Firefox
[14:02] <njin> Instead if Firefox is minimized it appear rightly over Evolution, then is that Firefox or Compiz?
[14:08] <charlie-tca> I would guess firefox, which does things it's own way, when it wants to
[14:15] <hggdh_> njin: then it is probably a result of an apport hook collecting relevant data from other sources
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[16:30] <devin> hello
[16:30] <devin> i have a bug to report
[16:30] <devin> I "think" its 100 paper cuts worthy
[16:30] <devin> anyone there?
[16:34] <charlie-tca> yes, we are here, unless we all went away again
[16:35] <charlie-tca> you can report the bug using "ubuntu-bug PACKAGE" in a terminal, and comment that you think it fits the 'hundred papercuts project' criteria
[17:29] <njin> hello, can i suggest to use the ppa mainline kernel for servers'
[17:29] <njin> ?
[17:30] <micahg> njin: a normal sysadmin should laugh
[17:30] <micahg> unless it's in a test env
[17:31] <njin> ok
[17:31] <micahg> njin: so, it depends :)
[17:32] <hggdh> usually -- as a sysadmin -- I would never install an unofficial kernel on a prod machine
[17:32] <njin> micahg. i've a report aof a bug in 10.04 server fixed in 10.10, what can i suggest?
[17:32] <njin> micahg:^^
[17:32] <njin> linux bug
[17:33] <micahg> njin: ask the kernel team if the patch can be backported, the kernel team also said they were going to provide 2.6.35 kernels for servers
[17:33] <bdmurray> hggdh: but as a good sysadmin don't you have the exact same hardware available as a backup and for testing?
[17:34] <micahg> njin: it also depends how bad the bug is
[17:34] <micahg> 14.5 months to the next LTS :)
[17:34] <hggdh> bdmurray: not always... one would hope that all would do it, but I have seen a lot without a matching test env (if with a test env at all)
[17:34] <micahg> hggdh: +2
[17:35] <micahg> oops
[17:35] <micahg> eh, +2 works
[17:35] <njin> bug 720190
[17:35] <ubot4> Launchpad bug 720190 in ubuntu "10.04 LTS Server install Hyper-v Network issue with Multiple assigned virtual cores (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/720190
[17:35] <bdmurray> hggdh: right I was being sarcastic ;-)
[17:36] <hggdh> heh
[17:36] <micahg> njin: sorry, I don't know much about this, maybe hggdh has some ideas
[17:37] <charlie-tca> change the package to linux
[17:37] <charlie-tca> let the kernel team decide what to do with it
[17:38] <hggdh> yes, it is a kernel issue
[17:38] <njin> charlie, yes, but i was wondering if is possible run the 2.6.35-lucid ppa mainline kernel on a server
[17:39] <njin> 2.6.32. don't work, or install maverick or try the ppa, right?
[18:04] <yofel> njin: there is 2.6.35 for lucid in lucid-updates as linux-image-generic-lts-backport-maverick
[18:04] <yofel> that would be worth to try too
[18:04] <yofel> njin: or rather linux-image-server-lts-backport-maverick for server
[18:34] <micahg> bdmurray: why did you change the apt-offline SRU task to triaged?  it's ready for sponsorship
[18:38] <bdmurray> micahg: on a call
[18:55] <njin> I cannot found the needed-packaging stock response
[18:59] <yofel> I don't think we have one, bugs tagged with needs-packaging get auto-wishlisted by bryce
[18:59] <bdmurray> micahg: isn't triaged further along than confirmed
[18:59] <micahg> bdmurray: not for sponsorship
[19:00] <bdmurray> hrm I still think thats dumb
[19:00] <micahg> I think the policy might have been created before triaged existed
[19:01] <micahg> bdmurray: but if it's going to change, it should probably be discussed on the ubuntu-devel ML
[19:01] <yofel> njin: or did you mean https://wiki.ubuntu.com/Bugs/Responses#Incomplete%20Package%20Request ?
[19:01] <bdmurray> micahg: okay
[19:03] <micahg> bdmurray: hmm, it seems status has been removed from the sponsorship page
[19:06] <njin> yofel, no i mean the request of packaging, i cannot found that stock reply that we have
[19:07] <yofel> if it's not on th responses page then we don't have an official one
[19:07] <yofel> *on the
[19:07] <njin> yofel, sorry i'm blind.
[19:08] <njin> is that you suggest
[19:08] <yofel> heh
[19:08] <njin> thanks .-)
[19:09] <bdmurray> micahg: hunh, well that makes things a bit easier
[19:11] <micahg> bdmurray: I'm confused, there's no status information about dev processes except for buried deep in the old MOTU wiki pages
[19:17] <vish> in practice, i'v noticed sponsors are fine with bugs set to "triaged", its only when the bug is set to "in-progress" that it confuses them
[19:18] <vish> micahg: the set back to "confirmed" was mainly because not all have the lp-fu to set it back to triaged
[21:22] <patrickmw> Anyone here running Natty that uses Evolution for email?  Curious if anyone has had issues sending messages.  Either getting error referencing a lock in Outbox or referencing "Appending to local 'Sent' folder instead"
[21:31] <BUGabundo> o/
[21:37] <BUGabundo> charlie-tca: one has to laugh sometime ROFL
[21:37] <BUGabundo> :p
[21:38] <charlie-tca> I know
[21:38] <charlie-tca> Just seemed appropriate at the time
[21:38] <BUGabundo> I've been here for how long? 6 years?
