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| === jibel changed the topic of #ubuntu-testing to: Welcome to Ubuntu QA and Testing | http://qa.ubuntu.com/ | Ubuntu 12.04 LTS (Precise Pangolin) is released! | http://iso.qa.ubuntu.com | ||
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| moah | hello #ubuntu, I have one problem: i got a new notebook and installed 12.04 on it. then I wanted to run the "ubuntu friendly" test on it, but failed for some reason, and it got submitted anyway, so there is now a bad result for that notebook in the database. I can not delete that wrong test and it wont let me submit repeated tests, any idea how to fix that problem? | 16:00 |
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| wylde | moah, if no one is alive in here you could possibly get a response quickly using the mailing list too :) There's a link to the mailing list here >> http://qa.ubuntu.com/ | 16:02 |
| moah | wylde, thanks again. ;) | 16:03 |
| wylde | moah: np :) | 16:04 |
| roadmr | moah: hello, I can help with Ubuntu Friendly | 16:13 |
| roadmr | moah: you should be able to remove the data files (remove or rename the whole .cache/checkbox directory) and rerun the tests | 16:14 |
| roadmr | moah: if it fails again on the same test, I'd appreciate if you file a bug about the test that's failing | 16:14 |
| roadmr | moah: which one is it, by the way? | 16:14 |
| moah | just a second. | 16:15 |
| roadmr | moah: thanks :) | 16:16 |
| moah | https://friendly.ubuntu.com/12.04/Hewlett-Packard/HP%20635%20Notebook%20PC/i:BZA:HQp:KHi:BEG:D8l:BFCp:h:B5G:BWJ:BFC/ | 16:17 |
| moah | you can safely remove this from the DB, it results from an aborted test. | 16:18 |
| roadmr | moah: hm, there's no easy way to remove them from the database, but if you retest and resubmit it will overwrite this bad submission | 16:18 |
| roadmr | moah: I'll ask if it's possible to remove it anyway | 16:18 |
| moah | I'm retesting right now, so i'll tell you if it worked. | 16:19 |
| moah | (it would be a shame if a 1-star review stays for a notebook where everything "just works" out of the box.) | 16:20 |
| moah | (or everything i tested) | 16:20 |
| roadmr | moah: sure, let me know, I may be out (lunch!) but I'll be back in a short while | 16:21 |
| roadmr | moah: and yes, we're interested in getting good ratings for systems that work well :) | 16:22 |
| moah | guten appetit. | 16:22 |
| moah | okay, I've now deleted .cache/checkbox and then reran the test suite, clicked "submit", but nothing got submitted. | 16:35 |
| roadmr | moah: ?! | 16:36 |
| roadmr | moah: results take about an hour to appear in friendly.ubuntu.com | 16:37 |
| moah | an hour?!? | 16:37 |
| moah | ok, but that doesnt explain why the tests i similarly submitted yesterday didnt appear. | 16:37 |
| roadmr | moah: yes, well they get uploaded to launchpad.net and from there they get processed into friendly, the processing task runs once each hour | 16:37 |
| moah | okay, I'Ll check back later then whether it worked. | 16:38 |
| moah | I assumed they appear immediately because the aborted test appeared immediately. | 16:39 |
| roadmr | moah: hmm maybe you submitted right before the processing task ran, that would have given the illusion of fast processing :) | 16:39 |
| moah | probably i sent it right before the processing ran. | 16:39 |
| moah | yep. | 16:39 |
| moah | maybe a notice should be somwhere (for impatient people like me) that the results wont appear immediately. | 16:41 |
| roadmr | sure, sounds like a good idea! thanks for the suggestion | 16:42 |
| moah | also, the yes-no-question on whether to skip a test does not use translated/localized yes and no, but english ones. | 16:45 |
| roadmr | moah: yes, that's a known problem, there's a bug filed about it but we haven't gotten around to fixing it yet :/ | 16:46 |
| czajkowski | .c | 16:48 |
| moah | roadmr: it of course also can be that the submitted 1-star test is correct, i.e. that something doesnt work, as the page says (memory, hard disk), that would then be an error in the test itself? | 17:00 |
| roadmr | moah: well if you know things work, we'd consider that a bug in the test itself, yes | 17:56 |
| roadmr | moah: you can look at the test report using firefox: | 17:57 |
| roadmr | moah: firefox .cache/checkbox/submission.xml | 17:57 |
| roadmr | you should see some more detail about why a test failed | 17:57 |
| moah | roadmr: i have "memory/info" failed because: "Meminfo total xyz kB, DMI total xyz kB, Accuracy: xy, Memory totals not close enough", whyt does that hint at? | 18:01 |
| roadmr | moah can you give me detail on the actual numbers? it may be that you're running a kernel that doesn't see all of your memory | 18:02 |
| moah | camera, although tested and working, fails because "job requirement not met: package.name == xawtv | 18:02 |
| roadmr | moah: what the test does is get the total installed memory amount as reported by DMI, and compare that to what the kernel is seeing, if there's too big a difference it fails | 18:02 |
| roadmr | moah: as for the camera, apt-get install xawtv and it should run, sorry about that one, it's a sucky dependency that we need to remove at some point :/ | 18:03 |
| moah | Meminfo total: 3641428 kB, DMI total: 4096000 kB, Accuracy 88.00 | 18:03 |
| roadmr | so you have 4 GB installed, right? | 18:04 |
| moah | yep. | 18:04 |
| roadmr | moah: could I trouble you to file a bug about that? ubuntu-bug checkbox, and please post this same text and if possible attach /var/log/dmesg, so we can see where the rest of the memory is going | 18:05 |
| roadmr | moah: we may have to lower the threshold a bit, it may be that some memory is being taken by the video card but with this info we should be able to determine what's happening | 18:05 |
| moah | no prob, as long as everything is "working" from a users pov, and for me it is, the test shouldnt fail like that. | 18:06 |
| roadmr | moah: yes, I agree, that's why I think it's a bug :) | 18:07 |
| roadmr | moah: yes, the current threshold is that memory seen by the kernel has to be within 90% of the installed total | 18:08 |
| moah | roadmr: how do I check whether the bug was successfully sent? | 18:55 |
| roadmr | moah: when you used ubuntu-bug checkbox, it should have popped up a browser window asking you for more details, did it? | 18:55 |
| * roadmr looks at checkbox bug reports to verify | 18:55 | |
| roadmr | moah: I have no reports from today, the last one I have is from yesterday | 18:57 |
| moah | okay, so it requires an launchpad-account to submit, i paused at that point. | 19:00 |
| roadmr | moah: oh yes, that's a requirement :( | 19:00 |
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