[01:18] <rotten777> hey guys/gals anyone awake?
[02:01] <duanedesign> rotten777: hello
[02:01] <duanedesign> rotten777: what is going on this <local time>?
[02:01] <rotten777> duanedesign: just a q about the speed issues... those still going on? i just bought a hundred bucks of music or so and just antsy
[02:03] <duanedesign> hmmm. i was not aware of a speed issue. Their was a few instances last week while maintenance was done
[02:04] <duanedesign> rotten777: is the music showing up in your cloud storage https://one.ubuntu.com/files/ under Purchased Music
[02:05] <rotten777> yes
[02:06] <duanedesign> ok
[02:06] <duanedesign> what do you get when you run this command in a terminal:  u1sdtool -s
[02:14] <duanedesign> i am also downloading a song to see how it goes...
[02:14] <rotten777> State: QUEUE_MANAGER
[02:14] <rotten777>     connection: With User With Network
[02:14] <rotten777>     description: processing the commands pool
[02:14] <rotten777>     is_connected: True
[02:14] <rotten777>     is_error: False
[02:14] <rotten777>     is_online: True
[02:14] <rotten777>     queues: IDLE
[02:18] <duanedesign> have any of the tracks shown up yet?
[02:18] <duanedesign> in Banshee
[02:19] <duanedesign> can you try the command:  ls ~/.ubuntuone/Purchased\ from\ Ubuntu\ One/
[02:19] <rotten777> no
[02:19] <duanedesign> and see if their are folders for the music you purchased
[02:19] <rotten777> they're not in there
[02:23] <duanedesign> let  me see how my songs did
[02:25] <duanedesign> rotten777: in Banshee does it just say Queued and have a soinning circle?
[02:25] <rotten777> no it says transferred to blah blah
[02:29] <duanedesign> what version of Ubuntu are toy running>
[02:29] <rotten777> 11.04
[02:29] <rotten777> actually some are queued some say transferred
[02:29] <rotten777> amd64 if it matters
[02:31] <duanedesign> can you try this command please.  u1sdtool --waiting | wc -l
[02:31] <rotten777> 0
[02:31] <duanedesign> tellsus how many items are waiting to sync
[02:32] <duanedesign> ok
[02:36] <duanedesign> rotten777: one more file to look at. You can use command:   gedit  ~/.cache/ubuntuone/log/syncdaemon-exceptions.log
[02:36] <duanedesign> see if it is empty or not
[02:43] <duanedesign> if it has content you can pastebin it
[02:44] <duanedesign> here http://paste.ubuntu.com/  and then post the URL it cives you
[02:44] <duanedesign> rotten777: my final suggestion is to use https://one.ubuntu.com/support/contact/
[02:45] <duanedesign> a lot of the developers are off on the weekend, that is the best way to get your issues in front of some more eyes that can heklp you
[02:56] <duanedesign> beuno: ping?
[02:59] <duanedesign> CardinalFang: hello
[03:02] <duanedesign> CardinalFang: i have had a couple users complain about the music store speed. I downloaded a song to test and it does seem to be taking awhile. Is their any maintenance or something you may know of that would be causing this?
[03:14] <CardinalFang> duanedesign, nothing I know of offhand, other than occasional database slowness, and I don't know a lot about that.
[03:17] <duanedesign> ok thank you
[03:17] <duanedesign> just saw you pop in ant thought I might ask :)
[03:19] <duanedesign> CardinalFang: just get back from the London sprint?
[03:19] <CardinalFang> duanedesign, yes.
[03:19] <duanedesign> must be tired:)
[03:20] <duanedesign> CardinalFang: you very far from london?
[03:20] <CardinalFang> duanedesign, exhaused.  I'm not really sure you exist.
[03:20] <duanedesign> :D
[03:20] <CardinalFang> I'm in US eastern.
[03:21] <duanedesign> oh really. I am in US central. Very close to Joshua
[03:22] <duanedesign> my bedtime reading is anout Bitcask
[03:23] <duanedesign> trying to understand tritcask better,
[03:23] <duanedesign> Hope you get somegood sleep
[18:33] <rotten777> hey guys i'm having a problem of my music not showing up after being purchased. i have the ubuntu one control panel up and put a check where it says sync locally for the purchased music folder and it doesn't change
[18:34] <rotten777> when i click to check it the screen just greys like it is trying to apply a change but it never does
[18:37] <rotten777> I try to run u1sdtool and subscribe and get an error
[18:40] <rotten777> why is it for some reason trying to synchronize my purchased music to a folder of a user that doesn't even exist anymore?
[18:40] <rotten777> ugh
[18:41] <rotten777> i just had to manually create the user's folder with full ownership of the real current user and manually sync the folder via its ID and now it is downloading
[18:41] <rotten777> what a mess
[18:56] <karni> rotten777: the staff is usually not around on Sundays, we're also taking a little rest after meeting in London. you mentioned a user that doesn't even exist anymore - have you changed your username / created a new user?
[18:58] <duanedesign> rotten777: i would sebd ab enak ti the addres i oisted this mirning
[18:58] <karni> duanedesign: what xD?
[18:59] <karni> duanedesign: looks almost as if you accidentally switched to dvorak typing qwerty keyboard ;)
[18:59] <duanedesign> jees what is wrin with my keyboard :P
[19:00] <duanedesign> rotten777: my final suggestion is to use https://one.ubuntu.com/support/contact/
[19:00] <karni> duanedesign: that's better ;)
[19:00] <duanedesign> i did not fingd anthing immediately eotkng
[19:01] <duanedesign> rotten777: are some of the songs titles with similaqar titles?
[19:04] <karni> duanedesign: I did have the same thing, but I did a very unexpected thing - I _changed_ my linux username, and SD still had metadata for my old username. that's why I asked.
[19:04] <karni> in the end, removing all metadata (while SD was disconnected and killed) helped.
[19:25] <duanedesign> rotten777: we can try and take a look at your syncdaemin log, Yourg will ikely need to be in Debug mode to gyoo infor.
[19:27] <duanedesign> rotten777: the commands would be, in a Ternubak run:    sudo killall ubuntuone-syncdaemon
[19:28] <duanedesign> then:  /usr/lib/ubuntuone-client/ubuntuone-syncdaemon --debug > ~/syncdaemon-debug.log '
[19:29] <duanedesign> then connect Ubuntu Onr with the Terminal command
[19:29] <duanedesign> u1sdtool -c
[19:33] <duanedesign> then run this command, it was an old bug but you never know:  touch /.ubuntuone/Purchased from Ubuntu One/test