| JamesTait | Good morning all, happy Punctuation Day! :-D | 08:32 |
|---|---|---|
| Eimann | Good. one. too. you. too. | 08:39 |
| === JamesTai1 is now known as JamesTait | ||
| === cparrino1 is now known as cparrino | ||
| === gatox is now known as gatox_lunch | ||
| vinay_ | hello any ubuntu one admins out here? i need a urgent help | 16:57 |
| vinay_ | hello? | 16:58 |
| vinay_ | any admins please speak to me! i had lost my important file on ubuntu one cloud. i need to recover them | 16:59 |
| vinay_ | hello! | 16:59 |
| === gatox_lunch is now known as gatox | ||
| vinay_ | hello ubuntu one admins? please reply me. i need to recover my very important file | 17:00 |
| vinay_ | ello ubuntu one admins? please reply me. i need to recover my very important file | 17:01 |
| vinay_ | Hello ubuntu one admins? please reply me. i need to recover my very important file | 17:01 |
| dobey | please don't spam the channel | 17:03 |
| dobey | it is very rude | 17:03 |
| beuno | vinay_, sure, give us a minute, we'll fix that for you | 17:04 |
| vinay_ | beuno thanks | 17:05 |
| la_juyis | hi vinay_ | 17:05 |
| beuno | vinay_, la_juyis here can help you | 17:05 |
| vinay_ | la_juyis: hi | 17:05 |
| la_juyis | vinay_, how can i help? :) | 17:06 |
| vinay_ | la_juyis: i had a some important file on ubuntu one cloud. its auto deleted, i need it to recover that | 17:06 |
| vinay_ | la_juyis: can i get my lost file back? | 17:07 |
| la_juyis | vinay_, can i please have the email address you use to login? | 17:08 |
| la_juyis | vinay_, we can certainly try :) | 17:08 |
| vinay_ | la_juyis: my email address is vinaydanaraddi@gmail.com | 17:08 |
| la_juyis | vinay_, ok, give me a moment please | 17:08 |
| vinay_ | la_juyis: you need any details ? | 17:10 |
| la_juyis | vinay_, i was giving more information through PMs, but: we don't currently have a way to choose just on file | 17:11 |
| la_juyis | vinay_, i'll try to undo all the deletions | 17:11 |
| la_juyis | vinay_, so it might take a while | 17:11 |
| vinay_ | la_juyis: the file i lost is "vinay" its a signature file, under the "Android/key" folder | 17:12 |
| vinay_ | la_juyis: i can get the file back right? | 17:12 |
| beuno | vinay_, yeah, so la_juyis is triggering a task that will recover all your deleted files for the pat 4 months | 17:13 |
| beuno | they'll all go into a folder | 17:13 |
| beuno | and you can pick and choose what to keep, delete, etc | 17:14 |
| la_juyis | vinay_, under normal circumstances, if the file was deleted, it will be recovered and put under a folder that says something like "Recovered- and a date" | 17:14 |
| la_juyis | it will recover all the files deleted | 17:14 |
| la_juyis | vinay_, so you might need to get rid of the ones you don't want | 17:14 |
| vinay_ | <beuno> when can i except those files to appear in my account? , i mean time required for the recovery? | 17:14 |
| beuno | vinay_, 10-15 minutes, I'd expect | 17:15 |
| beuno | maybe sooner | 17:15 |
| vinay_ | la_juyis: ubuntu one has that bug.! you know i have not deleted those files and its all autodone! | 17:15 |
| beuno | vinay_, well, there's a few different reasons why it may of gotten deleted | 17:16 |
| beuno | most likely is that the files were mounted on a partition that went away at some point | 17:16 |
| vinay_ | la_juyis: the files i need is still unseen | 17:18 |
| la_juyis | vinay_, let me check if the recover finished | 17:18 |
| dobey | 10-15 *minutes*, not seconds | 17:18 |
| beuno | vinay_, it will appear in the website, not in your computer | 17:19 |
| vinay_ | i am checking the website <beuno> | 17:20 |
| beuno | cool | 17:20 |
| vinay_ | la_juyis: did it finish up? | 17:20 |
| beuno | vinay_, no | 17:20 |
| beuno | take a break, come back in 15 minutes | 17:20 |
| la_juyis | vinay_, i haven't received the mail saying it finished yet :) | 17:20 |
| beuno | it'll be fine | 17:20 |
| la_juyis | vinay_, i can let you know when it arrives by sending an email :) | 17:20 |
| vinay_ | la_juyis: sorry for the urgency , but i wast almost lost hope of the recovery because my deadlines are appearing | 17:21 |
| beuno | vinay_, we understand, we just can't rush things anymore than that | 17:21 |
| la_juyis | vinay_, no problem, the process was already started. when it's finished, i'll let you know :) | 17:22 |
| vinay_ | la_juyis: thank you :) , i will take a 15 - 30 min break and return :) | 17:22 |
| la_juyis | ^^ | 17:22 |
| vinay_ | la_juyis: inform me when it is over ^_^ | 17:30 |
| la_juyis | vinay_, sure :) | 17:34 |
| vinay_ | la_juyis: can i know the status? | 17:45 |
| la_juyis | vinay_, i haven't received an email yet. | 17:46 |
| vinay_ | la_juyis: okay i will extend my break :) | 17:47 |
