[00:01] <ClassBot> Logs for this session will be available at http://irclogs.ubuntu.com/2013/02/10/%23ubuntu-classroom.html following the conclusion of the session.
[00:01] <JoseeAntonioR> Let's just wait a couple minutes, and our instructor will be here
[00:05] <JoseeAntonioR> While we wait, if you guys have any general questions about Launchpad, just ask them in #ubuntu-classroom
[00:13] <JoseeAntonioR> ok, so I'll try to cover some Launchpad Basics until our instructor arrives
[00:13] <JoseeAntonioR> Thanks again for being here!
[00:14] <JoseeAntonioR> So, Launchpad is a set of web services, and it's Open Source
[00:14] <JoseeAntonioR> The code is available online and anyone can download and modify it legally
[00:16] <JoseeAntonioR> In Launchpad we can have projects hosted, we can also host code, file bugs, track work items with blueprints, translate packages, and have a question tracker where you can ask and answer questions
[00:16] <JoseeAntonioR> Anyone can register a project, and create a profile
[00:17] <JoseeAntonioR> Teams can also be created, they are a group of people working together or something
[00:17] <JoseeAntonioR> A team can be open, delegated, moderated or restricted
[00:17] <JoseeAntonioR> In case of open teams, any user or team can join, and no approval is required
[00:18] <JoseeAntonioR> Delegated teams are inclusive too, and any user or team can join, but team administrators approve direct memberships
[00:18] <JoseeAntonioR> Moderated teams are exclusive, and exclusive teams may ask to join
[00:19] <JoseeAntonioR> And finally, restricted teams are exclusive, and only a team administrator can invite users and exclusive teams to join
[00:20] <JoseeAntonioR> When a user creates its Launchpad account, he will be able to do everything on Launchpad, such as filing a bug, creating blueprints, translating, etc.
[00:20] <JoseeAntonioR> So, let's get through the Code feature
[00:20] <JoseeAntonioR> That one is called Bazaar. There, you will be able to host code, and the code will be available to the public, anyone can grab it
[00:21] <JoseeAntonioR> Any questions so far?
[00:23] <JoseeAntonioR> Ok, so let's move on
[00:24] <JoseeAntonioR> As mentioned before, any user who has got a Launchpad account can upload code to Bazaar
[00:25] <JoseeAntonioR> Users can also create PPAs (Personal Package Archives) to create 'their own repositories'
[00:26] <JoseeAntonioR> Let's move onto bugs
[00:26] <JoseeAntonioR> If there's a project in Launchpad, it can use the system as a bugtracker.
[00:28] <JoseeAntonioR> Once it gets configured, you can fully use the bugtracker, and you will be able to separate bugs with tags, indicate their current status, give updates, set an asignee, etc.
[00:28] <JoseeAntonioR> In my opinion, it's a super complete system
[00:29] <JoseeAntonioR> Now, you also have blueprints
[00:29] <JoseeAntonioR> With blueprints you can create specifications for a feature, and you can track its progress in there.
[00:30] <JoseeAntonioR> You have a whiteboard for all discussion, a work items part to assign work items and put a status to it (TODO, INPROGRESS, DONE, BLOCKED), and much more
[00:30] <JoseeAntonioR> You also have the translations section, where you will be able to translate strings from different packages on a project
[00:32] <JoseeAntonioR> Translations may be open, and they can also be moderated
[00:32] <JoseeAntonioR> If they're moderated, a person or a team will need to confirm that the translation is good for it to be included in the translated file
[00:34] <JoseeAntonioR> Any questions?
[00:35] <ClassBot> CarstenG asked: Is Launchpad itself translatable?
[00:35] <JoseeAntonioR> Let me be honest with you, I'm not sure
[00:36] <JoseeAntonioR> Launchpad itself does not host their translations, so maybe you can directly translate it in the source code
[00:36] <JoseeAntonioR> But I'm not 100% sure about that, sorry
[00:36] <JoseeAntonioR> Any other questions, guys?
[00:38] <JoseeAntonioR> Ok, so let's move on then
[00:40] <JoseeAntonioR> Finally, we have Launchpad Answers.
