[09:21] <JamesTait> Good morning all; happy Orthopaedic Nurses Day! :-D
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[19:04] <aloiece> hello, I cannot seem to find an answer to the problem that I cannot log into ubuntu one on my mac client
[19:04] <aloiece> I wrote them an email through the help page a while ago but nothing seems to come back
[19:04] <aloiece> can anyone help me with that?
[19:07] <aloiece> so if anyone has got time and answer, I'd require some help on my mac client for ubuntu one
[19:39] <aloiece> so if anyone has got time and answer, I'd require some help on my mac client for ubuntu one
[19:47] <dobey> elopio: ^^ can youh help maybe?
[20:09] <aloiece> I'm looking for help as well but noone seems to be here ro willing to help =(
[20:09] <aloiece> what's your issue?
[20:12] <dobey> i don't have an issue
[20:12] <dobey> but i don't have mac either, so i probably can't help you
[20:12] <dobey> i was asking elopio to help you
[20:12] <aloiece> oh i see
[20:12] <aloiece> thanks =)
[20:23] <aloiece> well, I've tried everything from removing completely including deleting all files that have anything to do with u1 and reinstalling to changing setting in the config
[20:23] <aloiece> nothing seems to do it
[20:23] <aloiece> and I'm on osx mountain lion, not even on the new one
[20:24] <aloiece> and it hasnt' been working for a while
[20:25] <dobey> what is the problem exactly?
[20:43] <elopio> dobey, I don't have a mac either. I just tell the mac users to collect the bugs and send them to mmcc :)
[20:43] <elopio> aloiece, what is your problem?
[20:43] <dobey> elopio: yeah, but maybe you know which RT it is that aloiece filed :)
[20:43] <aloiece> sorry, got disconnected
[20:44] <aloiece> RT?
[20:44] <aloiece> it tries to connect for a few minutes and then gives me a syncdaemon error
[20:44] <aloiece> that's my problem
[20:46] <dobey> what error?
[20:47] <dobey> you need to be specific. "it doesn't work" doesn't tell us anything, and certainly won't let us help you solve the problem. :)
[20:47] <aloiece> ok stupidly i'm booted into ubuntu now, because I cannot use my phone internet on mac, because tethering doesn't work with mac
[20:47] <aloiece> ooh but wait
[20:48] <aloiece>  syncdaemonclientconnectionerror 'could not connect to the syncdaemon ipc.' activationtimeouterror()
[20:48] <aloiece> that's the error
[20:49] <mmcc> Hi, aloiece. Sounds like we will need to look at the logs that the U1 processes write out locally, to tell what might be going on.
[20:50] <mmcc> There's a script I can point you at to get them and package them into a .zip file to email to our support folks (and I'll end up looking at them)
[20:50] <mmcc> (I'm the current maintainer for the mac client)
[20:51] <aloiece> ok, which script
[20:51] <aloiece> I can access the mac partition
[20:51] <mmcc> aloiece: you said you've already sent a request through here: https://one.ubuntu.com/help/contact/ - is that correct?
[20:51] <aloiece> yes
[20:52] <mmcc> did you get an automated email with a ticket number in response?
[20:53] <aloiece> yes. #39589
[20:53] <mmcc> great, thanks
[20:53] <aloiece> i'm afraid i was in a bad mood when I wrote that
[20:53] <aloiece> I guess one too many tries to get it to work
[20:54] <mmcc> yeah, I understand. don't worry, I won't take it personally :)
[20:55] <aloiece> =) the thing with the symlinks is a bummer though
[20:55] <aloiece> that's not your responsibillity though , is it?
[20:55] <mmcc> OK, I'll grab that ticket and respond with the instructions for the logs. The instructions do assume you're running OS X, so I'll see if I can explain how to do it otherwise
[20:56] <mmcc> yeah, I haven't been involved with any discussion around symlinks.
[20:56] <aloiece> mhm, otherwise I'll just reboot, go into mac, try and do it from there, come back here
[20:57] <aloiece> Can I bug you a bit more thing?
[20:58] <mmcc> bug away!
[21:00] <mmcc> aloiece: so I've just sent you an email from the support system. when you get logs, please reply to that email with the logs attached and I'll be able to take a look.
[21:05] <aloiece> ok I'll do that in a few minutes, I'll finish some other work  first and then get busy with the sript. thanks!
[21:05] <mmcc> you're welcome. hopefully we can solve this quickly. thanks for your patience
[21:12] <aloiece> thanks for your response
[21:13] <aloiece> on a different note though, is there an open talk anywhere to find out how things are coming along with the progress of ubuntu one?
[21:13] <aloiece> what about contact sync? symlinks? HQ audio streaming?
[21:30] <mmcc> Oops, it seems aloiece has left, but in case anyone else has similar questions, I was going to point to the U1 wiki page as listed in this channel's topic, which has a News & Information section with links to how to find out more about U1: https://wiki.ubuntu.com/UbuntuOne
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