=== luciano_ is now known as virusuy
[07:04] <Laibsch> Hello, I'd like to ask how to proceed with bug 521607
[07:04] <ubot4`> Launchpad bug 521607 in openoffice.org (Ubuntu) "Openoffice Writer crashes after inactivity (affects: 8) (heat: 44)" [Undecided,Invalid] https://launchpad.net/bugs/521607
[07:05] <Laibsch> It affects quite a number of people (including me) and is a high importance bug
[07:05] <Laibsch> yet, it gets closed repeatedly because apport does not produce a crasher file
[07:06] <Laibsch> Is Ubuntu choosing to ignore that crasher bug just because of that?
[07:06] <Laibsch> I'm happy to follow any procedure given to me to try and produce more information
[07:06] <Laibsch> In fact, I guess I'll start ooffice in gdb now to see if I can get a stacktrace that way
[07:07] <penalvch> Laibsch, we just talked about this. We need a crash report via apport.
[07:07] <penalvch> :)
[07:08] <Laibsch> yes, and we came to no conclusion
[07:08] <penalvch> That's not true. I politely advised you to provide a new bug via apport
[07:08] <Laibsch> the problem is still there. tell me what you want me to do and I will do it.  Closing tickets is not bug triage, my friend.  Edging things closer to fixing problems (!) is.
[07:09] <Laibsch> penalvch: and I told you a number of times that apport is not producing the files you are requesting.  So, what's the point of another ticket?  You'll close it just the same, with the same reasoning.
[07:10] <Laibsch> penalvch: now, you tell me what you intend to do with the problem!
[07:11] <penalvch> Laibsch, well let's work together to get apport working and take it from there.
[07:12] <Laibsch> Sure.
[07:12] <Laibsch> I've already followed all the steps you gave so far
[07:13] <Laibsch> before coming here.  before reopening the ticket
[07:13] <Laibsch> so, I'd say the ball has always been in your field.  And that was my point, your reaction to it being there was to close the ticket which I find unacceptable for proper triage
[07:16] <penalvch> Laibsch, well I did not just close the ticket unjustly. It was a crasher bug with no crash file. I followed the proper Triage guidelines -> https://wiki.ubuntu.com/Bugs/Responses#Missing%20a%20crash%20report%20or%20having%20a%20.crash%20attachment
[07:16] <penalvch> Laibsch, but let's not digress any further and continue to work on your apport
[07:16] <penalvch> :)
[07:17] <penalvch> Laibsch: does your /etc/default/apport have enabled=1 ?
[07:18] <Laibsch> not today
[07:18] <Laibsch> it did in the past
[07:18] <Laibsch> (like two weeks ago)
[07:18] <Laibsch> and the problem was still there
[07:18] <penalvch> Laibsch: ah everytime your restart you have to re-enable apport
[07:18] <Laibsch> I DID!!!
[07:18] <Laibsch> OK?
[07:19] <Laibsch> look at the file, look at the command you gave
[07:19] <penalvch> Laibsch: Ok. Whenever I restart I perform at the Terminal: sudo service apport start force_start=1
[07:19] <Laibsch> penalvch: I already told you I ALREADY did that
[07:19] <Laibsch> I told you here, in private chat and in the ticket
[07:19] <Laibsch> OK?
[07:20] <Laibsch> and I have in the past had enabled=1
[07:20] <Laibsch> in the file you mentioned
[07:20] <penalvch> Laibsch: Ok. Do you have libreoffice-dbg installed?
[07:20] <Laibsch> I had restarted the computer at that time.  I reproduced the crash.  Yet there was no crasher file
[07:21] <Laibsch> probably not
[07:21] <Laibsch> let me check
[07:21] <Laibsch> I'm not using libreoffice but openoffice (lucid system  as I mentioned in the ticket)
[07:21] <Laibsch> I can't see a dbg package for that
[07:25] <Laibsch> http://packages.ubuntu.com/search?keywords=openoffice has no string dbg in it, so I guess there is no debug package.  Maybe that's the reason for the missing crash file, maybe the proper apport support for it was added in a package past lucid.
