| === ChanServ changed the topic of #ubuntu-classroom to: Welcome to the Ubuntu Classroom - https://wiki.ubuntu.com/Classroom || Support in #ubuntu || Upcoming Schedule: http://is.gd/8rtIi || Questions in #ubuntu-classroom-chat || Event: Ubuntu User Days - Current Session: Finding Support for Ubuntu - Instructors: benonsoftware | ||
| ClassBot | Logs for this session will be available at http://irclogs.ubuntu.com/2014/01/26/%23ubuntu-classroom.html following the conclusion of the session. | 00:00 |
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| benonsoftware | All and welcome to "Finding Support for Ubuntu" | 00:01 |
| benonsoftware | In this session I'll show and explain the different avenues of support you can find for Ubuntu. | 00:02 |
| benonsoftware | If during the seesion you have any questions, type then in #ubuntu-classroom-chat making sure your question has "QUESTION:" added to the start of it. | 00:03 |
| benonsoftware | Now let's get started with it! :) | 00:04 |
| benonsoftware | The community helps many userswith many different problems that come up with Ubuntu. | 00:04 |
| benonsoftware | I'm going to first explain about the Ubuntu documentation | 00:06 |
| benonsoftware | https://help.ubuntu.com/ is where the "Offical Ubuntu Documentation" likes to live | 00:06 |
| benonsoftware | https://help.ubuntu.com/13.10/ubuntu-help/index.html is the desktop guide for the latest Ubuntu release at the moment. (13.10) | 00:07 |
| benonsoftware | There it provides information on installing, upgrading Ubuntu, hardware issues, installing software, accessibility and many more | 00:08 |
| benonsoftware | If you're new to Ubuntu, or just want a refreasher, I highly recommend you read this. | 00:09 |
| benonsoftware | Next up is the Coomunity Help Wiki, which is at https://help.ubuntu.com/community | 00:10 |
| benonsoftware | Other Ubuntu community members and users help edit and maintain this wiki. Meaning anyone can help fix it or add things. | 00:11 |
| benonsoftware | This wiki has even more pages on installing Ubuntu and other software, switching from another OS, Hardware and other pages on a range of software. | 00:12 |
| benonsoftware | Now, the next support resource is AskUbuntu, which the website is http://askubuntu.com | 00:13 |
| benonsoftware | AskUbuntu is part of the Stack Exchange network of Quesion & Answer sites (http://stackexchange.com/sites) | 00:14 |
| benonsoftware | AskUbuntu allows you to ask your question and other users can up and down-vote your question and answer it aswell. | 00:15 |
| benonsoftware | Quickly going back to the Community Help Wiki, if you're not sure what you need to find, https://help.ubuntu.com/community/TitleIndex lists all of the wiki pages, but be warned it is a big page. ;) | 00:16 |
| benonsoftware | AskUbuntu is really hopefully if you have a detailed question and you have all of the info already and just have to ask it. | 00:17 |
| benonsoftware | helpful rather then hopefully | 00:17 |
| benonsoftware | Another support system is the Launchpad Answers system https://answers.launchpad.net/ubuntu | 00:18 |
| benonsoftware | It is slightly like AskUbuntu however it doesn'thave the upvoting features. | 00:19 |
| benonsoftware | Next up is IRC | 00:20 |
| ClassBot | rww asked: which of these resources are translated into other languages and/or have active non-English communities? | 00:21 |
| benonsoftware | I'll answer this first :) | 00:21 |
| benonsoftware | Many LoCo (Local Community) teams provide support in local languages | 00:22 |
| benonsoftware | If you have a look on http://www.ubuntu.com/support/community/local-language you will see many teams have forums in the local language for you to ask questions and find support for Ubuntu. | 00:23 |
| benonsoftware | Now IRC :) | 00:24 |
| benonsoftware | IRC is real-time chat | 00:24 |
| benonsoftware | Everyone that's in here at the moment is using IRC :P | 00:25 |
| benonsoftware | The main Ubuntu IRC support channel is #ubuntu | 00:25 |
| benonsoftware | However there are many other channels where you can find help | 00:25 |
