| preecher | upper right where my time & name are on the top panel (ubuntu 11.04) all the icons are ok but the time display & name are very dim barley visable--any ideas on how to fix this--i have tried all the icon & themes and so far nothing is working | 02:42 |
|---|---|---|
| preecher | sorry wrong channel | 02:42 |
| === chrisccoulson_ is now known as chr1sccoulson | ||
| veger | bug 791007, as evolution crashed should I ask for a backtrace? | 10:47 |
| ubot4` | Launchpad bug 791007 in evolution (Ubuntu) "Evolution crashed after sending an email with a link (https) (affects: 1) (heat: 8)" [Undecided,Incomplete] https://launchpad.net/bugs/791007 | 10:47 |
| seb128 | veger, yes | 10:53 |
| veger | ok I will do that, thanks | 10:54 |
| veger | and another question (still new here): bug 781851 got forwarded upstream. Overthere they provided a solution. What to do with the LP report? | 10:57 |
| ubot4` | Launchpad bug 781851 in evolution (Ubuntu) (and 1 other project) "allow to change keyboard shortcuts (affects: 2) (heat: 12)" [Wishlist,Triaged] https://launchpad.net/bugs/781851 | 10:57 |
| veger | close it and mark it as 'Won't Fix'? | 10:58 |
| hggdh | veger, let me look at it | 13:11 |
| hggdh | veger, the bug is still real -- a documentation one now. I updated 781851 following https://wiki.ubuntu.com/Bugs/Description | 13:16 |
| veger | hggdh: thanks, is it also required to change the Status of the bug? | 13:57 |
| veger | Also, I am 'stuck' at bug 778543. Should I create an upsteam report? Request the reporter to update to 11.04 (to have the newest version of evolution)? | 14:01 |
| ubot4` | Launchpad bug 778543 in evolution (Ubuntu) "Evolution mostly (?!) fails to save sent email to IMAPs sent folder - the mail is saved in local folder instead (affects: 1) (heat: 8)" [Undecided,Incomplete] https://launchpad.net/bugs/778543 | 14:01 |
| hggdh | veger, no, the status is still triaged (until documentation is updated) | 14:07 |
| veger | hggdh: I updated the gome FAQ. Or is there other documentation as well? | 14:07 |
| veger | *gnome | 14:07 |
| hggdh | veger, kudos for you! Thank you for doing this (also, please add a comment on the gnome bug about doing that) | 14:08 |
| veger | ok, I'll leave a comment about the updated FAQ | 14:08 |
| hggdh | veger, there is/was a Evo manual, but I do not know what is the current status. I _think_ it was last updated on 2.26 | 14:09 |
| veger | the gnome/evo people set the status of the gnome rpeort to 'resolved notabug'. So I do not think they are planning to update this documentation... | 14:11 |
| veger | How about my other question, on how to proceed with bug 778543, care to give a pointer? | 14:12 |
| ubot4` | Launchpad bug 778543 in evolution (Ubuntu) "Evolution mostly (?!) fails to save sent email to IMAPs sent folder - the mail is saved in local folder instead (affects: 1) (heat: 8)" [Undecided,Incomplete] https://launchpad.net/bugs/778543 | 14:12 |
| roadmr | veger: looking at his actual error message would be good | 14:14 |
| roadmr | veger: I don't know if Evolution keeps a log file, that might be useful too (once scrubbed of sensitive information) | 14:14 |
| veger | I do not see an evolution log file on my system. But asking the reporter about a more detailed error description is the way to go? | 14:16 |
| roadmr | veger: I'd say so, from his description I'd even be inclined to think he has a buggy IMAP server (as opposed to buggy evolution) but looking at the actual error message might give you a clue | 14:17 |
| veger | ok, thanks for helping out | 14:17 |
| roadmr | veger: ah, evolution --debug=~/evo.log to generate a log file | 14:19 |
