| === luciano_ is now known as virusuy | ||
| Laibsch | Hello, I'd like to ask how to proceed with bug 521607 | 07:04 |
|---|---|---|
| ubot4` | Launchpad bug 521607 in openoffice.org (Ubuntu) "Openoffice Writer crashes after inactivity (affects: 8) (heat: 44)" [Undecided,Invalid] https://launchpad.net/bugs/521607 | 07:04 |
| Laibsch | It affects quite a number of people (including me) and is a high importance bug | 07:05 |
| Laibsch | yet, it gets closed repeatedly because apport does not produce a crasher file | 07:05 |
| Laibsch | Is Ubuntu choosing to ignore that crasher bug just because of that? | 07:06 |
| Laibsch | I'm happy to follow any procedure given to me to try and produce more information | 07:06 |
| Laibsch | In fact, I guess I'll start ooffice in gdb now to see if I can get a stacktrace that way | 07:06 |
| penalvch | Laibsch, we just talked about this. We need a crash report via apport. | 07:07 |
| penalvch | :) | 07:07 |
| Laibsch | yes, and we came to no conclusion | 07:08 |
| penalvch | That's not true. I politely advised you to provide a new bug via apport | 07:08 |
| Laibsch | the problem is still there. tell me what you want me to do and I will do it. Closing tickets is not bug triage, my friend. Edging things closer to fixing problems (!) is. | 07:08 |
| Laibsch | penalvch: and I told you a number of times that apport is not producing the files you are requesting. So, what's the point of another ticket? You'll close it just the same, with the same reasoning. | 07:09 |
| Laibsch | penalvch: now, you tell me what you intend to do with the problem! | 07:10 |
| penalvch | Laibsch, well let's work together to get apport working and take it from there. | 07:11 |
| Laibsch | Sure. | 07:12 |
| Laibsch | I've already followed all the steps you gave so far | 07:12 |
| Laibsch | before coming here. before reopening the ticket | 07:13 |
| Laibsch | so, I'd say the ball has always been in your field. And that was my point, your reaction to it being there was to close the ticket which I find unacceptable for proper triage | 07:13 |
| penalvch | Laibsch, well I did not just close the ticket unjustly. It was a crasher bug with no crash file. I followed the proper Triage guidelines -> https://wiki.ubuntu.com/Bugs/Responses#Missing%20a%20crash%20report%20or%20having%20a%20.crash%20attachment | 07:16 |
| penalvch | Laibsch, but let's not digress any further and continue to work on your apport | 07:16 |
| penalvch | :) | 07:16 |
| penalvch | Laibsch: does your /etc/default/apport have enabled=1 ? | 07:17 |
| Laibsch | not today | 07:18 |
| Laibsch | it did in the past | 07:18 |
| Laibsch | (like two weeks ago) | 07:18 |
| Laibsch | and the problem was still there | 07:18 |
| penalvch | Laibsch: ah everytime your restart you have to re-enable apport | 07:18 |
| Laibsch | I DID!!! | 07:18 |
| Laibsch | OK? | 07:18 |
| Laibsch | look at the file, look at the command you gave | 07:19 |
| penalvch | Laibsch: Ok. Whenever I restart I perform at the Terminal: sudo service apport start force_start=1 | 07:19 |
| Laibsch | penalvch: I already told you I ALREADY did that | 07:19 |
| Laibsch | I told you here, in private chat and in the ticket | 07:19 |
| Laibsch | OK? | 07:19 |
| Laibsch | and I have in the past had enabled=1 | 07:20 |
| Laibsch | in the file you mentioned | 07:20 |
| penalvch | Laibsch: Ok. Do you have libreoffice-dbg installed? | 07:20 |
| Laibsch | I had restarted the computer at that time. I reproduced the crash. Yet there was no crasher file | 07:20 |
| Laibsch | probably not | 07:21 |
| Laibsch | let me check | 07:21 |
| Laibsch | I'm not using libreoffice but openoffice (lucid system as I mentioned in the ticket) | 07:21 |
| Laibsch | I can't see a dbg package for that | 07:21 |
| Laibsch | http://packages.ubuntu.com/search?keywords=openoffice has no string dbg in it, so I guess there is no debug package. Maybe that's the reason for the missing crash file, maybe the proper apport support for it was added in a package past lucid. | 07:25 |
