=== luciano_ is now known as virusuy
=== luciano_ is now known as virusuy
[05:52] <penalvch> Hey quick apport question to the chat, assuming apport enabled & appropriate debug symbols installed, will apport kick in if you have an X crash where your booted out to the login screen and then login again?
[11:17] <Laibsch> penalvch: if you have the time maybe you can have a look at bug 793075
[11:17] <ubot4`> Laibsch: Bug 793075 on http://launchpad.net/bugs/793075 is private
[11:18] <Laibsch> there's been quite a few tickets with the same symptoms that had the files you were looking for
[11:18] <Laibsch> I hope that somebody who understands crash analysis has a chance to have a look at this stuff soon
[11:25] <veger> If have this bug report where the reporter is not able to reproduce the problem anymore when I asked for more details. Should I close it as 'invalid'?
[11:33] <Laibsch> veger: what number?
[11:37] <veger> oh I thought to keep it generic :) It is about bug 778543
[11:37] <ubot4`> Launchpad bug 778543 in evolution (Ubuntu) "Evolution mostly (?!) fails to save sent email to IMAPs sent folder - the mail is saved in local folder instead (affects: 1) (heat: 8)" [Undecided,Incomplete] https://launchpad.net/bugs/778543
[11:38] <Laibsch> haha
[11:39] <Laibsch> I've had a similar problem myself
[11:39] <veger> How did you solve this?
[11:39] <veger> As I am still new, I keep tumbling into new situations...
[11:40] <Laibsch> oh, this is evolution
[11:40] <Laibsch> I've had a very similar problem in TB
[11:40] <Laibsch> let me read the comments
[11:41] <Laibsch> good I asked for bug number
[11:41] <Laibsch> Generally I'd say if the OP reports back "no longer a problem" then it's OK to close
[11:42] <Laibsch> but in this case it's just that there is no way to reliably reproduce the problem
[11:42] <veger> true
[11:42] <Laibsch> this ticket needs to stay open
[11:42] <Laibsch> and probably even be reset from incomplete
[11:42] <Laibsch> the OP is giving you the information you requested
[11:42] <veger> yes, indeed
[11:43] <Laibsch> you will find that quite many problems cannot be reliably reproduced
[11:43] <veger> but the given information is not complete enough to pass on to a developer
[11:43] <Laibsch> one has to accept that for some tickets there is no progress
[11:43] <Laibsch> they should stay open for others to pile on and possibly give the necessary hint of how things can be reproduced
[11:44] <veger> so, best to put it back to 'New'?
[11:44] <Laibsch> that's what I would do
[11:44] <veger> your reasoning seems logical, so I'll go with it (and try to use it the next time)
[11:44] <veger> thanks a lot
[11:44] <Laibsch> np
[11:44] <Laibsch> thank you for helping out
[11:44] <Laibsch> and asking questions before acting ;-)
[11:44] <Laibsch> not everybody does that
[11:45] <veger> well I try to help not make a big mess
[11:49] <veger> Laibsch: bug 791007 is kinda similar I suppose. Although this time the OP provided an (useless) backtrace. But the problem also went away magically. Would you use the same reasoning for this bug?
[11:49] <ubot4`> Launchpad bug 791007 in evolution (Ubuntu) "Evolution crashed after sending an email with a link (https) (affects: 1) (heat: 8)" [Undecided,Incomplete] https://launchpad.net/bugs/791007
[11:56] <veger> Is it not possible to attach 2 upstream links to one LP bug report? For bug 39363 I would like to do this...
[11:56] <ubot4`> Launchpad bug 39363 in evolution (Ubuntu) (and 1 other project) "Arrow keys do not open and close threads (affects: 1) (heat: 2)" [Medium,New] https://launchpad.net/bugs/39363
[12:00] <yofel> veger: not for the same upstream project, if the bug is tracked in a different upstream bug you can switch the link
[12:00] <veger> well according to upstream the bug got fixed, but the LP users do not agree :)
[12:01] <veger> so best is to change the upstream link to the new report?
[12:02] <yofel> let me read the bug again
[12:06] <yofel> veger: from what I understand the ubuntu bug is about making left/right work while the currently tracked bug is about adding shift+left/right, so I would say switch the links
[12:07] <veger> yes that is true (or they changed the request a bit and implemented it their way)
[12:07] <veger> I will change the link. Thank you for your time to help me
[12:08] <yofel> not really, the original post of the current upstream bug says:
[12:08] <yofel> 1. Shift Left/Right on message threads doesn't collapse/expand. Neither +/-
[12:08] <yofel> while the ubuntu report doesn't want shift
[12:08] <yofel> np, thanks for helping :)
[12:09] <Laibsch> veger: ask the guy from bug 791007 to install dbg packages where available and process related files in /var/crash with ubuntu-bug.
