=== lifeless_ is now known as lifeless [07:39] Can someone on control team please set Bug #781042 to wishlist as it is not a bug report but rather a request. [07:39] Launchpad bug 781042 in garcon (Ubuntu Natty) (and 1 other project) "Critically improved Dutch translation available upstream (affects: 1) (heat: 8)" [Undecided,New] https://launchpad.net/bugs/781042 === GrueMaster_ is now known as GrueMaster [10:11] got a bug i think can be considered triaged here [10:11] bug #774514 [10:11] Launchpad bug 774514 in unity (Ubuntu) (and 2 other projects) "Unity hijacks super combos without informing Compiz (affects: 5) (heat: 84)" [Undecided,Confirmed] https://launchpad.net/bugs/774514 [10:11] think it should get a priority of medium [10:12] developers seem to have some idea of what's going on as well, as per comments. just hasn't had an importance set yet [12:28] I think the importance of this bug should be low, as it's barely even a usability issue - just an annoyance to those sort of people who hate redundancy (like me :) ) [12:28] https://bugs.launchpad.net/nautilus/+bug/799077 [12:28] Launchpad bug 799077 in unity (Ubuntu) (and 2 other projects) "Filesystem icons appear on both the launcher and desktop (affects: 2) (heat: 10)" [Undecided,Confirmed] [12:29] i also added nautilus as an affected project as it would have to be Nautilus which decides not to show the icon on the desktop if Unity is running [12:30] once the importance is set I think it can be considered triaged [12:34] also upstreamed it [12:35] would appreciate it if the importance was set and it was marked triaged [13:10] I marked 795038 as Confirmed and now I would like to mark it as done. I downloaded "hugday" from the PPA and registered in the [13:11] Wiki and pointed to the "cookie" following the instructions, but I get the following error: [13:11] RuntimeError: Error while parsing 'https://wiki.ubuntu.com/UbuntuBugDay/20110623' [13:12] Question: Is it OK that I mark the bug as done on my side? Anything obviously wrong in my using of "hugday"? === abhinav_ is now known as abhinav- === pedro_ changed the topic of #ubuntu-bugs to: Today is a Bug Day! http://j.mp/l0Tl35 | Ubuntu Bug Squad - next meeting 7/14/11 | http://wiki.ubuntu.com/BugSquad | Documentation: http://wiki.ubuntu.com/HelpingWithBugs | Want to report a bug? Read https://help.ubuntu.com/community/ReportingBugs | User support (not related to triage) is in #ubuntu === braiam is now known as Exi-o- === Exi-o- is now known as Braiam [13:37] brendand: 799077 done [13:37] charlie-tca - fantastic, thanks [13:38] wagofo - hugday tools seem to have some issues recently [13:38] wagafo, sorry ^ [13:38] wagafo - did you at least run 'hugday init' [13:38] wagafo - giving --user --cookie [13:40] Thanks brendand, yes, I did hugday init as you said, so do you mark directly the bugs in the wiki without using "hugday"? [13:40] wagafo - i have been. hugday just does it automatically [13:41] wagafo - there is no difference to doing it manually, just more typing :) [13:41] OK thanks brendand [13:41] brendand: 774514 done [13:41] bug #775414 [13:41] Launchpad bug 775414 in linux (Ubuntu) "acer-wmi was loaded on a Lenovo Ideapad V470 (Intel Wireless-N 1000), causes problem with NetworkManager (affects: 2) (heat: 73)" [Undecided,Confirmed] https://launchpad.net/bugs/775414 [13:42] whoops [13:42] bug #774514 [13:42] Launchpad bug 774514 in unity (Ubuntu) (and 2 other projects) "Unity hijacks super combos without informing Compiz (affects: 5) (heat: 24)" [Medium,Triaged] https://launchpad.net/bugs/774514 [13:42] cool [13:42] thanks [13:42] yw [14:18] is it fair to ask someone in a bug to try the version of unity that's in "-proposed"? [14:19] Normally it is better to have them try the latest development version of Ubuntu and see if the bug is fixed in it [14:19] New versions of the cd are released daily [14:20] a package in -proposed always has an SRU bug associated with it, so it shouldn't help with any other issues [14:20] ok thanks [14:20] if it does then the bug must be a duplicate [14:20] right [14:47] hi there! can somebody help me to fix a known bug in natty, please? [14:52] Quadrophenia: we don't do the fixing here, we just try to get the bugs ready for the developers to fixd [14:53] thank you charlie-tca, I'm talking with Pedro [14:53] really interesting paper here on bug triage/bugs in general [14:53] http://research.microsoft.com/pubs/118790/guo-icse-2010.pdf [14:54] yes i know ^ [14:55] I'm sorry but I asked on ubuntu forums and on launchpad, but nobody answered me. plus I tried all the methods explained, but nothing changed. I wrote here for desperation XD [14:55] thank you brendand, but the link is corrupted [14:58] Quadrophenia - really? right click and open link in browser in xchat? [14:58] Quadrophenia - out of curiousity, what's the bug #? [14:59] bug #222428 [14:59] Launchpad bug 222428 in pulseaudio (Ubuntu) (and 1 other project) "No sound after suspend to RAM (dup-of: 202089)" [Undecided,Confirmed] https://launchpad.net/bugs/222428 [14:59] Launchpad bug 202089 in gnome-power-manager (Baltix) (and 7 other projects) "Pulseaudio is blocking normal sound after resume (affects: 44) (dups: 12) (heat: 210)" [Undecided,Invalid] https://launchpad.net/bugs/202089 [15:01] brendand - ok I got it. saved on my pc. pedro suggested to collect more infos and open a new bug thread. thank you guys! [15:01] I see that after entering "bug #bugnumber" ubot4 responds automatically. Should this be done after modifying a bug in the list of the bug day? [15:04] goodbye guys, thank you for your help! [15:06] wagafo: no, unless you have a question on a bug. This is a helper so that we can open the bug in a browser easily; if you are just done with triaging a bug, you do not need to announce it [15:07] Thanks hggdh [15:07] yw [16:01] has anyone got firefox-lp-improvements working with ff5? [16:04] brendand, yes but I think you need to change the version in install.rdf [16:05] jibel - where is that? [16:05] brendand, change em:maxVersion to 5.0.* in /usr/share/xul-ext/firefox-lp-improvements/install.rdf [16:06] after that it seems to work fine. [16:07] i just joined the ubuntu bug team, and realized my non existent coding skills will be a problem here lol [16:07] chewyTree - not the case [16:07] chewyTree - it happens i have coding skills but they are not often exercised doing bug squad work [16:08] brendand, even triaging seems to look at the code though [16:08] chewyTree - no need to look at the code. [16:08] chewyTree - first step of triage is 'can i understand what issue the reporter is having?' [16:09] chewyTree - if you can't understand how they make the bug happen or which version of the software they were using then you ask them and set to 'Incomplete' [16:09] this is triage [16:09] chewyTree - not all of it, but a significant part [16:10] as the documents say, it's like medical triage [16:10] if you can't tell what illness a person has then how can you decide how bad it is? [16:11] also, sometimes people report bugs in Ubuntu but forget to put a package [16:11] sometimes they don't know the right one, but it's not too hard to tell from the problem they are having [16:11] sometimes they forgot [16:12] so you change the package and you've done more triage [16:12] * charlie-tca would like to say, for the record, he has no coding skills at all [16:12] Just lots of bug triage experience [16:12] brendand, interesting [16:13] it seems like i can be of service then haha [16:13] chewyTree - of course! [16:14] if you have any doubts, there are always people on here with the answer [16:14] ya thats why i figured to come here and ask [16:15] casue i feel like enough time has passed using Ubuntu where i can actually try and help make it better [16:15] i find the hardest part of starting triage is knowing where to find the bugs :) lol [16:15] YES! thats why i came here and asked, cause every bug i was looking at seemed like i had to way of tackling it [16:15] Bug Days are a good place to start [16:15] *no [16:15] todays one is for unity [16:16] ah, unity [16:16] * brendand thinks unity is a tricky package because lots of the issue are so gfx card specific [16:17] the lowest hanging fruit are always the brand new ones ('New' 'Undecided') === om26er_ is now known as om26er [16:18] chewyTree - add this as a Live Bookmark if you want: http://feeds.launchpad.net/ubuntu/latest-bugs.atom [16:19] there's also #ubuntu-bugs-announce where the new bugs get listed as they come in [16:19] yofel - in my xchat :/ [16:19] maybe i'll try it [16:20] chewyTree - e.g. this bug is in that feed https://bugs.launchpad.net/ubuntu/+source/goldendict/+bug/801166 [16:20] Launchpad bug 801166 in goldendict (Ubuntu) "missing icon in unity launcher and from systray (affects: 1) (heat: 6)" [Undecided,New] [16:20] depends what you prefer, I like IRC more than rss, that's all ;) [16:21] !hugday [16:21] Factoid 'hugday' not found [16:21] hm... [16:22] does opening https://wiki.ubuntu.com/Bugs/HowToTriage#Untriaged%20bugs scroll down to the Untriaged bugs category for you guys? [16:22] yofel: not for me, stays at top of page [16:22] here neither... [16:22] brendand, now for example, how would you go about assigning and triaging this bug [16:23] yofel: no, neither does selecting it in the menu [16:23] chewyTree - what's step 1? [16:23] yofel: something wrong with the header used? [16:23] understanding the issue [16:23] acutally, all categories that have spaces in their names don't work [16:23] brendand, understanding the issue, so they cant see the icon in the unity tray [16:24] who broke the wiki... [16:24] yofel: the anchor is badly specified, the element is called for instance Untriaged_bugs [16:24] chewyTree - and i guess by looking at the package they mean the 'goldendict' application icon [16:24] yofel: so https://wiki.ubuntu.com/Bugs/HowToTriage#Untriaged_bugs works, but the links with bad anchors should all be updated [16:24] yofel: very little in the TOC works as links [16:25] chewyTree - so we understand what they think is wrong. but does it happen for us? [16:25] ah [16:25] brendand, so basically try and replicate it? [16:25] chewyTree - it doesn't for me personally. if i run goldendict the icon is in the launcher [16:25] chewyTree - yep. a bug can't be Triaged until it's confirmed [16:26] chewyTree - what about you? [16:26] hm, IIRC someone said the wiki was updated, I guess it changed there [16:27] brendand, do i have to install the goldendict package? how would i go about opening it so it goes into the unity tray? [16:27] yofel: updated as of June 16, probably take a while to get all the broken stuff fixed again [16:27] chewyTree - i guess that part should be straightforward. it is an app available in software-center [16:28] yeah [16:28] yofel: want me to send a ticket to RT for it? [16:28] brendand, hahaha ya. excuse that one [16:28] sure, if you think that's breakage on the moinmoin side [16:28] I will check a few other pages first [16:28] brendand, mine shows up in the tray aswell [16:29] yeah, so let's think what's happening [16:29] 1.) The reporter didn't describe the problem well [16:29] yofel: oops. Not moinmoin [16:29] Take a look at https://wiki.ubuntu.com/Xubuntu#Current_Releases [16:30] fun [16:30] I'll update the links then [16:30] !responses [16:30] response is https://wiki.ubuntu.com/Bugs/Responses [16:30] Appears that moinmoin is now using a _ instead of %20 [16:31] chewyTree - ^ Some useful stock responses. Missing steps to recreate bug sounds right [16:32] chewyTree, the systray part is probably due to the reason that goldendict is not ported to work with appindicators (and systray have a very few whitelisted apps) [16:32] chewyTree - the reporter probably thinks we can figure out from what he wrote what he's doing, but since we can't produce the behaviour we need to assume there is something he didn't say [16:32] om26er - yeah, true for systray [16:33] brendand, so basically it just comes down to the dev making it work with app indicators [16:33] the reporter should have atleast attached a screenshot ;) [16:33] it may be he expects the icon to show up after install automatically. but you need to run the app then pin it for the icon to appear while it's closed [16:34] chewyTree - if they only mentioned systray problem then yes. but the launcher thing needs to be addressed [16:34] chewyTree - perhaps they are reporting two issues, one a bug, one not a bug. some people tend to do that [16:35] chewyTree - you could modify the 'Missing steps to recreate' message and include an extra note about attaching a screenshot [16:36] chewyTree - if you add that comment then please set the Status to 'Incomplete' [16:36] chewyTree - and click Subscribe on the right hand side so you get an email when they respond [16:37] brendand, ok [16:41] brendand, where do i mark it incomplete? [16:41] brendand, nm, i found it [16:41] chewyTree - cool [16:42] brendand, thanks for the help man [16:42] brendand, given some time i should get the hang of this [16:42] chewyTree - and any work you do is very valuable to the Ubuntu community, so thanks! [16:43] brendand, im assuming we leave it assigned to no one yet, correct? [16:44] chewyTree - rarely would you directly assign it to someone [16:46] chewyTree - just a comment on your comment. i