/srv/irclogs.ubuntu.com/2011/06/23/#ubuntu-bugs.txt

=== lifeless_ is now known as lifeless
bkerensaCan someone on control team please set Bug #781042 to wishlist as it is not a bug report but rather a request.07:39
ubot4Launchpad bug 781042 in garcon (Ubuntu Natty) (and 1 other project) "Critically improved Dutch translation available upstream (affects: 1) (heat: 8)" [Undecided,New] https://launchpad.net/bugs/78104207:39
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brendandgot a bug i think can be considered triaged here10:11
brendandbug #77451410:11
ubot4Launchpad bug 774514 in unity (Ubuntu) (and 2 other projects) "Unity hijacks super combos without informing Compiz (affects: 5) (heat: 84)" [Undecided,Confirmed] https://launchpad.net/bugs/77451410:11
brendandthink it should get a priority of medium10:11
brendanddevelopers seem to have some idea of what's going on as well, as per comments. just hasn't had an importance set yet10:12
brendandI think the importance of this bug should be low, as it's barely even a usability issue - just an annoyance to those sort of people who hate redundancy (like me :) )12:28
brendandhttps://bugs.launchpad.net/nautilus/+bug/79907712:28
ubot4Launchpad bug 799077 in unity (Ubuntu) (and 2 other projects) "Filesystem icons appear on both the launcher and desktop (affects: 2) (heat: 10)" [Undecided,Confirmed]12:28
brendandi also added nautilus as an affected project as it would have to be Nautilus which decides not to show the icon on the desktop if Unity is running12:29
brendandonce the importance is set I think it can be considered triaged12:30
brendandalso upstreamed it12:34
brendandwould appreciate it if the importance was set and it was marked triaged12:35
wagafoI marked 795038 as Confirmed and now I would like to mark it as done. I downloaded "hugday" from the PPA and registered in the13:10
wagafoWiki and pointed to the "cookie" following the instructions, but I get the following error:13:11
wagafoRuntimeError: Error while parsing 'https://wiki.ubuntu.com/UbuntuBugDay/20110623'13:11
wagafoQuestion: Is it OK that I mark the bug as done on my side? Anything obviously wrong in my using of "hugday"?13:12
=== abhinav_ is now known as abhinav-
=== pedro_ changed the topic of #ubuntu-bugs to: Today is a Bug Day! http://j.mp/l0Tl35 | Ubuntu Bug Squad - next meeting 7/14/11 | http://wiki.ubuntu.com/BugSquad | Documentation: http://wiki.ubuntu.com/HelpingWithBugs | Want to report a bug? Read https://help.ubuntu.com/community/ReportingBugs | User support (not related to triage) is in #ubuntu
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charlie-tcabrendand: 799077 done13:37
brendandcharlie-tca - fantastic, thanks13:37
brendandwagofo - hugday tools seem to have some issues recently13:38
brendandwagafo, sorry ^13:38
brendandwagafo - did you at least run 'hugday init'13:38
brendandwagafo - giving --user <launchpad username> --cookie <path to Firefox profile cookies.sqlite>13:38
wagafoThanks brendand, yes, I did hugday init as you said, so do you mark directly the bugs in the wiki without using "hugday"?13:40
brendandwagafo - i have been. hugday just does it automatically13:40
brendandwagafo - there is no difference to doing it manually, just more typing :)13:41
wagafoOK thanks brendand13:41
charlie-tcabrendand: 774514 done13:41
brendandbug #77541413:41
ubot4Launchpad bug 775414 in linux (Ubuntu) "acer-wmi was loaded on a Lenovo Ideapad V470 (Intel Wireless-N 1000), causes problem with NetworkManager (affects: 2) (heat: 73)" [Undecided,Confirmed] https://launchpad.net/bugs/77541413:41
brendandwhoops13:42
brendandbug #77451413:42
ubot4Launchpad bug 774514 in unity (Ubuntu) (and 2 other projects) "Unity hijacks super combos without informing Compiz (affects: 5) (heat: 24)" [Medium,Triaged] https://launchpad.net/bugs/77451413:42
brendandcool13:42
brendandthanks13:42
charlie-tcayw13:42
kentbis it fair to ask someone in a bug to try the version of unity that's in "-proposed"?14:18