[00:40] <JoseeAntonioR> Launchpad answers lets people ask and answer questions within a certain project
[00:41] <JoseeAntonioR> Any project can activate the feature, and people will be able to contribute to it in that way
[00:42] <JoseeAntonioR> One of the cool features of Launchpad is that it's an OpenID provider
[00:42] <JoseeAntonioR> that means that you are able to log into any website that accepts OpenID with your Launchpad account
[00:43] <JoseeAntonioR> So, using it is pretty simple
[00:44] <JoseeAntonioR> Just log into your Launchpad account, and then, when a webpage asks for your OpenID, just enter the link of your Launchpad profile
[00:45] <JoseeAntonioR> Also, if you've got an account on Launchpad, you've also got an account on login.ubuntu.com
[00:46] <JoseeAntonioR> The system is the same, it's just that login.ubuntu.com cannot use your username as an OpenID
[00:49] <JoseeAntonioR> Ok, so if you guys have any final questions for now, I'll be happy to do my best to answer the,
[00:49] <JoseeAntonioR> s/the,/them/
[00:50] <ClassBot> There are 10 minutes remaining in the current session.
[00:52] <JoseeAntonioR> Coming up philipballew is going to give us a session on how to get help in Ubuntu, so make sure to stay tuned!
[00:55] <ClassBot> There are 5 minutes remaining in the current session.
[01:01] <ClassBot> Logs for this session will be available at http://irclogs.ubuntu.com/2013/02/10/%23ubuntu-classroom.html following the conclusion of the session.
[01:01] <philipballew> oh hey people! Its Ubuntu with Philip time!
[01:02] <philipballew> As you might have already have been aware this session called How to Get Help in Ubuntu  is about all the places that you can go to get help in Ubuntu
[01:03] <philipballew> So basically its pretty awesome.
[01:03] <philipballew> If you have any questions during the thing, just do whatever you have been doing for asking questions and I'll try to answer them.
[01:03] <philipballew> So here we go.
[01:04] <philipballew> There are many places to get help for a problem in Ubuntu, however you might only have herd of one, or used one or two. so Im gonna list them all and say a few things about them.
[01:05] <philipballew> A lot of you Ubuntu people probably started with the Forms.
[01:06] <philipballew> They provide great information, and are great for troubleshooting.
[01:06] <philipballew> If you have a problem that you need to work through, the forms are pretty nice
[01:07] <philipballew> Though maybe you already know what your problem i and you just need a solution. Perhaps Ask Ubuntu is what you need.
[01:08] <philipballew> Its like Stack Exchange
[01:08] <philipballew> You can ask a question, then the answers get voted up or down.
[01:08] <philipballew> This makes the right answer go fight to the top
[01:09] <philipballew> Both these are nice because you can ask a question and not have to be online for an answer,
[01:10] <philipballew> just come back and its answeres
[01:10] <philipballew> *answered
[01:10] <philipballew> though remember to always upvote on Ask Ubuntu
[01:11] <philipballew> I think that another great support tool is IRC
[01:11] <philipballew> Since everyone here knows what that is...
[01:12] <philipballew> There are some nice channels like #ubuntu
[01:12] <philipballew> but also #ubuntu-beginners is nice ir you did not know that one
[01:13] <philipballew> Also, your lo-co probably has an irc channel you can get help from
[01:13] <philipballew> If you are not in a loco, you need to be
[01:14] <philipballew> they provide great places to get the help you need for your ubuntu machine
[01:14] <philipballew> You can attend a Ubunty Hour with your mailing list and get lots of help with your computer
[01:15] <philipballew> Or maybe you can subscribe to a mailing list.
[01:16] <philipballew> Mailing lists provide great opportunities for people to have in depth email discussion about support for their Ubuntu machine.
[01:17] <philipballew> Your local lug is good to
[01:18] <philipballew> If your not involved in that I would encourage it because it gives you a chance to meet other linux users.
[01:19] <philipballew> The social media pages of Ubuntu are good
[01:19] <philipballew> like the Google plus community
[01:21] <philipballew> though maybe your seeing all this and you would rather not take all this time and effort
[01:21] <philipballew> I think you can get Canonical paid support.
