=== ChanServ changed the topic of #ubuntu-classroom to: Welcome to the Ubuntu Classroom - https://wiki.ubuntu.com/Classroom || Support in #ubuntu || Upcoming Schedule: http://is.gd/8rtIi || Questions in #ubuntu-classroom-chat || Event: Ubuntu User Days - Current Session: Using Launchpad - Instructors: benonsoftware [00:01] Logs for this session will be available at http://irclogs.ubuntu.com/2013/02/10/%23ubuntu-classroom.html following the conclusion of the session. [00:01] Let's just wait a couple minutes, and our instructor will be here [00:05] While we wait, if you guys have any general questions about Launchpad, just ask them in #ubuntu-classroom [00:13] ok, so I'll try to cover some Launchpad Basics until our instructor arrives [00:13] Thanks again for being here! [00:14] So, Launchpad is a set of web services, and it's Open Source [00:14] The code is available online and anyone can download and modify it legally [00:16] In Launchpad we can have projects hosted, we can also host code, file bugs, track work items with blueprints, translate packages, and have a question tracker where you can ask and answer questions [00:16] Anyone can register a project, and create a profile [00:17] Teams can also be created, they are a group of people working together or something [00:17] A team can be open, delegated, moderated or restricted [00:17] In case of open teams, any user or team can join, and no approval is required [00:18] Delegated teams are inclusive too, and any user or team can join, but team administrators approve direct memberships [00:18] Moderated teams are exclusive, and exclusive teams may ask to join [00:19] And finally, restricted teams are exclusive, and only a team administrator can invite users and exclusive teams to join [00:20] When a user creates its Launchpad account, he will be able to do everything on Launchpad, such as filing a bug, creating blueprints, translating, etc. [00:20] So, let's get through the Code feature [00:20] That one is called Bazaar. There, you will be able to host code, and the code will be available to the public, anyone can grab it [00:21] Any questions so far? [00:23] Ok, so let's move on [00:24] As mentioned before, any user who has got a Launchpad account can upload code to Bazaar [00:25] Users can also create PPAs (Personal Package Archives) to create 'their own repositories' [00:26] Let's move onto bugs [00:26] If there's a project in Launchpad, it can use the system as a bugtracker. [00:28] Once it gets configured, you can fully use the bugtracker, and you will be able to separate bugs with tags, indicate their current status, give updates, set an asignee, etc. [00:28] In my opinion, it's a super complete system [00:29] Now, you also have blueprints [00:29] With blueprints you can create specifications for a feature, and you can track its progress in there. [00:30] You have a whiteboard for all discussion, a work items part to assign work items and put a status to it (TODO, INPROGRESS, DONE, BLOCKED), and much more [00:30] You also have the translations section, where you will be able to translate strings from different packages on a project [00:32] Translations may be open, and they can also be moderated [00:32] If they're moderated, a person or a team will need to confirm that the translation is good for it to be included in the translated file [00:34] Any questions? [00:35] CarstenG asked: Is Launchpad itself translatable? [00:35] Let me be honest with you, I'm not sure [00:36] Launchpad itself does not host their translations, so maybe you can directly translate it in the source code [00:36] But I'm not 100% sure about that, sorry [00:36] Any other questions, guys? [00:38] Ok, so let's move on then [00:40] Finally, we have Launchpad Answers. [00:40] Launchpad answers lets people ask and answer questions within a certain project [00:41] Any project can activate the feature, and people will be able to contribute to it in that way [00:42] One of the cool features of Launchpad is that it's an OpenID provider [00:42] that means that you are able to log into any website that accepts OpenID with your Launchpad account [00:43] So, using it is pretty simple [00:44] Just log into your Launchpad account, and then, when a webpage asks for your OpenID, just enter the link of your Launchpad profile [00:45] Also, if you've got an account on Launchpad, you've also got an account on login.ubuntu.com [00:46] The system is the same, it's just that login.ubuntu.com cannot use your username as an OpenID [00:49] Ok, so if you guys have any final questions for now, I'll be happy to do my best to answer the, [00:49] s/the,/them/ [00:50] There are 10 minutes remaining in the current session. [00:52] Coming up philipballew is going to give us a session on how to get help in Ubuntu, so make sure to stay tuned! [00:55] There are 5 minutes remaining in the current session. === ChanServ changed the topic of #ubuntu-classroom to: Welcome to the Ubuntu Classroom - https://wiki.ubuntu.com/Classroom || Support in #ubuntu || Upcoming Schedule: http://is.gd/8rtIi || Questions in #ubuntu-classroom-chat || Event: Ubuntu User Days - Current Session: How to Get Help in Ubuntu - Instructors: philipballew [01:01] Logs for this session will be available at http://irclogs.ubuntu.com/2013/02/10/%23ubuntu-classroom.html following the conclusion of the session. [01:01] oh hey people! Its Ubuntu with Philip time! [01:02] As you might have already have been aware this session called How to Get Help in Ubuntu is about all the places that you can go to get help in Ubuntu [01:03] So basically its pretty awesome. [01:03] If you have any questions during the thing, just do whatever you have been doing for asking questions and I'll try to answer them. [01:03] So here we go. [01:04] There are many places to get help for a problem in Ubuntu, however you might only have herd of one, or used one or two. so Im gonna list them all and say a few things about them. [01:05] A lot of you Ubuntu people probably started with the Forms. [01:06] They provide great information, and are great for troubleshooting. [01:06] If you have a problem that you need to work through, the forms are pretty nice [01:07] Though maybe you already know what your problem i and you just need a solution. Perhaps Ask Ubuntu is what you need. [01:08] Its like Stack Exchange [01:08] You can ask a question, then the answers get voted up or down. [01:08] This makes the right answer go fight to the top [01:09] Both these are nice because you can ask a question and not have to be online for an answer, [01:10] just come back and its answeres [01:10] *answered [01:10] though remember to always upvote on Ask Ubuntu [01:11] I think that another great support tool is IRC [01:11] Since everyone here knows what that is... [01:12] There are some nice channels like #ubuntu [01:12] but also #ubuntu-beginners is nice ir you did not know that one [01:13] Also, your lo-co probably has an irc channel you can get help from [01:13] If you are not in a loco, you need to be [01:14] they provide great places to get the help you need for your ubuntu machine [01:14] You can attend a Ubunty Hour with your mailing list and get lots of help with your computer [01:15] Or maybe you can subscribe to a mailing list. [01:16] Mailing lists provide great opportunities for people to have in depth email discussion about support for their Ubuntu machine. [01:17] Your local lug is good to [01:18] If your not involved in that I would encourage it because it gives you a chance to meet other linux users. [01:19] The social media pages of Ubuntu are good [01:19] like the Google plus community [01:21] though maybe your seeing all this and you would rather not take all this time and effort [01:21] I think you can get Canonical paid support. [01:21] Ive herd its nice [01:23] There are many sites here to get ubuntu help with and I hope you can use them [01:23] let me link you with a few things [01:24] http://askubuntu.com/ [01:25] http://ubuntuforums.org/ [01:25] https://wiki.ubuntu.com/IRC/ChannelList [01:25] http://shop.canonical.com/index.php?cPath=41 [01:26] https://plus.google.com/communities/107299007624972266094 [01:27] also, though you can read english feel free to join the irc channel for the language of your choice to get help as well in one of the links [01:27] that means #ubuntu-es, #ubuntu-fr, #ubuntu-pt, and others [01:27] now thanks for listening [01:28] now is the time for a question if you have it [01:30] oh, and just another thing [01:31] all these support options are available with the option for flavors [01:31] Lubuntu Xubuntu Philbuntu and stuff like