[02:42] <preecher> upper right where my time & name are on the top panel (ubuntu 11.04) all the icons are ok but the time display & name are very dim barley visable--any ideas on how to fix this--i have tried all the icon & themes and so far nothing is working
[02:42] <preecher> sorry wrong channel
=== chrisccoulson_ is now known as chr1sccoulson
[10:47] <veger> bug 791007, as evolution crashed should I ask for a backtrace?
[10:47] <ubot4`> Launchpad bug 791007 in evolution (Ubuntu) "Evolution crashed after sending an email with a link (https) (affects: 1) (heat: 8)" [Undecided,Incomplete] https://launchpad.net/bugs/791007
[10:53] <seb128> veger, yes
[10:54] <veger> ok I will do that, thanks
[10:57] <veger> and another question (still new here): bug 781851 got forwarded upstream. Overthere they provided a solution. What to do with the LP report?
[10:57] <ubot4`> Launchpad bug 781851 in evolution (Ubuntu) (and 1 other project) "allow to change keyboard shortcuts (affects: 2) (heat: 12)" [Wishlist,Triaged] https://launchpad.net/bugs/781851
[10:58] <veger> close it and mark it as 'Won't Fix'?
[13:11] <hggdh> veger, let me look at it
[13:16] <hggdh> veger, the bug is still real -- a documentation one now.  I updated 781851 following https://wiki.ubuntu.com/Bugs/Description
[13:57] <veger> hggdh: thanks, is it also required to change the Status of the bug?
[14:01] <veger> Also, I am 'stuck' at bug 778543. Should I create an upsteam report? Request the reporter to update to 11.04 (to have the newest version of evolution)?
[14:01] <ubot4`> Launchpad bug 778543 in evolution (Ubuntu) "Evolution mostly (?!) fails to save sent email to IMAPs sent folder - the mail is saved in local folder instead (affects: 1) (heat: 8)" [Undecided,Incomplete] https://launchpad.net/bugs/778543
[14:07] <hggdh> veger, no, the status is still triaged (until documentation is updated)
[14:07] <veger> hggdh: I updated the gome FAQ. Or is there other documentation as well?
[14:07] <veger> *gnome
[14:08] <hggdh> veger, kudos for you! Thank you for doing this (also, please add a comment on the gnome bug about doing that)
[14:08] <veger> ok, I'll leave a comment about the updated FAQ
[14:09] <hggdh> veger, there is/was a Evo manual, but I do not know what is the current status. I _think_ it was last updated on 2.26
[14:11] <veger> the gnome/evo people set the status of the gnome rpeort to 'resolved notabug'. So I do not think they are planning to update this documentation...
[14:12] <veger> How about my other question, on how to proceed with bug 778543, care to give a pointer?
[14:12] <ubot4`> Launchpad bug 778543 in evolution (Ubuntu) "Evolution mostly (?!) fails to save sent email to IMAPs sent folder - the mail is saved in local folder instead (affects: 1) (heat: 8)" [Undecided,Incomplete] https://launchpad.net/bugs/778543
[14:14] <roadmr> veger: looking at his actual error message would be good
[14:14] <roadmr> veger: I don't know if Evolution keeps a log file, that might be useful too (once scrubbed of sensitive information)
[14:16] <veger> I do not see an evolution log file on my system. But asking the reporter about a more detailed error description is the way to go?
[14:17] <roadmr> veger: I'd say so, from his description I'd even be inclined to think he has a buggy IMAP server (as opposed to buggy evolution) but looking at the actual error message might give you a clue
[14:17] <veger> ok, thanks for helping out
[14:19] <roadmr> veger: ah,  evolution --debug=~/evo.log to generate a log file
[14:19] <veger> oh, nice! I'll include this in my question for more info
[14:32] <roadmr> veger: I just tested evolution --debug and I'm afraid it doesn't produce very useful logging :-/
[14:33] <veger> roadmr: just the regular terminal output?
[14:33] <roadmr> veger: yep, there's apparently no output of server error messages (although admittedly my IMAP server is *not* erroring on me)
[14:34] <veger> Hopefully the IMAP errors are also reported in the log, so the reporter is able to provide some useful info. Otherwise, it might be hard to find the problem I suppose
[14:36] <hggdh> veger, roadmr: check http://projects.gnome.org/evolution/bugs.shtml
[14:37] <roadmr> hggdh: thanks :)
[14:37] <hggdh> I *think* it still applies -- you have to export some env variables to really get debug out
[14:38] <veger> Adding CAMEL_DEBUG=all seems sensible to get info about the IMAP problem I suppose?
