[01:07]  * DiegoSarmentero is away: Not here...
[14:15] <ehnde> hi, having a bit of a problem accessing my files on one.ubuntu.com
[14:15] <ehnde> http://askubuntu.com/questions/53332/lost-access-to-my-files-after-changing-plan
[14:16] <ehnde> i switched from a 20 pack back to the 2gb free plan (i was only using 1.6gb of space)
[14:16] <ehnde> and now anytime i try to get to my files, i'm put into this screen: https://one.ubuntu.com/plans/
[14:16] <ehnde> i can't get past that to access my files
[14:19] <duanedesign> hello ehnde
[14:19] <ehnde> hi
[14:21] <duanedesign> ehnde: what is the username associated with that account?
[14:22] <ehnde> tmilam@gmail.com
[14:23] <duanedesign> ok
[14:23]  * duanedesign looking
[14:27] <duanedesign> ehnde: could you please try now to access your account at one.ubuntu.com
[14:28] <ehnde> ok, i'll try it now
[14:29] <ehnde> seems i'm still having the same problem
[14:29] <ehnde> i signed out and signed back in
[14:29] <ehnde> if i click on dashboard, files, notes, or contacts i'm directed to https://one.ubuntu.com/plans/
[14:36] <beuno> ehnde, so, you may have lost the basic plan as well
[14:36] <beuno> ehnde, can you try signing up for the basic plan?
[14:38] <ehnde> it says "You are already subscribed to Ubuntu One Basic." on https://one.ubuntu.com/plans/ under the "Ubuntu One Basic" section of the page
[14:38] <beuno> ehnde, let me fix that for you
[14:39] <beuno> ehnde, give it a try now
[14:40] <ehnde> logged out, logged in, clicked "Files" and i'm directed to https://one.ubuntu.com/plans/
[14:41] <beuno> hm
[14:41] <beuno> ehnde, and if you go to https://one.ubuntu.com/dashboard/?
[14:42] <beuno> ehnde, give it another go now
[14:44] <ehnde> if i put https://one.ubuntu.com/dashboard/ in my browser, i'm redirected to https://one.ubuntu.com/plans/
[14:45] <beuno> :/
[14:45] <beuno> ehnde, can you try logging out and back in one more time?
[14:46] <ehnde> same thing happening :(
[14:47] <beuno> ehnde, and you're sure the account has tmilam@gmail.com associated with it?
[14:47] <ehnde> just now double checked (clicked on My Account) in the top right of the screen
[14:47] <ehnde> under personal details i see Email: tmilam@gmail.com
[14:48] <beuno> ehnde, ok, trying one last thing!
[14:48] <beuno> give it a try now
[14:48] <ehnde> whoa
[14:48] <ehnde> whatever you just did worked
[14:48] <beuno> \o/
[14:48] <beuno> ok
[14:48] <beuno> I need to file some bugs then!  :)
[14:48] <ehnde> yay!
[14:48] <ehnde> thanks so much for what you do!
[14:49] <beuno> no problem, sorry for all the troubles
[14:50] <duanedesign> awesome it is working!