/srv/irclogs.ubuntu.com/2012/11/19/#ubuntu-irc.txt

Tm_Tmorning with haikus http://8325.org/haiku/08:07
TheLordOfTimewhy is there no factoid about "whining" and how its not conducive to the support environment?21:49
guntbertTheLordOfTime: because the word in itself sounds rather condescending - nothing to keep the climate good21:52
holsteinyeah, the connotation... maybe a !conducive factoid stating the positives21:53
TheLordOfTimeperhaps.21:53
TheLordOfTimei know of the attitude factoid for  people with the bad attitudes, and while it could apply to the people who /join and just complain/moan/whine, it doesn't quite fit...21:54
holstein!attitude21:54
ubottuThe people here are volunteers, your attitude should reflect that. Answers are not always available. See http://wiki.ubuntu.com/IRC/Guidelines21:54
holsteinnot bad...21:55
* holstein makes a note21:55
TheLordOfTimethe guidelines don't specifically touch on the "non-conducive" part of complaining21:56
guntbertTheLordOfTime: we mostly try to be not judging about others21:56
TheLordOfTimehence why i didn't pull that factoid out21:56
TheLordOfTimeguntbert, i agree, that's what the point is, but...21:56
TheLordOfTimeasking questions about how to fix something related to a problem, and just purely griping about the problems are far from each other, and the difference is somewhat easy to tell if you've been around here long enough21:57
guntbertTheLordOfTime: I'd prefer to not see the word "whining" at all in #ubuntu21:57
TheLordOfTime(the first one, of course, implies some level of complaining about a problem)21:57
holsteini think there are a lot of people shuffling around and finding frustration. missing things and feeling like "their ubuntu" is gone... not that it exuses any behavior21:58
TheLordOfTimeguntbert, i agree, that word should not appear in channel, but would you agree that dreambox was only complaining / whining in #ubuntu without any care to actaully try to workaround or fix the problems?21:59
holsteinits challenging... and im sure its not a new phenomenon.. i find it more difficult to keep a positive fram21:59
holsteinframe*21:59
guntbertTheLordOfTime: I believe that kind of behaaviour is best met with an individual approach by someone who is in good temper at that time :)21:59
TheLordOfTimeguntbert, indeed.21:59
TheLordOfTime... oops, i broke my networking again :/21:59
* TheLordOfTime walks off to fix it for the third time today22:00
AlanBellstop whining about your networking TheLordOfTime22:00
guntbertTheLordOfTime: yes, he was, but calling him that didn't improve his attitude  a bit22:00
AlanBell;)22:00
genii-around"We understand your frustration. Disparaging monologues on your current issue however does not make the volunteers more inclined to assist."22:01
holsteinlol!... i said "/path/to/foo/" a few days ago, and the user claimed i had called him a fool22:01
holsteini do like mentioning the word "volunteer".. i think folks have a vibe that this is commercial tech-support..22:02
k1lyep. official support channel sounds like there a canonical guys sitting and waiting for customers22:03
holsteinand you've got a product that is malfuntioning and "you guys should fix this right now!" ;)22:04
guntbertgenii-around: wonderfully put :)22:04

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