| wigs | I'm looking at bug 871083, which is a m-a issue caused by gzip compression. | 05:08 |
|---|---|---|
| ubot2 | Launchpad bug 871083 in gzip "gzip -9n sometimes generates a different output file on different architectures" [High,Fix released] https://launchpad.net/bugs/871083 | 05:08 |
| wigs | Many packages are affected, tracked as tasks under that bug. Most are Fix released in Precise. | 05:08 |
| wigs | I've come across several more packages which haven't been noticed previously. Should add these also as duplicates and affects: pkg on the same bug? | 05:09 |
| wigs | bug 985842 | 09:22 |
| ubot2 | Launchpad bug 985842 in gcc-4.4 "package gcc-4.4-base 4.4.7-1ubuntu2: arch-specific README.Debian makes package not co-installable with itself" [Undecided,Fix released] https://launchpad.net/bugs/985842 | 09:22 |
| wigs | still blocking co-installability in precise | 09:22 |
| wigs | can someone take a look and consider to nominate? | 09:23 |
| === JamesJRH_ is now known as JamesJRH | ||
| mitya57 | can anybody please give me a screenshot of this errors.ubuntu.com page: http://paste.ubuntu.com/1255923/plain/ ? | 13:34 |
| mitya57 | and also this one please: https://errors.ubuntu.com/bucket/?id=%2Fusr%2Fshare%2Funity-mail%2Funity-mail%3ANameError%3Adecode_wrapper%3A%3Cmodule%3E%3A__init__%3Aupdate%3Aupdate_single%3Aget_header_wrapper%3Adecode_wrapper | 13:50 |
| GridCube | hello i have a question, if i have to explain an user how to report a bug that already exist, like to add a "me too" what sort of information i should ask him to attach to the message and how should he procure it? | 14:26 |
| GridCube | i know that to create a new bug report they should use ubuntu-bug package, but thats not the case | 14:26 |
| roadmr | GridCube: dpends on the bug, he can "me too" the bug by clicking on "does this bug affect you?" (near the top) | 14:27 |
| roadmr | GridCube: what's the bug number? (just curious) | 14:28 |
| GridCube | roadmr, I was wondering about it, i do lots of user support on #xubuntu, but in this particular case it was this: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1051121?comments=all | 14:29 |
| ubot2 | Launchpad bug 1051121 in libreoffice "Spontaneous loss of text selection when dragging cursor." [Undecided,Confirmed] | 14:29 |
| roadmr | GridCube: I suggest saying it affects him (click on "this bug affects 5 people. Does this bug affect you?" | 14:30 |
| roadmr | GridCube: then maybe he can add a comment saying which application he has the problem with. If it happens every time, clear steps to reproduce are very valuable. | 14:30 |
| GridCube | i just wondered what class of information could help the people who fix stuff to have when people reports problems, i think the most information they have its would be better, having more examples to work with and all taht | 14:30 |
| GridCube | :) roadmr thats the kind of thing i needed | 14:30 |
| GridCube | the results of lshw or something like that? | 14:31 |
| roadmr | GridCube: three things: 1- what you did (in as much detail as possible) 2- what you expected to happen, 3- what happened instead | 14:31 |
| GridCube | :) | 14:31 |
| roadmr | GridCube: I don't think that'd be helpful, doesn't sound hardware-related to me | 14:31 |
| GridCube | roadmr, i'm not talking about this particular case | 14:31 |
| roadmr | GridCube: it depends on the bug's nature, if it's hardware related (my system doesn't suspend, video card doesn't work) then hardware information is useful | 14:32 |
| GridCube | as said in general, what kind of information is useful | 14:32 |
| GridCube | okay :D | 14:32 |
| roadmr | GridCube: for software-related problems (some application crashed or is misbehaving), a clear way to reproduce the problem can be more useful than say an error trace | 14:32 |
| roadmr | GridCube: (IMHO of course). But attaching error messages still trumps just saying "I dunno, it crashed" :) | 14:32 |
| GridCube | hehe, i understand, thanks a lot roadmr | 14:33 |
| roadmr | GridCube: here's a very good list of what kind of information is useful depending on the affected package or subsystem: https://wiki.ubuntu.com/DebuggingProcedures | 14:33 |
| mitya57 | jtaylor: maybe you can help me again ^^? | 14:40 |
| mitya57 | I think it's time to repeat my question | 15:21 |
| mitya57 | can anybody please give me a screenshot of this errors.ubuntu.com page: http://paste.ubuntu.com/1255923/plain/ ? | 15:21 |
| brendand_ | mitya57, why do you need to see it? | 15:50 |
| mitya57 | brendand: retext is my package :) | 15:50 |
| mitya57 | brendand_ ^ | 15:50 |
| mitya57 | I've already added a workaround for this to retext, but it would be still great to see the source | 15:52 |
| mitya57 | (which seems to be in docutils code) | 15:52 |
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| d06alexandrov | Hello! | 18:22 |
| d06alexandrov | Can anyone help me "to target the bug to the appropriate Ubuntu releases"? (for SRU request) | 18:22 |