charlie-tcaNormally it is better to have them try the latest development version of Ubuntu and see if the bug is fixed in it14:19
charlie-tcaNew versions of the cd are released daily14:19
yofela package in -proposed always has an SRU bug associated with it, so it shouldn't help with any other issues14:20
kentbok thanks14:20
brendandif it does then the bug must be a duplicate14:20
yofelright14:20
Quadropheniahi there! can somebody help me to fix a known bug in natty, please?14:47
charlie-tcaQuadrophenia: we don't do the fixing here, we just try to get the bugs ready for the developers to fixd14:52
Quadropheniathank you charlie-tca, I'm talking with Pedro14:53
brendandreally interesting paper here on bug triage/bugs in general14:53
brendandhttp://research.microsoft.com/pubs/118790/guo-icse-2010.pdf14:53
brendandyes i know                  ^14:54
QuadropheniaI'm sorry but I asked on ubuntu forums and on launchpad, but nobody answered me. plus I tried all the methods explained, but nothing changed. I wrote here for desperation XD14:55
Quadropheniathank you brendand, but the link is corrupted14:55
brendandQuadrophenia - really? right click and open link in browser in xchat?14:58
brendandQuadrophenia - out of curiousity, what's the bug #?14:58
Quadropheniabug #22242814:59
ubot4Launchpad bug 222428 in pulseaudio (Ubuntu) (and 1 other project) "No sound after suspend to RAM (dup-of: 202089)" [Undecided,Confirmed] https://launchpad.net/bugs/22242814:59
ubot4Launchpad bug 202089 in gnome-power-manager (Baltix) (and 7 other projects) "Pulseaudio is blocking normal sound after resume (affects: 44) (dups: 12) (heat: 210)" [Undecided,Invalid] https://launchpad.net/bugs/20208914:59
Quadropheniabrendand - ok I got it. saved on my pc. pedro suggested to collect more infos and open a new bug thread. thank you guys!15:01
wagafoI see that after entering "bug #bugnumber" ubot4 responds automatically. Should this be done after modifying a bug in the list of the bug day?15:01
Quadropheniagoodbye guys, thank you for your help!15:04
hggdhwagafo: no, unless you have a question on a bug. This is a helper so that we can open the bug in a browser easily; if you are just done with triaging a bug, you do not need to announce it15:06
wagafoThanks hggdh15:07
hggdhyw15:07
brendandhas anyone got firefox-lp-improvements working with ff5?16:01
jibelbrendand, yes but I think you need to change the version in install.rdf16:04
brendandjibel - where is that?16:05
jibelbrendand, change em:maxVersion to 5.0.* in /usr/share/xul-ext/firefox-lp-improvements/install.rdf16:05
jibelafter that it seems to work fine.16:06
chewyTreei just joined the ubuntu bug team, and realized my non existent coding skills will be a problem here lol16:07
brendandchewyTree - not the case16:07
brendandchewyTree - it happens i have coding skills but they are not often exercised doing bug squad work16:07
chewyTreebrendand, even triaging seems to look at the code though16:08
brendandchewyTree - no need to look at the code.16:08
brendandchewyTree - first step of triage is 'can i understand what issue the reporter is having?'16:08
brendandchewyTree - if you can't understand how they make the bug happen or which version of the software they were using then you ask them and set to 'Incomplete'16:09
brendandthis is triage16:09
brendandchewyTree - not all of it, but a significant part16:09
brendandas the documents say, it's like medical triage16:10
brendandif you can't tell what illness a person has then how can you decide how bad it is?16:10
brendandalso, sometimes people report bugs in Ubuntu but forget to put a package16:11
brendandsometimes they don't know the right one, but it's not too hard to tell from the problem they are having16:11
brendandsometimes they forgot16:11
brendandso you change the package and you've done more triage16:12
* charlie-tca would like to say, for the record, he has no coding skills at all16:12