[14:38] <hggdh> veger, roadmr: also you may want to be aware of http://mail.gnome.org/archives/gnome-bugsquad/2011-May/msg00000.html
[14:39] <hggdh> veger, yes
[14:39] <veger> hggdh: ah... so the reporter needs to update, before the problem can be accepted
[14:40] <hggdh> veger, no... it actually means that we keep bugs for these versions, we cannot open them upstream anymore
[14:41] <veger> hggdh: so we need to provide a patch to solve the problem instead of the gnome/evo develoeprs?
[14:41] <veger> Unless the problem is still present in 2.32.2... ;)
[14:43] <hggdh> aye
[14:47] <hggdh> veger, (and also roadmr, of course ;-) BTW, thank you for helping on evo... I have been sort of slack on it; also, if you are going to keep on upstreaming to b.g.o, we can follow you and --when you are ready -- give you more access to b.g.o
[14:48] <roadmr> hggdh: I'm just helping veger a bit, he's doing all the heavy lifting here
[14:49] <hggdh> roadmr, heh. I know, but the offer still stands (if you still do not have the rights)
[14:49] <roadmr> hggdh: thanks :)
[14:50] <veger> hggdh: I'll try to continue working on some evo bugs frequently. I was/am still looking how to help out and since I use evolution it seems a nice project to help on :) BTW what is b.g.o ? :)
[14:50] <veger> (and also try to get a 5-a-day streak :P )
[14:51] <hggdh> veger, b.g.o is shorthand for bugzilla.gnome.org
[14:51] <veger> ah ok :)
[14:52] <veger> If required, I'll also keep sending reports upstream. Although it is kinda hard to decide when to send one upstream...
[14:55] <hggdh> veger, you will learn the ropes -- just keep on doing what you are doing now, asking when in doubt
[14:56] <hggdh> every one of us started not knowing what do do ;-)
[14:56] <veger> :)
=== bdmurray changed the topic of #ubuntu-bugs to: Ubuntu Bug Squad - next meeting 6/9/11 | http://wiki.ubuntu.com/BugSquad | Documentation: http://wiki.ubuntu.com/HelpingWithBugs | Want to report a bug? Read https://help.ubuntu.com/community/ReportingBugs | User support (not related to triage) is in #ubuntu
[15:23] <veger> I have another question: bug 777053 was wrongly blamed to evolution (according to the reported). What should I do now? :)
[15:23] <ubot4`> Launchpad bug 777053 in evolution (Ubuntu) "French spellcheck on Evolution doesn't recognize 1990 reformed spelling (affects: 1) (heat: 127)" [Undecided,New] https://launchpad.net/bugs/777053
[15:23] <roadmr> veger: do you know what's the actual affected package?
[15:25] <veger> roadmr: the french language pack? (not 100% sure though)
[15:25] <mdeslaur> veger: aspell-fr maybe
[15:26] <veger> mdeslaur: I guess, as evolution is using aspell (dictionaries) for spelling checking
[15:26] <roadmr> veger: looks like it, I installed aspell-fr, then aspell -a -l fr
[15:27] <veger> So the package should be changed from evolution to aspell-fr?
[15:27] <roadmr> veger: if I type "connaitre" the dictionary suggests "connaître" which is apparently the old spelling
[15:28] <veger> roadmr: aspell-fr somehow got outdated during the upgrade to natty?
[15:28] <veger> *downgraded
[15:28] <roadmr> veger: I'd change the package, yes - I may be wrong though, keep in mind I'm new to triaging  :P
[15:29] <roadmr> veger: it might also be worthwhile looking at existing bugs in aspell-fr, it might be a duplicate
[15:29] <veger> roadmr: I am also new, so I'll take the blame... ;)
[15:29] <veger> roadmr: good idea
[15:29] <hggdh> veger, add a task for the translation team
[15:29] <hggdh> (meaning leave the evo task also in)
[15:30] <veger> hggdh: so I must not update the package to aspell-fr, but create a duplicate report for the aspell-fr package?
[15:31] <hggdh> veger, not a duplicate report, still the same report, but with one more task
[15:31] <hggdh> veger, see https://wiki.ubuntu.com/Translations/KnowledgeBase/ReportingBugs
[15:31] <veger> hggdh: oh... I have seen that before yes
[15:34] <veger> hggdh: is the aspell-fr package part of the aspell project? I cannot find an aspell-fr project when adding an additional project
[15:35] <veger> Oh sorry, I misread. I need to add ubuntu-translations as the additional project
[15:37] <hggdh> yes
[15:37] <veger> done
[15:39] <veger> hggdh: As I just passed on the problem to ubuntu-translations, should the status for evolution get changed into 'Triaged'?