| la_juyis | :) | 17:47 |
| la_juyis | vinay_, i haven't received any email yet, but the amount of storage used is not growing anymore, so I guess it finished | 18:01 |
| vinay_ | la_juyis: lemme check the files now | 18:02 |
| vinay_ | la_juyis: my important files is still missing :( | 18:02 |
| la_juyis | vinay_, you only had it in the cloud? not synced anywhere? | 18:03 |
| beuno | vinay_, could it of been renamed? | 18:03 |
| vinay_ | i had that file sepeartly under a folder named key | 18:03 |
| vinay_ | the key file was located in Android folder | 18:04 |
| vinay_ | only Android project folder is visible | 18:04 |
| vinay_ | september 24th i ahd downloaded that file from the cloud manually without syncing | 18:06 |
| la_juyis | vinay_, did you try looking for it in your Trash ? | 18:06 |
| vinay_ | i neva trashed those la_juyis | 18:06 |
| vinay_ | and also i dint sync it | 18:06 |
| la_juyis | vinay_, there's usually a hidden folder .Trashxxxx in sd cards / internal storage | 18:07 |
| vinay_ | la_juyis: i had put that to cloud because my harddisk was dying. now my harddisk is newone and installed a fresh copy of ubuntu | 18:07 |
| la_juyis | vinay_, so, no android device? | 18:08 |
| vinay_ | la_juyis:according to my memory i even not synced to mobile | 18:09 |
| la_juyis | i'd still go and check just in case. if you downloaded the file you might still have it somewhere in your hard disk. | 18:09 |
| vinay_ | la_juyis:my last activity was sep 24th | 18:09 |
| vinay_ | the file was downloaded to my dying hardisk | 18:09 |
| vinay_ | la_juyis: even now some of the files are missing in recovery folder | 18:11 |
| la_juyis | vinay_, yes, not every file is recoverable | 18:12 |
| la_juyis | vinay_, for example, files deleted more than 60 days ago may not be there anymore | 18:12 |
| vinay_ | how the my important file then? :( | 18:12 |
| beuno | vinay_, you could file a support request, and someone could try and dig into the database manually, look in backups | 18:13 |
| beuno | it'll take a little while though | 18:13 |
| vinay_ | la_juyis: i have seen the file and downloaded it to my PC on 24th sep not even more than 40days from that day | 18:14 |
| vinay_ | beuno : i have registered for the support request and mailed them many times but not a single reply! | 18:14 |
| beuno | vinay_, when was this? | 18:15 |
| beuno | when did you file the support request/ | 18:15 |
| beuno | ? | 18:15 |
| vinay_ | i am registering and trying that for past 3 days | 18:15 |
| vinay_ | beuno : i even called the cannonical london office! but the same no reply no proper support! | 18:16 |
| la_juyis | beuno, U1 queue has more delay :/ | 18:17 |
| la_juyis | vinay_, jsut to be clear, sept 24 is today, right? | 18:17 |
| vinay_ | sorry | 18:18 |
| vinay_ | it was about a its not sep 24th | 18:18 |
| vinay_ | 8/15/2013 , the exact date | 18:19 |
| la_juyis | vinay_, i'm sorry about that :/ | 18:20 |
| la_juyis | vinay_, we are a bit overloaded with U1 requests and are trying to catch up with those | 18:20 |
| vinay_ | la_juyis: why sorry? | 18:21 |
| vinay_ | <la_juyis> : cant we recover my file? | 18:21 |
| vinay_ | <la_juyis> : ?? | 18:23 |
| la_juyis | vinay_, sorry for not being able to get back to you before now. | 18:24 |
| vinay_ | cant i get my files back? <la_juyis> | 18:24 |
| beuno | vinay_, so | 18:24 |
| la_juyis | vinay_, about your file, i guess that as beuno says, we might be able to recover it digging into backups, but can't really promise that | 18:24 |
| beuno | if the automatic file recovery didn't have the file you ned | 18:24 |
| beuno | *need | 18:24 |
| beuno | you'll have to wait until la_juyis can get an engineer to dig through the database and backups | 18:25 |
| beuno | make sure you provide her with all the details | 18:25 |
| beuno | file name, path, dates, etc | 18:25 |
| beuno | it could take a week or two until someone's available | 18:25 |
| vinay_ | can any one give me a email address so that i can contact for support? i am totaly lost ! | 18:25 |
| beuno | vinay_, you said you already filed the support request? | 18:26 |
| vinay_ | yes i filed a report | 18:26 |
| beuno | la_juyis, can you search the queue and confirm it's there? | 18:26 |
| vinay_ | Your request has been assigned a number of: Ubuntu One #38658. If you have additional information you'd like to provide us with about this request, simply reply to this email. | 18:26 |
| vinay_ | bueno : this was the qutoreply | 18:26 |
| vinay_ | autoreply* | 18:26 |
| beuno | ok | 18:27 |
| beuno | vinay_, and did you provide all the information in that ticket? | 18:27 |
| vinay_ | thast was done a 2 days back! | 18:27 |