charlie-tcaJust lots of bug triage experience16:12
chewyTreebrendand, interesting16:12
chewyTreeit seems like i can be of service then haha16:13
brendandchewyTree - of course!16:13
brendandif you have any doubts, there are always people on here with the answer16:14
chewyTreeya thats why i figured to come here and ask16:14
chewyTreecasue i feel like enough time has passed using Ubuntu where i can actually try and help make it better16:15
brendandi find the hardest part of starting triage is knowing where to find the bugs :) lol16:15
chewyTreeYES! thats why i came here and asked, cause every bug i was looking at seemed like i had to way of tackling it16:15
brendandBug Days are a good place to start16:15
chewyTree*no16:15
brendandtodays one is for unity16:15
roadmrah, unity16:16
* brendand thinks unity is a tricky package because lots of the issue are so gfx card specific16:16
brendandthe lowest hanging fruit are always the brand new ones ('New' 'Undecided')16:17
=== om26er_ is now known as om26er
brendandchewyTree - add this as a Live Bookmark if you want: http://feeds.launchpad.net/ubuntu/latest-bugs.atom16:18
yofelthere's also #ubuntu-bugs-announce where the new bugs get listed as they come in16:19
brendandyofel - in my xchat :/16:19
brendandmaybe i'll try it16:19
brendandchewyTree - e.g. this bug is in that feed https://bugs.launchpad.net/ubuntu/+source/goldendict/+bug/80116616:20
ubot4Launchpad bug 801166 in goldendict (Ubuntu) "missing icon in unity launcher and from systray (affects: 1) (heat: 6)" [Undecided,New]16:20
yofeldepends what you prefer, I like IRC more than rss, that's all ;)16:20
om26er!hugday16:21
ubot4Factoid 'hugday' not found16:21
yofelhm...16:21
yofeldoes opening https://wiki.ubuntu.com/Bugs/HowToTriage#Untriaged%20bugs scroll down to the Untriaged bugs category for you guys?16:22
roadmryofel: not for me, stays at top of page16:22
yofelhere neither...16:22
chewyTreebrendand, now for example, how would you go about assigning and triaging this bug16:22
charlie-tcayofel: no, neither does selecting it in the menu16:23
brendandchewyTree - what's step 1?16:23
charlie-tcayofel: something wrong with the header used?16:23
chewyTreeunderstanding the issue16:23
yofelacutally, all categories that have spaces in their names don't work16:23
chewyTreebrendand, understanding the issue, so they cant see the icon in the unity tray16:23
yofelwho broke the wiki...16:24
roadmryofel: the anchor is badly specified, the element is called for instance Untriaged_bugs16:24
brendandchewyTree - and i guess by looking at the package they mean the 'goldendict' application icon16:24
roadmryofel: so https://wiki.ubuntu.com/Bugs/HowToTriage#Untriaged_bugs works, but the links with bad anchors should all be updated16:24
charlie-tcayofel: very little in the TOC works as links16:24
brendandchewyTree - so we understand what they think is wrong. but does it happen for us?16:25
yofelah16:25
chewyTreebrendand, so basically try and replicate it?16:25
brendandchewyTree - it doesn't for me personally. if i run goldendict the icon is in the launcher16:25
brendandchewyTree - yep. a bug can't be Triaged until it's confirmed16:25
brendandchewyTree - what about you?16:26
yofelhm, IIRC someone said the wiki was updated, I guess it changed there16:26
chewyTreebrendand, do i have to install the goldendict package? how would i go about opening it so it goes into the unity tray?16:27
charlie-tcayofel: updated as of June 16, probably take a while to get all the broken stuff fixed again16:27
brendandchewyTree - i guess that part should be straightforward. it is an app available in software-center16:27
yofelyeah16:28
charlie-tcayofel: want me to send a ticket to RT for it?16:28
chewyTreebrendand, hahaha ya. excuse that one16:28
yofelsure, if you think that's breakage on the moinmoin side16:28
charlie-tcaI will check a few other pages first16:28
chewyTreebrendand, mine shows up in the tray aswell16:28