| veger | oh, nice! I'll include this in my question for more info | 14:19 |
| roadmr | veger: I just tested evolution --debug and I'm afraid it doesn't produce very useful logging :-/ | 14:32 |
| veger | roadmr: just the regular terminal output? | 14:33 |
| roadmr | veger: yep, there's apparently no output of server error messages (although admittedly my IMAP server is *not* erroring on me) | 14:33 |
| veger | Hopefully the IMAP errors are also reported in the log, so the reporter is able to provide some useful info. Otherwise, it might be hard to find the problem I suppose | 14:34 |
| hggdh | veger, roadmr: check http://projects.gnome.org/evolution/bugs.shtml | 14:36 |
| roadmr | hggdh: thanks :) | 14:37 |
| hggdh | I *think* it still applies -- you have to export some env variables to really get debug out | 14:37 |
| veger | Adding CAMEL_DEBUG=all seems sensible to get info about the IMAP problem I suppose? | 14:38 |
| hggdh | veger, roadmr: also you may want to be aware of http://mail.gnome.org/archives/gnome-bugsquad/2011-May/msg00000.html | 14:38 |
| hggdh | veger, yes | 14:39 |
| veger | hggdh: ah... so the reporter needs to update, before the problem can be accepted | 14:39 |
| hggdh | veger, no... it actually means that we keep bugs for these versions, we cannot open them upstream anymore | 14:40 |
| veger | hggdh: so we need to provide a patch to solve the problem instead of the gnome/evo develoeprs? | 14:41 |
| veger | Unless the problem is still present in 2.32.2... ;) | 14:41 |
| hggdh | aye | 14:43 |
| hggdh | veger, (and also roadmr, of course ;-) BTW, thank you for helping on evo... I have been sort of slack on it; also, if you are going to keep on upstreaming to b.g.o, we can follow you and --when you are ready -- give you more access to b.g.o | 14:47 |
| roadmr | hggdh: I'm just helping veger a bit, he's doing all the heavy lifting here | 14:48 |
| hggdh | roadmr, heh. I know, but the offer still stands (if you still do not have the rights) | 14:49 |
| roadmr | hggdh: thanks :) | 14:49 |
| veger | hggdh: I'll try to continue working on some evo bugs frequently. I was/am still looking how to help out and since I use evolution it seems a nice project to help on :) BTW what is b.g.o ? :) | 14:50 |
| veger | (and also try to get a 5-a-day streak :P ) | 14:50 |
| hggdh | veger, b.g.o is shorthand for bugzilla.gnome.org | 14:51 |
| veger | ah ok :) | 14:51 |
| veger | If required, I'll also keep sending reports upstream. Although it is kinda hard to decide when to send one upstream... | 14:52 |
| hggdh | veger, you will learn the ropes -- just keep on doing what you are doing now, asking when in doubt | 14:55 |
| hggdh | every one of us started not knowing what do do ;-) | 14:56 |
| veger | :) | 14:56 |
| === bdmurray changed the topic of #ubuntu-bugs to: Ubuntu Bug Squad - next meeting 6/9/11 | http://wiki.ubuntu.com/BugSquad | Documentation: http://wiki.ubuntu.com/HelpingWithBugs | Want to report a bug? Read https://help.ubuntu.com/community/ReportingBugs | User support (not related to triage) is in #ubuntu | ||
| veger | I have another question: bug 777053 was wrongly blamed to evolution (according to the reported). What should I do now? :) | 15:23 |
| ubot4` | Launchpad bug 777053 in evolution (Ubuntu) "French spellcheck on Evolution doesn't recognize 1990 reformed spelling (affects: 1) (heat: 127)" [Undecided,New] https://launchpad.net/bugs/777053 | 15:23 |
| roadmr | veger: do you know what's the actual affected package? | 15:23 |
| veger | roadmr: the french language pack? (not 100% sure though) | 15:25 |
| mdeslaur | veger: aspell-fr maybe | 15:25 |
