| JamesTait | Good morning all; happy Orthopaedic Nurses Day! :-D | 09:21 |
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| aloiece | hello, I cannot seem to find an answer to the problem that I cannot log into ubuntu one on my mac client | 19:04 |
| aloiece | I wrote them an email through the help page a while ago but nothing seems to come back | 19:04 |
| aloiece | can anyone help me with that? | 19:04 |
| aloiece | so if anyone has got time and answer, I'd require some help on my mac client for ubuntu one | 19:07 |
| aloiece | so if anyone has got time and answer, I'd require some help on my mac client for ubuntu one | 19:39 |
| dobey | elopio: ^^ can youh help maybe? | 19:47 |
| aloiece | I'm looking for help as well but noone seems to be here ro willing to help =( | 20:09 |
| aloiece | what's your issue? | 20:09 |
| dobey | i don't have an issue | 20:12 |
| dobey | but i don't have mac either, so i probably can't help you | 20:12 |
| dobey | i was asking elopio to help you | 20:12 |
| aloiece | oh i see | 20:12 |
| aloiece | thanks =) | 20:12 |
| aloiece | well, I've tried everything from removing completely including deleting all files that have anything to do with u1 and reinstalling to changing setting in the config | 20:23 |
| aloiece | nothing seems to do it | 20:23 |
| aloiece | and I'm on osx mountain lion, not even on the new one | 20:23 |
| aloiece | and it hasnt' been working for a while | 20:24 |
| dobey | what is the problem exactly? | 20:25 |
| elopio | dobey, I don't have a mac either. I just tell the mac users to collect the bugs and send them to mmcc :) | 20:43 |
| elopio | aloiece, what is your problem? | 20:43 |
| dobey | elopio: yeah, but maybe you know which RT it is that aloiece filed :) | 20:43 |
| aloiece | sorry, got disconnected | 20:43 |
| aloiece | RT? | 20:44 |
| aloiece | it tries to connect for a few minutes and then gives me a syncdaemon error | 20:44 |
| aloiece | that's my problem | 20:44 |
| dobey | what error? | 20:46 |
| dobey | you need to be specific. "it doesn't work" doesn't tell us anything, and certainly won't let us help you solve the problem. :) | 20:47 |
| aloiece | ok stupidly i'm booted into ubuntu now, because I cannot use my phone internet on mac, because tethering doesn't work with mac | 20:47 |
| aloiece | ooh but wait | 20:47 |
| aloiece | syncdaemonclientconnectionerror 'could not connect to the syncdaemon ipc.' activationtimeouterror() | 20:48 |
| aloiece | that's the error | 20:48 |
| mmcc | Hi, aloiece. Sounds like we will need to look at the logs that the U1 processes write out locally, to tell what might be going on. | 20:49 |
| mmcc | There's a script I can point you at to get them and package them into a .zip file to email to our support folks (and I'll end up looking at them) | 20:50 |
| mmcc | (I'm the current maintainer for the mac client) | 20:50 |
| aloiece | ok, which script | 20:51 |
| aloiece | I can access the mac partition | 20:51 |
| mmcc | aloiece: you said you've already sent a request through here: https://one.ubuntu.com/help/contact/ - is that correct? | 20:51 |
| aloiece | yes | 20:51 |
| mmcc | did you get an automated email with a ticket number in response? | 20:52 |
| aloiece | yes. #39589 | 20:53 |
| mmcc | great, thanks | 20:53 |
| aloiece | i'm afraid i was in a bad mood when I wrote that | 20:53 |
| aloiece | I guess one too many tries to get it to work | 20:53 |
| mmcc | yeah, I understand. don't worry, I won't take it personally :) | 20:54 |
| aloiece | =) the thing with the symlinks is a bummer though | 20:55 |
| aloiece | that's not your responsibillity though , is it? | 20:55 |
| mmcc | OK, I'll grab that ticket and respond with the instructions for the logs. The instructions do assume you're running OS X, so I'll see if I can explain how to do it otherwise | 20:55 |
| mmcc | yeah, I haven't been involved with any discussion around symlinks. | 20:56 |
| aloiece | mhm, otherwise I'll just reboot, go into mac, try and do it from there, come back here | 20:56 |
| aloiece | Can I bug you a bit more thing? | 20:57 |
| mmcc | bug away! | 20:58 |
| mmcc | aloiece: so I've just sent you an email from the support system. when you get logs, please reply to that email with the logs attached and I'll be able to take a look. | 21:00 |
| aloiece | ok I'll do that in a few minutes, I'll finish some other work first and then get busy with the sript. thanks! | 21:05 |
| mmcc | you're welcome. hopefully we can solve this quickly. thanks for your patience | 21:05 |
| aloiece | thanks for your response | 21:12 |
| aloiece | on a different note though, is there an open talk anywhere to find out how things are coming along with the progress of ubuntu one? | 21:13 |
| aloiece | what about contact sync? symlinks? HQ audio streaming? | 21:13 |
| mmcc | Oops, it seems aloiece has left, but in case anyone else has similar questions, I was going to point to the U1 wiki page as listed in this channel's topic, which has a News & Information section with links to how to find out more about U1: https://wiki.ubuntu.com/UbuntuOne | 21:30 |
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