brendandyeah, so let's think what's happening16:29
brendand1.) The reporter didn't describe the problem well16:29
charlie-tcayofel: oops. Not moinmoin16:29
charlie-tcaTake a look at https://wiki.ubuntu.com/Xubuntu#Current_Releases16:29
yofelfun16:30
yofelI'll update the links then16:30
brendand!responses16:30
ubot4response is https://wiki.ubuntu.com/Bugs/Responses16:30
charlie-tcaAppears that moinmoin is now using a _ instead of %2016:30
brendandchewyTree - ^ Some useful stock responses. Missing steps to recreate bug sounds right16:31
om26erchewyTree, the systray part is probably due to the reason that goldendict is not ported to work with appindicators (and systray have a very few whitelisted apps)16:32
brendandchewyTree - the reporter probably thinks we can figure out from what he wrote what he's doing, but since we can't produce the behaviour we need to assume there is something he didn't say16:32
brendandom26er - yeah, true for systray16:32
chewyTreebrendand, so basically it just comes down to the dev making it work with app indicators16:33
om26erthe reporter should have atleast attached a screenshot ;)16:33
brendandit may be he expects the icon to show up after install automatically. but you need to run the app then pin it for the icon to appear while it's closed16:33
brendandchewyTree - if they only mentioned systray problem then yes. but the launcher thing needs to be addressed16:34
brendandchewyTree - perhaps they are reporting two issues, one a bug, one not a bug. some people tend to do that16:34
brendandchewyTree - you could modify the 'Missing steps to recreate' message and include an extra note about attaching a screenshot16:35
brendandchewyTree - if you add that comment then please set the Status to 'Incomplete'16:36
brendandchewyTree - and click Subscribe on the right hand side so you get an email when they respond16:36
chewyTreebrendand, ok16:37
chewyTreebrendand, where do i mark it incomplete?16:41
chewyTreebrendand, nm, i found it16:41
brendandchewyTree - cool16:41
chewyTreebrendand, thanks for the help man16:42
chewyTreebrendand, given some time i should get the hang of this16:42
brendandchewyTree - and any work you do is very valuable to the Ubuntu community, so thanks!16:42
chewyTreebrendand, im assuming we leave it assigned to no one yet, correct?16:43
brendandchewyTree - rarely would you directly assign it to someone16:44
brendandchewyTree - just a comment on your comment. i think you still need to ask for some steps to know how they got to what the screenshot is showing16:46
brendandchewyTree - could be the screenshot will tell all, but doesn't hurt to ask for steps. it would be suspicious if they can't describe how the bug happened (unless it's a weird random one)16:46
chewyTreebrendand, any way i can edit?16:47
brendandchewyTree - nop. just add another comment16:47
om26erhugday init... gives me:17:40
om26erValueError: No cookie with name 'MOIN_ID' found in '.mozilla/firefox/a2qrn5hc.default/cookies.sqlite'17:40
om26erwhat am I doing wrong?17:40
om26erpedro_, ^^17:40
vishom26er: wiki has a been a bad boy recently; it might not be your fault :D17:41
om26erah, darn :/17:42
om26ervish, is there any other way?17:42
vishom26er: not sure.. :(17:42
pedro_om26er, could you check if the cookie is really there? :-)17:43
om26erpedro_, its there, checked it17:44
roadmryum cookies17:44
om26eris there any way to make it work with chromium? so i could give that a try17:44
davmor2roadmr: that wont work here you want apt-get cookies17:44
roadmrdavmor2: ah thanks, that's why I never get any cookies :)17:45
davmor2roadmr: sudo apt-get install cookies is the full command :)17:45
roadmrunable to locate package cookies :( I'll have to file a bug then heheh17:46
brendandom26er - had that earlier too17:51
brendandbtw  - the hugday in the trunk of ubuntu-qa-tools works better than the one in the repository17:51
brendandwhat gives?17:51
