[08:07] morning with haikus http://8325.org/haiku/ [21:49] why is there no factoid about "whining" and how its not conducive to the support environment? [21:52] TheLordOfTime: because the word in itself sounds rather condescending - nothing to keep the climate good [21:53] yeah, the connotation... maybe a !conducive factoid stating the positives [21:53] perhaps. [21:54] i know of the attitude factoid for people with the bad attitudes, and while it could apply to the people who /join and just complain/moan/whine, it doesn't quite fit... [21:54] !attitude [21:54] The people here are volunteers, your attitude should reflect that. Answers are not always available. See http://wiki.ubuntu.com/IRC/Guidelines [21:55] not bad... [21:55] * holstein makes a note [21:56] the guidelines don't specifically touch on the "non-conducive" part of complaining [21:56] TheLordOfTime: we mostly try to be not judging about others [21:56] hence why i didn't pull that factoid out [21:56] guntbert, i agree, that's what the point is, but... [21:57] asking questions about how to fix something related to a problem, and just purely griping about the problems are far from each other, and the difference is somewhat easy to tell if you've been around here long enough [21:57] TheLordOfTime: I'd prefer to not see the word "whining" at all in #ubuntu [21:57] (the first one, of course, implies some level of complaining about a problem) [21:58] i think there are a lot of people shuffling around and finding frustration. missing things and feeling like "their ubuntu" is gone... not that it exuses any behavior [21:59] guntbert, i agree, that word should not appear in channel, but would you agree that dreambox was only complaining / whining in #ubuntu without any care to actaully try to workaround or fix the problems? [21:59] its challenging... and im sure its not a new phenomenon.. i find it more difficult to keep a positive fram [21:59] frame* [21:59] TheLordOfTime: I believe that kind of behaaviour is best met with an individual approach by someone who is in good temper at that time :) [21:59] guntbert, indeed. [21:59] ... oops, i broke my networking again :/ [22:00] * TheLordOfTime walks off to fix it for the third time today [22:00] stop whining about your networking TheLordOfTime [22:00] TheLordOfTime: yes, he was, but calling him that didn't improve his attitude a bit [22:00] ;) [22:01] "We understand your frustration. Disparaging monologues on your current issue however does not make the volunteers more inclined to assist." [22:01] lol!... i said "/path/to/foo/" a few days ago, and the user claimed i had called him a fool [22:02] i do like mentioning the word "volunteer".. i think folks have a vibe that this is commercial tech-support.. [22:03] yep. official support channel sounds like there a canonical guys sitting and waiting for customers [22:04] and you've got a product that is malfuntioning and "you guys should fix this right now!" ;) [22:04] genii-around: wonderfully put :)