that [01:31] You can get help for you system there at the links for these systems [01:32] except the Canonical support [01:34] (Philbuntu is the one invented by philipballew, just in case) [01:38] http://www.ubuntu.com/project/about-ubuntu/derivatives [01:39] ^ in case your interested still [01:41] thanks to philipballew for his session :) last one is by cprofitt in 20 minutes! [01:50] There are 10 minutes remaining in the current session. [01:55] There are 5 minutes remaining in the current session. === ChanServ changed the topic of #ubuntu-classroom to: Welcome to the Ubuntu Classroom - https://wiki.ubuntu.com/Classroom || Support in #ubuntu || Upcoming Schedule: http://is.gd/8rtIi || Questions in #ubuntu-classroom-chat || Event: Ubuntu User Days - Current Session: How to solve a problem - Ask Ubuntu through Launchpad - Instructors: cprofitt [02:01] Logs for this session will be available at http://irclogs.ubuntu.com/2013/02/10/%23ubuntu-classroom.html following the conclusion of the session. [02:01] First I would like to thank Philipballew for giving a great introduction on getting help. I hope to build on what he has said and go a little more in depth. [02:01] When you need help it is because you have run in to a problem. Here are the main areas you can get help from. [02:01] - ubuntuforums.org [02:01] - askubuntu.com [02:01] - chat.freenode.net [02:01] Each of these resources is a little bit different and fits different styles of getting your problem solved. Knowing the right one can help you get the assistance you need. [02:01] - launchpad.net [02:01] - help.ubuntu.com [02:01] - help.ubuntu.com/community [02:02] If you need advice on how to us UFW (Ubuntu Firewall) you would use help.ubuntu.com/community [02:02] https://help.ubuntu.com/community/UFW [02:02] the material on help.ubuntu.com/community is community contributed tutorials [02:03] the content on help.ubuntu.com is official Ubuntu documentation [02:03] both are excellent for when you want to take some time to investigate a specific program or topic to solve an issue [02:04] like how to allow yourself access to your home computers from the Internet [02:04] If you have a problem that is more fluid - like trying to figure out if your server has been compromised you would find the forums a much better resource [02:05] the forums is much more flexible and allows for a back and forth with questions [02:06] the forums also then can serve as an ongoing discussion for such topics as well as a resource for others having the same issue [02:06] one key thing to remember with the forums is to mark your thread solved if you get an answer that solves your problem [02:07] The forums also make a great place to ask questions about 'what the best image editing software is' [02:07] though you should be cautious about asking questions that devolve in to 'holy wars' such as emacs vs vim [02:08] if you are looking for a specific question like how to update grub in Ubuntu 12.10 then askubuntu.com is a great resource [02:08] askubuntu.com allows its users to vote on the 'best' answer [02:09] this makes it easier for people to find the 'best' answer because it will 'rise to the top' [02:09] this is in contrast to the forums where the answer might be on the 5th page [02:10] here is an example of a well worded question on aksubuntu.com [02:10] http://askubuntu.com/questions/28086/what-are-unitys-keyboard-and-mouse-shortcuts [02:10] in some cases if you are in need of immediate help you might want to try chat.freenode.net (IRC) [02:10] which those in this session know about [02:10] there is one thing to keep in ming about IRC [02:11] and that is many people will use a 'bouncer' or a 'shell account' and stay logged in to channels even when they are not actively following IRC [02:11] they could be asleep or at work [02:11] for this reason if you ask a question in IRC, but get no answers it does not mean you are being ignored [02:11] people may not be actively listening to your question or might not know the answer [02:12] if you can stay logged in to IRC for a while you will get an answer eventually... but I understand that it can be frustrating to wait [02:13] you can also report bugs on launchpad.net [02:14] reporting bugs on stable releases may not result in a patch though since patches for stable releases