[01:21] <philipballew> Ive herd its nice
[01:23] <philipballew> There are many sites here to get ubuntu help with and I hope you can use them
[01:23] <philipballew> let me link you with a few things
[01:24] <philipballew> http://askubuntu.com/
[01:25] <philipballew> http://ubuntuforums.org/
[01:25] <philipballew> https://wiki.ubuntu.com/IRC/ChannelList
[01:25] <philipballew> http://shop.canonical.com/index.php?cPath=41
[01:26] <philipballew> https://plus.google.com/communities/107299007624972266094
[01:27] <philipballew> also, though you can read english feel free to join the irc channel for the language of your choice to get help as well in one of the links
[01:27] <philipballew>  that means #ubuntu-es, #ubuntu-fr, #ubuntu-pt, and others
[01:27] <philipballew> now thanks for listening
[01:28] <philipballew> now is the time for a question if you have it
[01:30] <philipballew> oh, and just another thing
[01:31] <philipballew> all these support options are available with the option for flavors
[01:31] <philipballew> Lubuntu Xubuntu Philbuntu and stuff like that
[01:31] <philipballew> You can get help for you system there at the links for these systems
[01:32] <philipballew> except the Canonical support
[01:34] <JoseeAntonioR> (Philbuntu is the one invented by philipballew, just in case)
[01:38] <philipballew> http://www.ubuntu.com/project/about-ubuntu/derivatives
[01:39] <philipballew> ^ in case your interested still
[01:41] <pleia2> thanks to philipballew for his session :)  last one is by cprofitt in 20 minutes!
[01:50] <ClassBot> There are 10 minutes remaining in the current session.
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[02:01] <ClassBot> Logs for this session will be available at http://irclogs.ubuntu.com/2013/02/10/%23ubuntu-classroom.html following the conclusion of the session.
[02:01] <cprofitt> First I would like to thank Philipballew for giving a great introduction on getting help. I hope to build on what he has said and go a little more in depth.
[02:01] <cprofitt> When you need help it is because you have run in to a problem. Here are the main areas you can get help from.
[02:01] <cprofitt> - ubuntuforums.org
[02:01] <cprofitt> - askubuntu.com
[02:01] <cprofitt> - chat.freenode.net
[02:01] <cprofitt> Each of these resources is a little bit different and fits different styles of getting your problem solved. Knowing the right one can help you get the assistance you need.
[02:01] <cprofitt> - launchpad.net
[02:01] <cprofitt> - help.ubuntu.com
[02:01] <cprofitt> - help.ubuntu.com/community
[02:02] <cprofitt> If you need advice on how to us UFW (Ubuntu Firewall) you would use help.ubuntu.com/community
[02:02] <cprofitt> https://help.ubuntu.com/community/UFW
[02:02] <cprofitt> the material on help.ubuntu.com/community is community contributed tutorials
[02:03] <cprofitt> the content on help.ubuntu.com is official Ubuntu documentation
[02:03] <cprofitt> both are excellent for when you want to take some time to investigate a specific program or topic to solve an issue
[02:04] <cprofitt> like how to allow yourself access to your home computers from the Internet
[02:04] <cprofitt> If you have a problem that is more fluid - like trying to figure out if your server has been compromised you would find the forums a much better resource
[02:05] <cprofitt> the forums is much more flexible and allows for a back and forth with questions
[02:06] <cprofitt> the forums also then can serve as an ongoing discussion for such topics as well as a resource for others having the same issue
[02:06] <cprofitt> one key thing to remember with the forums is to mark your thread solved if you get an answer that solves your problem
[02:07] <cprofitt> The forums also make a great place to ask questions about 'what the best image editing software is'
[02:07] <cprofitt> though you should be cautious about asking questions that devolve in to 'holy wars' such as emacs vs vim
[02:08] <cprofitt> if you are looking for a specific question like how to update grub in Ubuntu 12.10 then askubuntu.com is a great resource
[02:08] <cprofitt> askubuntu.com allows its users to vote on the 'best' answer
[02:09] <cprofitt> this makes it easier for people to find the 'best' answer because it will 'rise to the top'
[02:09] <cprofitt> this is in contrast to the forums where the answer might be on the 5th page
[02:10] <cprofitt> here is an example of a well worded question on aksubuntu.com
[02:10] <cprofitt> http://askubuntu.com/questions/28086/what-are-unitys-keyboard-and-mouse-shortcuts
[02:10] <cprofitt> in some cases if you are in need of immediate help you might want to try chat.freenode.net (IRC)
