[14:38] <JasonGriffee> I can't get my files to sync, it times out, won't load account info.
[14:39] <JasonGriffee> what might cause this?
[14:42] <gatox> JasonGriffee, win or linux?
[15:11] <duanedesign> Jason...missed im
[15:11] <duanedesign> hello gatox
[15:11] <gatox> duanedesign, hi!
[15:13] <duanedesign> gatox: up to anything exciting/interesting today?
[15:13]  * duanedesign is playing with his new Android phone
[15:13] <gatox> duanedesign, just coding ninja-ide jeje nothing crazy
[15:13] <gatox> duanedesign, you?
[15:13] <gatox> duanedesign, cool.... which one do you bought?
[15:14] <duanedesign> gatox: I had an <whispers> iphone </whispers>
[15:14] <duanedesign> gatox: now I have  the Samsung GalaxyII
[15:14] <duanedesign> so far I really like it
[15:14] <gatox> duanedesign, ahhhh that is a good one
[15:17] <duanedesign> gatox: what have you been working on?
[15:18] <gatox> duanedesign, in u1? or my free time? :P
[15:18] <duanedesign> gatox: in U!?
[15:19] <gatox> duanedesign, qt ui....... and fixing a lot of unicode bugs :P jeje
[15:20] <duanedesign> :)
[23:00] <vorburger> hello, is it OK to file a bug on https://bugs.launchpad.net/ubuntuone-client/+filebug with Summary "Ubuntu One Android Client Auto-Upload Photos cannot be disabled" ? I can uncheck Auto-upload photos in Settings > Options > Configure auto-upload all I want - it keeps uploading... I initially had it checked, then changed my mind.. it keeps uploading existing photos.
[23:02] <karni> vorburger: Hi
[23:03] <karni> vorburger: The project is ubuntuone-android-client, but so it happens I'm the lead developer
[23:03] <karni> vorburger: Is it continously uploading your pictures right now? Or when you take a new picture, it auto-uploads it?
[23:04] <karni> vorburger: Unless you reply here :) you can use this page instead https://bugs.launchpad.net/ubuntuone-android-files/+filebug
[23:05] <vorburger> @karni oh hi, wow. It is continously uploading my EXISTING pictures right now. It's a fresh install just now, and on install I believe I choose something about upload existing pictures. Then I changed my mind and went into Settings to uncheck that, but it kept at it... ;-) I just uninstall and re-install to see if that helps.
[23:06] <karni> vorburger: go to phone -> Menu -> Settings -> Applications -> Ubuntu one files -> Force close
[23:07] <karni> Settings -> Applications -> Manage applications -> UBuntu One Files -> Force stop
[23:07] <karni> vorburger: ↑
[23:07] <vorburger> @karni: I already did that earlier - when I restarted it, it picked up where it left of - ignoring the settings.
[23:08] <karni> vorburger: Oh.. it thought it were failed uploads hrm..
[23:08] <karni> vorburger: I have a solution :)
[23:08] <karni> vorburger: Ubuntu One Files -> Settings -> Cancel pending transfers
[23:09] <vorburger> @karni: I have now un-installed and re-installed and choose that option to Never sync, and it's OK now. So I'm all good (no need to provide further support). Do you still want a bug report?
[23:09] <karni> vorburger: if you force stop it then, it will not continue.
[23:09] <karni> vorburger: No, but thank you for reporting that :) I have some improvements in mind for auto-upload, I'll remember about that isue.
[23:10] <karni> vorburger: Terribly sorry for the inconvenience, and thank you for coming here and letting us know :)
[23:10] <vorburger> @karni: Well ideally if one change a Setting it should affect "ongoing" stuff as well? OK sure, no bug report then.
[23:10] <duanedesign> hello karni
[23:11] <karni> vorburger: Ideally, yes. That's the way how it should work.
[23:11]  * duanedesign wonders if karni has irssi set to ping him when someone mentions 'Android'  :)
[23:11] <karni> hi duanedesign :)
[23:12] <karni> duanedesign: actually.. that's a good idea. I think I had that hilight before. No, I was here by curiosity ;>
[23:12] <karni> vorburger: Actually, ideally there should be a visible queue, where user can cancel any particular transfer, or all of them.
[23:14] <vorburger> Android unrelated question... what's it with the "only works from ~/Ubuntu One" ?? It works nicely with "Ubuntu One" (great), but I can't get it to sync a ~/Test folder (or I'm too dumb to understand it; what-do-you mean "Cloud Folder" ?!). Any my Music is on an external drive, not in ~, and you don't support Sym Links... hm. Want me to move my ~ on that external USB drive (it's always on) just for U1?!
