| psusi | jtaylor, that Stefano fellow has another batch of dup bugs if you still have that script handy | 04:26 |
|---|---|---|
| amoma | gnome terminal wants to install a font. How disable it? | 05:36 |
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| === Ursinha-afk is now known as Ursinha | ||
| === juk is now known as Guest95103 | ||
| touil76 | Hello. Since the last update of ubuntu 12.04LTS, I cannot get sound through my headphone jack. The sound can still be heard with the external speaker jack, but not from my front headphones jack. | 22:17 |
| jtaylor | touil76: quite likely a kernel issue, have you tried booting into an older version? | 22:18 |
| touil76 | Yes, and it doesn't work with the older kernel either. | 22:21 |
| touil76 | I've seen in my update list, that I recently received a pulseaudio update. | 22:21 |
| jtaylor | 3 days from proposed to updates ... | 22:23 |
| jtaylor | I don't like these super fast updates ... | 22:23 |
| jtaylor | touil76: try reverting back to the old version of pulseaudio | 22:23 |
| jtaylor | bug 1020471 seems to touch jacks | 22:24 |
| ubot2 | Launchpad bug 1020471 in pulseaudio (Ubuntu Quantal) ""Front Headphone Jack" ALSA kcontrol name not picked up by PulseAudio" [Undecided,Fix released] https://launchpad.net/bugs/1020471 | 22:24 |
| jtaylor | if the revert fixes it post to that bug and add the tag regression-release | 22:24 |
| jtaylor | or open a new one | 22:24 |
| jtaylor | not sure | 22:24 |
| touil76 | @jtaylor: how to revert back to the old version of pulseaudio ? | 22:29 |
| meetingology | touil76: Error: "jtaylor:" is not a valid command. | 22:29 |
| touil76 | jtaylor: how to revert back to the old version of pulseaudio ? | 22:29 |
| jtaylor | apt-cache policy <pulseaudio-packages-you-have-installed> | 22:30 |
| jtaylor | will show you the regular and updates version | 22:30 |
| jtaylor | install these with apt-get install <pkg>=<version> | 22:31 |
| jtaylor | maybe reverting pulseaudio-module-jack is enough | 22:31 |
| jtaylor | be sure not to remove anything when doing that | 22:31 |
| touil76 | I only get two answers : one from "precise", and the other from "precise-update". | 22:32 |
| jtaylor | yes | 22:32 |
| jtaylor | apt-get install pulseaudio-module-jack=1:1.1-0ubuntu15 | 22:33 |
| jtaylor | you may have to add more packages depending if it accepts that | 22:34 |
| touil76 | So, what should I do ? Revert to precise what has been installed with pulseaudio using precise-update ? | 22:34 |
| jtaylor | revert to the old version and see if that fixes the issue | 22:36 |
| === zequence_ is now known as zequence | ||
| touil76 | Reverting to old version would need to remove too much packages | 22:44 |
| touil76 | What else can I do ? | 22:45 |
| jtaylor | you need to revert all pulseautiopackages you have installed | 22:45 |
| jtaylor | else it will try to remove | 22:45 |
| jtaylor | here you can get a list: https://launchpad.net/ubuntu/+source/pulseaudio | 22:45 |
| jtaylor | or dpkg -l | grep pulseaudio | 22:46 |
| touil76 | Couldn't I try a "new" version of pulseaudio instead ? | 22:48 |
| jtaylor | sure but that won't really help pinpointing the issue | 22:49 |
| jtaylor | also much higher risk of breaking your system | 22:49 |
| touil76 | How could I do that ? | 22:50 |
| jtaylor | don't know, I'm also not going to help with that | 22:51 |
| touil76 | Ok. How could I report this bug ? | 22:53 |
| jtaylor | first we need to figure out which update broke it | 22:53 |
| touil76 | Can I try it later ? Will you be there on tuesday or wednesday next week ? | 22:58 |
| jtaylor | probably | 22:58 |
| touil76 | Thank you goodnight. | 23:00 |
| jtaylor | touil76: dpkg -l | grep -E "^ii" |grep 1:1.1-0ubuntu15.2 | grep pulseaudio | awk '{print $2"="$3}' | xargs echo | 23:01 |
| jtaylor | that should give you the line to put behind apt-get install | 23:01 |
| jtaylor | no replace $3 with 1:1.1-0ubuntu15 | 23:01 |
| touil76 | ? | 23:02 |