| veger | mdeslaur: I guess, as evolution is using aspell (dictionaries) for spelling checking | 15:26 |
| roadmr | veger: looks like it, I installed aspell-fr, then aspell -a -l fr | 15:26 |
| veger | So the package should be changed from evolution to aspell-fr? | 15:27 |
| roadmr | veger: if I type "connaitre" the dictionary suggests "connaître" which is apparently the old spelling | 15:27 |
| veger | roadmr: aspell-fr somehow got outdated during the upgrade to natty? | 15:28 |
| veger | *downgraded | 15:28 |
| roadmr | veger: I'd change the package, yes - I may be wrong though, keep in mind I'm new to triaging :P | 15:28 |
| roadmr | veger: it might also be worthwhile looking at existing bugs in aspell-fr, it might be a duplicate | 15:29 |
| veger | roadmr: I am also new, so I'll take the blame... ;) | 15:29 |
| veger | roadmr: good idea | 15:29 |
| hggdh | veger, add a task for the translation team | 15:29 |
| hggdh | (meaning leave the evo task also in) | 15:29 |
| veger | hggdh: so I must not update the package to aspell-fr, but create a duplicate report for the aspell-fr package? | 15:30 |
| hggdh | veger, not a duplicate report, still the same report, but with one more task | 15:31 |
| hggdh | veger, see https://wiki.ubuntu.com/Translations/KnowledgeBase/ReportingBugs | 15:31 |
| veger | hggdh: oh... I have seen that before yes | 15:31 |
| veger | hggdh: is the aspell-fr package part of the aspell project? I cannot find an aspell-fr project when adding an additional project | 15:34 |
| veger | Oh sorry, I misread. I need to add ubuntu-translations as the additional project | 15:35 |
| hggdh | yes | 15:37 |
| veger | done | 15:37 |
| veger | hggdh: As I just passed on the problem to ubuntu-translations, should the status for evolution get changed into 'Triaged'? | 15:39 |
| hggdh | veger, you can do it yourself | 15:51 |
| hggdh | veger, er. Correction, someone from bugcontrol can do it | 15:51 |
| veger | hggdh: yes I know I cannot change to Triaged :) But the idea was correct? | 15:52 |
| hggdh | veger, yes, it was. I jsut marked it triaged/low | 15:53 |
| veger | hggdh: thanks again :) | 15:53 |
| hggdh | veger, no, *we* thank you :-) | 15:53 |
| veger | well you (and the others here) have to be patient again and again with my questions, I really appriciate it | 15:54 |
| veger | so, lets thank eachother... ;-) | 15:54 |
| hggdh | :-) | 16:08 |
| stlsaint | heyo folks | 16:13 |
| hggdh | cheers stlsaint | 16:15 |
| stlsaint | hggdh: back again for the 5th time in seek of mentor so i can move onto membership :D | 16:16 |
| stlsaint | i had mentor before but there was confusion with the bugs i was triaging | 16:16 |
| stlsaint | ol buddy drew | 16:16 |
| hggdh | stlsaint, you can always ask here, any of us will help | 16:17 |
| stlsaint | hggdh: aye i usually triage bugs of teams i am apart of but i was told before that that really doesnt count and recently i was told that all bugs count as long as they are in lp | 16:18 |
| hggdh | all bugs count, as long as they are Ubuntu bugs in LP | 16:19 |
| hggdh | so, for example, triaging on bugzilla.gnome.org will count for triager access on b.g.o, but not LP | 16:20 |
| hggdh | and triaging bug for other projects (not Ubuntu) on LP does not really count for Ubuntu bugcontrol | 16:20 |
| stlsaint | hggdh: what about ubuntu variants? (K)ubuntu, etc | 16:21 |
| hggdh | they count (as long as they are official Ubuntu variants) | 16:22 |
| stlsaint | hggdh: good to know | 16:25 |
| stlsaint | hggdh: last question, is a mentor really required to gain membership? | 16:25 |
| hggdh | stlsaint, but the variants may have their own bugs channel | 16:25 |