| benonsoftware | For example, Spanish speaking users can join #ubuntu-es, French users can find help in #ubuntu-fr, German users tryig to find support can try #ubuntu-de | 00:26 |
| benonsoftware | And there are many other local channels you can join where you can speak in the native language to try and find support | 00:27 |
| benonsoftware | http://www.ubuntu.com/support/community/local-language also lists the IRC channels you can join to find support. | 00:27 |
| benonsoftware | Nedxt is the Ubuntu Forum, http://ubuntuforum.org | 00:29 |
| benonsoftware | Ubuntu Forums can help with many issues | 00:31 |
| benonsoftware | http://ubuntuforums.org/forumdisplay.php?f=327 is where the general support sub-forum | 00:32 |
| benonsoftware | There are also many threads in the forum where you can find great how-to articles. | 00:32 |
| benonsoftware | Many LoCo teams also have their own forum hosted over there, which you can find at http://ubuntuforums.org/forumdisplay.php?f=183 | 00:34 |
| benonsoftware | Another place to find help at is Ubuntu Discourse which lives in http://ubuntu-discourse.org/ | 00:37 |
| benonsoftware | Discourse is sort of like Ubuntu Forums but slightly different | 00:37 |
| benonsoftware | (Sorry I can't like to much on it at the moment, it appears not to be loading for me) | 00:38 |
| benonsoftware | If you're using an Ubuntu flavour you can also get support for it | 00:39 |
| benonsoftware | Back to discourse again sorry | 00:40 |
| benonsoftware | Thanks to toddc18, I realised I used the wrong link | 00:41 |
| benonsoftware | The proper one is http://discourse.ubuntu.com/ | 00:41 |
| benonsoftware | Now, back with flavours :) | 00:42 |
| benonsoftware | Each flavour has their own IRC channel and website | 00:42 |
| benonsoftware | Edubuntu - #edubuntu http://edubuntu.org/ | 00:42 |
| benonsoftware | Kubuntu - #kubuntu http://kubuntu.org/ | 00:43 |
| benonsoftware | Ubuntu GNOME - #ubuntu-gnome http://ubuntugnome.org/ | 00:43 |
| benonsoftware | Lubuntu - #lubuntu http://lubuntu.org/ | 00:43 |
| benonsoftware | Xubuntu - #xubuntu http://xubuntu.org/ | 00:44 |
| benonsoftware | Many flavours also have links to their own docs on their websites | 00:45 |
| benonsoftware | Another great way to find support is through the mailing lists | 00:47 |
| benonsoftware | http://lists.ubuntu.com | 00:47 |
| benonsoftware | There's many different lists for your needs and what you need help with | 00:47 |
| benonsoftware | LoCos usually provide help with Ubuntu through their lists | 00:48 |
| benonsoftware | There's a general ubuntu-users listalso | 00:48 |
| benonsoftware | Flavours also have their own support list, xubuntu-users, lubuntu-users, kubuntu-users, edubuntu-users and many more | 00:49 |
| benonsoftware | You can check out the users lists at https://lists.ubuntu.com/#Community+Support | 00:49 |
| benonsoftware | And the LoCo lists at https://lists.ubuntu.com/#Ubuntu+Worldwide+LoCo+Teams | 00:49 |
| ClassBot | There are 10 minutes remaining in the current session. | 00:50 |
| benonsoftware | I believe I've covered most of the support areas | 00:52 |
| benonsoftware | If anyone has any questions, just ask. :) | 00:52 |
| ClassBot | There are 5 minutes remaining in the current session. | 00:55 |
| benonsoftware | I hope everyone has enjoyed the Ubuntu User Days for the saucy cycle. | 00:57 |
| benonsoftware | And a big thank you to all of the other instructors. | 00:57 |
| ClassBot | Logs for this session will be available at http://irclogs.ubuntu.com/2014/01/26/%23ubuntu-classroom.html | 01:00 |
| === ChanServ changed the topic of #ubuntu-classroom to: Welcome to the Ubuntu Classroom - https://wiki.ubuntu.com/Classroom || Support in #ubuntu || Upcoming Schedule: http://is.gd/8rtIi || Questions in #ubuntu-classroom-chat || No Sessions Currently in Progress | ||
| === medberry is now known as Guest57266 | ||
| === Arthur is now known as Guest75108 | ||
| an0n432O | hi | 18:41 |
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