are rare due to the fact that they could cause other conflicts [02:14] reporting bugs in the development release - currently 13.04 - is much more likely to result in a patch [02:14] example: https://bugs.launchpad.net/ubuntu/+source/evolution/+bug/877751 [02:15] here are a couple more examples for askubuntu.com [02:15] - http://askubuntu.com/questions/4408/what-should-i-do-when-ubuntu-freezes - http://askubuntu.com/questions/17610/how-do-i-reset-my-unity-configuration [02:15] in all the cases that you want to receive help you should try to have a good description of your problem [02:16] - general guidelines (as much detail as possible) [02:16] - what you were doing (what program) [02:16] - what model of computer if it is a hardware question [02:16] - what hardware was involved (video issues = video card, network issues = network cards) [02:16] - lspci, lsusb - to get details on your hardware [02:16] - what happened? [02:16] - what behavior was expected? [02:16] taking the time to gather these details will help those trying to give you help the information they need to try and formulate an answer [02:17] if you are having issues with wireless, but do not know what wireless card you have people will not be able to help until they ask for that information [02:17] with askubuntu.com you want to keep your questions related to Ubuntu... [02:18] development on Ubuntu would be fine, Gnome Shell on Ubuntu is fine,... running Mint would be off-topic [02:19] if you are using IRC you will want to use a service like pastebin to communicate large amounts of information to those helping you [02:19] example http://pastebin.ubuntu.com/1629518/ [02:19] this makes it much easier for people to look at your logs or other technical information because it will not flow with the channel as others ask for help [02:20] it also avoids flooding the IRC channel [02:20] when reporting bugs you want to make sure that you look for a bug identical to yours [02:20] reporting a bug that has already been reported causes bug-control to have to triage the bug [02:21] it will get marked as a duplicate and that ends up taking time away from triaging unique bugs [02:22] one other very important thing to remember is that everyone that is trying to help you in these commuinty resources is a volunteer [02:22] treat them with respect and stay civil [02:23] they are like neighbors and helping you out of kindness and a community spirit [02:24] the great thing about this is that all of them were once a beginner... all of them run in to issues they can not solve... it is through the effort of the community that everyone gets help... [02:24] bugs get fixed, work arounds get identified, etc [02:25] if you find a wiki article on help.ubuntu.com/community is inaccurate you can edit it and leave a note [02:25] even if you do not know how to achieve the desired results... if the information is out of date you can mark it as such [02:26] in the case of launchpad.net you will need to have your own launchpad account [02:26] with askubuntu.com you will have to authenticate; your lauchpad account can be used to authenticate to askubuntu.com [02:27] if you want to edit a page on help.ubuntu.com/community you will need a launchpad account as well. [02:27] the forums currently make use of their own account [02:28] and chat.freenode.net (IRC) does not require a registered account - though it is a good idea [02:28] the forums also have some dedicated areas [02:29] General Help - http://ubuntuforums.org/forumdisplay.php?f=331 [02:29] Virtualization - http://ubuntuforums.org/forumdisplay.php?f=308 [02:29] System76 Support - http://ubuntuforums.org/forumdisplay.php?f=341 [02:30] System76 is a hardware vendor that sells computers with Ubuntu preinstalled [02:30] security discussions - http://ubuntuforums.org/forumdisplay.php?f=338 [02:30] there are areas for Asus, Dell and Apple support as well [02:31] as you saw in the previous session there are multiple channels on IRC as well [02:32] one other fantastic resource is the one you are in now [02:32] #ubuntu-classroom [02:33] there are many events held in this channel throughout the year that can help increase your knowledge about Ubuntu related topics [02:33] the previous session also mentioned loco teams [02:34] you can find a list of currently active loco teams