brendande.g. hugday list AssertionError is not fixed in the repo17:52
om26erbrendand, just pulled from trunk17:52
brendandhttps://bugs.launchpad.net/unity/+bug/779577 is essentially Triaged17:55
ubot4Launchpad bug 779577 in unity (Ubuntu) (and 1 other project) "Windows get placed off screen when they are created (affects: 1) (heat: 6)" [Low,Confirmed]17:55
brendandignore my comment, i guess i misunderstood the report17:55
brendandcompiz developer picked it up so it's Triaged17:56
brendandin all but name17:56
om26erbrendand, seems like trunk works :)17:56
brendandom26er : sudo cp trunk/hugday-tools/hugday /usr/bin17:57
brendandbut someone should really upate the repository17:57
om26erbrendand, thx ;)17:57
brendandexcept close doesn't work now :(17:59
brendandhttps://bugs.launchpad.net/unity/+bug/79774118:07
ubot4Launchpad bug 797741 in unity (Ubuntu) (and 1 other project) "compiz paint clock needs to be smarter (affects: 1) (heat: 818)" [Undecided,Confirmed]18:07
brendandthis one is Triaged too18:07
brendandhttps://bugs.launchpad.net/ubuntu/+source/unity/+bug/79911218:10
ubot4Launchpad bug 799112 in unity (Ubuntu) (and 1 other project) "xterm window keeps moving on maximizing (affects: 1) (heat: 6)" [Low,Confirmed]18:10
brendandand this one18:10
om26erbrendand, do you want someone to set them to triaged?18:15
om26erRuntimeError: Error while parsing 'https://wiki.ubuntu.com/UbuntuBugDay/20110623' wth :/18:17
brendandom26er - same error18:20
micahgbrendand: the wiki was just upgraded, so someone might have fixed trunk, could be SRU worthy :)18:20
brendandmicahg - i'm using trunk18:20
brendandom26er - yeah. someone who can should set them18:21
micahgbrendand: I was answering your question as to why trunk might work better18:21
brendandmicahg - oh i see18:21
brendandmicahg - still, it fails running hugday close18:21
om26erbrendand, about triaged I think unity bugs are left to 'confirmed' as a normal triage convention18:21
brendandom26er - are you sure? is that documented somewhere?18:25
om26erbrendand, I tried to find for documentation here https://wiki.ubuntu.com/Unity/FilingBugs#Triaging_instructions but couldn't find anything. Though we use confirmed18:26
om26erlamalex, ^^18:26
lamalexwait what do you need exactly18:27
lamalex(im busy dont want to reread until i figure it out)18:27
om26erlamalex, should bugs be set to triaged or confim is fuine?18:28
om26erfine18:28
lamalexom26er, depends on the bug18:28
lamalexdoes someone know how to fix it?18:28
lamalexis it documented in the bug steps for fixing18:29
lamalexif so, triaged18:29
lamalexif it's just a proven bug- confirmed18:29
brendandaha18:29
brendandi see now18:29
om26erthanks lamalex :-)18:29
brendandokay. bug day instructions are subverting your process :)18:29
brendandhggdh - can i edit the BugDay wiki to reflect that?18:30
om26erbrendand, I believe login to ubuntu wiki and edit would do it ;)18:30
brendandsorry om26er, lamalex - i set a few to triaged earlier18:31
hggdhbrendand: certainly (and thanks to om26er for being faster ;-)18:31
brendandi know i *can* :)18:31
brendandi meant 'is it okay if i'18:31
om26erbrendand, i was also joking :)18:32
brendandom26er - of course ;)18:32
hggdhbrendand: if you spot an error, or ambiguity, please go ahead and correct. If you are in doubt on phrasing, ask. This is what we all do.18:32
hggdhthe fact that I have been here a bit longer does not relieve me from acting the same way :-)18:33
lamalexwrong, i never make mistakes18:33
* hggdh idly wonders if the above sentence would qualify for 'being wrong' ;-)18:34
brendandlamalex - any wiki page stating that only bugs with details on fixing should be Triaged?18:36
lamalexbrendand, no that's just what triaged means18:38
hggdhbrendand: this is not really what triaged means18:38
hggdhheh18:38
brendandseems we have a disagreement18:38
hggdhonly bugs that have enough data to be looked at by maintainers/developers should go to triaged18:38