[02:10] <cprofitt> which those in this session know about
[02:10] <cprofitt> there is one thing to keep in ming about IRC
[02:11] <cprofitt> and that is many people will use a 'bouncer' or a 'shell account' and stay logged in to channels even when they are not actively following IRC
[02:11] <cprofitt> they could be asleep or at work
[02:11] <cprofitt> for this reason if you ask a question in IRC, but get no answers it does not mean you are being ignored
[02:11] <cprofitt> people may not be actively listening to your question or might not know the answer
[02:12] <cprofitt> if you can stay logged in to IRC for a while you will get an answer eventually... but I understand that it can be frustrating to wait
[02:13] <cprofitt> you can also report bugs on launchpad.net
[02:14] <cprofitt> reporting bugs on stable releases may not result in a patch though since patches for stable releases are rare due to the fact that they could cause other conflicts
[02:14] <cprofitt> reporting bugs in the development release - currently 13.04 - is much more likely to result in a patch
[02:14] <cprofitt> example: https://bugs.launchpad.net/ubuntu/+source/evolution/+bug/877751
[02:15] <cprofitt> here are a couple more examples for askubuntu.com
[02:15] <cprofitt>  - http://askubuntu.com/questions/4408/what-should-i-do-when-ubuntu-freezes - http://askubuntu.com/questions/17610/how-do-i-reset-my-unity-configuration
[02:15] <cprofitt> in all the cases that you want to receive help you should try to have a good description of your problem
[02:16] <cprofitt>     - general guidelines (as much detail as possible)
[02:16] <cprofitt>       - what you were doing (what program)
[02:16] <cprofitt>       - what model of computer if it is a hardware question
[02:16] <cprofitt>       - what hardware was involved (video issues = video card, network issues = network cards)
[02:16] <cprofitt>         - lspci, lsusb - to get details on your hardware
[02:16] <cprofitt>       - what happened?
[02:16] <cprofitt>       - what behavior was expected?
[02:16] <cprofitt> taking the time to gather these details will help those trying to give you help the information they need to try and formulate an answer
[02:17] <cprofitt> if you are having issues with wireless, but do not know what wireless card you have people will not be able to help until they ask for that information
[02:17] <cprofitt> with askubuntu.com you want to keep your questions related to Ubuntu...
[02:18] <cprofitt> development on Ubuntu would be fine, Gnome Shell on Ubuntu is fine,... running Mint would be off-topic
[02:19] <cprofitt> if you are using IRC you will want to use a service like pastebin to communicate large amounts of information to those helping you
[02:19] <cprofitt> example http://pastebin.ubuntu.com/1629518/
[02:19] <cprofitt> this makes it much easier for people to look at your logs or other technical information because it will not flow with the channel as others ask for help
[02:20] <cprofitt> it also avoids flooding the IRC channel
[02:20] <cprofitt> when reporting bugs you want to make sure that you look for a bug identical to yours
[02:20] <cprofitt> reporting a bug that has already been reported causes bug-control to have to triage the bug
[02:21] <cprofitt> it will get marked as a duplicate and that ends up taking time away from triaging unique bugs
[02:22] <cprofitt> one other very important thing to remember is that everyone that is trying to help you in these commuinty resources is a volunteer
[02:22] <cprofitt> treat them with respect and stay civil
[02:23] <cprofitt> they are like neighbors and helping you out of kindness and a community spirit
[02:24] <cprofitt> the great thing about this is that all of them were once a beginner... all of them run in to issues they can not solve... it is through the effort of the community that everyone gets help...
[02:24] <cprofitt> bugs get fixed, work arounds get identified, etc
[02:25] <cprofitt> if you find a wiki article on help.ubuntu.com/community is inaccurate you can edit it and leave a note
[02:25] <cprofitt> even if you do not know how to achieve the desired results... if the information is out of date you can mark it as such
[02:26] <cprofitt> in the case of launchpad.net you will need to have your own launchpad account
[02:26] <cprofitt> with askubuntu.com you will have to authenticate; your lauchpad account can be used to authenticate to askubuntu.com
[02:27] <cprofitt> if you want to edit a page on help.ubuntu.com/community you will need a launchpad account as well.