| hggdh | stlsaint, no, it is not. It is your work on triaging bugs that count | 16:26 |
| stlsaint | cool thanks | 16:27 |
| charlie-tca | stlsaint: to clarify, if the package in the yellow line has (ubuntu) after it, the bug counts for bug control | 16:34 |
| stlsaint | charlie-tca: ohai | 16:37 |
| stlsaint | charlie-tca: ok, i will keep that in mind | 16:37 |
| charlie-tca | It might help. It took me a while to figure out that "evolution" is upstream, but "evolution (ubuntu) is an ubuntu bug | 16:38 |
| stlsaint | hrm, dont think i knew that | 16:41 |
| CarlFK | bug 790050 needs some love. I am sure once the right person looks at it it will be fixed/closed in about 30 seconds. | 16:46 |
| ubot4` | Launchpad bug 790050 in base-files (Ubuntu) "/etc/profile runs /etc/profile.d/*.sh twice (affects: 1) (heat: 8)" [Medium,Triaged] https://launchpad.net/bugs/790050 | 16:46 |
| charlie-tca | stlsaint: That comes in a lot with other projects using launchpad | 16:46 |
| CarlFK | what is the process after Triaged? | 16:47 |
| arand | I can swear I saw a flowchart for bugcontrol somewhere... | 16:47 |
| stlsaint | arand: that would be niffty | 16:48 |
| charlie-tca | CarlFK: developer works the bug when they can | 16:48 |
| arand | https://wiki.ubuntu.com/Bugs/WorkFlow is a bit incomplete... | 16:48 |
| CarlFK | charlie-tca: given it hasn't been assigned, I fear no developer is going to work on it | 16:49 |
| pedro_ | probably this? https://wiki.ubuntu.com/Bugs/HowToTriage/Charts | 16:49 |
| pedro_ | arand, ^ | 16:49 |
| charlie-tca | CarlFK: I did tag that bug bitesize, since they have people specifically watching for that | 16:49 |
| charlie-tca | It doesn't get assigned, sometimes ever, during the life a bug. It will get looked at, though. | 16:50 |
| hggdh | CarlFK, there is no assignemnt until a maintainer starts working on it -- then this maintainer assign the bug to (her|him)self | 16:50 |
| pedro_ | omg why is the ubuntu wiki so slow... | 16:50 |
| pedro_ | i blame hggdh | 16:50 |
| hggdh | pedro_, that goes without saying ;-) | 16:50 |
| charlie-tca | pedro_: I will blame hggdh too then. | 16:50 |
| * hggdh is used to being blamed, being a consultant for long | 16:51 | |
| pedro_ | charlie-tca, i do it for everything bad that happens :-) | 16:51 |
| arand | pedro_: Yeah, noticed some timeout as well.. that's the one! | 16:51 |
| charlie-tca | I didn't know I could ;-) | 16:51 |
| pedro_ | maybe we can update it | 16:51 |
| pedro_ | or put it somewhere is more visible :P | 16:51 |
| charlie-tca | I thought they did update the wiki, to lower the timeouts and speed it up | 16:51 |
| pedro_ | it took me some time to find it | 16:51 |
| hggdh | pedro_, BTW, I think I know why we get the errors on the KernelSRUResults -- the loadpages in there use grep, and I think we are exceeding the timeout | 16:52 |
| pedro_ | hggdh, ah that could be it, yes, i'm getting similar errors with the meetings page since it's use regexp | 16:52 |
| hggdh | pedro_, I think I will try splitting the page on results per version, and link the version pages in the main | 16:53 |
| CarlFK | charlie-tca: thanks for tagging it. | 16:55 |
| charlie-tca | Got to do what we can to get the developers/maintainers to look | 16:56 |
| === deryck is now known as deryck[lunch] | ||
| ali1234 | what's the signal that you send to a program when it freezes, in order to make apport do a trace? | 17:13 |
| hggdh | ali1234, on a graphical environment you can run 'apport-bugs -w' | 17:18 |
| hggdh | er, apport-bug -w | 17:18 |
| hggdh | and then select the window to be reported on | 17:19 |
| ali1234 | ok, thanks, will do that next time it happens | 17:19 |
