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[14:58] <ximion> bdmurray: hi!
[14:58] <ximion> sorry for interrupting :P
[14:59] <ximion> I'd like to have permission to read private bugs in Launchpad and to set their priority, so I send a request to the right mailinglist, according to https://wiki.ubuntu.com/UbuntuBugControl
[14:59] <ximion> this was some months ago
[14:59] <ximion> unfortunately, I haven't got a reply yet
[15:00] <ximion> I am Debian Maintainer and upstream dev for PackageKit, projectM, some KDE libs, GNOME-PackageKit, and some other stuff
[15:00] <bdmurray> ximion: I'm in a meeting at the moment but will look shortly
[15:01] <ximion> bdmurray: okay, it's nothing which needs fast-solving
[15:01] <ximion> I'd just like to sort these bugs set priority for Ubuntu bugs and to see the private bugs
[15:02] <ximion> mvo said, you'd be able to help there ;-)
[15:03] <mvo> +1 for ximion from me
[15:04] <ximion> :-)
[15:06] <hggdh> ximion: I do not remember your application (at least with this nick).
[15:06] <bdmurray> hggdh: I found it and someone didn't include him in the reply
[15:07] <bdmurray> anyway I am adding him now
[15:07] <hggdh> perfect
[15:07] <hggdh> thank you bdmurray
[15:07] <ximion> hehe ^^
[15:07] <hggdh> ximion: we are sorry this fell thru the cracks
[15:07] <ximion> then sorry for sending it twice - I thought the first text went missing :P
[15:08] <hggdh> heh
[15:08] <ximion> hggdh: no problem - maybe I should have asked earlier :)
[15:09] <ximion> (just got a private-bug-duplicate again today, so I thought asking mvo if I did something wrong might be a good idea ^^)
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[15:09] <hggdh> ximion: yes, as a rule of thumb, if you ask something from us, and do not get a timely response, yell nicely ;-)
[15:11] <ximion> uh, crap! Impressive how many crashes have been reported there :-/
[15:12] <ximion> fortunately, it looks like half of the packagekit crashes are invalid, related to old code in a beta Lucid Lynx :)
[15:13] <hggdh> nothing like someone who knows the stuff :-)
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[15:17] <ximion> ^^
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[19:03] <alo21> hi all
[19:04] <alo21> I wold like triaging bug...
[19:04] <alo21> I am reading: https://wiki.ubuntu.com/Bugs/HowToTriage
[19:04] <alo21> is ok?
[19:05] <pleia2> alo21: yes, just ask here if you have questions (and be patient, people aren't always looking at the channel)
[19:06] <alo21> pleia2: ok
[19:06] <alo21> pleia2: one more questio...
[19:07] <alo21> what should I do after reading that page?
[19:10] <greg-g> alo21: try triaging a bug :) Again, if you are unsure, or want someone to check what you did, please ask in here
[19:11] <alo21> greg-g: So... no one will be my tutor?
[19:26] <alo21> greg-g: Could you follow me on triagin my first bug? (if you want)?
[19:30] <greg-g> alo21: I'm sorry, right now I don't have that kind of time to commit. I am in the middle of my work day. If you want to take some first steps yourself, that'd be great.
[19:30] <greg-g> Again, any questions you have just ask them here.
[19:38] <alo21> could someone suggest me with wich bug I should start?
[19:42] <hggdh> alo21: look at the open bugs; try to find one you can understand what is going on. It is usually better if you stick with what you use
[19:43] <hggdh> for example: if you do not do kernel development, do not touch the kernel (package is 'linux
[19:43] <hggdh> ') bugs
[19:44] <alo21> hggdh: I found one obout rhythmbox, I understood it.
[19:44] <alo21> hggdh: but I do not know what to do
[19:44] <hggdh> alo21: so now try to reproduce it
[19:44] <alo21> hggdh: I am doing it..
[19:47] <alo21> hggdh: I can reproduce it.. now I cannot mark it as confirmed.. so what should I do?
[19:48] <hggdh> alo21: can you give me the bug #?
[19:49] <alo21> hggdh: sure: 955145 may be I should re-write descrition bug better?
[19:49] <hggdh> bug 955145
[19:49] <ubot2`> Launchpad bug 955145 in rhythmbox "don`t remember last play position" [Undecided,New] https://launchpad.net/bugs/955145
[19:51] <hggdh> alo21: probably a good idea. I am not sure I understand what the problem is (but, then, I do not usually listen on my laptop)
[19:51] <alo21> hggdh: after that, what should I do?