[02:27] <cprofitt> the forums currently make use of their own account
[02:28] <cprofitt> and chat.freenode.net (IRC) does not require a registered account - though it is a good idea
[02:28] <cprofitt> the forums also have some dedicated areas
[02:29] <cprofitt> General Help - http://ubuntuforums.org/forumdisplay.php?f=331
[02:29] <cprofitt> Virtualization - http://ubuntuforums.org/forumdisplay.php?f=308
[02:29] <cprofitt> System76 Support - http://ubuntuforums.org/forumdisplay.php?f=341
[02:30] <cprofitt> System76 is a hardware vendor that sells computers with Ubuntu preinstalled
[02:30] <cprofitt> security discussions - http://ubuntuforums.org/forumdisplay.php?f=338
[02:30] <cprofitt> there are areas for Asus, Dell and Apple support as well
[02:31] <cprofitt> as you saw in the previous session there are multiple channels on IRC as well
[02:32] <cprofitt> one other fantastic resource is the one you are in now
[02:32] <cprofitt> #ubuntu-classroom
[02:33] <cprofitt> there are many events held in this channel throughout the year that can help increase your knowledge about Ubuntu related topics
[02:33] <cprofitt> the previous session also mentioned loco teams
[02:34] <cprofitt> you can find a list of currently active loco teams here:
[02:34] <cprofitt> http://loco.ubuntu.com/
[02:34] <cprofitt> many loco teams have IRC channels and forum areas as well
[02:34] <cprofitt> but loco teams can potentially offer in-person assistance
[02:35] <cprofitt> that can be invaluable when you are having a difficult time figuring out exactly what the problem is
[02:35] <cprofitt> loco teams often run install fests and educational events
[02:36] <cprofitt> to help find such events you can go here:
[02:36] <cprofitt> http://loco.ubuntu.com/events/
[02:36] <cprofitt> Ubuntu Hours can be fantastic resources for getting to know fellow Ubuntu users
[02:37] <cprofitt> becoming active in your local community helps to build a network of people you can ask for assistance
[02:37] <cprofitt> and as your knowledge grows you can payback that assistance by providing assistance to others
[02:38] <cprofitt> I hope this has helped go a little more in-depth on how to get help and solve problems
[02:38] <cprofitt> please feel free to ask any questions
[02:38] <cprofitt> to summarize:
[02:38] <cprofitt>    - resources:
[02:38] <cprofitt>      - ubuntuforums.org
[02:38] <cprofitt>      - askubuntu.com
[02:38] <cprofitt>      - chat.freenode.net
[02:38] <cprofitt>      - launchpad.net
[02:38] <cprofitt>      - help.ubuntu.com
[02:38] <cprofitt>      - help.ubuntu.com/community
[02:38] <cprofitt>     - general guidelines (as much detail as possible)
[02:38] <cprofitt>       - what you were doing (what program)
[02:38] <cprofitt>       - what model of computer if it is a hardware question
[02:38] <cprofitt>       - what hardware was involved (video issues = video card, network issues = network cards)
[02:38] <cprofitt>         - lspci, lsusb - to get details on your hardware
[02:39] <cprofitt>       - what happened?
[02:39] <cprofitt>       - what behavior was expected?
[02:39] <cprofitt> above all remember that the people helping you are volunteers and treat them with respect and be thankful they are helping you
[02:41] <cprofitt> thank you to the classroom team for organizing this event and assisting with the running of the session
[02:41] <cprofitt> here are some great resources for classroom
[02:42] <cprofitt> https://wiki.ubuntu.com/Testing/Activities/Classroom#Section_2
[02:42] <cprofitt> and
[02:42] <cprofitt> http://ubuntuclassroom.wordpress.com/2013/02/09/your-first-iso-test/
[02:42] <cprofitt> if you just want to stay up-to-date with things going on in the community
[02:42] <cprofitt> make sure you read planet.ubuntu.com
[02:43] <cprofitt> and Ubuntu Weekly News
[02:43] <cprofitt> https://wiki.ubuntu.com/UbuntuWeeklyNewsletter
[02:43] <cprofitt> thanks again for coming everyone
[02:44] <cprofitt> special thanks to JoseeAntonioR pleia2 and phillw
[02:49] <pleia2> thanks for that session, cprofitt!
[02:50] <pleia2> and that wraps things up for us here for User Days :)
[02:50] <ClassBot> There are 10 minutes remaining in the current session.
[02:50] <pleia2> huge thanks to JoseeAntonioR for working on recruitment for this event and managing the schedule
[02:50] <pleia2> also for filling in during those slots where the instructors were unavailable!
[02:51] <pleia2> logs for all sessions are now available directly via this link: https://wiki.ubuntu.com/UserDaysTeam/quantal
[02:55] <ClassBot> There are 5 minutes remaining in the current session.
[03:00] <ClassBot> Logs for this session will be available at http://irclogs.ubuntu.com/2013/02/10/%23ubuntu-classroom.html
[03:48] <phillw> test