[02:06] <keithclark> My ubuntuone-syndaemon on 11.10 is using a very, very high cpu percentage.  Around 50-80%.  It makes all of my other applications very sluggish and almost unusable.  Is this a bug?
[02:10] <keithclark> It seems to affect Firefox the most, but all applications just drag
[02:12] <keithclark> Maybe I should just kill the process?  I could really use some help here
[02:15] <keithclark> Is there any other support venues available to me other than IRC?  800 number?
[02:23] <jderose> Chipaca: dobey: JamesTait: thisfred: statik: anyone around who could advise keithclark on the above?
[02:28] <keithclark> Ok, it seems that I'm sharing my .mozilla directory and everytime I use FF, my system grinds to a halt.  I do the same on another machine running 11.04 and this does not happen.
[02:29] <keithclark> I'm trying to offer information here folks
[02:30] <jderose> keithclark: hmm, your .mozilla directory is really not something you'll want to share
[02:30] <keithclark> jderose, why not?  I love being in sync with my browser at two locations
[02:31] <jderose> keithclark: it would be better to use Firefox sync as firefox isn't expected it's special files to be getting modified by another program as it's running
[02:32] <jderose> keithclark: but agreed, browsers being is sync is priceless :-D
[02:32] <keithclark> The two locations are not active at the same time.  No modifications
[02:33] <jderose> keithclark: even so, when you first start your computer, there maybe pending changes coming in from ubuntuone as firefox is running... the high cpu usage could be firefox and ubuntuone sync fighting for control of the files
[02:35] <keithclark> Maybe....I'm quite a bit disappointed by the help response here.  If I were a paying (which I have been seriously considering) customer I would be greatly debating whether to keep my account or not.
[02:35] <keithclark> Just an observation of course
[02:40] <jderose> keithclark: i know many of the ubuntuone folks are in europe, so they are likely sleeping right now :)
[02:40] <jderose> plus, it's the weekend :)
[02:41] <keithclark> True enough, and I didn't mean any dig on you trying to help me.  Sorry about that
[02:41] <jderose> keithclark: but i'd strongly advise against syncing firefox this way... mostly as firefox wasn't designed to work with this sort of thing
[02:41] <jderose> keithclark: firefox doesn't know when the sync will happen, so the sync might being sync a broken, inconsistent state
[02:41] <keithclark> But on one machine it works awesome.  Running Ubuntu 11.04
[02:42] <jderose> keithclark: doesn't mean anything is broken in ubuntuone sync though... changes in firefox could just as likely caused it not to work any longer
[02:42] <keithclark> Could be.  I'll look into the other thing you mentioned.
[02:43] <jderose> keithclark: you should try firefox sync... then you can be using your browser on multiple computers at the *same time* and syncing :)
[02:43] <keithclark> I will check that out, thanks!
[02:43] <jderose> keithclark: np :)
[02:44] <keithclark> Other than this issue, I must say that UbuntuOne works just fantastic now.  I was an early adopter.
[02:45] <duanedesign> hello karni
[02:45] <duanedesign> oops
[02:45] <duanedesign> keithclark:
[02:46] <duanedesign> keithclark: have you recently addded a bunch of files to sync?
[02:46] <duanedesign> keithclark: could you open a terminal and run the command:  u1sdtool --waiting | wc -l
[02:46] <keithclark> duanedesign, this troubled machine was added yesterday
[02:47] <keithclark> duanedesign, I get errors with that command
[02:47] <keithclark> Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap",
[02:49] <duanedesign> keithclark: does this command error as well:   u1sdtool -s
[02:49] <keithclark> Yes, but with some results....
[02:50] <keithclark> State: QUEUE_MANAGER
[02:50] <keithclark>     connection: With User With Network
[02:50] <keithclark>     description: processing the commands pool
[02:50] <keithclark>     is_connected: True
[02:50] <keithclark>     is_error: False
[02:50] <keithclark>     is_online: True
[02:50] <keithclark>     queues: WORKING
[02:50] <keithclark> Lots of the same errors before this final output
[02:50] <duanedesign> the first command just returns a number so it might be hard to pick out with the gtk errors
[02:54] <keithclark> duanedesign, anything more you need?
[02:55] <duanedesign> keithclark: can you try the command:  u1sdtool --waiting | wc -l
[02:55] <duanedesign> again
[02:55] <duanedesign> it should return a number
[02:56] <keithclark> 15
[02:56] <duanedesign> aha
[02:56] <duanedesign> well that is not a lot..
[02:56] <keithclark> That helped?
[02:58] <duanedesign> keithclark: could you email me your logs and I will look at them.  here are the instructions. I will send you my email in a private message
[09:22] <zus> is anyone around!  im trying to switch users on ubuntu one,  i thought i can check my one account and then go to my current account but it isnt letting me change!