lamalexyah, i guess that's really how we use it in unity too. before i was being a bit too narrow18:39
hggdhnot really 'details on fixing', but how to reproduce, a complete stacktrace, sample code/data, etc18:39
brendandwell, i also do development and for me being able to consistently reproduce the problem is enough info to work on it18:40
hggdhthis is _usually_ sufficient. But not always...18:40
hggdhas a developer, if you can reproduce, then you can extract any needed data for the fix. But you may be unable to reproduce -- which does not mean the bug does not exist18:42
brendandhggdh - yes, in which case more info is *definitely* needed18:43
hggdhif you are going to fix it, good enough. If you are *not* going to fix it, you have to be certain that the issue can be always reproduced (and does not depend, for example, on specific environmental settings)18:43
brendandas in, you can fix a bug without reproducing it if the reporter shows you traces/logs which indicate a clear issue in the code18:43
hggdhindeed18:44
brendandbut if you can consistently reproduce a bug then you can always work on it anyway18:44
brendandprobably preferable to get your own logs/traces18:44
hggdhI can consistently reproduce a bug with my touchpad; I doubt you can, though (depends on the specific hardware)18:45
hggdhit is mostly the good old horse-sense... if you think -- based on your experience as both triager and developer -- that the issue is independent of environment, then we can set it triaged18:46
brendandi guess we can all agree that it's a matter of judgement18:48
brendand:)18:48
hggdhit is, always. And experience. Triaging is not as easy as said elsewhere. Unravelling causes from consequences usually requires a lot of experience18:50
micahg+1 on that18:51
njinHello fellows, can someone tell me why i've got runtime error when I close a report with hugday tool?19:03
micahgnjin: probably fallout from the wiki upgrade19:04
njinmicahg, thanks then is not involved the FF update?19:05
micahgnjin: hmm, idk, do you have one I can test with?19:07
njinmicahg, bug 78019419:07
ubot4Launchpad bug 780194 in unity (Ubuntu) (and 1 other project) "Global menu disappears after second click (affects: 1) (heat: 6)" [Undecided,Invalid] https://launchpad.net/bugs/78019419:07
micahgnjin: you closed?19:07
njinyes19:08
micahgk19:08
micahgnjin: no, looks like the wiki upgrade is the issue (HTML probably changed)19:12
njinmicahg, so I go on without hugday or there's a workaround?19:13
micahgnjin: idk, people were discussing part of it being fixed in trunk for uqt, but that doesn't seem to work either19:14
njinmicahg, thanks19:14
=== yofel_ is now known as yofel
nigelbbdmurray: ping20:51
bdmurraynigelb: hello how are you?20:51
nigelbbdmurray: had you written a wrapper over reportbug to forward ubuntu bugs to debian?20:51
nigelbbdmurray: Hey, I'm good :-)20:52
bdmurraynigelb: yeah, I think I stuck it in ubuntu-qa-tools20:52
nigelbw00t20:52
nigelbbdmurray: Thanks!20:52
bdmurraylaunchpadlib-scripts/forward-bug-to-debian.py20:53
bdmurrayit probably should live somewhere else20:53
nigelbIts like ubuntu-dev-tools, people don't know enough of what we have in there.20:54
bdmurraynigelb: right and there is no reason for it to be in ubuntu-qa-tools other than it uses lpl_common20:54
nigelb(apparently someone filed a bug against ubuntu-dev-tools for a script. That script was already written and in ubuntu-dev-tools)20:54
nigelbBut unless its stand-alone, there isn't exactly a place where we can place that script that I know of20:55
bdmurraywell I think ubuntu-dev-tools might make more sense20:56
nigelbother than bikeshed, but then the point oof those tools is that it needs to be somewhere and its just awaiting a proper place.20:56
nigelbhrm, indeed. I should poke stefan or bejamin about it20:56
nigelbbdmurray: Thanks a bunch! :-)20:58
bdmurraylet me know if the script needs any work21:01
nigelbsure21:02
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