=== dk is now known as Guest36601 [20:06] hello [20:07] hi there lisa_ [20:07] are you a help chat [20:07] we're a pretty small channel, but you can give it a shot, sure :) [20:09] ok i have a asus eeepc and thia program was installed and now im stuck [20:10] what program did you install and how? and what do you mean "stuck"? [20:10] i have no idea what a passhrase is or how to unlock the disk.. not sue if you know what i am talking about but if you do cant i jst uninstall it and go back to my windows 7 [20:11] I don't know how to install windows, sorry [20:11] i didnt install it my brother did but i believe it is ubunto [20:11] you should probably ask your brother for help if you don't want to use ubuntu [20:12] and if he set it up, he will know the passphrase to log in [20:13] i would use it but it says when i turn it on... Ubuntu then Unlocking the disk/dev/disk/by-uuid ect ect enter passphrase [20:13] yeah, you'll need to ask him [20:13] there isn't a default or anything [20:13] he would have set the password when setting up the system [20:14] how do i know that? what would it show [20:14] know what? [20:14] if he is not available is there anyway around it [20:14] no [20:15] that's the whole point of passwords :) [20:15] i no that and thats why he said i needed this [20:15] however, he doesnt have it [20:16] it will have to be reinstalled then [20:16] and could you help me do that if u have a second [20:16] if the disk is locked, that means there is bios or disk level encryption, the purpose of which is s that if someone steals your computer they still can't get your data [20:17] I don't really have time to walk you through it (I'm working :)), but first you'll have to make a USB stick with Ubuntu on it, instructions are here: https://help.ubuntu.com/community/Installation/FromUSBStick [20:17] Title: [Installation/FromUSBStick - Community Ubuntu Documentation] [20:18] i tried that and got errors cant find live files or something like that [20:18] At what stage did you get the errors? [20:19] it said install program i did then wenr to error [20:20] It said install program when you were doing what? There are a bunch of different steps listed on that page. [20:21] i did have a list of options and i picked the option to install ubuntu [20:22] This is after you made the USB stick and booted from it? [20:22] yes, i actually made the usb stick right directly from the ubuntu page [20:25] Sounds like the stick didn't get created successfully ... maybe there were error messages you didn't notice during that process? [20:25] im actually making another one now [22:27] oh compiz [22:43] Hello