[08:45] <JamesTait> Good morning all, happy Long Weekend Confusion Day! :-D
[11:31] <kaziweb> Hi, I've lost all my data from my ubuntu one account. only folders are showing but no files. How can I recover all my data?
[11:31] <kaziweb> I'm running 13.04
[11:34] <jgdx> kaziweb: Hi, check out https://one.ubuntu.com/help/faq/how-can-i-recover-files-deleted-from-my-account/
[11:36] <kaziweb> jgdx, I've checked there is nothing in trash. All my files removed from web even.
[11:36] <jgdx> kaziweb: then you need to contact support: https://one.ubuntu.com/help/contact/
[11:37] <kaziweb> jgdx, thanks. I m contacting.
[15:22] <Chipaca> variona: nessita; nessita: variona
[15:22] <variona> hi
[15:22] <Chipaca> variona: welcome! and thank you for your patience
[15:22] <variona> my middle name
[15:23] <Chipaca> nessita: variona is the user I've been trying to help
[15:23] <variona> yeah that's me
[15:23] <Chipaca> variona: nessita is probably the best person to help you right now
[15:24] <Chipaca> nessita: variona: as this comes via support, i'd like any conclusions writ up to feed back into the support system (an irc log would be ok, if you both agree to it)
[15:24] <variona> that's ok
[15:24] <nessita> hello variona!
[15:24] <variona> hi
[15:25] <nessita> variona, are you familiar with a terminal? that means, can I ask you to run download a script and run it for me?
[15:25] <variona> yes
[15:26] <nessita> variona, great, so, in one terminal, I need you to run this command (it will not finish, since is a daemon):
[15:26] <nessita> killall ubuntu-sso-login; U1_DEBUG=True python /usr/lib/ubuntu-sso-client/ubuntu-sso-login
[15:27] <nessita> variona, once that running, please download this python script http://ubuntuone.com/3vkrOkNuC5qT7N3kwkpZM0 and store it in your home under the name "tool-credentials.py"
[15:27] <nessita> (you can choose any name you like)
[15:27] <variona> killall produced no process found
[15:27] <nessita> variona, is fine
[15:28] <nessita> you got output after that, such as:2013-05-07 12:26:37,974:974.201917648 - ubuntu_sso.main - DEBUG - Starting up Ubuntu SSO service...
[15:28] <variona> the second  command says Already started
[15:28] <nessita> hum? but we killed it! :-)
[15:28] <nessita> variona, can you run the killall ubuntu-sso-login again, please?
[15:29] <Chipaca> nessita: output of "ps -C python ww" might help here
[15:29] <variona> same result
[15:30] <variona> ok ill try to kill those processes
[15:30] <variona> none left
[15:30] <variona> demon running
[15:31] <variona> script is downloaded
[15:32] <nessita> variona, great, then in another terminal, please run the script as follows:
[15:32] <nessita> python ~/tool-credentials.py
[15:32] <nessita> (assuming you store the script in your home)
[15:32] <variona> running
[15:33] <nessita> variona, you should get a new window popping up, for login
[15:33] <nessita> variona, there, please click on "i forgot my password"
[15:33] <nessita> and try to do password recovery for your main email address
[15:33] <variona> shouldn't I first try to log in?
[15:34] <nessita> variona, let's try first password reset, since we can ignore the email sent to your account
[15:34] <nessita> variona, that means, we can request password reset and do not complete it
[15:34] <nessita> yes?
[15:35] <variona> Ok, same result: Your mail address is not recognized (free translation)
[15:35] <variona> (that was the reset)
[15:36] <nessita> variona, yes. Can you please paste the output shown in the first terminal, where you started the daemon?
[15:36] <variona> 2013-05-07 17:34:44,190:190.861940384 - ubuntu_sso.utils.webclient.qtnetwork - INFO - Proxy is disabled. 2013-05-07 17:34:44,504:504.185914993 - ubuntu_sso.utils.webclient.qtnetwork - DEBUG - _handle_finished error (6,SSL handshake failed). 2013-05-07 17:34:44,505:505.008935928 - ubuntu_sso.account - ERROR - request_password_reset_token failed with: Traceback (most recent call last):   File "/usr/lib/python2.7/dist-packages/ubunt
[15:36] <variona> SSL?