[15:51] <hggdh> veger, you can do it yourself
[15:51] <hggdh> veger, er. Correction, someone from bugcontrol can do it
[15:52] <veger> hggdh: yes I know I cannot change to Triaged :) But the idea was correct?
[15:53] <hggdh> veger, yes, it was. I jsut marked it triaged/low
[15:53] <veger> hggdh: thanks again :)
[15:53] <hggdh> veger, no, *we* thank you :-)
[15:54] <veger> well you (and the others here) have to be patient again and again with my questions, I really appriciate it
[15:54] <veger> so, lets thank eachother... ;-)
[16:08] <hggdh> :-)
[16:13] <stlsaint> heyo folks
[16:15] <hggdh> cheers stlsaint
[16:16] <stlsaint> hggdh: back again for the 5th time in seek of mentor so i can move onto membership :D
[16:16] <stlsaint> i had mentor before but there was confusion with the bugs i was triaging
[16:16] <stlsaint> ol buddy drew
[16:17] <hggdh> stlsaint, you can always ask here, any of us will help
[16:18] <stlsaint> hggdh: aye i usually triage bugs of teams i am apart of but i was told before that that really doesnt count and recently i was told that all bugs count as long as they are in lp
[16:19] <hggdh> all bugs count, as long as they are Ubuntu bugs in LP
[16:20] <hggdh> so, for example, triaging on bugzilla.gnome.org will count for triager access on b.g.o, but not LP
[16:20] <hggdh> and triaging bug for other projects (not Ubuntu) on LP does not really count for Ubuntu bugcontrol
[16:21] <stlsaint> hggdh: what about ubuntu variants? (K)ubuntu, etc
[16:22] <hggdh> they count (as long as they are official Ubuntu variants)
[16:25] <stlsaint> hggdh: good to know
[16:25] <stlsaint> hggdh: last question, is a mentor really required to gain membership?
[16:25] <hggdh> stlsaint, but the variants may have their own bugs channel
[16:26] <hggdh> stlsaint, no, it is not. It is your work on triaging bugs that count
[16:27] <stlsaint> cool thanks
[16:34] <charlie-tca> stlsaint: to clarify, if the package in the yellow line has (ubuntu) after it, the bug counts for bug control
[16:37] <stlsaint> charlie-tca: ohai
[16:37] <stlsaint> charlie-tca: ok, i will keep that in mind
[16:38] <charlie-tca> It might help. It took me a while to figure out that "evolution" is upstream, but "evolution (ubuntu) is an ubuntu bug
[16:41] <stlsaint> hrm, dont think i knew that
[16:46] <CarlFK> bug 790050 needs some love.  I am sure once the right person looks at it it will be fixed/closed in about 30 seconds.
[16:46] <ubot4`> Launchpad bug 790050 in base-files (Ubuntu) "/etc/profile runs /etc/profile.d/*.sh twice (affects: 1) (heat: 8)" [Medium,Triaged] https://launchpad.net/bugs/790050
[16:46] <charlie-tca> stlsaint: That comes in a lot with other projects using launchpad
[16:47] <CarlFK> what is the process after Triaged?
[16:47] <arand> I can swear I saw a flowchart for bugcontrol somewhere...
[16:48] <stlsaint> arand: that would be niffty
[16:48] <charlie-tca> CarlFK: developer works the bug when they can
[16:48] <arand> https://wiki.ubuntu.com/Bugs/WorkFlow is a bit incomplete...
[16:49] <CarlFK> charlie-tca: given it hasn't been assigned, I fear no developer is going to work on it
[16:49] <pedro_> probably this? https://wiki.ubuntu.com/Bugs/HowToTriage/Charts
[16:49] <pedro_> arand, ^
[16:49] <charlie-tca> CarlFK: I did tag that bug bitesize, since they have people specifically watching for that
[16:50] <charlie-tca> It doesn't get assigned, sometimes ever, during the life a bug. It will get looked at, though.
[16:50] <hggdh> CarlFK, there is no assignemnt until a maintainer starts working on it -- then this maintainer assign the bug to (her|him)self
[16:50] <pedro_> omg why is the ubuntu wiki so slow...
[16:50] <pedro_> i blame hggdh
[16:50] <hggdh> pedro_, that goes without saying ;-)
[16:50] <charlie-tca> pedro_: I will blame hggdh too then.
