| rotten777 | hey guys/gals anyone awake? | 01:18 |
|---|---|---|
| duanedesign | rotten777: hello | 02:01 |
| duanedesign | rotten777: what is going on this <local time>? | 02:01 |
| rotten777 | duanedesign: just a q about the speed issues... those still going on? i just bought a hundred bucks of music or so and just antsy | 02:01 |
| duanedesign | hmmm. i was not aware of a speed issue. Their was a few instances last week while maintenance was done | 02:03 |
| duanedesign | rotten777: is the music showing up in your cloud storage https://one.ubuntu.com/files/ under Purchased Music | 02:04 |
| rotten777 | yes | 02:05 |
| duanedesign | ok | 02:06 |
| duanedesign | what do you get when you run this command in a terminal: u1sdtool -s | 02:06 |
| duanedesign | i am also downloading a song to see how it goes... | 02:14 |
| rotten777 | State: QUEUE_MANAGER | 02:14 |
| rotten777 | connection: With User With Network | 02:14 |
| rotten777 | description: processing the commands pool | 02:14 |
| rotten777 | is_connected: True | 02:14 |
| rotten777 | is_error: False | 02:14 |
| rotten777 | is_online: True | 02:14 |
| rotten777 | queues: IDLE | 02:14 |
| duanedesign | have any of the tracks shown up yet? | 02:18 |
| duanedesign | in Banshee | 02:18 |
| duanedesign | can you try the command: ls ~/.ubuntuone/Purchased\ from\ Ubuntu\ One/ | 02:19 |
| rotten777 | no | 02:19 |
| duanedesign | and see if their are folders for the music you purchased | 02:19 |
| rotten777 | they're not in there | 02:19 |
| === m_conley is now known as m_conley_away | ||
| duanedesign | let me see how my songs did | 02:23 |
| duanedesign | rotten777: in Banshee does it just say Queued and have a soinning circle? | 02:25 |
| rotten777 | no it says transferred to blah blah | 02:25 |
| duanedesign | what version of Ubuntu are toy running> | 02:29 |
| rotten777 | 11.04 | 02:29 |
| rotten777 | actually some are queued some say transferred | 02:29 |
| rotten777 | amd64 if it matters | 02:29 |
| duanedesign | can you try this command please. u1sdtool --waiting | wc -l | 02:31 |
| rotten777 | 0 | 02:31 |
| duanedesign | tellsus how many items are waiting to sync | 02:31 |
| duanedesign | ok | 02:32 |
| duanedesign | rotten777: one more file to look at. You can use command: gedit ~/.cache/ubuntuone/log/syncdaemon-exceptions.log | 02:36 |
| duanedesign | see if it is empty or not | 02:36 |
| duanedesign | if it has content you can pastebin it | 02:43 |
| duanedesign | here http://paste.ubuntu.com/ and then post the URL it cives you | 02:44 |
| duanedesign | rotten777: my final suggestion is to use https://one.ubuntu.com/support/contact/ | 02:44 |
| duanedesign | a lot of the developers are off on the weekend, that is the best way to get your issues in front of some more eyes that can heklp you | 02:45 |
| duanedesign | beuno: ping? | 02:56 |
| duanedesign | CardinalFang: hello | 02:59 |
| duanedesign | CardinalFang: i have had a couple users complain about the music store speed. I downloaded a song to test and it does seem to be taking awhile. Is their any maintenance or something you may know of that would be causing this? | 03:02 |
| CardinalFang | duanedesign, nothing I know of offhand, other than occasional database slowness, and I don't know a lot about that. | 03:14 |
| duanedesign | ok thank you | 03:17 |
| duanedesign | just saw you pop in ant thought I might ask :) | 03:17 |
| duanedesign | CardinalFang: just get back from the London sprint? | 03:19 |
| CardinalFang | duanedesign, yes. | 03:19 |
| duanedesign | must be tired:) | 03:19 |
| duanedesign | CardinalFang: you very far from london? | 03:20 |
| CardinalFang | duanedesign, exhaused. I'm not really sure you exist. | 03:20 |
| duanedesign | :D | 03:20 |
| CardinalFang | I'm in US eastern. | 03:20 |
| duanedesign | oh really. I am in US central. Very close to Joshua | 03:21 |
| duanedesign | my bedtime reading is anout Bitcask | 03:22 |
| duanedesign | trying to understand tritcask better, | 03:23 |
| duanedesign | Hope you get somegood sleep | 03:23 |
| === JanC is now known as Guest4037 | ||
| === lifeless_ is now known as lifeless | ||
| === m_conley_away is now known as m_conley | ||
| rotten777 | hey guys i'm having a problem of my music not showing up after being purchased. i have the ubuntu one control panel up and put a check where it says sync locally for the purchased music folder and it doesn't change | 18:33 |
| rotten777 | when i click to check it the screen just greys like it is trying to apply a change but it never does | 18:34 |
| rotten777 | I try to run u1sdtool and subscribe and get an error | 18:37 |
| rotten777 | why is it for some reason trying to synchronize my purchased music to a folder of a user that doesn't even exist anymore? | 18:40 |
| rotten777 | ugh | 18:40 |
| rotten777 | i just had to manually create the user's folder with full ownership of the real current user and manually sync the folder via its ID and now it is downloading | 18:41 |
| rotten777 | what a mess | 18:41 |
| karni | rotten777: the staff is usually not around on Sundays, we're also taking a little rest after meeting in London. you mentioned a user that doesn't even exist anymore - have you changed your username / created a new user? | 18:56 |
| duanedesign | rotten777: i would sebd ab enak ti the addres i oisted this mirning | 18:58 |
| karni | duanedesign: what xD? | 18:58 |
| karni | duanedesign: looks almost as if you accidentally switched to dvorak typing qwerty keyboard ;) | 18:59 |
| duanedesign | jees what is wrin with my keyboard :P | 18:59 |
| duanedesign | rotten777: my final suggestion is to use https://one.ubuntu.com/support/contact/ | 19:00 |
| karni | duanedesign: that's better ;) | 19:00 |
| duanedesign | i did not fingd anthing immediately eotkng | 19:00 |
| duanedesign | rotten777: are some of the songs titles with similaqar titles? | 19:01 |
| karni | duanedesign: I did have the same thing, but I did a very unexpected thing - I _changed_ my linux username, and SD still had metadata for my old username. that's why I asked. | 19:04 |
| karni | in the end, removing all metadata (while SD was disconnected and killed) helped. | 19:04 |
| duanedesign | rotten777: we can try and take a look at your syncdaemin log, Yourg will ikely need to be in Debug mode to gyoo infor. | 19:25 |
| duanedesign | rotten777: the commands would be, in a Ternubak run: sudo killall ubuntuone-syncdaemon | 19:27 |
| duanedesign | then: /usr/lib/ubuntuone-client/ubuntuone-syncdaemon --debug > ~/syncdaemon-debug.log ' | 19:28 |
| duanedesign | then connect Ubuntu Onr with the Terminal command | 19:29 |
| duanedesign | u1sdtool -c | 19:29 |
| duanedesign | then run this command, it was an old bug but you never know: touch /.ubuntuone/Purchased from Ubuntu One/test | 19:33 |
| === Guest4037 is now known as JanC | ||
| === m_conley is now known as m_conley_away | ||
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