[10:24] Empathy won't connect to my facebook account. What do I do? [10:47] Empathy won't connect to my facebook account. What do I do? [11:14] lenz, google it - there is a way to reset the rquest or delete it in facebook or something. from memory that is. I'm not 100% sure it was empathy but I've definitely had issues with that in the past and that is what i did [11:19] Tried all those solutions [11:22] lenz, what version of gnome-shell are you on? [11:23] 3.8 [11:24] hmmm ok - i'm on 3.10 so even if i tried it, it could be because i'm on a later version... I can try and see if it works anyways. [11:24] have you tried reinstalling empathy? [11:25] lenz, are you using synaptic package manager? [11:26] Noo command-line apt-get [11:27] I have synaptic installed though [11:27] ph_afk, what distro are you using 3.10 on? [11:27] well you could try apt-get purge empathy empathy-common and reinstall them? [11:28] ubuntu 13.10 [11:28] ubuntu gnome 13.10 to be cpecific [11:28] ^specific [11:28] uninstall and install :D [11:28] I thought that was the windows solution :D [11:28] I'll try [11:29] well purge gets rid of the settings that's why i suggested it [11:29] have you installed the jabber addons etc as well or it's just the default empathy setup you're using? [11:31] default empathy setup [11:31] I am missing telepathy it seems [11:32] good - yeah so purging would be a good place to start again [11:32] Ok I'll try [11:36] yeah my empathy connects straight away no issues [11:37] when you put in the facebook username your not entering your email address are you? [11:44] I am... [11:46] http://imgur.com/7ILwiRL [11:50] have you tried doing it under empathy direct? [11:50] lenz, [11:52] Ill try [11:52] lenz, if your wanting it for facebook chat then you can add an account direct in empathy using your username (not email) and normal facebook password [11:53] It just redirects me to the global online accounts screen [11:55] hmmm mine didn't do that :S It just logged me straight in and my online contacts showed up in empathy [11:55] http://imgur.com/Iuj7Qu2 [11:57] lenz, ok and your presence is turned on? [11:57] and have you clicked the facebook requires authorisation on the contact list? [11:57] or clicked go online on the contact list? [11:58] yeah 3.8 is still using the presence thingie in the menu - that's gone in 3.10 [11:58] clicked all that [11:58] It's not connected to the online accounts under gnome settings. I have nothing in my online accounts - just simply added it in empathy and connected straight away [11:59] damn [11:59] you on ubuntu? [11:59] 13.10? [11:59] 13.04 [12:00] GTG no [12:00] thanks for ally our effors ph_afk [12:00] :) [12:01] do you have some freespace on a hard drive somewhere? because you could download clonezilla and backup your installation as is to the free space. should only take 5 minutes or so depending on the size of your / partition of course, then install the gnome3 ppa and dist-upgrade and then the gnome3-next ppa and dist-upgrade to that [12:01] oops too late [19:20] Hi, can I ask a support question? [19:57] no [21:28] Hello :)