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| penalvch | Hey quick apport question to the chat, assuming apport enabled & appropriate debug symbols installed, will apport kick in if you have an X crash where your booted out to the login screen and then login again? | 05:52 |
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| Laibsch | penalvch: if you have the time maybe you can have a look at bug 793075 | 11:17 |
| ubot4` | Laibsch: Bug 793075 on http://launchpad.net/bugs/793075 is private | 11:17 |
| Laibsch | there's been quite a few tickets with the same symptoms that had the files you were looking for | 11:18 |
| Laibsch | I hope that somebody who understands crash analysis has a chance to have a look at this stuff soon | 11:18 |
| veger | If have this bug report where the reporter is not able to reproduce the problem anymore when I asked for more details. Should I close it as 'invalid'? | 11:25 |
| Laibsch | veger: what number? | 11:33 |
| veger | oh I thought to keep it generic :) It is about bug 778543 | 11:37 |
| ubot4` | Launchpad bug 778543 in evolution (Ubuntu) "Evolution mostly (?!) fails to save sent email to IMAPs sent folder - the mail is saved in local folder instead (affects: 1) (heat: 8)" [Undecided,Incomplete] https://launchpad.net/bugs/778543 | 11:37 |
| Laibsch | haha | 11:38 |
| Laibsch | I've had a similar problem myself | 11:39 |
| veger | How did you solve this? | 11:39 |
| veger | As I am still new, I keep tumbling into new situations... | 11:39 |
| Laibsch | oh, this is evolution | 11:40 |
| Laibsch | I've had a very similar problem in TB | 11:40 |
| Laibsch | let me read the comments | 11:40 |
| Laibsch | good I asked for bug number | 11:41 |
| Laibsch | Generally I'd say if the OP reports back "no longer a problem" then it's OK to close | 11:41 |
| Laibsch | but in this case it's just that there is no way to reliably reproduce the problem | 11:42 |
| veger | true | 11:42 |
| Laibsch | this ticket needs to stay open | 11:42 |
| Laibsch | and probably even be reset from incomplete | 11:42 |
| Laibsch | the OP is giving you the information you requested | 11:42 |
| veger | yes, indeed | 11:42 |
| Laibsch | you will find that quite many problems cannot be reliably reproduced | 11:43 |
| veger | but the given information is not complete enough to pass on to a developer | 11:43 |
| Laibsch | one has to accept that for some tickets there is no progress | 11:43 |
| Laibsch | they should stay open for others to pile on and possibly give the necessary hint of how things can be reproduced | 11:43 |
| veger | so, best to put it back to 'New'? | 11:44 |
| Laibsch | that's what I would do | 11:44 |
| veger | your reasoning seems logical, so I'll go with it (and try to use it the next time) | 11:44 |
| veger | thanks a lot | 11:44 |
| Laibsch | np | 11:44 |
| Laibsch | thank you for helping out | 11:44 |
| Laibsch | and asking questions before acting ;-) | 11:44 |
| Laibsch | not everybody does that | 11:44 |
| veger | well I try to help not make a big mess | 11:45 |
| veger | Laibsch: bug 791007 is kinda similar I suppose. Although this time the OP provided an (useless) backtrace. But the problem also went away magically. Would you use the same reasoning for this bug? | 11:49 |
| ubot4` | Launchpad bug 791007 in evolution (Ubuntu) "Evolution crashed after sending an email with a link (https) (affects: 1) (heat: 8)" [Undecided,Incomplete] https://launchpad.net/bugs/791007 | 11:49 |
| veger | Is it not possible to attach 2 upstream links to one LP bug report? For bug 39363 I would like to do this... | 11:56 |
| ubot4` | Launchpad bug 39363 in evolution (Ubuntu) (and 1 other project) "Arrow keys do not open and close threads (affects: 1) (heat: 2)" [Medium,New] https://launchpad.net/bugs/39363 | 11:56 |
| yofel | veger: not for the same upstream project, if the bug is tracked in a different upstream bug you can switch the link | 12:00 |
| veger | well according to upstream the bug got fixed, but the LP users do not agree :) | 12:00 |
| veger | so best is to change the upstream link to the new report? | 12:01 |
| yofel | let me read the bug again | 12:02 |
| yofel | veger: from what I understand the ubuntu bug is about making left/right work while the currently tracked bug is about adding shift+left/right, so I would say switch the links | 12:06 |
| veger | yes that is true (or they changed the request a bit and implemented it their way) | 12:07 |
| veger | I will change the link. Thank you for your time to help me | 12:07 |
| yofel | not really, the original post of the current upstream bug says: | 12:08 |
| yofel | 1. Shift Left/Right on message threads doesn't collapse/expand. Neither +/- | 12:08 |