here: [02:34] http://loco.ubuntu.com/ [02:34] many loco teams have IRC channels and forum areas as well [02:34] but loco teams can potentially offer in-person assistance [02:35] that can be invaluable when you are having a difficult time figuring out exactly what the problem is [02:35] loco teams often run install fests and educational events [02:36] to help find such events you can go here: [02:36] http://loco.ubuntu.com/events/ [02:36] Ubuntu Hours can be fantastic resources for getting to know fellow Ubuntu users [02:37] becoming active in your local community helps to build a network of people you can ask for assistance [02:37] and as your knowledge grows you can payback that assistance by providing assistance to others [02:38] I hope this has helped go a little more in-depth on how to get help and solve problems [02:38] please feel free to ask any questions [02:38] to summarize: [02:38] - resources: [02:38] - ubuntuforums.org [02:38] - askubuntu.com [02:38] - chat.freenode.net [02:38] - launchpad.net [02:38] - help.ubuntu.com [02:38] - help.ubuntu.com/community [02:38] - general guidelines (as much detail as possible) [02:38] - what you were doing (what program) [02:38] - what model of computer if it is a hardware question [02:38] - what hardware was involved (video issues = video card, network issues = network cards) [02:38] - lspci, lsusb - to get details on your hardware [02:39] - what happened? [02:39] - what behavior was expected? [02:39] above all remember that the people helping you are volunteers and treat them with respect and be thankful they are helping you [02:41] thank you to the classroom team for organizing this event and assisting with the running of the session [02:41] here are some great resources for classroom [02:42] https://wiki.ubuntu.com/Testing/Activities/Classroom#Section_2 [02:42] and [02:42] http://ubuntuclassroom.wordpress.com/2013/02/09/your-first-iso-test/ [02:42] if you just want to stay up-to-date with things going on in the community [02:42] make sure you read planet.ubuntu.com [02:43] and Ubuntu Weekly News [02:43] https://wiki.ubuntu.com/UbuntuWeeklyNewsletter [02:43] thanks again for coming everyone [02:44] special thanks to JoseeAntonioR pleia2 and phillw [02:49] thanks for that session, cprofitt! [02:50] and that wraps things up for us here for User Days :) [02:50] There are 10 minutes remaining in the current session. [02:50] huge thanks to JoseeAntonioR for working on recruitment for this event and managing the schedule [02:50] also for filling in during those slots where the instructors were unavailable! [02:51] logs for all sessions are now available directly via this link: https://wiki.ubuntu.com/UserDaysTeam/quantal [02:55] There are 5 minutes remaining in the current session. [03:00] Logs for this session will be available at http://irclogs.ubuntu.com/2013/02/10/%23ubuntu-classroom.html === ChanServ changed the topic of #ubuntu-classroom to: Welcome to the Ubuntu Classroom - https://wiki.ubuntu.com/Classroom || Support in #ubuntu || Upcoming Schedule: http://is.gd/8rtIi || Questions in #ubuntu-classroom-chat || No Sessions Currently in Progress [03:48] test === zz_Jacky is now known as jackyalcine === jackyalcine is now known as Jacky_ === Jacky_ is now known as zz_Jacky === zz_Jacky is now known as zz_zz_Jacky === zz_zz_Jacky is now known as jackyalcine === jackyalcine is now known as Jacky_ === Jacky_ is now known as zz_zz_Jacky === zz_zz_Jacky is now known as Jacky_ === Per is now known as Guest95273 === fenris is now known as Guest52920 === fenris is now known as Guest11938 === yofel_ is now known as yofel === Quintasan_ is now known as Quintasan === Jacky_ is now known as zz_Jacky_ === zz_Jacky_ is now known as jackyalcine === jackyalcine is now known as Jacky_ === Jacky_ is now known as jackyalcine === fenris is now known as Guest64189 === jackyalcine is now known as zz_jackyalcine === zz_jackyalcine is now known as jackyalcine === jackyalcine is now known as jackyalcine_ === jackyalcine_ is now known as zz_jackyalcine_ === zz_jackyalcine_ is now known as jackyalcine === jackyalcine is now known as jackyalcine_ === jackyalcine_ is now known as zz_jackyalcine_ === zz_jackyalcine_ is now known as jackyalcine === jackyalcine is now known as zz_jackyalcine === juzprawiedaz is now known as DaZ