| Laibsch | and that's the reason that blindly following some rules is not bug triage. bug triage is about getting closer to fixing problem, not closing the largest number of tickets | 07:25 |
| Laibsch | according to comments in the ticket, maverick is also affected. No confirmations for natty or oneiric yet | 07:27 |
| penalvch | Laibsch: Should be uno-libs3-dbg and ure-dbg | 07:27 |
| penalvch | Found that via -> https://launchpad.net/ubuntu/lucid/+source/openoffice.org | 07:28 |
| Laibsch | OK, thank you. That's valuable information. Good triage | 07:28 |
| Laibsch | I will install those and do one of two things: if still files, expect me back here ;-), otherwise I will do as you suggested and open a new ticket | 07:29 |
| penalvch | Laibsch: Ok. If you have any further OOo bugs/problems, please let us know. We are here to help! ;) | 07:30 |
| coski | hello | 16:04 |
| coski | i've never used irc so I dont even know if its working... | 16:05 |
| charlie-tca | working | 16:06 |
| coski | hi, thanks | 16:06 |
| coski | I'm here because the webpage said this is where i should look for info about how to file a bug | 16:07 |
| charlie-tca | !bugreport | coski | 16:07 |
| ubot4` | Factoid 'bugreport' not found | 16:07 |
| charlie-tca | !bugs | coski | 16:08 |
| ubot4` | coski: If you find a bug in Ubuntu or any of its derivatives, please file a bug using the command « ubuntu-bug <package> » - See https://help.ubuntu.com/community/ReportingBugs for other ways to report bugs - Bugs in/wishes for the IRC bots (not Ubuntu) can be filed at http://bugs.launchpad.net/ubuntu-bots | 16:08 |
| coski | I've read that, but the thing is i dont know which package is buggy, what happens to me is: | 16:09 |
| coski | suddenly, and randomly, when im using the PC or not, i get a console output (black screen white text) saying: BUG: unable to handle kernel paging request at 0000000200000010 | 16:09 |
| coski | and a lot of more info | 16:09 |
| coski | i googled that phrase and found a few bugs | 16:10 |
| coski | in launchpad | 16:10 |
| charlie-tca | okay, you can file that after it happens by opeing a terminal and typing ubuntu-bug linux | 16:10 |
| coski | but i think they dont relate to my problem | 16:10 |
| coski | ahh, ok! | 16:10 |
| coski | thanks | 16:10 |
| charlie-tca | When it a kernel issue, we prefer you file a separate bug report for each computer with a problem | 16:10 |
| charlie-tca | Every report helps find the real problem and get it fixed | 16:11 |
| coski | OK =) so I'll wait for that to happen again, and then I'll run "ubuntu-bug linux" and just follow the instructions | 16:11 |
| charlie-tca | Thanks | 16:11 |
| coski | no, thank you =) bye! | 16:12 |
| CarlFK | if I want to report a bug in a man page, should I do the normal ubuntu-bug? | 17:51 |
| arand | Find out what package the manpage belongs to and use ubuntu-bug, yeh | 17:54 |
| CarlFK | Bug #792844 | 17:55 |
| ubot4` | Launchpad bug 792844 in lshw (Ubuntu) "man: "Remove sensible information" (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/792844 | 17:55 |
| CarlFK | typo cracks me up. I kinda want to leave it for amusement :) | 17:56 |
| arand | :D | 17:56 |
| penguin42 | oh that's fun | 17:56 |
| arand | . o O (lshw -whimsical) | 17:57 |
| ali1234 | CarlFK: best to send that one upstream | 20:13 |
| ali1234 | CarlFK: i just checked out the source on natty, the bug is fixed | 20:15 |
| CarlFK | aww | 20:15 |
| ali1234 | however it still seems present in the french translation | 20:15 |
| ali1234 | src/po/fr.po:msgstr "\t-sanitize omet les informations sensibles (comme les numéros de série, etc.)\n" | 20:15 |
| ali1234 | but, maybe that's french for sensivite, i don't know, i don't speak french | 20:16 |
| penguin42 | oh intersting | 20:16 |
| ali1234 | according to google translate it is | 20:16 |
| penguin42 | yeh | 20:17 |
| ali1234 | correct | 20:17 |
| penguin42 | that's quite fun | 20:17 |
| === yofel_ is now known as yofel | ||
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