| vinay_ | beuno : Your request has been assigned a number of: Ubuntu One #38763. If you have additional information you'd like to provide us with about this request, simply reply to this email. | 18:27 |
| beuno | vinay_, yes, we don | 18:27 |
| * la_juyis searching for the issue | 18:27 | |
| beuno | vinay_, and did you provide all the information in that ticket? | 18:28 |
| vinay_ | I had provided! all info in this ticket no #38763. and also i ahve given necessary info in all tickets i filed | 18:29 |
| la_juyis | vinay_, so folder name keystore, file name "vinay", right? | 18:29 |
| beuno | vinay_, ok, so la_juyis has this now, it may take a few weeks until she can get an engineer to look into it | 18:30 |
| vinay_ | folder name is Key or Androidkey not sure any one with these | 18:30 |
| vinay_ | and with in that folder a single file named "vinay" s signature files is there | 18:30 |
| vinay_ | few weeks ? that would harm me a lor beuno :( | 18:31 |
| vinay_ | lot* | 18:31 |
| beuno | vinay_, my guess is that if the hard drive was failing, it probably reported the file deleted or moved at some point | 18:31 |
| beuno | and since the service is "sync" and not "backup", it synced the state | 18:32 |
| vinay_ | but i had no sync with the PC at that moment | 18:32 |
| vinay_ | i manually downloaded that key from ubuntu one | 18:32 |
| beuno | vinay_, well, if it's not there anymore, some device did indeed sync | 18:33 |
| vinay_ | i had a sync with that single device | 18:33 |
| vinay_ | not even my Android Phone | 18:34 |
| beuno | vinay_, I understand that you may of not intentionally synced | 18:34 |
| beuno | something did, though | 18:34 |
| vinay_ | its a done auto ! , i wondering how that can happen? | 18:35 |
| beuno | no idea what you mean by that | 18:35 |
| beuno | but, we'll have an engineer try and dig it up, see if they can find it and recover it manually | 18:35 |
| beuno | but as I said, it may take a while | 18:35 |
| vinay_ | a while ? should not reach weeks or months! | 18:36 |
| vinay_ | because we need that key for file for our Android Apps! | 18:36 |
| vinay_ | because we need that key file for our Android Apps!* | 18:38 |
| la_juyis | vinay_, we'll try to do our best | 18:38 |
| vinay_ | juyis : can i expect my file at the end of this month> | 18:39 |
| vinay_ | ? | 18:39 |
| beuno | vinay_, I don't know, as I said, engineering time for support request is scarce and unpredictable | 18:41 |
| beuno | so no guarantees | 18:41 |
| beuno | we understand the urgency | 18:41 |
| beuno | so we'll try our best | 18:41 |
| VINAY__ | beuno : any other solution? | 18:46 |
| dobey | generate a new key | 18:46 |
| VINAY__ | generating a new key is not a small thing or easy task. i had a inapp billings | 18:47 |
| beuno | VINAY__, right. So we'll try and get that for you as fast as possible, but I can't guarantee a time frame, I'm sorry | 18:48 |
| VINAY__ | beuno : okay. any other info you need from me? | 18:48 |
| dobey | you should never store a private key in a file sharing service anyway. keep it on a usb key fob and keep it secure. | 18:49 |
| beuno | VINAY__, no, I think that should be enough for us to find it. If there's anything else we need we'll email you | 18:49 |
| VINAY__ | will be waiting for my file. beuno | 18:49 |
| VINAY__ | dobey : i know its my fault. but how the files got disaapeared!? | 18:50 |
| dobey | i don't know. i can't tell you that, since i don't have any data about it, beyond the fact that it's apparently gone | 18:51 |
| dobey | but ubuntu one file sync is not a backup service | 18:51 |
| dobey | it is a file sync service. if you delete a file somewhere on a computer that is synchronizing with u1, it will be deleted on the server, and all other synchronzing computers, as well | 18:52 |
| VINAY__ | i had kept there for a while because i had to replace my dying harddisk | 18:52 |
| dobey | well, if your hard disk was going bad, then that's likely the cause. and you should be aware that even if the file can be recovered, it might not be valid, as if your disk was going bad, the file my have been corrupted as well, and then uploaded to the server as a change to the file, before it had been deleted | 18:54 |
| dobey | did you ever look in the trash folder on your computer to see if it was in there? | 18:55 |
| beuno | VINAY__, if you replaced the hard disk, and set up Ubuntu One again, it will notice the file is no longer there and delete it, for example | 18:56 |
| beuno | there are many ways it could of gotten deleted | 18:56 |
| VINAY__ | beuno, when my new haddisk was there i installed a fresh copy of ubuntu but dint connect to ubuntu sync | 18:56 |
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