| === wapiflap1 is now known as wapiflapi | ||
| === francisco is now known as Guest14513 | ||
| === briancurtin2 is now known as briancurtin | ||
| jono | hey all | 15:22 |
|---|---|---|
| jono | can someone help me reset my U1 setup - I keep getting an error when I re-set up my device and account 'IPCError' and currently U1 is not syncing for me | 15:22 |
| dobey | what are the details of the error? | 15:31 |
| mandel | jono, ^ | 15:55 |
| jono | hey dobey, mandel | 15:56 |
| jono | so this is what I do: | 15:56 |
| jono | load the U1 client | 15:56 |
| jono | I get an error box saying "Sorry, an error has occured and Ubuntu One needs to close" | 15:56 |
| jono | clicking Show Details says "IPCError" | 15:56 |
| jono | and that is it | 15:56 |
| mandel | jono, what OS is that happening on? | 15:57 |
| jono | if I delete the device in there and re-enter my U1 details I am able to log in OK, but then on the Syncing the cloud to your computer screen it says "Getting information, please wait..." and nothing ever happens | 15:58 |
| jono | mandel, raring | 15:58 |
| mandel | jono, can you take a look to see if the ubuntuone syncademon process is running? | 15:58 |
| mandel | jono, ipc error is related to the communication from the ui to the daemon via ipc (in this case dbus) | 15:59 |
| jono | jono@forge:~$ ps ax | grep u1sdtool | 15:59 |
| jono | 17487 pts/3 S+ 0:00 grep --color=auto u1sdtool | 15:59 |
| jono | seems not | 15:59 |
| chaselivingston | jono: Hi, could you submit the form at http://one.ubuntu.com/support/contact so we can get some more information from you? | 15:59 |
| jono | chaselivingston, sure | 16:00 |
| chaselivingston | jono: thanks! | 16:00 |
| jono | chaselivingston, page doesnt exist | 16:00 |
| jono | mandel, ok, so it seems u1sdtool is not running at all | 16:02 |
| jono | when I start it with --start I don't see it in the process list | 16:02 |
| jono | which might suggest it is crashing | 16:02 |
| chaselivingston | jono: working for me... | 16:03 |
| jono | jono@forge:~$ u1sdtool --connect | 16:03 |
| jono | Oops, an error ocurred: | 16:03 |
| jono | org.freedesktop.DBus.Error.UnknownMethod: | 16:03 |
| jono | chaselivingston, oops, I had a space at the end | 16:03 |
| chaselivingston | jono: :) | 16:03 |
| mandel | hehe | 16:04 |
| chaselivingston | jono: replied | 16:09 |
| jono | chaselivingston, just replied | 16:13 |
| jono | the issue seems to be with syncdaemon | 16:13 |
| mandel | jono, yes, that is not a surprise.. I mean, for the future, IPCError means, I, the UI, I'm trying to talk with the daemon and something went wrong :-/ | 16:23 |
| jono | mandel, right, but the UnknownMethod error I assume is odd for u1sdtool? | 16:24 |
| jono | which suggests u1sdtool is broken in raring | 16:24 |
| === salgado is now known as salgado-lunch | ||
| mandel | jono, yes.. but dbus errors are very un-informative, it could be that there is no service with a given path for example | 16:25 |
| jono | mandel, right | 16:25 |
| jono | what I find odd is that I don't see the process in my process list | 16:25 |
| mandel | jono, so, either, the interfaces have diff methods (diff version of u1sdtool and the daemon) or that the process is not there | 16:25 |
| mandel | jono, exactly, so sd is done, try to start it manually | 16:26 |
| jono | if I run u1sdtool -c I get the UnknownMethod error | 16:26 |
| jono | and the process doesn't seem to start | 16:26 |
| mandel | jono, python /usr/lib/ubuntuone-client/ubuntuone-syncdaemon | 16:27 |
| mandel | jono, lets see what that says | 16:27 |
| jono | jono@forge:~$ python /usr/lib/ubuntuone-client/ubuntuone-syncdaemon | 16:29 |
| jono | Another instance is running | 16:29 |
| jono | mandel, ^ | 16:29 |
| mandel | jono, pkill the bastard | 16:29 |
| mandel | jono, I wonder why it does not appear in the process list | 16:29 |
| jono | how do I pkill it? | 16:30 |
| jono | I have only ever used kill :-) | 16:30 |
| dobey | what unknown method? | 16:35 |
| === salgado-lunch is now known as salgado | ||
| jono | mandel, hey | 17:45 |
| jono | I killed it and when I restart the client I get the same IPCError | 17:45 |
| nessita | jono, hi there. If you still have your issue, can you please pastebin the output of python /usr/lib/ubuntuone-client/ubuntuone-syncdaemon --debug | 18:02 |
| jono | nessita, | 18:03 |
| jono | jono@forge:~$ pkill u1sdtool | 18:03 |
| jono | jono@forge:~$ python /usr/lib/ubuntuone-client/ubuntuone-syncdaemon --debug | 18:03 |
| jono | 2013-04-01 11:03:13,109 - ubuntuone.SyncDaemon - WARNING - Another instance is running | 18:03 |
| jono | Another instance is running | 18:03 |
| jono | 2013-04-01 11:03:13,110 - ubuntuone.SyncDaemon - INFO - not starting twisted.manhole | 18:03 |
| nessita | jono, so, let's kill all those instances, ps aufx | grep ubuntuone-syncdaemon and kill the process using the reported id | 18:04 |
| nessita | jono, once ps aufx | grep ubuntuone-syncdaemon gives you nothing (except maybe the grep command), re-run the python /usr/... command | 18:05 |
| jono | nessita, running the debug command but this is spitting out an enormous amount of output | 18:09 |
| jono | looks like things are syncing | 18:09 |
| nessita | jono, ridiculus amount of output is expected and welcomed | 18:10 |
| nessita | jono, when it settles, would you please paste the last ~100 lines? | 18:10 |
| jono | nessita, interesting, it looks like things might be working now | 18:11 |
| utlemming | question regarding the U1 client: the qouta in the client says that my max isn't what the webpage says. How do I get the client to report the right max? | 18:12 |
| mandel | jono, sorry fogot to say I had to walk the dog | 18:15 |
| jono | no worries mandel | 18:16 |
| dobey | utlemming: close the application and start it again. if it's still not matching, you're possibly looking at different (or duplicate) accounts, and should then fill the form at https://one.ubuntu.com/help/contact/ | 18:17 |
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