[16:51]  * hggdh is used to being blamed, being a consultant for long
[16:51] <pedro_> charlie-tca, i do it for everything bad that happens :-)
[16:51] <arand> pedro_: Yeah, noticed some timeout as well.. that's the one!
[16:51] <charlie-tca> I didn't know I could ;-)
[16:51] <pedro_> maybe we can update it
[16:51] <pedro_> or put it somewhere is more visible :P
[16:51] <charlie-tca> I thought they did update the wiki, to lower the timeouts and speed it up
[16:51] <pedro_> it took me some time to find it
[16:52] <hggdh> pedro_, BTW, I think I know why we get the errors on the KernelSRUResults -- the loadpages in there use grep, and I think we are exceeding the timeout
[16:52] <pedro_> hggdh, ah that could be it, yes, i'm getting similar errors with the meetings page since it's use regexp
[16:53] <hggdh> pedro_, I think I will try splitting the page on results per version, and link the version pages in the main
[16:55] <CarlFK> charlie-tca: thanks for tagging it.
[16:56] <charlie-tca> Got to do what we can to get the developers/maintainers to look
=== deryck is now known as deryck[lunch]
[17:13] <ali1234> what's the signal that you send to a program when it freezes, in order to make apport do a trace?
[17:18] <hggdh> ali1234, on a graphical environment you can run 'apport-bugs -w'
[17:18] <hggdh> er, apport-bug -w
[17:19] <hggdh> and then select the window to be reported on
[17:19] <ali1234> ok, thanks, will do that next time it happens
[17:20] <hggdh> pedro_, well, here you go: https://wiki.ubuntu.com/QATeam/KernelSRUResults
[17:20] <hggdh> YMMV
[17:39] <CarlFK> hggdh: -w is fantastic.  now I don't need to figure out what package the 'power setting dialog' belongs to
[17:40] <hggdh> CarlFK, it is -- and, most importantly, it was a patch straight from the community-at-large :-)
[17:40]  * CarlFK hugs community 
[17:40] <Pici> Thats pretty neat.
[17:42] <CarlFK> hmm, I think it is not doing what is really needed... it picked "gnome-control-center"   that sound OK for power settings?
[17:42] <hggdh> yes, it does
[17:42] <CarlFK> yay.  thanks
[17:43] <veger> The reporter of bug 775492 is not able to reproduce it anymore. Should the status set to Invalid now?
[17:43] <ubot4`> Launchpad bug 775492 in evolution (Ubuntu) "No line break at quoted message when replying to an email (affects: 2) (heat: 14)" [Undecided,Incomplete] https://launchpad.net/bugs/775492
[17:46] <abhinav-> hggdh: it was my patch :)
=== ttcudif is now known as micromix
[18:08] <hggdh> abhinav-, indeed, sorry for not naming you as the author
[18:09] <abhinav-> hggdh: no need for sorry. people are appreciating the feature is worth it :)
[18:10] <hggdh> veger, close INVALID, and state the OP can reopen at anytime if it reoccurs
[18:10] <hggdh> abhinav-, :-)
[18:10] <abhinav-> next thing I am looking to add to apport is a screenshot feature: https://bugs.launchpad.net/apport/+bug/772336 :)
[18:10] <ubot4`> Launchpad bug 772336 in apport (Ubuntu) (and 1 other project) "Add feature to take screenshots of the buggy window (affects: 1) (heat: 98)" [Wishlist,Triaged]
=== deryck[lunch] is now known as deryck
[18:16] <hggdh> abhinav-, go for it! Yes!
[18:19] <abhinav-> hggdh: :) yes. Already had a working implementation but with the changes brought in by the Gtk3 API, it seems difficult to do this directly in Python. I will be looking for some work around
[18:59] <veger> hggdh: ok
=== yofel_ is now known as yofel
[21:11] <ali1234> hggdh: i did apport-bug -w but i didn't get a backtrace from the frozen program?
[21:14] <hggdh> ali1234, it should collect all necessary data, and propose to open a new bug -- the data should include a coredump
[21:14] <ali1234> it did all that. the data does not include a coredump though
[21:14] <hggdh> andol, now, the back-office retracer should eventually kick in and do the retrace
[21:14] <hggdh> s/andol/and now/ # go figure this error...
[21:14] <ali1234> bug 792549
[21:15] <ubot4`> Launchpad bug 792549 in audacity (Ubuntu) "Audacity freezes when clicking on the audio timeline during playback (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/792549
[21:15] <hggdh> ali1234, yeah, no coredump...