[15:36] <nessita> variona, can you please paste the whole output in http://pastebin.ubuntu.com/ ?
[15:37] <nessita> variona, what you pasted before was cut off
[15:37] <nessita> paste*
[15:38] <variona> and then? do you have it already?
[15:38] <nessita> variona, nopes, you could please give me the url that resulted from submitted the form?
[15:39] <nessita> variona, it should be of the form "http://pastebin.ubuntu.com/123456"
[15:39] <nessita> variona, or I can guess it, no worries
[15:39] <nessita> variona, did you submit the form at http://pastebin.ubuntu.com/?
[15:39] <variona> yes
[15:40] <nessita> variona, got it! (is http://pastebin.ubuntu.com/5641822/)
[15:40] <nessita> Chipaca, so, WebClientError: (u'SSL handshake failed', u'')
[15:41] <Chipaca> u'' !
[15:41] <nessita> Chipaca, we need dobey and/or alecu's input for this
[15:41] <Chipaca> variona: do you have proxy settings?
[15:41] <nessita> variona, are you behind a proxy, by any chance? (I guess no since you're migrating from Lucid)
[15:41] <variona> not that I know of
[15:41] <Chipaca> nessita: uninstall u1-proxy?
[15:41] <nessita> Chipaca, one crazy idea is that upgrade did not went well, and ssl certs were not "installed"
[15:42] <Chipaca> nessita: i like your crazy ideas :)
[15:42] <Chipaca> alecu?
[15:42] <nessita> Chipaca, I don't think u1-proxy is installed...
[15:42] <Chipaca> nessita: i think it is, otherwise you don't get the proxy is disabled log do you?
[15:42] <variona> but as stated before I was guessing it might be ssl because the harddisks were in another machine during install?
[15:43] <nessita> Chipaca, I think that message may be misleading, looking at the source
[15:43] <variona> migration went wrong - so this is a fresh install!
[15:44] <nessita> variona, could  you please paste the output of running this command in a terminal?
[15:44] <nessita> ls -l /etc/ssl/certs/UbuntuOne-*
[15:45] <variona>  ls -l /etc/ssl/certs/UbuntuOne-* -rw-r--r-- 1 root root 1749 Jun 12  2012 /etc/ssl/certs/UbuntuOne-Go_Daddy_CA.pem -rw-r--r-- 1 root root 1449 Jun 12  2012 /etc/ssl/certs/UbuntuOne-Go_Daddy_Class_2_CA.pem
[15:49] <nessita> Chipaca, /etc/ssl/certs/UbuntuOne-ValiCert_Class_2_VA.pem is missing
[15:49] <nessita> variona, thanks, we may have detect the issue
[15:49] <nessita> dobey, ping?
[15:49] <variona> Great
[15:49] <Chipaca> nessita: dobey is on holiday
[15:49] <nessita> ah, oh, uh :-)
[15:49] <Chipaca> nessita: dpkg -S, apt-get --reinstall
[15:50] <Chipaca> python-ubuntuone-storageprotocol
[15:50] <nessita> Chipaca, I'm trying to find out if this cert was given by nightlies or not
[15:50] <nessita> (ie if it should be present in a plain precise install)
[15:50] <nessita> as you can guess I'm running nightlies
[15:52] <variona> I'm booting the laptop
[15:52] <Chipaca> nessita: http://packages.ubuntu.com/precise/all/python-ubuntuone-storageprotocol/filelist
[15:52] <Chipaca> variona: sudo apt-get install --reinstall python-ubuntuone-storageprotocol
[15:52] <Chipaca> variona: also: that's a weird state to be in. Your hardware ok?
[15:53] <variona> I guess so
[15:53] <variona> smartmon tools say disks are ok
[15:54] <variona> on my laptop there are also only two certificates
[15:55] <nessita> Chipaca, so, the valicert is not listed there. In my system it was installed Aug 22  2012, so that's after 12.04
[15:55] <Chipaca> variona: ah! i missed that you have two
[15:55] <Chipaca> yeah, precise has just the two
[15:56] <Chipaca> variona: sorry to frighten you!