[09:43] <zus> is anyone around!  im trying to switch users on ubuntu one,  i thought i can check my one account and then go to my current account but it isnt letting me change!
[10:20] <zus> ubuntu one wont let me change which account i can log in with.... anyone  know  how to change this?!!!
[12:17] <kurisu> I'm having an issue when ubuntuone syncs... it slows my computer (quad core, 4gb ram) to a halt!! I've tried limiting the upload/download speeds but no difference. any ideas?
[12:18] <kurisu> is there a way to set a schedule so it only syncs at night?
[12:22] <kurisu> ???
=== yofel_ is now known as yofel
=== eu is now known as Guest23408
=== Guest23408 is now known as adorilson
=== karni is now known as zinf_test
=== zinf_test is now known as karni
[18:59] <kurisu> getting really fed up with ubuntuone
[18:59] <kurisu> whats with these performance issues
[19:00] <kurisu> quad core, 4gb ram, useless when syncing
[19:00] <kurisu> is there an  alterative
[19:00] <kurisu> ?
[19:23] <zus> how come  im not able to log into my 2nd ubuntu one account from ubuntu one client ?
[19:30] <zus> how come  im not able to log into my 2nd ubuntu one account from ubuntu one client ? on xubuntu  11.10 -
[19:35] <kurisu> shit support
[19:57] <nhaines> kurisu: it's the weekend.  Send an email or try again tomorrow.  No U1 staff are actively around now.
=== eu is now known as Guest4914
[20:01] <duanedesign> hello kurisu
[20:02] <duanedesign> zus: are you trying to use two accounts on the samw computer?
[20:03] <zus> duanedesign,  well i wzanted to check my folders from  my  desktop, while i was on my laptop
[20:04] <duanedesign> zus: the easiest way would be to use the web interface
[20:04] <duanedesign> zus: if you try and use two accounts with the desktop client you could end up with conflicting metadata
[20:05] <zus> hmm, so am i going to have to reinstall?
[20:05] <duanedesign> zus: no
[20:06] <duanedesign> zus: as long as you go back to the 'original' account that was on thte computer
=== Guest4914 is now known as adorilson
[20:08] <zus> i dont even get a chance to change the user name and password it logs into my one account  straight away.
[20:13] <zus> thansk duanedesign  ill sort this later, take  care.
[20:13] <duanedesign> zus: what version of ubuntu
[20:14] <duanedesign> zus: https://one.ubuntu.com/help/contact/
[20:14] <duanedesign> zus: you can also contact me here ^^
[20:14] <zus> im on 11.10 xubuntu
[20:15] <duanedesign> zus: you should be able to go to the Devices tab and rmeove your computer
[20:16] <duanedesign> zus: once you remove the computer you will be taken to the screen where you can re add your computer to the other account
[20:16] <zus> ? this morning after i installed it i entered my  1st account - and never was able to enter the 2nd which i would rather have  on this lap top.
[20:18] <duanedesign> zus: the Ubuntu One Control Panel has a Devices tab.  Click the Remove button next to your computers name
[20:19] <zus> ok i just re read what ya wrote and  did that, thanks i got the  fields again
[20:22] <duanedesign> ok
[20:22] <zus> ok, one more question before i log, if i were to update  my  launchpad email,  which is also the same  email used for the ubuntu one account,... can i update that as well?
[20:23] <duanedesign> zus: have you synced your computer yet?
[20:24] <zus> it did on its own it said connected after i logged in
[20:28] <zus> no worries, least i got the proper account to proper machines sorted....ill use the web interface from now on. :)   ill read on updateing emails   something tonight
[20:28] <zus> thanks  again  duanedesign  !! :) cheers
[20:29] <duanedesign> zus: sorry
[20:29] <duanedesign> i got disconnected
[20:29] <zus> oh - ...
[20:29] <zus> no worries, least i got the proper account to proper machines sorted....ill use the web interface from now on. :)   ill read on updateing emails   something tonight
[20:29] <zus> thanks  again  duanedesign  !! :) cheers
[20:29] <duanedesign> zus: if you think you havean issue
[20:30] <duanedesign> run this command in a terminal
[20:30] <duanedesign> u1sdtool -s
[20:30] <duanedesign> if it says root_mismatch email me
[20:30] <duanedesign> and I will help you sort it out :)
[20:31] <duanedesign> login.ubuntu.com   to update your email on your Single Sign On Account
[20:32] <zus>  nice
[20:32] <zus>  ill check back in sometime  later tonight.
[21:00] <Jackslaps> Hey can anyone help me with a syncing problem with One?
[21:01] <Jackslaps> Been having problems syncing for a month and I have three albums unable to sync
[21:01] <Jackslaps> State: CHECK_VERSION connection: With User With Network description: checking protocol version is_connected: True is_error: False is_online: False queues: IDLE
[21:46] <duanedesign> Jackslaps hello