| jtaylor | dpkg -l | grep -E "^ii" |grep 1:1.1-0ubuntu15.2 | grep pulseaudio | awk '{print $2"=1:1.1-0ubuntu15"}' | xargs echo | 23:02 |
| touil76 | and then ? | 23:03 |
| jtaylor | add it behind apt-get install | 23:03 |
| jtaylor | that should revert all your pulseaudio hopefully without removing anything | 23:03 |
| === zequence_ is now known as zequence | ||
| touil76 | Should it work without rebooting ? | 23:07 |
| jtaylor | it might | 23:07 |
| jtaylor | but if not try rebooting | 23:07 |
| jtaylor | if it still does not work its probably not pulseaudio | 23:08 |
| jtaylor | then you can upgrade again with a normal apt-get upgrade | 23:08 |
| touil76 | It doesn't work, I'm going to reboot. | 23:09 |
| touil76 | jtaylor : with the reboot and the older version installed, it works. | 23:15 |
| jtaylor | k do ubuntu-bug pulseaudio | 23:16 |
| jtaylor | explain your problem and make sure to mention that the latest update broke it | 23:16 |
| touil76 | In fact, with the latest update, when I plugged the headphone set, the sound settings window swithed from "speakers" to "headphones", | 23:17 |
| touil76 | now when I plug the headphone, the sound settings window stays on "speakers", but I hear the sound via the headphones. | 23:17 |
| touil76 | I'm french and my english is bad. How can I explain this properly ? | 23:18 |
| jtaylor | what you said in the beginning is sufficient | 23:19 |
| jtaylor | "Since the last update of ubuntu 12.04LTS, I cannot get sound through my headphone jack. The sound can still be heard with the external speaker jack, but not from my front headphones jack." | 23:19 |
| jtaylor | also mention the sound settings window change | 23:19 |
| jtaylor | and the version number 1:1.1-0ubuntu15.2 | 23:19 |
| touil76 | I did what you say but the package shows the version 1:1.1-ubuntu15 not 15.2 | 23:20 |
| jtaylor | and that reverting back to 1:1.1-0ubuntu15 + reboot fixes it again | 23:20 |
| jtaylor | yes because we reverted | 23:20 |
| touil76 | Should I reinstall so that the apport process show 15.2 ? | 23:20 |
| jtaylor | do you have a launchpad account? | 23:20 |
| touil76 | Yes. | 23:20 |
| jtaylor | doesn't ubuntu-bug offer an option to file anyway? | 23:21 |
| jtaylor | if not you have to update to file the bug :/ | 23:21 |
| jtaylor | just: apt-get upgrade | 23:21 |
| touil76 | the sound settings windows change, was it understandable as I wrote it ? | 23:25 |
| jtaylor | yes | 23:27 |
| touil76 | How it it : ? | 23:29 |
| touil76 | Since the last update of ubuntu 12.04LTS, I cannot get sound through my headphone jack. The sound can still be heard with the external speaker jack, but not from my front headphones jack. | 23:29 |
| touil76 | The version of pulseaudio that causes troubles has number 1:1.1-0ubuntu15.2. | 23:29 |
| touil76 | Reverting back to 1:1.1-0ubuntu15 and then rebooting fixes the problem. | 23:29 |
| touil76 | I noticed, with version 15.2 that when I plugged the headphone set, the sound settings window swithed from "speakers" to "headphones". On the contrary, with the older 15 version, when I plug the headphone, the sound settings window stays on "speakers", though I hear the sound via the headphones. | 23:29 |
| jtaylor | thats fine | 23:30 |
| jtaylor | you'll probably be asked to provide more detailed information | 23:30 |
| touil76 | Ok, thank you very much for you help. It was very appreciated. | 23:30 |
| jtaylor | they'll tell you how | 23:30 |
| touil76 | Ok. | 23:30 |
| jtaylor | please tell me the bug number when you filed it | 23:31 |
| touil76 | 1104565 | 23:31 |
| jtaylor | touil76: to stick with the working package see: https://help.ubuntu.com/community/PinningHowto#Introduction_to_Holding_Packages | 23:36 |
| jtaylor | touil76: but remember to remove the holds again when the issue is fixed or you are asked to test the fix | 23:36 |
| jtaylor | < offline now, bye | 23:37 |
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