| hggdh | pedro_, well, here you go: https://wiki.ubuntu.com/QATeam/KernelSRUResults | 17:20 |
| hggdh | YMMV | 17:20 |
| CarlFK | hggdh: -w is fantastic. now I don't need to figure out what package the 'power setting dialog' belongs to | 17:39 |
| hggdh | CarlFK, it is -- and, most importantly, it was a patch straight from the community-at-large :-) | 17:40 |
| * CarlFK hugs community | 17:40 | |
| Pici | Thats pretty neat. | 17:40 |
| CarlFK | hmm, I think it is not doing what is really needed... it picked "gnome-control-center" that sound OK for power settings? | 17:42 |
| hggdh | yes, it does | 17:42 |
| CarlFK | yay. thanks | 17:42 |
| veger | The reporter of bug 775492 is not able to reproduce it anymore. Should the status set to Invalid now? | 17:43 |
| ubot4` | Launchpad bug 775492 in evolution (Ubuntu) "No line break at quoted message when replying to an email (affects: 2) (heat: 14)" [Undecided,Incomplete] https://launchpad.net/bugs/775492 | 17:43 |
| abhinav- | hggdh: it was my patch :) | 17:46 |
| === ttcudif is now known as micromix | ||
| hggdh | abhinav-, indeed, sorry for not naming you as the author | 18:08 |
| abhinav- | hggdh: no need for sorry. people are appreciating the feature is worth it :) | 18:09 |
| hggdh | veger, close INVALID, and state the OP can reopen at anytime if it reoccurs | 18:10 |
| hggdh | abhinav-, :-) | 18:10 |
| abhinav- | next thing I am looking to add to apport is a screenshot feature: https://bugs.launchpad.net/apport/+bug/772336 :) | 18:10 |
| ubot4` | Launchpad bug 772336 in apport (Ubuntu) (and 1 other project) "Add feature to take screenshots of the buggy window (affects: 1) (heat: 98)" [Wishlist,Triaged] | 18:10 |
| === deryck[lunch] is now known as deryck | ||
| hggdh | abhinav-, go for it! Yes! | 18:16 |
| abhinav- | hggdh: :) yes. Already had a working implementation but with the changes brought in by the Gtk3 API, it seems difficult to do this directly in Python. I will be looking for some work around | 18:19 |
| veger | hggdh: ok | 18:59 |
| === yofel_ is now known as yofel | ||
| ali1234 | hggdh: i did apport-bug -w but i didn't get a backtrace from the frozen program? | 21:11 |
| hggdh | ali1234, it should collect all necessary data, and propose to open a new bug -- the data should include a coredump | 21:14 |
| ali1234 | it did all that. the data does not include a coredump though | 21:14 |
| hggdh | andol, now, the back-office retracer should eventually kick in and do the retrace | 21:14 |
| hggdh | s/andol/and now/ # go figure this error... | 21:14 |
| ali1234 | bug 792549 | 21:14 |
| ubot4` | Launchpad bug 792549 in audacity (Ubuntu) "Audacity freezes when clicking on the audio timeline during playback (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/792549 | 21:15 |
| hggdh | ali1234, yeah, no coredump... | 21:15 |
| ali1234 | i couldn't post a coredump even if i have one, i'm working on sensitive audio files | 21:16 |
| ali1234 | anyway i'm still looking at the frozen audacity, if you have any ideas | 21:16 |
| hggdh | ali1234, OK. You can do it the hard way: you will need to have the (various) debug symbols installed, but you can 'gdb -p <audacity Pid>' | 21:16 |
| hggdh | and replace <audacity Pid> by the corresponding pid | 21:17 |
| ali1234 | ptrace: operation not permitted | 21:17 |
| hggdh | ali1234, sorry, you will need to sudo | 21:17 |
| hggdh | (ptrace is now a restricted operation) | 21:18 |
| ali1234 | ugh... it's got about a million threads | 21:18 |
| hggdh | start simple... bt only (not thread apply all bt) | 21:18 |
| ali1234 | it's somewhere inside libportaudio | 21:19 |
| hggdh | but -- given that it is frozen -- contention between the threads comes to mind | 21:19 |
