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[14:24] <ashams> cdbs, Hi Bilal, may I PM you?
[14:25] <cdbs> ashams: yeah, go ahead
[15:28] <wagafo> Bug 883677 has a step by step description that I'm able to reproduce perfectly, I think it can be marked as triaged.
[15:28] <ubot4> Launchpad bug 883677 in gnome-settings-daemon (Ubuntu) "Changing the default alert sound breaks desktop sound theme (affects: 5) (heat: 43)" [Undecided,Confirmed] https://launchpad.net/bugs/883677
[15:30] <om26er> wagafo, it may need sending to the people writing gnome-settings-daemon on bugzilla
[15:30] <wagafo> Ok, I'll try to take a look there and open a bug if there isn't any.
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[21:15] <Amoz> bdmurray, thanks for the correction on #892324, is this the generally preferred way? assigning a package before apport-collect ?
[21:16] <bdmurray> Amoz: yes, lots of package have apport hook, you can see them in /usr/share/apport/package-hooks
[21:16] <bdmurray> Amoz: these gather detailed information necessary for the specific package
[21:17] <bdmurray> the network-manager one should gather lots of kernel information too so if it ends up being a kernel bug it'll be okay
[21:17] <Amoz> bdmurray, if there are no hooks, then it doesn't matter in the apport case? (it's always better to have a package assign ofc)
[21:18] <bdmurray> running apport-collect for a bug without a package will gather some very basic information about the user's system but instead of having them run it 2 times its best to first assign a package
[21:18] <bdmurray> does that help?
[21:19] <Amoz> let
[21:20] <Amoz> bdmurray, let's say the bug is related to rtorrent (no hooks), then it would be fine to just collect without an assigned package?
[21:21] <Amoz> or is it collecting more info if a package is assigned, even if no hook exists for that package?
[21:21] <bdmurray> ah, yes it gathers information about dependencies etc
[21:22] <bdmurray> actually just dependencies
[21:22] <Amoz> that answers my question. Assigning a package is important then
[21:22] <bdmurray> well modified conffiles too
[21:22] <bdmurray> very important!
[21:24] <bdmurray> Amoz: Do you have any other questions?
[21:28] <Amoz> bdmurray, I'm new to this stuff, and every bug is different. I'm thinking about asking the report of #892048 to give some more info about the bug (action, what happened, expectations).
[21:28] <Amoz> would that be a good idea?
[21:29] <bdmurray> bug 892048
[21:29] <ubot4> Launchpad bug 892048 in gnome-disk-utility (Ubuntu) "hard disk health problem (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/892048
[21:30] <Amoz> and set it to incomplete
[21:31] <bil21al> bdmurry i have a question u are the the admin so u may give well answer
[21:31] <bdmurray> Yes that would be a good idea, however in this specific case I'm guessing the reporter was running gnome-disk-utility and saw that their hard disk has an issue and doesn't know what to do
[21:32] <bdmurray> or thinks its a bug although their hardware being broken or failing isn't something we can do about
[21:32] <bdmurray> we can do anything about
[21:32] <Amoz> bdmurray, sounds reasonable, but one should really make sure that's the case, no?
[21:32] <Amoz> or just set it to invalid directly?
[21:33] <bdmurray> Amoz: yes, but to reduce the number of back and forths necessary I say "It sounds like ... and this isn't something we can do anything about.  Take these steps to back up your system.... and if you think there is a bug in the software please indicate what it is." set to incomplete and subscribe
[21:34] <Amoz> bdmurray, thanks!
[21:35] <bdmurray> bil21al: what is your question?
[21:36] <bil21al> i m a unity triager mostly i triage unity but some told me that u cant apply for the bug control if u are not a subcriber of upstream bugs like empathy etc ..i dont get him why is he saying this
[21:37] <bil21al> can u tel me why i cannot apply for the bug control while i m a unity triager
[21:37] <bil21al> ?
[21:38] <bdmurray> If you work on bug reports about Ubuntu packages you can apply for Bug Control
[21:38] <bdmurray> There is no need to subscribe to upstream bugs although we'd like it if you did
[21:40] <bil21al> ok and here is another matter my karma is not shown in unity contributor while who have less than me are shown there
[21:41] <bdmurray> Karma is a feature of Launchpad so launchpad would be the best people to talk to
[21:41] <bil21al> ok thanks very much
[21:41] <greg-g> they're in #launchpad, just fyi
[23:09] <Amoz> bdmurray, if a system restarts when playing video in VLC, Mplayer etc. would this be a linux problem or hw? what would be appropriate steps for triaging?
[23:09] <Amoz> bug 892026
[23:09] <ubot4> Launchpad bug 892026 in ubuntu "ubuntu 11.10 restarts while playing video (affects: 1) (heat: 10)" [Undecided,New] https://launchpad.net/bugs/892026
[23:16] <bdmurray> Amoz: that sounds kind of crazy but if it only happens when manipulating the video I'd guess an X related issue