| === wedgwood_away is now known as wedgwood | ||
| JamesTait | Good morning all, happy UN Peacekeepers Day! | 08:20 |
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| === wedgwood is now known as wedgwood_away | ||
| === eu is now known as Guest74249 | ||
| === wedgwood_away is now known as wedgwood | ||
| === facundobatista is now known as __charly__ | ||
| === __charly__ is now known as facundobatista | ||
| === gatox is now known as gatox_lunch | ||
| === gatox_lunch is now known as gatox | ||
| pgrytdal | Hello. I am trying to install Ubuntu One on Windows XP, and for some reason, the installation goes fine, but this error pops up whenever I attempt to open the program. http://prntscr.com/179pz0 | 17:44 |
| briancurtin | I hear someone is having issues with U1 on XP? | 17:52 |
| beuno | pgrytdal, ^ | 17:52 |
| dobey | briancurtin: pgrytdal is seeing http://prntscr.com/179pz0 | 17:53 |
| pgrytdal | Yes. I am | 17:53 |
| pgrytdal | By the way, I have tried reinstalling several times already | 17:55 |
| briancurtin | pgrytdal: which version are you installing, and are you on a non-English version of XP? i think it'll be helpful to see your log files, let me get the path to them | 17:56 |
| briancurtin | pgrytdal: can you zip up this folder? C:\Documents and Settings\YOURNAMEHERE\Local Settings\Application Data\xdg\cache | 17:58 |
| pgrytdal | I am using Windows XP, service Pack 3. The Ubuntu Installer I used was downloaded directly from the Ubuntu One website. "ubuntuone-4.1.91.1-windows-installer.exe" | 17:58 |
| briancurtin | pgrytdal: can you try this one? https://one.ubuntu.com/windows/ubuntuone-4.2.0-windows-installer.exe | 17:59 |
| pgrytdal | That one didn't work either. I got the same error. | 18:03 |
| briancurtin | pgrytdal: are you on a non-English version of XP? i think i'll need to see the logs at this point | 18:04 |
| pgrytdal | It also says that the folder location you have me didn't exist. (And, I replaced "YOURNAMEHERE" with my username.) No, I am on the English version. | 18:04 |
| pgrytdal | What about C:\Program Files\ubuntuone ? | 18:08 |
| briancurtin | pgrytdal: i guess if you don't have that folder then nothing is even happening. inside of C:\Program Files\ubuntuone there should be an install.log file. Can you share that with me? just put the contents of it in http://pastebin.ubuntu.com/ | 18:10 |
| === wedgwood is now known as wedgwood_away | ||
| pgrytdal | http://pastebin.ubuntu.com/5714156/ | 18:11 |
| briancurtin | pgrytdal: do you have administrator access on this machine, and do you by chance have a firewall running other than the standard Windows one? | 18:17 |
| pgrytdal | Yes, I have administrator access. No, I don't have any other firewall. | 18:20 |
| briancurtin | pgrytdal: ok, weird. i remember one other person having this problem you're experiencing, but upgrading versions just seemed to work (this was a few versions ago) | 18:30 |
| briancurtin | pgrytdal: would it be possible for you to just delete the C:\Program Files\ubuntuone folder manually via Explorer, and then try? i guess its possible that the older installer could have done something bad/weird | 18:30 |
| pgrytdal | I am able to delete all the files except for "VistaLib32.dll" | 18:39 |
| briancurtin | pgrytdal: hmm, so i think that means something is actually running. can you open Task Manager and look for any processes with ubuntu in the name? possibly ubuntu-sso-client.exe | 18:42 |
| briancurtin | if nothing shows up there, i hate to ask it, but you might want to reboot, then try again to delete that VistaLib32.dll file, then try the U1 4.2.0 installer again since it will be cleaned up | 18:43 |
| pgrytdal | I'm not seeing anything related to Ubuntu One. I'll reboot, then try again. | 18:47 |
| briancurtin | pgrytdal: once you reboot, delete that ubuntuone folder again - it should let you at that point since nothing will be hanging on to the DLL. then the installation should hopefully work | 18:49 |
| briancurtin | (oops, kind of just repeated myself - sorry about that) | 18:49 |
| pgrytdal | It's fine... Haha... I'll come back and let you know how it went... | 18:53 |
| pgrytdal | It didn't work. The folder deleted just fine, but the installer gave me the same error | 19:09 |
| briancurtin | pgrytdal: and C:\Documents and Settings\YOURNAMEHERE\Local Settings\Application Data\xdg\cache still doesn't exist? | 19:12 |
| pgrytdal | Nope. | 19:14 |
| pgrytdal | http://prntscr.com/17abv5 | 19:24 |
| briancurtin | pgrytdal: ah, it looks like you pasted that into Internet Explorer? can you just try to navigate to that path in Windows Explorer, the file finder? | 19:29 |
| briancurtin | pgrytdal: or you can do Start>Run and then put "explorer C:\Documents and Settings\XBMC\Local Settings\Application Data\xdg\cache" in that box | 19:31 |
| briancurtin | pgrytdal: it may end up failing, but that's the way it would work if its going to work | 19:31 |
| pgrytdal | No. It is in Windows Explorer. http://prntscr.com/17adh8 | 19:32 |
| pgrytdal | I will try doing the Start>Run option. | 19:32 |
| pgrytdal | Wow... I just realized I didn't replace YOURNAMEHERE this time | 19:33 |
| pgrytdal | -.- | 19:33 |
| pgrytdal | No, that didn't work either. | 19:34 |
| briancurtin | pgrytdal: there's one more thing i think we can try, but if that doesn't work i'm not sure what to tell you. i'll find a link for what to install | 19:39 |
| briancurtin | pgrytdal: try installing http://www.microsoft.com/en-us/download/details.aspx?id=29 - it might ask you to reboot, and that may get the applications running. we actually (legally) bundle some of the contents of what that'll give you, but it's the only thing that would be in the way of this not working at all | 19:40 |
| pgrytdal | That worked! | 19:45 |
| briancurtin | pgrytdal: weird, but good to know | 19:46 |
| briancurtin | pgrytdal: could you check one more thing? In C:\Program Files\ubuntuone\dist, do you have a folder like "Microsoft.VC90.CRT", and if so, is there anything in it? should be three DLLs and a manifest file | 19:47 |
| pgrytdal | Yes, there are 4 files in it. One of them is a Manifest file. | 19:48 |
| pgrytdal | And three dll's like you said | 19:49 |
| briancurtin | pgrytdal: arghhh. those files are there so you shouldn't need to have installed the thing i just told you to install…very weird, not sure why that's not working for you but at least i now know the reason it failed | 19:49 |
| pgrytdal | I always seem to get the oddest computer issues. | 19:50 |
| briancurtin | pgrytdal: ha, well i'm glad we figured it out. in the future, if you upgrade U1, it should just work fine because the thing you just installed will still be there. hopefully we'll fix that in the next release - it's kind of rare that this happens and it really only happens on XP, so it might just remain that we tell people to run that second installer from Microsoft | 19:54 |
| pgrytdal | Thats weird. I usually run Ubuntu. But my computer that had it installed died on me. I have had this EMachines computer for years, sitting on a shelf.and decided I would use it until I replaced my computer. | 19:56 |
| pgrytdal | It has given me nothing but problems so far, but EMachines strips the BIOS, so I am unable to boot a Ubuntu Live CD. | 19:56 |
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