| ali1234 | but i lack debug symbols | 21:19 |
| ali1234 | yeah... deadlocks :( | 21:20 |
| hggdh | then no deal. You will need *at least* audacity ddeb, plust libportaudio (and a whole slew more) | 21:20 |
| hggdh | one way to get the symbols, if you have good bandwidth: kill -12 audacity; this should kick apport in; go with it, but do no topen a bug. Instead, run 'apport-retrace -o /tmp/trash /var/crash/<your apport crash report> | 21:22 |
| hggdh | er. you also have to 'sudo' it | 21:22 |
| ali1234 | hmm i did that once before and it messed up my whole system :) | 21:22 |
| ali1234 | now i install ddebs manually | 21:23 |
| hggdh | this will install *every* and *all* needed ddebs | 21:23 |
| ali1234 | yes last time it also installed a bunch of other weird stuff | 21:23 |
| hggdh | ali1234, I do not see how it would mess up your system, it will only install ddbes | 21:23 |
| hggdh | ddbes | 21:23 |
| hggdh | dammit | 21:23 |
| ali1234 | hehehe | 21:23 |
| hggdh | ddebs | 21:23 |
| ali1234 | well, ok, i'll do it | 21:23 |
| hggdh | after the retrace is done, you can either rerun audacity and gdb into it, or apport-retrace -g on the crash file | 21:24 |
| ali1234 | kill -12 just ... killed it | 21:25 |
| ali1234 | apport did not kick in | 21:25 |
| ali1234 | apport service is running | 21:25 |
| ali1234 | nothing in /var/crash | 21:26 |
| ali1234 | apparently it's not deadlocked to the point where it can't shutdown cleanly? | 21:26 |
| * micahg thought it was kill -11 (i.e. SIGSEGV) that "called" apport | 21:30 | |
| hggdh | bah | 21:30 |
| hggdh | try kill -11 (I am trying a sigsegv, usually guaranteed to kick apport) | 21:31 |
| hggdh | IDK why I typed -12 | 21:31 |
| ali1234 | ok... next time :) | 21:31 |
| micahg | s/i.e./aka/ | 21:32 |
| mlegris | For bugs from the same make and model, but with different components, whats the best way to state that in a bug? | 21:35 |
| mlegris | Or is just doing an apport-bug with all the attachments good enough? | 21:36 |
| charlie-tca | file a new bug and let the devs sort it out | 21:36 |
| mlegris | okay-dokey | 21:37 |
| mlegris | :) | 21:37 |
| charlie-tca | just reference the other bug number in your comments | 21:37 |
| * hggdh does not know what would happen if micahg was not there monitoring ;-) | 21:47 | |
| ali1234 | ok, kill -11 worked, apport-retrace -o says: ERROR: report file does not contain one of the required fields: CoreDump Package ExecutablePath | 22:18 |
| ali1234 | the file in /var/crash actually does contain a field marked CoreDump | 22:20 |
| ali1234 | it contains ExecutablePath as well, so idk what's up | 22:22 |
| hggdh | ali1234, run /usr/share/apport/apport-gtk on your crash file. apport-gtk must do some initial processing for this crash to be usable | 22:24 |
| ali1234 | hggdh: ok, i don't want to submit it though, so i can cancel? | 22:27 |
| hggdh | you should be able to, yes | 22:27 |
| ali1234 | yes, it's doing something now | 22:28 |
| ali1234 | lots of WARNING: ... not available or incompatible | 22:28 |
| ali1234 | i don't think it actually installed anything | 22:29 |
| ali1234 | wait, do i need to add the ddeb repository? | 22:29 |
| hggdh | ali1234, yes, you do -- otherwise apt will not be able to find them | 22:31 |
| ali1234 | ok, still a few warnings but far less now | 22:32 |
| paulgulley | Hey, I just updated to Natty on my netbook, and the unity interface seems to be broken. When I log into an account I get only a black screen. | 23:00 |
| paulgulley | wait, nevermind. this is probably the wrong place. disregard | 23:03 |
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