[15:56] <variona> Not frightened
[15:56] <Chipaca> nessita: should we try adding the newer certs?
[15:56] <Chipaca> nessita: if that fixes it, an SRU needs to happen
[15:56] <variona> I did the reinstall
[15:56] <nessita> Chipaca, that smells too hacky, I wouldn't do it without talking with alecu or ralsina
[15:56] <Chipaca> variona: yeah, but it won't have fixed it (i missed that you did indeed have the second one)
[15:57] <nessita> Chipaca, I'm searching thru the bug report, this issue sounds familiarish
[16:01] <nessita> Chipaca, this is promising (but depends on nightlies) https://bugs.launchpad.net/ubuntuone-client/+bug/997326
[16:04] <nessita> Chipaca, this duplicate https://bugs.launchpad.net/ubuntuone-client/+bug/992708 fits the description of this case better
[16:04] <Chipaca> so it's not just turkey
[16:05] <variona> No Austria as well ;)
[16:05] <nessita> I'm not 100% sure, the reported in the dupe is "Utku Erdoğdu"
[16:05] <Chipaca> nessita: i mean, variona is in at
[16:06] <nessita> Chipaca, right, I mean that the description is pretty similar, but not exactly the same (the reporter in the bug is using nightlies)
[16:06] <nessita> we could upgrade to nightlies, and my bet issue will be fixed, but it will also mean issue is unsolved in precise
[16:06] <Chipaca> nessita: is that a nightlies for 12.04, or the whole hawg?
[16:06] <nessita> Chipaca, afaik there is a single nightlies, that will work in every supported release (ie since precise)
[16:07] <nessita> I can confirm latest nighlties works fine in precise, I'm running it
[16:07] <Chipaca> nessita: note that that branch itself is unlikely to be the fix for this
[16:08] <nessita> Chipaca, amother small difference is that the report itself is specific to the cert that variona does not have
[16:08] <variona> My laptop is also on precise and U1 works fine there!
[16:08] <nessita> variona, what does apt-cache policy ubuntuone-client says?
[16:08] <nessita> (in the laptop)
[16:09] <nessita> variona, please ignore any password reset email you may have received, I made some tests using a newer api in the server side
[16:09] <nessita> variona, but we have lready stablish this is a client issue
[16:09] <nessita> already*
[16:10] <variona> nessita in the laptop it says "can not be found"
[16:11] <variona> typo
[16:11] <Chipaca> phew
[16:12] <variona> 3.0.2-ubuntu1 0
[16:12] <variona> same as on the pc
[16:13]  * nessita thinks what could be different
[16:14] <Chipaca> variona: is the output of "dpkg -l ubuntuone-client-proxy" the same in both?
[16:15] <variona> pc: ubuntuone-clie 3.0.2-0ubuntu1 Ubuntu One client Proxy support
[16:16] <variona> missing on the laptop
[16:16] <nessita> worth trying removing it
[16:16] <variona> yep
[16:16] <nessita> variona, nees assistance to do so?
[16:16] <nessita> need*
[16:17] <variona> please
[16:17] <nessita> variona, sudo apt-get purge ubuntuone-client-proxy
[16:18] <variona> done
[16:18] <nessita> variona, then, ensure no ubuntu-sso-client nor ubuntuone-* process is running
[16:18] <nessita> and let's try to do the same test as before: run the daemon in one terminal with:
[16:19] <nessita> killall ubuntu-sso-login; U1_DEBUG=True python /usr/lib/ubuntu-sso-client/ubuntu-sso-login
[16:19] <nessita> and in another terminal, run the script you downloaded with:
[16:19] <nessita> python ~/tool-credentials.py
[16:19] <variona> done
[16:20] <variona> Works!
[16:20] <nessita> wow
[16:20] <nessita> Chipaca, you were right!
[16:20] <Chipaca> nessita: only because I am awesome.
