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| ashams | cdbs, Hi Bilal, may I PM you? | 14:24 |
|---|---|---|
| cdbs | ashams: yeah, go ahead | 14:25 |
| wagafo | Bug 883677 has a step by step description that I'm able to reproduce perfectly, I think it can be marked as triaged. | 15:28 |
| ubot4 | Launchpad bug 883677 in gnome-settings-daemon (Ubuntu) "Changing the default alert sound breaks desktop sound theme (affects: 5) (heat: 43)" [Undecided,Confirmed] https://launchpad.net/bugs/883677 | 15:28 |
| om26er | wagafo, it may need sending to the people writing gnome-settings-daemon on bugzilla | 15:30 |
| wagafo | Ok, I'll try to take a look there and open a bug if there isn't any. | 15:30 |
| === ChrisGagnon is now known as ChrisGagnon_ | ||
| Amoz | bdmurray, thanks for the correction on #892324, is this the generally preferred way? assigning a package before apport-collect ? | 21:15 |
| bdmurray | Amoz: yes, lots of package have apport hook, you can see them in /usr/share/apport/package-hooks | 21:16 |
| bdmurray | Amoz: these gather detailed information necessary for the specific package | 21:16 |
| bdmurray | the network-manager one should gather lots of kernel information too so if it ends up being a kernel bug it'll be okay | 21:17 |
| Amoz | bdmurray, if there are no hooks, then it doesn't matter in the apport case? (it's always better to have a package assign ofc) | 21:17 |
| bdmurray | running apport-collect for a bug without a package will gather some very basic information about the user's system but instead of having them run it 2 times its best to first assign a package | 21:18 |
| bdmurray | does that help? | 21:18 |
| Amoz | let | 21:19 |
| Amoz | bdmurray, let's say the bug is related to rtorrent (no hooks), then it would be fine to just collect without an assigned package? | 21:20 |
| Amoz | or is it collecting more info if a package is assigned, even if no hook exists for that package? | 21:21 |
| bdmurray | ah, yes it gathers information about dependencies etc | 21:21 |
| bdmurray | actually just dependencies | 21:22 |
| Amoz | that answers my question. Assigning a package is important then | 21:22 |
| bdmurray | well modified conffiles too | 21:22 |
| bdmurray | very important! | 21:22 |
| bdmurray | Amoz: Do you have any other questions? | 21:24 |
| Amoz | bdmurray, I'm new to this stuff, and every bug is different. I'm thinking about asking the report of #892048 to give some more info about the bug (action, what happened, expectations). | 21:28 |
| Amoz | would that be a good idea? | 21:28 |
| bdmurray | bug 892048 | 21:29 |
| ubot4 | Launchpad bug 892048 in gnome-disk-utility (Ubuntu) "hard disk health problem (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/892048 | 21:29 |
| Amoz | and set it to incomplete | 21:30 |
| bil21al | bdmurry i have a question u are the the admin so u may give well answer | 21:31 |
| bdmurray | Yes that would be a good idea, however in this specific case I'm guessing the reporter was running gnome-disk-utility and saw that their hard disk has an issue and doesn't know what to do | 21:31 |
| bdmurray | or thinks its a bug although their hardware being broken or failing isn't something we can do about | 21:32 |
| bdmurray | we can do anything about | 21:32 |
| Amoz | bdmurray, sounds reasonable, but one should really make sure that's the case, no? | 21:32 |
| Amoz | or just set it to invalid directly? | 21:32 |
| bdmurray | Amoz: yes, but to reduce the number of back and forths necessary I say "It sounds like ... and this isn't something we can do anything about. Take these steps to back up your system.... and if you think there is a bug in the software please indicate what it is." set to incomplete and subscribe | 21:33 |
| Amoz | bdmurray, thanks! | 21:34 |
| bdmurray | bil21al: what is your question? | 21:35 |
| bil21al | i m a unity triager mostly i triage unity but some told me that u cant apply for the bug control if u are not a subcriber of upstream bugs like empathy etc ..i dont get him why is he saying this | 21:36 |
| bil21al | can u tel me why i cannot apply for the bug control while i m a unity triager | 21:37 |
| bil21al | ? | 21:37 |
| bdmurray | If you work on bug reports about Ubuntu packages you can apply for Bug Control | 21:38 |
| bdmurray | There is no need to subscribe to upstream bugs although we'd like it if you did | 21:38 |
| bil21al | ok and here is another matter my karma is not shown in unity contributor while who have less than me are shown there | 21:40 |
| bdmurray | Karma is a feature of Launchpad so launchpad would be the best people to talk to | 21:41 |
| bil21al | ok thanks very much | 21:41 |
| greg-g | they're in #launchpad, just fyi | 21:41 |
| Amoz | bdmurray, if a system restarts when playing video in VLC, Mplayer etc. would this be a linux problem or hw? what would be appropriate steps for triaging? | 23:09 |
| Amoz | bug 892026 | 23:09 |
| ubot4 | Launchpad bug 892026 in ubuntu "ubuntu 11.10 restarts while playing video (affects: 1) (heat: 10)" [Undecided,New] https://launchpad.net/bugs/892026 | 23:09 |
| bdmurray | Amoz: that sounds kind of crazy but if it only happens when manipulating the video I'd guess an X related issue | 23:16 |
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