[11:05] <gatox> good morning!
[13:18] <mattyw> I get Service unavailable when trying to go to the Photos tab, anyone else get this?
[13:26] <karni> mattyw: hrm no, it's working for me. joshuahoover? ↑
[13:27] <mattyw> uploading from the mac client also seems to have stopped - not sure if the two things are related
[13:29] <karni> mattyw: You can wait here for a while, our support folks may pick it up from here. If not, please do notify about your problem via this form: https://one.ubuntu.com/help/contact/
[13:30] <mattyw> ok karni will do, thanks
[13:31] <karni> np
[13:32] <karni> chaselivingston: Maybe you'll be here sooner than Josh ↑
[14:07] <chaselivingston> karni: here
[14:07] <chaselivingston> mattyw: still around?
[14:07] <mattyw> chaselivingston, hi there
[14:07] <chaselivingston> mattyw: what's the email address associated with your account?
[14:08] <karni> chaselivingston: tnx
[14:08] <chaselivingston> mattyw: thanks, give me just a sec
[14:11] <chaselivingston> mattyw: try clearing your browser's cache and cookies, then viewing the photos tab again. i ran a job on your account from our end that should fix this
[14:12] <mattyw> chaselivingston, thanks a lot they seem to be back
[14:13] <chaselivingston> mattyw: great!
[14:13] <mattyw> what was the problem - anything interesting?
[14:13] <chaselivingston> mattyw: nope, not really interesting, just a common thing with folks that have as many photos as you do :)
[14:14] <mattyw> chaselivingston, I thought i'd chuck all my photos at it to see what happens :D
[14:14] <chaselivingston> mattyw: should be fine now, it's just rescanning all of them and generating the views
[14:14] <mattyw> chaselivingston, ok thanks a lot
[14:15] <chaselivingston> mattyw: no problem!
[16:47] <mattyw> chaselivingston, my photo page seems to have died again  - it seems to die at the same time as my uploads stop - does this make sense?
[16:50] <chaselivingston> mattyw: hm, interesting. might have to have someone look into that
[17:03] <mattyw> chaselivingston, do you want me to raise a proper support request?
[17:05] <chaselivingston> mattyw: if you don't mind, that would be helpful
[20:31] <Moscherkobold> hello everyone, is there any plan to buy a storage upgrade with an one time payment?
[20:38] <karni> chaselivingston: You might know the answer to that ↑
[20:38] <chaselivingston> Moscherkobold: could you explain what you mean?
[20:38] <karni> chaselivingston: not providing his CC I believe
[20:39] <karni> Moscherkobold: We wouldn't be able to renew your subscription without your CC.
[20:39] <karni> Moscherkobold: You'd like to upgrade for a month only or something like that?
[20:42] <Moscherkobold> karni: erm no i was asking for an possibility to buy permanent storage with an one time payment
[20:42] <Moscherkobold> i prefer one bigger amount of money instead of a monthly or yearly abo
[20:42] <chaselivingston> Moscherkobold: that's not an option that we plan on providing, we currently offer monthly and yearly subscriptions
[20:43] <karni> ah
[20:43] <Moscherkobold> for any buisness reason?
[20:44] <Moscherkobold> sorry just asking around :)
[20:44] <chaselivingston> Moscherkobold: it's just easier that way, we don't want to have to refund a large sum of money if you decide at some point in the future to cancel your account. further, we have no way to know how long you'll keep your account, and therefore how much to charge you
[20:46] <Moscherkobold> ah understand, sounds reasonable but maybe this is something you can think about for the future. i know a lot of people who are afraid of this monthly payment stuff
[20:46] <chaselivingston> Moscherkobold: to be honest with you, i don't see it changing :)
[20:47] <Moscherkobold> ok :)
[20:47] <chaselivingston> Moscherkobold: don't know of anyone who offers a payment structure like you're suggesting
[20:47] <Moscherkobold> yes just in case you want to be different then anybody else
[20:49] <Moscherkobold> thank you so far 5gb free is a very nice service
[20:49] <chaselivingston> Moscherkobold: glad you're enjoying it!