[21:38] <BUGabundo> helping all kind of users
[21:39]  * charlie-tca shrugs
[21:39] <BUGabundo> and a 1 day users says I'm not helping
[21:39] <BUGabundo> ahahah
[21:39] <charlie-tca> she/he can't help it if they are in a hurry to make everything work in an unstable desktop
[21:40] <BUGabundo> :)
[22:19] <zhogan85> Hi, I'm new the channel. I've been an ubuntu user for a little over a year but would like to start contributing to the community. I would like to begin by triaging bugs. I've read the wikis, but am a little unsure about how or where to start.
[22:22] <penguin42> zhogan85: Feel free to ask on here, and I think there is a formal process of getting a mentor, not sure what the mechanics of that are
[22:22] <charlie-tca> Welcome to bugs, zhogan85
[22:23] <zhogan85> I have a mentor on the Beginners Team, but I thought asking on this channel couldnt hurt
[22:23] <patrickmw> bdmurray: ping
[22:24] <bdmurray> patrickmw: hey
[22:24] <patrickmw> bdmurray: I'm trying to run ubuntu-bug users-admin.  I guess its not package, how do I find out what package it belongs to?
[22:25] <penguin42> dpkg -S
[22:26] <charlie-tca> zhogan85: I suggest grabbing a bug from https://wiki.ubuntu.com/Bugs/HowToTriage#Untriaged%20bugs to start
[22:26] <bdmurray> zhogan85: I'd suggest thinking about a piece of software you like / care about and looking at its bugs in Launchpad
[22:27] <bdmurray> patrickmw: what penguin42 said or dpkg -S $(which users-admin)
[22:27] <hggdh> and keeping distance from X and kernel issues
[22:27] <penguin42> bdmurray: I'm curious, when would you use $(which, I would have said `
[22:27] <patrickmw> ty
[22:28] <hggdh> penguin42: $() is more portable, and easier to look at
[22:28] <penguin42> hggdh: More portable than ` ? ` has been around forever
[22:30] <hggdh> oh yes, certainly -- at least when you get to have ticks inside the expression -- you *know* $( will be closed by a ), but you (I, at least) are never sure if it is a tick of grave
[22:31] <hggdh> nad I *think* -- not sure, will have to check -- that $() is POSIX
[23:22] <patrickmw> can anyone try to reproduce bug 720383 ?
[23:22] <ubot4> Launchpad bug 720383 in evolution (Ubuntu) "Error while Sending message (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/720383
[23:34] <zhogan85> charlie-tca: I had done that, and picked a bug that seemed simple enough, but assigned from trying to comfirm it, what can I do without being on the control team
[23:34] <zhogan85> bdmurray: thanks for the pointer
[23:34] <zhogan85> hggdh: thanks for the pointer
[23:35] <bdmurray> zhogan85: you can document how to recreate the bug in the bug description if it isn't there
[23:35] <bdmurray> zhogan85: you can add a relevant bug tag to the bug report
[23:35] <bdmurray> zhogan85: you could improve the bug title
[23:35] <zhogan85> would a relevant bug tag be a tag to a similar bug?
[23:35] <bdmurray> zhogan85: you could look for duplicates of the bug
[23:36] <bdmurray> https://wiki.ubuntu.com/Bugs/Tags
[23:36] <bdmurray> has a list of some of the tags we use
[23:39] <bdmurray> zhogan85: so there are a lot of things one could do ;-)
[23:39] <zhogan85> great, thanks
[23:39] <zhogan85> Ill try some of these
[23:39] <bdmurray> if there is a specific bug you are looking at I'm sure someone would be happy to help with more specifics
[23:41] <patrickmw> bdmurray: i was trying to come up for a new meaning of the "bd" in your nick.  Something like "bug diva" or "bug  doctor"
[23:42] <zhogan85> so, i'm looking at bug 719958
[23:42] <ubot4> Launchpad bug 719958 in evolution (Ubuntu) "evolution crashes clicking Tasks button (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/719958
[23:42] <zhogan85> i tried reproducing it but to no avail
[23:43] <patrickmw> zhogan85: are you trying to reproduce evolution bugs?
[23:45] <zhogan85> yeah, I picked a bug with a program I was familiar with but I couldn't reproduce it
[23:45] <patrickmw> zhogan85: bug 720383 really needs a confirmation
[23:45] <ubot4> Launchpad bug 720383 in evolution (Ubuntu) "Error while Sending message (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/720383
[23:46] <patrickmw> zhogan85: if you could take a look at that would be much appreciated!
[23:46] <bdmurray> zhogan85: are you using french?
[23:47] <zhogan85> no, im not using french
[23:49] <bdmurray> zhogan85: are you using the same package version?
[23:50] <zhogan85> yeah, i'm using the same version but without french
[23:51] <zhogan85> sorry, your previous post, im not using natty alpha 3
[23:51] <patrickmw> zhogan: do you have a vm app?
[23:51] <patrickmw> zhogan: even that would help
[23:52] <zhogan85> ok, ill create a virtual machine
[23:52] <bdmurray> zhogan85: so I'd comment on what you did and that you weren't able to recreate it
[23:53] <zhogan85> ill confirm it later tonight or tomorrow. thanks for the pointers and guidance but i gotta run for now
[23:53] <bdmurray> zhogan85: thanks for stopping by!
[23:54] <patrickmw> bdmurray: i need to nag on bug 720383, its a showstopper if we can confirm it
[23:54] <ubot4> Launchpad bug 720383 in evolution (Ubuntu) "Error while Sending message (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/720383