[07:25] <Laibsch> and that's the reason that blindly following some rules is not bug triage.  bug triage is about getting closer to fixing problem, not closing the largest number of tickets
[07:27] <Laibsch> according to comments in the ticket, maverick is also affected.  No confirmations for natty or oneiric yet
[07:27] <penalvch> Laibsch: Should be uno-libs3-dbg and ure-dbg
[07:28] <penalvch> Found that via -> https://launchpad.net/ubuntu/lucid/+source/openoffice.org
[07:28] <Laibsch> OK, thank you.  That's valuable information.  Good triage
[07:29] <Laibsch> I will install those and do one of two things: if still files, expect me back here ;-), otherwise I will do as you suggested and open a new ticket
[07:30] <penalvch> Laibsch: Ok. If you have any further OOo bugs/problems, please let us know. We are here to help! ;)
[16:04] <coski> hello
[16:05] <coski> i've never used irc so I dont even know if its working...
[16:06] <charlie-tca> working
[16:06] <coski> hi, thanks
[16:07] <coski> I'm here because the webpage said this is where i should look for info about how to file a bug
[16:07] <charlie-tca> !bugreport | coski
[16:07] <ubot4`> Factoid 'bugreport' not found
[16:08] <charlie-tca> !bugs | coski
[16:08] <ubot4`> coski: If you find a bug in Ubuntu or any of its derivatives, please file a bug using the command « ubuntu-bug <package> » - See https://help.ubuntu.com/community/ReportingBugs for other ways to report bugs - Bugs in/wishes for the IRC bots (not Ubuntu) can be filed at http://bugs.launchpad.net/ubuntu-bots
[16:09] <coski> I've read that, but the thing is i dont know which package is buggy, what happens to me is:
[16:09] <coski> suddenly, and randomly, when im using the PC or not, i get a console output (black screen white text) saying: BUG: unable to handle kernel paging request at 0000000200000010
[16:09] <coski> and a lot of more info
[16:10] <coski> i googled that phrase and found a few bugs
[16:10] <coski> in launchpad
[16:10] <charlie-tca> okay, you can file that after it happens by opeing a terminal and typing      ubuntu-bug linux
[16:10] <coski> but i think they dont relate to my problem
[16:10] <coski> ahh, ok!
[16:10] <coski> thanks
[16:10] <charlie-tca> When it a kernel issue, we prefer you file a separate bug report for each computer with a problem
[16:11] <charlie-tca> Every report helps find the real problem and get it fixed
[16:11] <coski> OK =) so I'll wait for that to happen again, and then I'll run "ubuntu-bug linux" and just follow the instructions
[16:11] <charlie-tca> Thanks
[16:12] <coski> no, thank you =) bye!
[17:51] <CarlFK> if I want to report a bug in a man page, should I do the normal ubuntu-bug?
[17:54] <arand> Find out what package the manpage belongs to and use ubuntu-bug, yeh
[17:55] <CarlFK> Bug #792844
[17:55] <ubot4`> Launchpad bug 792844 in lshw (Ubuntu) "man: "Remove sensible information" (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/792844
[17:56] <CarlFK> typo cracks me up.   I kinda want to leave it for amusement :)
[17:56] <arand> :D
[17:56] <penguin42> oh that's fun
[17:57] <arand> . o O (lshw -whimsical)
[20:13] <ali1234> CarlFK: best to send that one upstream
[20:15] <ali1234> CarlFK: i just checked out the source on natty, the bug is fixed
[20:15] <CarlFK> aww
[20:15] <ali1234> however it still seems present in the french translation
[20:15] <ali1234> src/po/fr.po:msgstr "\t-sanitize       omet les informations sensibles (comme les numéros de série, etc.)\n"
[20:16] <ali1234> but, maybe that's french for sensivite, i don't know, i don't speak french
[20:16] <penguin42> oh intersting
[20:16] <ali1234> according to google translate it is
[20:17] <penguin42> yeh
[20:17] <ali1234> correct
[20:17] <penguin42> that's quite fun
=== yofel_ is now known as yofel