[23:14] <duanedesign> karni: i have been brainstorming about words i could set to ping me when people need support
[23:14] <duanedesign> karni: like 'help'. 'question'
[23:15] <duanedesign> cloud folder is any folder in your Home directory you set to sync with Ubuntu One
[23:15] <duanedesign> vorburger: ^
[23:16] <duanedesign> the trouble with external drives is if they become disconnected Ubuntu One will think you deleted those folders
[23:16] <karni> vorburger: It's not that we want you to move all your music. It's just theres great complexity with supporting symlinks, as they can cause recursive loops, and these need detection. Or synced folders inside synced folders.
[23:16] <karni> vorburger: also, exactly what duanedesign just said.
[23:17] <duanedesign> vorburger: you are  having trouble syncing ~/Test ?
[23:17] <karni> vorburger: oh, by they way (yeah duanedesign :D), you can sync ~/Test to ubuntu one!
[23:18] <karni> vorburger: if you make a folder in your home dir synchronize with Ubuntu One, it becomes a 'Cloud folder' (U1 team had to name it somehow)
[23:18] <duanedesign> Chipaca does a good job of explaining why folders outside Home do notsync http://askubuntu.com/questions/51362/why-not-sync-folders-outside-home-with-ubuntu-one
[23:19] <vorburger> @duanedesign Ok... so I do this: 1. Create New Folder TestU1 in ~, 2. Copied a photo into it, and a test with "Hello World" in it, 3. TestU1 > Ubuntu One > Synchronize this Folder. The Folder has the green checkmark. The two files in the test folder have no icons (but the ribbon with "Synchronize this folder" checked is there). The Ubuntu One Control Panel says File Sync is up-to-date. On the Android App and the Web the Folder is ther
[23:19] <vorburger> e, but empty.
[23:21] <duanedesign> vorburger: are you using Ubuntu Lucid 10.04 ?
[23:21] <karni> vorburger: :)
[23:21] <vorburger> no I'm on 11.10 - but since a few hours only ;-) it's an upgrade (but I don't know if it worked before, had signed up for U1 earlier, but only really tried it today)
[23:21] <karni> vorburger: We never said Android app synchronizes files, I'm sorry. We don't support that yet :(
[23:21] <karni> duanedesign: HE's asking about sync on Android.
[23:22] <karni> vorburger: We only have *auto-upload* (as we call it), to back up pictures. Sadly, sync is not there just _yet_
[23:22] <karni> vorburger: We will, however, be working on supporting that shortly (I believe February will bring API changes we need for that.)
[23:23] <karni> oh wait.. I got it wrong again
[23:23] <karni> vorburger: Could you check if the file is visible on https://one.ubuntu.com/files ?
[23:24] <duanedesign> the folder emblems should be working in 11.10
[23:25] <vorburger> I think you misunderstand: Forget Android all together. Based on the simply steps I did, the 2 sample files in my TestU1 do NOT show up on https://one.ubuntu.com/files/#f=u%2F~%2FTestU1
[23:26] <duanedesign> ahh
[23:26] <karni> vorburger: This is why the folder is empty on Android, right.
[23:26] <karni> Looks like the file hasn't made it to the cloud, duanedesign ?
[23:26]  * duanedesign nods
[23:27] <vorburger> forget Android - so sorry I'm confusing you guys by having first brought up the point about the Android Photo Sync and then this - the 2 have nothing to do with each other - really sorry.
[23:27] <duanedesign> vorburger: can you open a Terminal and run this command:  u1sdtool --waiting | wc -l
[23:27] <vorburger> The response of "u1sdtool --waiting | wc -l" is 0
[23:27] <duanedesign> that will tell you how  many files are in the sync queue
[23:27] <duanedesign> ok
[23:28] <duanedesign> vorburger: can you try the command :   u1sdtool -q
[23:28] <duanedesign> then:  u1sdtool -c
[23:28] <duanedesign> that will restart Ubuntu One
[23:28] <duanedesign> their was a bug where new Cloud Folders were not being picked up. Though I think it is fixed
[23:29] <vorburger> thanking you for having posted http://askubuntu.com/questions/51362/why-not-sync-folders-outside-home-with-ubuntu-one, I read it now. Will the idea described there of mounting my external drive inside the home directory work, do you recommend that? I respect the difficulty of support symlinks.