[16:20] <variona> Thank You - who thought proxy first?
[16:21] <variona> And how did I install it
[16:21] <Chipaca> I don't know who first thought of proxies. We should send them an angry letter.
[16:21] <variona> ;)
[16:21] <nessita> Chipaca, so, I gotta run to the university due to teaching duties, but I think is important that this "learning" get passed to support and client teams (perhaps they are aware already?)
[16:22] <alecu> Chipaca, nessita: sorry, was otp
[16:22] <Chipaca> nessita: will do
[16:22] <Chipaca> variona: thank you for everything!
[16:22] <nessita> alecu, we had the funniest time ever!
[16:22] <variona> wait
[16:22] <Chipaca> alecu: awww you missed it
[16:22] <nessita> variona, yes?
[16:22] <variona> I try to ignore the mail
[16:23] <variona> which didn't yet come
[16:23] <nessita> alecu, if you read backlog, you can catch up with the issue we're trying to debug with variona
[16:23] <nessita> variona, so, can you re-paste (in pastebin.ubuntu.com) the new output of the daemon process?
[16:25] <variona> at it
[16:26] <variona> http://pastebin.ubuntu.com/5641970/
[16:27] <nessita> variona, did you try the password reset in the last attempt?
[16:27] <nessita> (I don't see that in the paste)
[16:28] <variona> Could it be that the demon died?
[16:29] <nessita> variona, it shouldn't had die -- did you run it the second time as well? (it shutdowns itself after some time on no use)
[16:29] <variona> http://pastebin.ubuntu.com/5641980/
[16:30] <variona> I did this one just now
[16:30] <nessita> Chipaca, alecu: I really gotta go to the uni, could you please follow up this issue? The WebClientError: (u'SSL handshake failed', u'') is still there
[16:30] <nessita> variona, right, so issue is not solved
[16:30] <Chipaca> ouch
[16:30] <Chipaca> i've got to go too :-(
[16:30] <variona> sorry for the early cheers
[16:30] <Chipaca> (in fact, i've already gone)
[16:30] <variona> bye
[16:30] <nessita> alecu, so, this user has a fresh precise install, and he can't do login nor password reset. He's getting SSL handshake failed
[16:30] <Chipaca> variona: i'll read what goes on when i return, and we'll catch up if it isn't resolved
[16:30] <Chipaca> variona: thank you
[16:31] <variona> thank you
[16:31] <nessita> alecu, he does not have nightlies installed, he's running version of u1 client 3.0.2-ubuntu1
[16:33] <alecu> variona: just to check: have you done a system update so that every package is on the last version?
[16:33] <variona> just ecking
[16:34] <variona> checking that is - and updating
[16:34] <variona> Surely coincidence - SSL
[16:35] <variona> Up To Date :)
[16:35] <nessita> variona, I gotta leave too, alecu will keeping assisting you
[16:35] <variona> bye
[16:35] <variona> Hello alecu
[16:38] <alecu> variona: I don't understand the "Surely coincidence - SSL"...
[16:39] <alecu> variona: also, was everything up to date, or did any package got updated?
[16:39] <variona> SSL packages got updated
[16:40] <alecu> variona: ah, nice. Would you mind killing the processes and starting again?
[16:40] <variona> will do
[16:41] <variona> http://pastebin.ubuntu.com/5642023/
[16:43] <variona> ps ax shows amongst others:/usr/bin/python /usr/share/oneconf/oneconf-service
[16:49] <variona> alecu?
[16:50] <alecu> variona: sorry: I'm looking at the code, trying to figure out the problem.
[16:53] <alecu> variona: I'm trying to reproduce it locally, on 12.10 because I don't have 12.04 installed, but it works just fine.
[16:53] <alecu> I'll download 12.04 and try it
[16:56] <variona> It works on my laptop as well, do you think it could  be in connection with the fact that the installation has taken place on another computer?
[17:11] <alecu> variona: sorry, what do you mean that the installation has taken place on another computer?
[17:11] <alecu> variona: did you install the hard disk on another computer and then moved it to this?