think you still need to ask for some steps to know how they got to what the screenshot is showing [16:46] chewyTree - could be the screenshot will tell all, but doesn't hurt to ask for steps. it would be suspicious if they can't describe how the bug happened (unless it's a weird random one) [16:47] brendand, any way i can edit? [16:47] chewyTree - nop. just add another comment [17:40] hugday init... gives me: [17:40] ValueError: No cookie with name 'MOIN_ID' found in '.mozilla/firefox/a2qrn5hc.default/cookies.sqlite' [17:40] what am I doing wrong? [17:40] pedro_, ^^ [17:41] om26er: wiki has a been a bad boy recently; it might not be your fault :D [17:42] ah, darn :/ [17:42] vish, is there any other way? [17:42] om26er: not sure.. :( [17:43] om26er, could you check if the cookie is really there? :-) [17:44] pedro_, its there, checked it [17:44] yum cookies [17:44] is there any way to make it work with chromium? so i could give that a try [17:44] roadmr: that wont work here you want apt-get cookies [17:45] davmor2: ah thanks, that's why I never get any cookies :) [17:45] roadmr: sudo apt-get install cookies is the full command :) [17:46] unable to locate package cookies :( I'll have to file a bug then heheh [17:51] om26er - had that earlier too [17:51] btw - the hugday in the trunk of ubuntu-qa-tools works better than the one in the repository [17:51] what gives? [17:52] e.g. hugday list AssertionError is not fixed in the repo [17:52] brendand, just pulled from trunk [17:55] https://bugs.launchpad.net/unity/+bug/779577 is essentially Triaged [17:55] Launchpad bug 779577 in unity (Ubuntu) (and 1 other project) "Windows get placed off screen when they are created (affects: 1) (heat: 6)" [Low,Confirmed] [17:55] ignore my comment, i guess i misunderstood the report [17:56] compiz developer picked it up so it's Triaged [17:56] in all but name [17:56] brendand, seems like trunk works :) [17:57] om26er : sudo cp trunk/hugday-tools/hugday /usr/bin [17:57] but someone should really upate the repository [17:57] brendand, thx ;) [17:59] except close doesn't work now :( [18:07] https://bugs.launchpad.net/unity/+bug/797741 [18:07] Launchpad bug 797741 in unity (Ubuntu) (and 1 other project) "compiz paint clock needs to be smarter (affects: 1) (heat: 818)" [Undecided,Confirmed] [18:07] this one is Triaged too [18:10] https://bugs.launchpad.net/ubuntu/+source/unity/+bug/799112 [18:10] Launchpad bug 799112 in unity (Ubuntu) (and 1 other project) "xterm window keeps moving on maximizing (affects: 1) (heat: 6)" [Low,Confirmed] [18:10] and this one [18:15] brendand, do you want someone to set them to triaged? [18:17] RuntimeError: Error while parsing 'https://wiki.ubuntu.com/UbuntuBugDay/20110623' wth :/ [18:20] om26er - same error [18:20] brendand: the wiki was just upgraded, so someone might have fixed trunk, could be SRU worthy :) [18:20] micahg - i'm using trunk [18:21] om26er - yeah. someone who can should set them [18:21] brendand: I was answering your question as to why trunk might work better [18:21] micahg - oh i see [18:21] micahg - still, it fails running hugday close [18:21] brendand, about triaged I think unity bugs are left to 'confirmed' as a normal triage convention [18:25] om26er - are you sure? is that documented somewhere? [18:26] brendand, I tried to find for documentation here https://wiki.ubuntu.com/Unity/FilingBugs#Triaging_instructions but couldn't find anything. Though we use confirmed [18:26] lamalex, ^^ [18:27] wait what do you need exactly [18:27] (im busy dont want to reread until i figure it out) [18:28] lamalex, should bugs be set to triaged or confim is fuine? [18:28] fine [18:28] om26er, depends on the bug [18:28] does someone know how to fix it? [18:29] is it documented in the bug steps for fixing [18:29] if so, triaged [18:29] if it's just a proven bug- confirmed [18:29] aha [18:29] i see now [18:29] thanks lamalex :-) [18:29] okay. bug day instructions are subverting your process :) [18:30] hggdh - can i edit the BugDay wiki to reflect that? [18:30] brendand, I believe login to ubuntu wiki and edit would do it ;) [18:31] sorry om26er, lamalex - i set a few to triaged earlier [18:31] brendand: certainly (and thanks to om26er for being faster ;-) [18:31] i know i *can* :) [18:31] i meant 'is it okay if i' [18:32] brendand, i was also joking :) [18:32] om26er - of course ;) [18:32] brendand: if you spot an error, or ambiguity, please go ahead and correct. If