[01:18] hey guys/gals anyone awake? [02:01] rotten777: hello [02:01] rotten777: what is going on this ? [02:01] duanedesign: just a q about the speed issues... those still going on? i just bought a hundred bucks of music or so and just antsy [02:03] hmmm. i was not aware of a speed issue. Their was a few instances last week while maintenance was done [02:04] rotten777: is the music showing up in your cloud storage https://one.ubuntu.com/files/ under Purchased Music [02:05] yes [02:06] ok [02:06] what do you get when you run this command in a terminal: u1sdtool -s [02:14] i am also downloading a song to see how it goes... [02:14] State: QUEUE_MANAGER [02:14] connection: With User With Network [02:14] description: processing the commands pool [02:14] is_connected: True [02:14] is_error: False [02:14] is_online: True [02:14] queues: IDLE [02:18] have any of the tracks shown up yet? [02:18] in Banshee [02:19] can you try the command: ls ~/.ubuntuone/Purchased\ from\ Ubuntu\ One/ [02:19] no [02:19] and see if their are folders for the music you purchased [02:19] they're not in there === m_conley is now known as m_conley_away [02:23] let me see how my songs did [02:25] rotten777: in Banshee does it just say Queued and have a soinning circle? [02:25] no it says transferred to blah blah [02:29] what version of Ubuntu are toy running> [02:29] 11.04 [02:29] actually some are queued some say transferred [02:29] amd64 if it matters [02:31] can you try this command please. u1sdtool --waiting | wc -l [02:31] 0 [02:31] tellsus how many items are waiting to sync [02:32] ok [02:36] rotten777: one more file to look at. You can use command: gedit ~/.cache/ubuntuone/log/syncdaemon-exceptions.log [02:36] see if it is empty or not [02:43] if it has content you can pastebin it [02:44] here http://paste.ubuntu.com/ and then post the URL it cives you [02:44] rotten777: my final suggestion is to use https://one.ubuntu.com/support/contact/ [02:45] a lot of the developers are off on the weekend, that is the best way to get your issues in front of some more eyes that can heklp you [02:56] beuno: ping? [02:59] CardinalFang: hello [03:02] CardinalFang: i have had a couple users complain about the music store speed. I downloaded a song to test and it does seem to be taking awhile. Is their any maintenance or something you may know of that would be causing this? [03:14] duanedesign, nothing I know of offhand, other than occasional database slowness, and I don't know a lot about that. [03:17] ok thank you [03:17] just saw you pop in ant thought I might ask :) [03:19] CardinalFang: just get back from the London sprint? [03:19] duanedesign, yes. [03:19] must be tired:) [03:20] CardinalFang: you very far from london? [03:20] duanedesign, exhaused. I'm not really sure you exist. [03:20] :D [03:20] I'm in US eastern. [03:21] oh really. I am in US central. Very close to Joshua [03:22] my bedtime reading is anout Bitcask [03:23] trying to understand tritcask better, [03:23] Hope you get somegood sleep === JanC is now known as Guest4037 === lifeless_ is now known as lifeless === m_conley_away is now known as m_conley [18:33] hey guys i'm having a problem of my music not showing up after being purchased. i have the ubuntu one control panel up and put a check where it says sync locally for the purchased music folder and it doesn't change [18:34] when i click to check it the screen just greys like it is trying to apply a change but it never does [18:37] I try to run u1sdtool and subscribe and get an error [18:40] why is it for some reason trying to synchronize my purchased music to a folder of a user that doesn't even exist anymore? [18:40] ugh [18:41] i just had to manually create the user's folder with full ownership of the real current user and manually sync the folder via its ID and now it is downloading [18:41] what a mess [18:56] rotten777: the staff is usually not around on Sundays, we're also taking a little rest after meeting in London. you mentioned a user that doesn't even exist anymore - have you changed your username / created a new user? [18:58] rotten777: i would sebd ab enak ti the addres i oisted this mirning [18:58] duanedesign: what xD? [18:59] duanedesign: looks almost as if you accidentally switched to dvorak typing qwerty keyboard ;) [18:59] jees what is wrin with my keyboard :P [19:00] rotten777: my final suggestion is to use https://one.ubuntu.com/support/contact/ [19:00] duanedesign: that's better ;) [19:00] i did not fingd anthing immediately eotkng [19:01] rotten777: are some of the songs titles with similaqar titles? [19:04] duanedesign: I did have the same thing, but I did a very unexpected thing - I _changed_ my linux username, and SD still had metadata for my old username. that's why I asked. [19:04] in the end, removing all metadata (while SD was disconnected and killed) helped. [19:25] rotten777: we can try and take a look at your syncdaemin log, Yourg will ikely need to be in Debug mode to gyoo infor. [19:27] rotten777: the commands would be, in a Ternubak run: sudo killall ubuntuone-syncdaemon [19:28] then: /usr/lib/ubuntuone-client/ubuntuone-syncdaemon --debug > ~/syncdaemon-debug.log ' [19:29] then connect Ubuntu Onr with the Terminal command [19:29] u1sdtool -c [19:33] then run this command, it was an old bug but you never know: touch /.ubuntuone/Purchased from Ubuntu One/test === Guest4037 is now known as JanC === m_conley is now known as m_conley_away