[17:12] <variona> hardisk were in another computer, as I had to make sure the other issue with mdadm was not due to a hardware defect.
[17:13] <variona> First Release upgrade went wrong - to many errors, then the md0 wouldn't assemble
[17:14] <variona> So I put the disks in a second machine tried fresh install and the RAID got literally destroyed - it seems as a bug that some reported concerning kernel 3.2.0.40
[17:15] <alecu> variona: right
[17:15] <variona> You get the picture?
[17:15] <alecu> variona: yes
[17:16] <alecu> variona: I don't think installing in a different computer can lead to this SSL issue...
[17:16] <variona> Good
[17:17] <variona> Thought I'd mention it because it is out of the ordinary
[17:17] <alecu> the only thing that is weird is the missing SSL certificate
[17:17] <variona> Which one is missing?
[17:18] <alecu> according to nessita above, /etc/ssl/certs/UbuntuOne-ValiCert_Class_2_VA.pem is the one that's missing
[17:18] <variona> That's because he's on nightly
[17:18] <alecu> variona: right
[17:20] <variona> 18:48:34,450:450.740098953 - ubuntu_sso.account - DEBUG - login: email: dbus.String(u'varionar@gmx.at') password: <hidden>, token_name: u'Ubuntu One @ eduard'
[17:20] <variona> I'm wondering if the token name might not be registered
[17:21] <alecu> variona: so, I'm starting with a clean install of Precise, to see if I can reproduce the SSL issue
[17:35] <alecu> variona: I need to run some errands while this installs. I'll get back in 30'
[17:35] <variona> ok
[17:35] <alecu> thanks
[18:05] <variona> im here
[18:20] <alecu> hi
[18:21] <variona> hi
[18:26] <nessita> alecu, right (about the perms stuff), the ValiCert is not in variona's computer, but is not in the default precise package either
[18:27] <alecu> nessita: I'm installing a clean precise, to see if it still works.
[18:28] <nessita> alecu, sounds good. Though variona has a laptop with a (clean?) install of precise and u1 is authing there, as per his information
[18:30] <alecu> nessita: I've just tried recovering the password on a clean precise (no updates), and it worked just fine :-(
[18:31] <alecu> variona: are you using precise 32 bits or 64 bits?
[18:31] <alecu> I've just tested 64
[18:31] <variona> 32
[18:31] <alecu> :-/
[18:32] <alecu> variona: on your laptop is the same?
[18:33] <variona> got in on my lap what shall I enter
[18:33] <nessita> variona, what does "uanme -a" shows in the laptop?
[18:34] <variona> 3.2.0-41.generic i686
[18:35] <nessita> variona, sorry, I mistype before, it was uname, I guess you corrected that?
[18:35] <variona> yes
[18:36] <nessita> alecu, so, laptop is also 32 bits
[18:36] <variona> the PC: 3.5.0-28-generic #48~precise1-Ubuntu SMP Wed Apr 24 21:43:05 UTC 2013 i686 athlon i386 GNU/Linux
[18:37] <nessita> alecu, can this be an analog issue to the valicert issues for users using turkey locale?
[18:38] <alecu> nessita: it could be.
[18:38] <alecu> nessita: except that this is only happening on *one* (!) of the machines
[18:38] <alecu> nessita: for the turkey locale, it was widespread
[18:38] <nessita> alecu, what was the issue for the turkey locale?
[18:38] <alecu> variona: are both machines set up for the same language?
[18:39] <nessita> was it specific to the valicert cert?
[18:39] <variona> Yes both german
[18:39] <alecu> nessita: the turkish language considers the "i" character with dot and without dot as different unicode codepoints
[18:39] <nessita> alecu, ah, so not likely to be related to this
[18:40] <alecu> nessita: and at some point of the ssl validation, there were some functions that converted from lowercase to uppercase (or backwards) taht did the wrong thing.
[18:40] <alecu> nessita: right, it's not likely that this is the same issue.
[18:40] <variona> Can it be that the server rejects this machine?
[18:41] <alecu> variona: perhaps you can trying by booting the ubuntu live cd (or usb drive), and trying to log into u1 from there.