[19:52] <greg-g> alo21: I would ask the reporter exactly what they are expecting the result to be
[19:52] <hggdh> alo21: you could go upstream (http://bugzilla.gnome.org) and search for a similar/same bug there. If you find one, we add the link to it in this bug; if you do not, we can open it there)
[19:52] <greg-g> Do they want rhythmbox to remember the place in the song you were listening to? or just the song? etc
[19:53] <hggdh> alo21: we do not develop rhythmbox, we just package it. Development is at Gnome
[19:53] <hggdh> greg-g: thanks, makes sense :-)
[19:54] <greg-g> hggdh: yeah, seems like a feature request, but I'm not sure, not a very clear bug :)
[19:56] <alo21> hggdh: greg-g How  I understnd if rhytmbox have this fuction?
[19:56] <greg-g> try it and see if it works
[20:00] <alo21> greg-g: I am wandering if rythmbox's developers had introduce this functionality... and in in the previous versions there was this function
[20:00] <alo21> greg-g: may be rhythmbox never had thi function
[20:00] <hggdh> alo21: what version of Ubuntu are you running?
[20:01] <alo21> hggdh: 12.04
[20:01] <hggdh> OK. It does sound like a feature request, but only way to find out is to go to bugzilla.gnome.org, search there, etc, etc (as I pointed to above)
[20:31] <alo21> hggdh: do I personally or the reporter open the bug on buzilla?
[20:32] <hggdh> alo21: we -- the triagers (or working with the triager hat) open it.
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[20:35] <hggdh> alo21: most of the packages provided by us are developed elsewhere, so we have to signal the developers that a problem was found
[20:36] <alo21> hggdh: ok... thanks
[20:44] <alo21> hggdh: I opened a new bug on bugzilla, now I have to post a comment in Launchpad. have I publish the code bug or the link?
[20:44] <hggdh> alo21: give us the bugzilla bug as 'gnome ...."
[20:44] <alo21> gnome 672097
[20:44] <ubot2`> Gnome bug 672097 in User Interface "Rhythmbox doesn't remember the last cursor's position" [Normal,Unconfirmed] http://bugzilla.gnome.org/show_bug.cgi?id=672097
[20:45] <hggdh> alo21: cool. Now, on our bug, click on "also affects project"
[20:46] <hggdh> alo21: in the new page, paste the b.g.o link in the "I have the URL for the upstream bug"
[20:46] <hggdh> alo21: then click on the "Add to bug report" button
[20:47] <alo21> hggdh: what "b.g.o" means?
[20:48] <hggdh> bugzilla.gnome.org (I am lazy)
[20:54] <alo21> hggdh: Have I post a comment?
[20:56] <hggdh> alo21: I see the upstream bug reflected in our bug. Now, change the status for the 'Rhythmbox (Ubuntu)' from New to Confirmed
[20:57] <hggdh> alo21: after you have done that, you would ping us here and ask for setting the bug to Triaged (only members of Bug Control, and package maintainers, can do that)
[20:57] <hggdh> alo21: since I am following you now, I will set the bug to triaged myself
[20:57] <alo21> hggdh: Done it..
[20:57] <alo21> hggdh: can I make a question?
[20:59] <hggdh> alo21: and I have just set it as Triaged/Wishlist. It is always good to add some explanation on what yu did, and why you did it
[20:59] <hggdh> alo21: and go ahead and ask your question
[20:59] <alo21> hggdh: thanks for your support
[20:59] <hggdh> alo21: my pleasure :-)
[21:00] <alo21> hggdh: my question is: Why I can set the bug as "Comfirmed"  if only two people had found it?
[21:01] <hggdh> alo21: a bug is considered confirmed when two (or more) users experience it
[21:02] <hggdh> alo21: sometimes users will confirm something that is NOT a bug -- but, perhaps, misunderstanding, or wrong expectation --. But, most of the times, it is correctly set
[21:03] <alo21> hggdh: ok... and how can I add an explanation on what I did?
[21:03] <hggdh> alo21: you add a comment
[21:03] <hggdh> :-)
[21:03] <hggdh> like the one I added when I changed the status to Triaged
[21:05] <alo21> hggdh: ok... why your comment and changes appear as one answer if you added the comment after changing the status?
[21:06] <hggdh> alo21: I actually added them all together. If you click on the right triangle to the left of the 'Rhythmbox (Ubuntu)' line, you can do it all in one single sweep
[21:10] <alo21> hggdh: well.. thanks again!!
[21:10] <hggdh> alo21: you are welcome. And thank you for helping
[21:11] <alo21> hggdh: as you told, "is my pleasure" :)
[21:11] <hggdh> :-)
[22:05] <alo21> hggdh: bug 955145
[22:05] <ubot2`> Launchpad bug 955145 in rhythmbox "don`t remember last play position" [Wishlist,Triaged] https://launchpad.net/bugs/955145
[22:05] <alo21> hggdh: may be a made a mistake
[22:07] <alo21> I made.. *
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