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| alourie | hello | 13:34 |
|---|---|---|
| mvo | jibel: btw, THANKS for your speedy verification of #859373, you really ROCK | 17:05 |
| === yofel_ is now known as yofel | ||
| danne | ANyone from Ubuntu Friendly here? | 21:01 |
| roadmr | danne: here | 21:01 |
| roadmr | how can I help? | 21:01 |
| danne | I have run System Testing 3 times with perfect result, but my laptop is still listed as a 1 star system and my result is not included, how would I troubleshoot that? | 21:03 |
| roadmr | danne: did you look at the generated report (View Report) prior to submitting? did you see any failures there? | 21:05 |
| roadmr | danne: the only way for it to have one star is if it failed a core test | 21:05 |
| roadmr | danne: could you tell me your laptop's model? | 21:05 |
| danne | Manufacturer: ASUSTeK Computer INC. | 21:08 |
| danne | Product Name: 1015PEM | 21:09 |
| roadmr | danne: an eee PC ? | 21:09 |
| roadmr | danne: did your suspend/resume test work fine? the only submission for the 1015PEM I see has a suspend failure, this is considered core for laptops so failing that will drop the rating to one star | 21:10 |
| danne | Suspend works fine. | 21:11 |
| roadmr | danne: remember it takes up to 3 hours for a submission to make it into the UF website, so if you tested in the last couple of hours you may have to wait a bit for it to come in | 21:11 |
| danne | What can I search for in the file to find the actual test results, the submitted xml-file is 35671 lines so it's hard to find the actual test report in it. | 21:11 |
| danne | roadmr: I did the test right after your presentation :-) I also tested before, but then I forgot to RTFM and unchecked the test I couldn't do. | 21:13 |
| roadmr | danne: heheh, well so we may have an actual problem/bug here | 21:13 |
| roadmr | danne: look for "suspend/" in the file | 21:14 |
| danne | My submissions are here I think: https://launchpad.net/~dannew/+hwdb-submissions | 21:14 |
| roadmr | the first tag block right after the <question> should have the pass/fail result | 21:15 |
| roadmr | danne: yes! well that's quite helpful, let me see | 21:15 |
| roadmr | danne: I only see one submission for today... let me try to fetch and look at it | 21:15 |
| danne | roadmr: Yes, that's the one I did after the presentaion. | 21:17 |
| roadmr | danne: ok, gotcha, I'm seeing failures in the wireless tests | 21:18 |
| danne | suspend/wireless_before_suspend seems to fail with a reference to eth0, which is irrelevant as wlan0 is the wireless interface. | 21:18 |
| roadmr | danne: did you have an active wireless connection at that moment? | 21:20 |
| danne | Not sure, probably :-) | 21:23 |
| roadmr | danne: could I trouble you to file a bug about that? use "apport-bug checkbox" from a terminal | 21:24 |
| roadmr | danne: in the description say that wireless_before_suspend failed, it'd be useful if you could comment that you saw eth0 mentioned | 21:24 |
| roadmr | and I'd really appreciate if you could attach output of this command | 21:25 |
| roadmr | nmcli con status | 21:25 |
| roadmr | and | 21:25 |
| roadmr | nmcli dev list | 21:25 |
| roadmr | danne: I think the wireless script got confused, you may have had both a wired and wireless connection, and maybe you had more than one wireless connection configured (say, if you tested at work or an internet cafe but you also have a config for your home connection) | 21:26 |
| roadmr | danne: a workaround for your tests to pass is to remove all wireless configurations except the one you're actually using at the moment, but it's a painful workaround :( we can't go asking people to delete configurations that might be hard to recreate. | 21:27 |
| roadmr | danne: so to sum up, it looks like a bug in our test, we'll have to look at it. | 21:27 |
| * roadmr can be a bit verbose some times | 21:27 | |
| danne | WHat should I write as the bug description? | 21:27 |
| danne | So, if I delete all my configured networks in network-manager, it should work? | 21:28 |
| roadmr | "wireless_test failed" should be a good starting point | 21:28 |
| roadmr | danne: it should, yes - all but the one you're actually using at the moment. The test needs at least one configured connection to work | 21:29 |
| roadmr | er, "wireless_before_suspend" would be better, sorry about that | 21:29 |
| roadmr | danne: by the way, if you want to look at your test report, it's in ~/.cache/checkbox/submission.xml, open it with firefox, you can clearly see which tests failed or passed | 21:30 |
| danne | Cool, I donwloaded the file from launchpad and opened it in vim, that also worked. | 21:32 |
| danne | I have registered bug #877752. | 21:32 |
| ubot4 | Launchpad bug 877752 in checkbox (Ubuntu) "wireless_before_suspend failed (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/877752 | 21:32 |
| roadmr | danne: thanks! | 21:33 |
| danne | I'll disconnect from my screen session as I'll lose it anyways during suspend testing and delete my configured networks and try again. | 21:34 |
| danne | I'll get back here when I know if helped. | 21:34 |
| roadmr | danne: thanks so much for trying, if it works well I'd appreciate if you could update the bug indicating what you did to make it work | 21:34 |
| roadmr | danne: i probably won't be here when you get back (I'm about to log off) but I'll keep an eye on the bug | 21:34 |
| roadmr | danne: thanks again and sorry for the inconvenience, tests should work :) | 21:35 |
| danne | roadmr: Thanks for the help. | 21:36 |
| roadmr | danne: are you still here? could you also post output of "nmcli con" before you delete all your connections? | 21:36 |
| roadmr | danne: thank you for the report :) | 21:36 |
| danne | Yup, will do. | 21:37 |
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