[18:42] <variona> Other users on this machine have the problem also.
[18:42] <alecu> *can try
[18:42] <alecu> variona: that will help us discard a hardware specific issue
[18:42] <nessita> variona, shall we try one more thing, please?
[18:42] <variona> sure
[18:43] <nessita> variona, in a terminal, would you run this command?
[18:43] <nessita> curl -X POST -H "Content-Type: application/json" -d '{"email": "YOUREMAIL@gmx.at"}' https://login.ubuntu.com/api/v2/tokens/password
[18:43] <nessita> note that your need to change "YOUREMAIL" accordingly
[18:44] <variona> curl not installed
[18:45] <nessita> ah
[18:45] <nessita> variona, any chance you can install the curl package? sudo apt-get install curl
[18:45] <variona> already done;)
[18:45] <nessita> nice!
[18:46] <variona> http://pastebin.ubuntu.com/5642365/
[18:48] <variona> last pastebin is the result of curl -X POST -H "Content-Type: application/json" -d '{"email": "varionar@gmx.at"}' https://login.ubuntu.com/api/v2/tokens/password
[18:54] <variona> debug info: http://pastebin.ubuntu.com/5642392/
[19:01] <variona> anything new?
[19:06] <alecu> variona: the error message from curl means that the issue with those certificates is system-wide, and not specific to ubuntu one.
[19:06] <variona> ok
[19:06] <alecu> variona: my suggestion is to try to boot from usb or cd, and try that command or try to log into u1
[19:06] <variona> Which action has to be taken
[19:07] <alecu> variona: if it works from cd or usb, then my suggestion would be to reinstall
[19:07] <variona> ok
[19:08] <alecu> my guess is that some system file or library is missing
[19:09] <alecu> nessita: do you agree regarding the curl result?
[19:09] <dobey> do you have python-ubuntuone-storageprotocol 3.0.2-0ubuntu1 installed?
[19:10] <variona> can not be found
[19:11] <variona> dobey:apt-cache policy pythonon-ubuntone-storageprotocol ->can not be found
[19:11] <dobey> variona: is that typo your own doing?
[19:12] <variona> sorry
[19:12] <variona> python-ubuntone-storageprotocol kann nicht gefunden werden (can not be found)
[19:13] <dobey> that also has a typo :)
[19:13] <nessita> alecu, sorry, I'm a littke laggy
[19:13] <variona> python-ubuntuone-storageprotocol:   Installiert: 3.0.2-0ubuntu1
[19:14] <variona> installed
[19:14] <dobey> hmm
[19:14] <dobey> variona: have you run "apt-get install --reinstall ca-certificates" ? if not, please try that
[19:15] <variona> done
[19:16] <variona> Has changed sth.
[19:16] <dobey> does u1 login work now?
[19:17] <variona> carefully syaing yes
[19:18] <variona> YES
[19:18] <nessita> alecu, sounds coeerct (now that I read backlog)
[19:18] <variona>  u1sdtool -s State: READY     connection: With User Not Network     description: ready to connect     is_connected: False     is_error: False     is_online: False     queues: IDLE
[19:19] <variona> I#m kind of scared pressing the connect button
[19:19] <dobey> you should be able to connect now
[19:20] <variona> it says loading please wait
[19:22] <alecu> dobey is the man
[19:23] <variona> connection: With User Not Network
[19:24] <dobey> variona: are you using something other than network manager to manage your network connection?
[19:25] <variona> NetworkManager is on
[19:26] <dobey> networkmanager thinks you are not connected to a network (so ubuntuone thinks you there is no network connection to use)
[19:27] <variona> Syncinc :-)
[19:27] <variona> syncing, that is
[19:28] <variona> Though still:With User Not Network
[19:35] <variona> Syncing of files is being started (free translation)
[19:37] <variona> Thank You!  chipaca,nessita,alecu,dobey (in order of appearance)
[19:37] <dobey> ok. i'm back off to my vacation, having helped get it working :)
[19:38] <variona> I'll keep you posted via the bug report - nice holidays!
[19:39] <variona> variona over and out (for today)