[12:09] <ubot4`> Launchpad bug 791007 in evolution (Ubuntu) "Evolution crashed after sending an email with a link (https) (affects: 1) (heat: 8)" [Undecided,Incomplete] https://launchpad.net/bugs/791007
[12:09] <Laibsch> the OP will need to activate apport -> have a look at /etc/default/apport
[12:10] <veger> Laibsch: I could do that, but getting a backtrace from a non-crashed application is kinda useless I think
[12:10] <Laibsch> I thought it was crashing?
[12:10] <veger> not anymore... :)
[12:10] <Laibsch> well, again
[12:10] <Laibsch> intermittent problem
[12:10] <yofel> you can enable apport once with 'sudo service apport start force_start=1' btw.
[12:10] <veger> yes :)
[12:11] <Laibsch> just because it does not crash this time does not mean the bug report is invalid
[12:11] <Laibsch> give it some time
[12:11] <veger> so best is to ask to turn on apport and 'hope' that a crash will happen again
[12:11] <Laibsch> it's not a race to close tickets
[12:11] <Laibsch> veger: exactly
[12:11] <yofel> hm, yeah, for such crashes rather enable apport
[12:11] <Laibsch> I'd keep the incomplete status on this one, though
[12:11] <yofel> right, keep incomplete, it'll expire anyway if he can't reproduce the bug
[12:12] <veger> I know it is not a race, but after the OP replied to my question I though it to be polite to respons on that, but did not know how
[12:12] <yofel> and if he gets an apport crash file he'll open a new bug
[12:13] <Laibsch> when he does, I'd dupe the old ticket to the new one
[12:13] <Laibsch> leaving appropriate comments
[12:13] <veger> thanks again for the help guys
[12:14] <Laibsch> no no, thank you for helping out
[12:14] <Laibsch> and asking questions
[13:16] <veger> bug 374975 is marked 'Incomplete' I provided the requested information instead of the OP... Should I mark it New again or do we need to wait for the original OP?
[13:16] <ubot4`> Launchpad bug 374975 in evolution (Ubuntu) "Evolution incorrectly parses URLs (affects: 1) (heat: 9)" [Low,Incomplete] https://launchpad.net/bugs/374975
[14:30] <penalvch> Laibsch: Tried looking at bug 793075 LP says it doesn't exist... if it's not OOo or LO related it's probably outside my access level.
[14:30] <ubot4`> penalvch: Bug 793075 on http://launchpad.net/bugs/793075 is private
[14:31] <Laibsch> penalvch: I see.  you're not allowed to look at private bugs?
[14:31] <penalvch> Laibsch: I'm only asked to see private bugs for LO & OOo b/c that's my triage comfort zone.
[14:31] <Laibsch> let's wait for the retracing service and then I guess I can unmark it
[14:32] <Laibsch> 793075 is against openoffice.org
[14:32] <Laibsch> I just verified it once more
[14:33] <Laibsch> not sure where the problem is
[14:33] <penalvch> Laibsch: Weird I cannot see it... At any rate, if it's a OOo crasher you can ask sweetshark if he has a few minutes to queue up the apport retracer
[14:34] <penalvch> retracing service
[14:34] <Laibsch> what do you mean "queue up"?
[14:34] <Laibsch> I think apport retracing service will analyze the ticket automatically in a few hours at most
[14:35] <Laibsch> is the ability to see private bugs restricted to certain packages these days?
[14:35] <Laibsch> I think I can see all tickets, so I don't know
[14:35] <penalvch> Laibsch: Well few hours is very optimistic :D I've had apport crasher bugs still in new status unretraced for weeks but they are very low probability occurrences and under very resource demanding  environments.
[14:36] <Laibsch> Björn seems to asleep ATM
[14:36] <penalvch> :D
[14:36] <penguin42> I think sometimes the retracer gets stuck, and when it gets unstuck it tends not to be able to deal with things that got updated
[14:36] <penalvch> Laibsch: I think he's in Germany so it's ~5PM their time. May be AFK
[14:37] <Laibsch> status said zzZZzz
[14:37] <Laibsch> I'll see if I can talk to him in IRC
[14:37] <Laibsch> thanks
[17:03] <hggdh> some private bugs are really private -- only those originally subscribed can see them
[17:03] <hggdh> for example, security bugs can only be seen by the security team
[17:05] <braiam> hggdh: yes
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