| === JanC_ is now known as JanC | ||
| === yofel_ is now known as yofel | ||
| spearwielder | I'm a local IT guy trying to fix a computer, and haven't dealt much with edubuntu previously, so I thought I'd come here with my issue | 20:29 |
|---|---|---|
| spearwielder | basically the client upgraded recently [from 10.10 to 11.04 I think], and now the system won't boot | 20:29 |
| spearwielder | well, it boots, but seems to immediately crash upon trying to display anything graphical | 20:29 |
| jocarter | so you get a grub menu at least? | 20:30 |
| jocarter | can you get into the recovery mode option? | 20:30 |
| spearwielder | it ends up with what looks like a login screen [with broken image], an error message, and the mouse/keyboard nonfunctional | 20:30 |
| spearwielder | last dmesg log line is [20.010700] [drm] initialized overlay support | 20:30 |
| spearwielder | no grub menu loads, no | 20:31 |
| jocarter | which display chip? and did they previously install a proprietary driver? | 20:31 |
| spearwielder | all hardware tests appear to be normal | 20:31 |
| spearwielder | I'm not quite sure how to look up the display chip or driver into | 20:32 |
| spearwielder | *info | 20:32 |
| jocarter | how did you initialize the upgrade? | 20:32 |
| jocarter | also, you could perhaps boot from a live cd (if you have one), typing "lspci" from a command line will show you which display card it has (among other things) | 20:33 |
| spearwielder | I didn't do the upgrade, it was done by the user | 20:37 |
| spearwielder | it was brought to me because it no longer works | 20:37 |
| jocarter | ok. | 20:37 |
| jocarter | I doubt the user did something like an "apt-get dist-upgrade" in that case :) | 20:37 |
| spearwielder | very possible | 20:38 |
| spearwielder | I'm tempted to tell him that it's fucked and just reinstall | 20:38 |
| spearwielder | I can get all of his data too, so that's not an issue | 20:38 |
| spearwielder | but I'm not really sure it's worth the time spent trying to repair it | 20:39 |
| jocarter | as a side-note, the 'upgrade' option on the dvd actually wipes out the rest of the system except for /home | 20:41 |
| jocarter | so you might be able to just pop in a 12.04 disc and choose the upgrade option and install any other software that was previously installed | 20:42 |
| spearwielder | hmm, that's a thought | 20:42 |
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