you are in doubt on phrasing, ask. This is what we all do. [18:33] the fact that I have been here a bit longer does not relieve me from acting the same way :-) [18:33] wrong, i never make mistakes [18:34] * hggdh idly wonders if the above sentence would qualify for 'being wrong' ;-) [18:36] lamalex - any wiki page stating that only bugs with details on fixing should be Triaged? [18:38] brendand, no that's just what triaged means [18:38] brendand: this is not really what triaged means [18:38] heh [18:38] seems we have a disagreement [18:38] only bugs that have enough data to be looked at by maintainers/developers should go to triaged [18:39] yah, i guess that's really how we use it in unity too. before i was being a bit too narrow [18:39] not really 'details on fixing', but how to reproduce, a complete stacktrace, sample code/data, etc [18:40] well, i also do development and for me being able to consistently reproduce the problem is enough info to work on it [18:40] this is _usually_ sufficient. But not always... [18:42] as a developer, if you can reproduce, then you can extract any needed data for the fix. But you may be unable to reproduce -- which does not mean the bug does not exist [18:43] hggdh - yes, in which case more info is *definitely* needed [18:43] if you are going to fix it, good enough. If you are *not* going to fix it, you have to be certain that the issue can be always reproduced (and does not depend, for example, on specific environmental settings) [18:43] as in, you can fix a bug without reproducing it if the reporter shows you traces/logs which indicate a clear issue in the code [18:44] indeed [18:44] but if you can consistently reproduce a bug then you can always work on it anyway [18:44] probably preferable to get your own logs/traces [18:45] I can consistently reproduce a bug with my touchpad; I doubt you can, though (depends on the specific hardware) [18:46] it is mostly the good old horse-sense... if you think -- based on your experience as both triager and developer -- that the issue is independent of environment, then we can set it triaged [18:48] i guess we can all agree that it's a matter of judgement [18:48] :) [18:50] it is, always. And experience. Triaging is not as easy as said elsewhere. Unravelling causes from consequences usually requires a lot of experience [18:51] +1 on that [19:03] Hello fellows, can someone tell me why i've got runtime error when I close a report with hugday tool? [19:04] njin: probably fallout from the wiki upgrade [19:05] micahg, thanks then is not involved the FF update? [19:07] njin: hmm, idk, do you have one I can test with? [19:07] micahg, bug 780194 [19:07] Launchpad bug 780194 in unity (Ubuntu) (and 1 other project) "Global menu disappears after second click (affects: 1) (heat: 6)" [Undecided,Invalid] https://launchpad.net/bugs/780194 [19:07] njin: you closed? [19:08] yes [19:08] k [19:12] njin: no, looks like the wiki upgrade is the issue (HTML probably changed) [19:13] micahg, so I go on without hugday or there's a workaround? [19:14] njin: idk, people were discussing part of it being fixed in trunk for uqt, but that doesn't seem to work either [19:14] micahg, thanks === yofel_ is now known as yofel [20:51] bdmurray: ping [20:51] nigelb: hello how are you? [20:51] bdmurray: had you written a wrapper over reportbug to forward ubuntu bugs to debian? [20:52] bdmurray: Hey, I'm good :-) [20:52] nigelb: yeah, I think I stuck it in ubuntu-qa-tools [20:52] w00t [20:52] bdmurray: Thanks! [20:53] launchpadlib-scripts/forward-bug-to-debian.py [20:53] it probably should live somewhere else [20:54] Its like ubuntu-dev-tools, people don't know enough of what we have in there. [20:54] nigelb: right and there is no reason for it to be in ubuntu-qa-tools other than it uses lpl_common [20:54] (apparently someone filed a bug against ubuntu-dev-tools for a script. That script was already written and in ubuntu-dev-tools) [20:55] But unless its stand-alone, there isn't exactly a place where we can place that script that I know of [20:56] well I think ubuntu-dev-tools might make more sense [20:56] other than bikeshed, but then the point oof those tools is that it needs to be somewhere and its just awaiting a proper place. [20:56] hrm, indeed. I should poke stefan or bejamin about it [20:58] bdmurray: Thanks a bunch! :-) [21:01] let me know if the script needs any work [21:02] sure === WelshDragon is now known as Guest49686