[21:16] <ali1234> i couldn't post a coredump even if i have one, i'm working on sensitive audio files
[21:16] <ali1234> anyway i'm still looking at the frozen audacity, if you have any ideas
[21:16] <hggdh> ali1234, OK. You can do it the hard way: you will need to have the (various) debug symbols installed, but you can 'gdb -p <audacity Pid>'
[21:17] <hggdh> and replace <audacity Pid> by the corresponding pid
[21:17] <ali1234> ptrace: operation not permitted
[21:17] <hggdh> ali1234, sorry, you will need to sudo
[21:18] <hggdh> (ptrace is now a restricted operation)
[21:18] <ali1234> ugh... it's got about a million threads
[21:18] <hggdh> start simple... bt only (not thread apply all bt)
[21:19] <ali1234> it's somewhere inside libportaudio
[21:19] <hggdh> but -- given that it is frozen -- contention between the threads comes to mind
[21:19] <ali1234> but i lack debug symbols
[21:20] <ali1234> yeah... deadlocks :(
[21:20] <hggdh> then no deal. You will need *at least* audacity ddeb, plust libportaudio (and a whole slew more)
[21:22] <hggdh> one way to get the symbols, if you have good bandwidth: kill -12 audacity; this should kick apport in; go with it, but do no topen a bug. Instead, run 'apport-retrace -o /tmp/trash /var/crash/<your apport crash report>
[21:22] <hggdh> er. you also have to 'sudo' it
[21:22] <ali1234> hmm i did that once before and it messed up my whole system :)
[21:23] <ali1234> now i install ddebs manually
[21:23] <hggdh> this will install *every* and *all* needed ddebs
[21:23] <ali1234> yes last time it also installed a bunch of other weird stuff
[21:23] <hggdh> ali1234, I do not see how it would mess up your system, it will only install ddbes
[21:23] <hggdh> ddbes
[21:23] <hggdh> dammit
[21:23] <ali1234> hehehe
[21:23] <hggdh> ddebs
[21:23] <ali1234> well, ok, i'll do it
[21:24] <hggdh> after the retrace is done, you can either rerun audacity and gdb into it, or apport-retrace -g on the crash file
[21:25] <ali1234> kill -12 just ... killed it
[21:25] <ali1234> apport did not kick in
[21:25] <ali1234> apport service is running
[21:26] <ali1234> nothing in /var/crash
[21:26] <ali1234> apparently it's not deadlocked to the point where it can't shutdown cleanly?
[21:30]  * micahg thought it was kill -11 (i.e. SIGSEGV) that "called" apport
[21:30] <hggdh> bah
[21:31] <hggdh> try kill -11 (I am trying a sigsegv, usually guaranteed to kick apport)
[21:31] <hggdh> IDK why I typed -12
[21:31] <ali1234> ok... next time :)
[21:32] <micahg> s/i.e./aka/
[21:35] <mlegris> For bugs from the same make and model, but with different components, whats the best way to state that in a bug?
[21:36] <mlegris> Or is just doing an apport-bug with all the attachments good enough?
[21:36] <charlie-tca> file a new bug and let the devs sort it out
[21:37] <mlegris> okay-dokey
[21:37] <mlegris> :)
[21:37] <charlie-tca> just reference the other bug number in your comments
[21:47]  * hggdh does not know what would happen if micahg was not there monitoring ;-)
[22:18] <ali1234> ok, kill -11 worked, apport-retrace -o says: ERROR: report file does not contain one of the required fields: CoreDump Package ExecutablePath
[22:20] <ali1234> the file in /var/crash actually does contain a field marked CoreDump
[22:22] <ali1234> it contains ExecutablePath as well, so idk what's up
[22:24] <hggdh> ali1234, run /usr/share/apport/apport-gtk on your crash file. apport-gtk must do some initial processing for this crash to be usable
[22:27] <ali1234> hggdh: ok, i don't want to submit it though, so i can cancel?
[22:27] <hggdh> you should be able to, yes
[22:28] <ali1234> yes, it's doing something now
[22:28] <ali1234> lots of WARNING: ... not available or incompatible
[22:29] <ali1234> i don't think it actually installed anything
[22:29] <ali1234> wait, do i need to add the ddeb repository?
[22:31] <hggdh> ali1234, yes, you do -- otherwise apt will not be able to find them
[22:32] <ali1234> ok, still a few warnings but far less now
[23:00] <paulgulley> Hey, I just updated to Natty on my netbook, and the unity interface seems to be broken. When I log into an account I get only a black screen.
[23:03] <paulgulley> wait, nevermind. this is probably the wrong place. disregard