| d06alexandrov | I need it for https://bugs.launchpad.net/ubuntu/+source/netams/+bug/1060320 | 18:22 |
| ubot2 | Launchpad bug 1060320 in netams "does not work correctly with mysql 5.5" [Undecided,Fix released] | 18:22 |
| jtaylor | d06alexandrov: | 18:29 |
| jtaylor | done | 18:29 |
| jtaylor | if you need sponsoring you should subscribe ubuntu-sponsors | 18:30 |
| d06alexandrov | jtaylor: | 18:35 |
| d06alexandrov | Thank you! | 18:35 |
| d06alexandrov | Is it enough to subscribe ubuntu-sponsors and ubuntu-sru, for SRU request? | 18:35 |
| jtaylor | in principle yes, although a full debdiff would be appreciated | 18:35 |
| jtaylor | also the sponsor queue is very long right now and people are busy with the 12.10 release so it might take a while | 18:36 |
| === Ursinha_ is now known as Ursinha | ||
| === d06alexandrov_ is now known as d06alexandrov | ||
| jrgifford_ | i just had a crash in 12.10, and apport told me the bug had already been reported. it claims its a private bug though - https://bugs.launchpad.net/bugs/1060171 | 22:55 |
| ubot2 | jrgifford_: Error: <Bugtracker.plugin.Launchpad instance at 0x9212c2c> bug 1060171 not found | 22:55 |
| scatterp | hi i was advised to file a bug due to my webcam not working and i am a little confused about the process since i dont know what package to file against could i get some help | 23:14 |
| scatterp | i Have a samsung webcamera and after looking at the windows inf file i discovered some vid/pids that were not mentioned when i do lsusb http://paste.ubuntu.com/1255860/ specificlly 093a:010f which is listed here http://cateee.net/lkddb/web-lkddb/USB_GSPCA_MR97310A.html my problem is i am not sure how to get this running could any one help me out ? i did find http://moinejf.free.fr/gspca-2.15.18.tar.gz which i was able to make and make install | 23:15 |
| scatterp | how ever i cant modprobe gspca or mars so not sure what to do i am running ubuntu 12.04 | 23:15 |
| hggdh | scatterp: looking | 23:16 |
| scatterp | thanks | 23:16 |
| hggdh | jrgifford_: bug is now public | 23:17 |
| hggdh | scatterp: what is this gspca you downloaded? | 23:20 |
| scatterp | hggdh, it seems to be the latest version by the "new maintainer" | 23:20 |
| scatterp | ref: http://moinejf.free.fr/ "The new gspca maintainer is Hans de Goede." | 23:21 |
| scatterp | my brother told me that gspca should be part of the kernel and it should just work so its a bug but i dunno | 23:22 |
| hggdh | scatterp: yes, this sounds correct -- the linuxtv.org deals with the kernel | 23:23 |
| hggdh | scatterp: open a terminal, and run 'ubuntu-bug linux' | 23:23 |
| hggdh | 'linux' is the kernel | 23:24 |
| scatterp | ok lets see | 23:24 |
| hggdh | so it sounds like you want the new ids (and perhaps more than that) added to the kernel list | 23:24 |
| scatterp | are you saying that if i recompiled the kernel and added the ids to some file it would just work.. because i have no idea how to do that but want to clarify to see if i understand | 23:25 |
| hggdh | scatterp: it might. It might not. It might blow your kernel | 23:25 |
| scatterp | ahh ok | 23:26 |
| scatterp | and then a simpler tempory soloution if its possible might be to "force" the usb id | 23:26 |
| hggdh | any "simpler temporary" solution will require you to do things that you do not sound familiar with -- which means you might not be able to recover from them, if they go wrong | 23:27 |
| scatterp | ok good point | 23:27 |
| jrgifford_ | hggdh: thank you. | 23:28 |
| scatterp | ok i run that command a window opened up asking me to send problem report to developers but it did not give me the chance to explain what the problem was ? | 23:29 |
| hggdh | but you might try the #ubuntu-studio channel, they deal with these things | 23:29 |
| hggdh | scatterp: you will have the chance to explain when the web page opens | 23:29 |
| scatterp | ok | 23:29 |
| === Ursinha is now known as Jorjao | ||
| === Jorjao is now known as Ursinha | ||
| scatterp | https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1060527 is this ok hggdh | 23:41 |
| ubot2 | Launchpad bug 1060527 in linux "Samsung SEW 3035 webcam not working" [Undecided,New] | 23:41 |
| hggdh | scatterp: at least for a start, yes. Which usbid would be your camera? | 23:42 |
| scatterp | device 10 | 23:44 |
| hggdh | scatterp: cuz I cannot see anything I would recognise as a camera in the USB output in your bug | 23:44 |
| hggdh | oh, then 0d98:87a0 | 23:44 |
| scatterp | yes | 23:45 |
| hggdh | run, on the terminal, 'sudo lsusb -d 0d98:87a0 -v', and add the output to the bug | 23:46 |
| scatterp | ok | 23:47 |
| hggdh | this *may* give the kernel folks a bit more of data to work on | 23:47 |
| scatterp | cool ok | 23:47 |
| scatterp | done | 23:56 |
| scatterp | anything else i can do to help ? | 23:56 |
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