| yofel | while the ubuntu report doesn't want shift | 12:08 |
| yofel | np, thanks for helping :) | 12:08 |
| Laibsch | veger: ask the guy from bug 791007 to install dbg packages where available and process related files in /var/crash with ubuntu-bug. | 12:09 |
| ubot4` | Launchpad bug 791007 in evolution (Ubuntu) "Evolution crashed after sending an email with a link (https) (affects: 1) (heat: 8)" [Undecided,Incomplete] https://launchpad.net/bugs/791007 | 12:09 |
| Laibsch | the OP will need to activate apport -> have a look at /etc/default/apport | 12:09 |
| veger | Laibsch: I could do that, but getting a backtrace from a non-crashed application is kinda useless I think | 12:10 |
| Laibsch | I thought it was crashing? | 12:10 |
| veger | not anymore... :) | 12:10 |
| Laibsch | well, again | 12:10 |
| Laibsch | intermittent problem | 12:10 |
| yofel | you can enable apport once with 'sudo service apport start force_start=1' btw. | 12:10 |
| veger | yes :) | 12:10 |
| Laibsch | just because it does not crash this time does not mean the bug report is invalid | 12:11 |
| Laibsch | give it some time | 12:11 |
| veger | so best is to ask to turn on apport and 'hope' that a crash will happen again | 12:11 |
| Laibsch | it's not a race to close tickets | 12:11 |
| Laibsch | veger: exactly | 12:11 |
| yofel | hm, yeah, for such crashes rather enable apport | 12:11 |
| Laibsch | I'd keep the incomplete status on this one, though | 12:11 |
| yofel | right, keep incomplete, it'll expire anyway if he can't reproduce the bug | 12:11 |
| veger | I know it is not a race, but after the OP replied to my question I though it to be polite to respons on that, but did not know how | 12:12 |
| yofel | and if he gets an apport crash file he'll open a new bug | 12:12 |
| Laibsch | when he does, I'd dupe the old ticket to the new one | 12:13 |
| Laibsch | leaving appropriate comments | 12:13 |
| veger | thanks again for the help guys | 12:13 |
| Laibsch | no no, thank you for helping out | 12:14 |
| Laibsch | and asking questions | 12:14 |
| veger | bug 374975 is marked 'Incomplete' I provided the requested information instead of the OP... Should I mark it New again or do we need to wait for the original OP? | 13:16 |
| ubot4` | Launchpad bug 374975 in evolution (Ubuntu) "Evolution incorrectly parses URLs (affects: 1) (heat: 9)" [Low,Incomplete] https://launchpad.net/bugs/374975 | 13:16 |
| penalvch | Laibsch: Tried looking at bug 793075 LP says it doesn't exist... if it's not OOo or LO related it's probably outside my access level. | 14:30 |
| ubot4` | penalvch: Bug 793075 on http://launchpad.net/bugs/793075 is private | 14:30 |
| Laibsch | penalvch: I see. you're not allowed to look at private bugs? | 14:31 |
| penalvch | Laibsch: I'm only asked to see private bugs for LO & OOo b/c that's my triage comfort zone. | 14:31 |
| Laibsch | let's wait for the retracing service and then I guess I can unmark it | 14:31 |
| Laibsch | 793075 is against openoffice.org | 14:32 |
| Laibsch | I just verified it once more | 14:32 |
| Laibsch | not sure where the problem is | 14:33 |
| penalvch | Laibsch: Weird I cannot see it... At any rate, if it's a OOo crasher you can ask sweetshark if he has a few minutes to queue up the apport retracer | 14:33 |
| penalvch | retracing service | 14:34 |
| Laibsch | what do you mean "queue up"? | 14:34 |
| Laibsch | I think apport retracing service will analyze the ticket automatically in a few hours at most | 14:34 |
| Laibsch | is the ability to see private bugs restricted to certain packages these days? | 14:35 |
| Laibsch | I think I can see all tickets, so I don't know | 14:35 |
| penalvch | Laibsch: Well few hours is very optimistic :D I've had apport crasher bugs still in new status unretraced for weeks but they are very low probability occurrences and under very resource demanding environments. | 14:35 |
| Laibsch | Björn seems to asleep ATM | 14:36 |
| penalvch | :D | 14:36 |
| penguin42 | I think sometimes the retracer gets stuck, and when it gets unstuck it tends not to be able to deal with things that got updated | 14:36 |
| penalvch | Laibsch: I think he's in Germany so it's ~5PM their time. May be AFK | 14:36 |
| Laibsch | status said zzZZzz | 14:37 |
| Laibsch | I'll see if I can talk to him in IRC | 14:37 |
| Laibsch | thanks | 14:37 |
| hggdh | some private bugs are really private -- only those originally subscribed can see them | 17:03 |
| hggdh | for example, security bugs can only be seen by the security team | 17:03 |
| braiam | hggdh: yes | 17:05 |
| === Tetsuo55_2 is now known as tetsuo55 | ||
| === yofel_ is now known as yfel | ||
| === yfel is now known as yofel | ||
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