| * DiegoSarmentero is away: Not here... | 01:07 | |
| ehnde | hi, having a bit of a problem accessing my files on one.ubuntu.com | 14:15 |
|---|---|---|
| ehnde | http://askubuntu.com/questions/53332/lost-access-to-my-files-after-changing-plan | 14:15 |
| ehnde | i switched from a 20 pack back to the 2gb free plan (i was only using 1.6gb of space) | 14:16 |
| ehnde | and now anytime i try to get to my files, i'm put into this screen: https://one.ubuntu.com/plans/ | 14:16 |
| ehnde | i can't get past that to access my files | 14:16 |
| duanedesign | hello ehnde | 14:19 |
| ehnde | hi | 14:19 |
| duanedesign | ehnde: what is the username associated with that account? | 14:21 |
| ehnde | tmilam@gmail.com | 14:22 |
| duanedesign | ok | 14:23 |
| * duanedesign looking | 14:23 | |
| duanedesign | ehnde: could you please try now to access your account at one.ubuntu.com | 14:27 |
| ehnde | ok, i'll try it now | 14:28 |
| ehnde | seems i'm still having the same problem | 14:29 |
| ehnde | i signed out and signed back in | 14:29 |
| ehnde | if i click on dashboard, files, notes, or contacts i'm directed to https://one.ubuntu.com/plans/ | 14:29 |
| beuno | ehnde, so, you may have lost the basic plan as well | 14:36 |
| beuno | ehnde, can you try signing up for the basic plan? | 14:36 |
| ehnde | it says "You are already subscribed to Ubuntu One Basic." on https://one.ubuntu.com/plans/ under the "Ubuntu One Basic" section of the page | 14:38 |
| beuno | ehnde, let me fix that for you | 14:38 |
| beuno | ehnde, give it a try now | 14:39 |
| ehnde | logged out, logged in, clicked "Files" and i'm directed to https://one.ubuntu.com/plans/ | 14:40 |
| beuno | hm | 14:41 |
| beuno | ehnde, and if you go to https://one.ubuntu.com/dashboard/? | 14:41 |
| beuno | ehnde, give it another go now | 14:42 |
| ehnde | if i put https://one.ubuntu.com/dashboard/ in my browser, i'm redirected to https://one.ubuntu.com/plans/ | 14:44 |
| beuno | :/ | 14:45 |
| beuno | ehnde, can you try logging out and back in one more time? | 14:45 |
| ehnde | same thing happening :( | 14:46 |
| beuno | ehnde, and you're sure the account has tmilam@gmail.com associated with it? | 14:47 |
| ehnde | just now double checked (clicked on My Account) in the top right of the screen | 14:47 |
| ehnde | under personal details i see Email: tmilam@gmail.com | 14:47 |
| beuno | ehnde, ok, trying one last thing! | 14:48 |
| beuno | give it a try now | 14:48 |
| ehnde | whoa | 14:48 |
| ehnde | whatever you just did worked | 14:48 |
| beuno | \o/ | 14:48 |
| beuno | ok | 14:48 |
| beuno | I need to file some bugs then! :) | 14:48 |
| ehnde | yay! | 14:48 |
| ehnde | thanks so much for what you do! | 14:48 |
| beuno | no problem, sorry for all the troubles | 14:49 |
| duanedesign | awesome it is working! | 14:50 |
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