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[15:22] <jono> hey all
[15:22] <jono> can someone help me reset my U1 setup - I keep getting an error when I re-set up my device and account 'IPCError' and currently U1 is not syncing for me
[15:31] <dobey> what are the details of the error?
[15:55] <mandel> jono, ^
[15:56] <jono> hey dobey, mandel
[15:56] <jono> so this is what I do:
[15:56] <jono> load the U1 client
[15:56] <jono> I get an error box saying "Sorry, an error has occured and Ubuntu One needs to close"
[15:56] <jono> clicking Show Details says "IPCError"
[15:56] <jono> and that is it
[15:57] <mandel> jono, what OS is that happening on?
[15:58] <jono> if I delete the device in there and re-enter my U1 details I am able to log in OK, but then on the Syncing the cloud to your computer screen it says "Getting information, please wait..." and nothing ever happens
[15:58] <jono> mandel, raring
[15:58] <mandel> jono, can you take a look to see if the ubuntuone syncademon process is running?
[15:59] <mandel> jono, ipc error is related to the communication from the ui to the daemon via ipc (in this case dbus)
[15:59] <jono> jono@forge:~$ ps ax | grep u1sdtool
[15:59] <jono> 17487 pts/3    S+     0:00 grep --color=auto u1sdtool
[15:59] <jono> seems not
[15:59] <chaselivingston> jono: Hi, could you submit the form at http://one.ubuntu.com/support/contact  so we can get some more information from you?
[16:00] <jono> chaselivingston, sure
[16:00] <chaselivingston> jono: thanks!
[16:00] <jono> chaselivingston, page doesnt exist
[16:02] <jono> mandel, ok, so it seems u1sdtool is not running at all
[16:02] <jono> when I start it with --start I don't see it in the process list
[16:02] <jono> which might suggest it is crashing
[16:03] <chaselivingston> jono: working for me...
[16:03] <jono> jono@forge:~$ u1sdtool --connect
[16:03] <jono> Oops, an error ocurred:
[16:03] <jono> org.freedesktop.DBus.Error.UnknownMethod:
[16:03] <jono> chaselivingston, oops, I had a space at the end
[16:03] <chaselivingston> jono: :)
[16:04] <mandel> hehe
[16:09] <chaselivingston> jono: replied
[16:13] <jono> chaselivingston, just replied
[16:13] <jono> the issue seems to be with syncdaemon
[16:23] <mandel> jono, yes, that is not a surprise.. I mean, for the future, IPCError means, I, the UI, I'm trying to talk with the daemon and something went wrong :-/
[16:24] <jono> mandel, right, but the UnknownMethod error I assume is odd for u1sdtool?
[16:24] <jono> which suggests u1sdtool is broken in raring
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[16:25] <mandel> jono, yes.. but dbus errors are very un-informative, it could be that there is no service with a given path for example
[16:25] <jono> mandel, right
[16:25] <jono> what I find odd is that I don't see the process in my process list
[16:25] <mandel> jono, so, either, the interfaces have diff methods (diff version of u1sdtool and the daemon) or that the process is not there
[16:26] <mandel> jono, exactly, so sd is done, try to start it manually
[16:26] <jono> if I run u1sdtool -c I get the UnknownMethod error
[16:26] <jono> and the process doesn't seem to start
[16:27] <mandel> jono, python /usr/lib/ubuntuone-client/ubuntuone-syncdaemon
[16:27] <mandel> jono, lets see what that says
[16:29] <jono> jono@forge:~$ python /usr/lib/ubuntuone-client/ubuntuone-syncdaemon
[16:29] <jono> Another instance is running
[16:29] <jono> mandel, ^
[16:29] <mandel> jono, pkill the bastard
[16:29] <mandel> jono, I wonder why it does not appear in the process list
[16:30] <jono> how do I pkill it?
[16:30] <jono> I have only ever used kill :-)
[16:35] <dobey> what unknown method?
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[17:45] <jono> mandel, hey
[17:45] <jono> I killed it and when I restart the client I get the same IPCError
[18:02] <nessita> jono, hi there. If you still have your issue, can you please pastebin the output of python /usr/lib/ubuntuone-client/ubuntuone-syncdaemon --debug
[18:03] <jono> nessita,
[18:03] <jono> jono@forge:~$ pkill u1sdtool
[18:03] <jono> jono@forge:~$ python /usr/lib/ubuntuone-client/ubuntuone-syncdaemon --debug
[18:03] <jono> 2013-04-01 11:03:13,109 - ubuntuone.SyncDaemon - WARNING - Another instance is running
[18:03] <jono> Another instance is running
[18:03] <jono> 2013-04-01 11:03:13,110 - ubuntuone.SyncDaemon - INFO - not starting twisted.manhole
[18:04] <nessita> jono, so, let's kill all those instances, ps aufx | grep ubuntuone-syncdaemon and kill the process using the reported id
[18:05] <nessita> jono, once ps aufx | grep ubuntuone-syncdaemon gives you nothing (except maybe the grep command), re-run the python /usr/... command
[18:09] <jono> nessita, running the debug command but this is spitting out an enormous amount of output
[18:09] <jono> looks like things are syncing
[18:10] <nessita> jono, ridiculus amount of output is expected and welcomed
[18:10] <nessita> jono, when it settles, would you please paste the last ~100 lines?
[18:11] <jono> nessita, interesting, it looks like things might be working now
[18:12] <utlemming> question regarding the U1 client: the qouta in the client says that my max isn't what the webpage says. How do I get the client to report the right max?
[18:15] <mandel> jono, sorry fogot to say I had to walk the dog
[18:16] <jono> no worries mandel
[18:17] <dobey> utlemming: close the application and start it again. if it's still not matching, you're possibly looking at different (or duplicate) accounts, and should then fill the form at https://one.ubuntu.com/help/contact/