[23:31] <duanedesign> vorburger: I would. Chipaca is one of  our engineers so it is fairly safe to follow his advice. AS usual though i would make sure you have back  ups
[23:31] <karni> vorburger: I imagine, the moment you unmount your drive, U1 will think files are gone, and remove them from cloud storage.
[23:31] <duanedesign> but that goes for all data :)
[23:32]  * karni shuts up :)
[23:33] <karni> I'm gonna get some food, have a great evening guys.
[23:34] <vorburger> @duanedesign: Yup, it looks like (it's still working on it..) the u1sdtool -q; u1sdtool -c seems to help...  whatever "bug where new Cloud Folders were not being picked up" is still there in 11.10 - would you like me to create a bug report or anything, or forget about it?
[23:36] <duanedesign> vorburger: first run your updates to make sure you have the newest client
[23:36] <duanedesign> let me see if i can find the bug
[23:39] <vorburger> @duanedesign: Update Manager says Your system is up-to-date.. I'm sorry to be trouble, but "u1sdtool --waiting | wc -l" keeps says 4 (3x 5 MB Photos and a text file), but appears to "choke" on it? Ubuntu One Control Panel
[23:39] <vorburger> still "File Sync in progres...", and at some point in the middle went "Disconnected" and then seemed to re-connect.
[23:40] <duanedesign> ugh. That is from high server loads
[23:41] <duanedesign> vorburger: you can run this command to watch the logs: tail -fn 50 .cache/ubuntuone/log/syncdaemon.log
[23:41] <duanedesign> you wil likely see something like this:
[23:41] <duanedesign> Connection lost, reason: [Failure instance: Traceback: <class 'OpenSSL.SSL.Error'>: [('SSL routines', 'SSL23_READ', 'ssl handshake failure')]
[23:42] <duanedesign> it is frustraating but we are working on reducing the impact of these peaks in traffic
[23:43] <vorburger> duanedesign: Yes, exactly that's in the logs. Great to hear it's being worked on! I don't want to take more of your time then - thanks a lot for your help.
[23:44] <duanedesign> bug #869920
[23:44] <ubot4> Launchpad bug 869920 in ubuntuone-client (Ubuntu Precise) (and 6 other projects) "Files in new UDFs are not uploaded due to filtering (affects: 12) (dups: 3) (heat: 72)" [High,Fix released] https://launchpad.net/bugs/869920
[23:45] <duanedesign> vorburger: that is the bug for needing to restart Ubuntu One for cloud folders(UDF) to upload
[23:46] <duanedesign> vorburger: could you run this command so I can see what version of UbuntuOne you have:   dpkg -l ubuntuone-client
[23:48] <vorburger> duanedesign: Yes that bug description sounds like what I experienced.   dpkg -l ubuntuone-client says that I have 2.0.0-0ubuntu2.3. The 869920 says fixed in 2.99 - much later. Is it expected/normal that these more recent packaged don't come in Update Manager?
[23:50] <duanedesign> vorburger: usually the fixes appear in the newest version forst. then they have to go through a process to be 'backported' to older versions to make sure the changes do not break anythiing
[23:52] <vorburger> duanedesign: Of course. By newest version in this context you mean newer than 11.10 I gather? Is there any easy way to pull the latest ubuntuone-client ? I don't mean to take more of your time.. sorry.
[23:53] <duanedesign> vorburger: one thing you can do to help get the fix as fast as possible is make sure you have the proposed and backport updates turned on
[23:53] <duanedesign> if you open the software center under i think edit > software sources > updates
[23:55] <duanedesign> vorburger: it will be backported soon to 11.10. it will appear in the proposed repository first. So if you have that repo checked you will get it a little fsaster
[23:55] <duanedesign> faster*
[23:57] <vorburger> duanedesign: Got it - thank you. Just done, getting 65 updates.. ;) Looking forward to this one next - it kind of spoils first use impression (don't mean to rant, intended as constructive feedback). I should let you go - thanks a lot for the great support. I'll do the Mount thing and shuffle some Music into Ubuntu One and pay the subscription if works out well after 1 month. Thanks again - bye for now.
[23:58] <duanedesign> vorburger: do not worry you are not bothering me. It is my job :)
[23:58] <duanedesign> vorburger: and I enjoy helping
[23:58] <duanedesign> so if you ever have any questions just ping me
[23:58] <duanedesign> also...
[23:59] <vorburger> duanedesign: Great, will do. Q: Are these... uhm.. "capacity problems" frequent?
[23:59] <duanedesign> vorburger: https://one.ubuntu.com/help/contact/
[23:59] <duanedesign> that emails me^^^