=== ChanServ changed the topic of #ubuntu-classroom to: Welcome to the Ubuntu Classroom - https://wiki.ubuntu.com/Classroom || Support in #ubuntu || Upcoming Schedule: http://is.gd/8rtIi || Questions in #ubuntu-classroom-chat || Event: Ubuntu User Days - Current Session: Finding Support for Ubuntu - Instructors: benonsoftware
[00:00] <ClassBot> Logs for this session will be available at http://irclogs.ubuntu.com/2014/01/26/%23ubuntu-classroom.html following the conclusion of the session.
[00:01] <benonsoftware> All and welcome to "Finding Support for Ubuntu"
[00:02] <benonsoftware> In this session I'll show and explain the different avenues of support you can find for Ubuntu.
[00:03] <benonsoftware> If during the seesion you have any questions, type then in #ubuntu-classroom-chat making sure your question has "QUESTION:" added to the start of it.
[00:04] <benonsoftware> Now let's get started with it! :)
[00:04] <benonsoftware> The community helps many userswith many different problems that come up with Ubuntu.
[00:06] <benonsoftware> I'm going to first explain about the Ubuntu documentation
[00:06] <benonsoftware> https://help.ubuntu.com/ is where the "Offical Ubuntu Documentation" likes to live
[00:07] <benonsoftware> https://help.ubuntu.com/13.10/ubuntu-help/index.html is the desktop guide for the latest Ubuntu release at the moment. (13.10)
[00:08] <benonsoftware> There it provides information on installing, upgrading Ubuntu, hardware issues, installing software, accessibility and many more
[00:09] <benonsoftware> If you're new to Ubuntu, or just want a refreasher, I highly recommend you read this.
[00:10] <benonsoftware> Next up is the Coomunity Help Wiki, which is at https://help.ubuntu.com/community
[00:11] <benonsoftware> Other Ubuntu community members and users help edit and maintain this wiki. Meaning anyone can help fix it or add things.
[00:12] <benonsoftware> This wiki has even more pages on installing Ubuntu and other software, switching from another OS, Hardware and other pages on a range of software.
[00:13] <benonsoftware> Now, the next support resource is AskUbuntu, which the website is http://askubuntu.com
[00:14] <benonsoftware> AskUbuntu is part of the Stack Exchange network of Quesion & Answer sites (http://stackexchange.com/sites)
[00:15] <benonsoftware> AskUbuntu allows you to ask your question and other users can up and down-vote your question and answer it aswell.
[00:16] <benonsoftware> Quickly going back to the Community Help Wiki, if you're not sure what you need to find, https://help.ubuntu.com/community/TitleIndex lists all of the wiki pages, but be warned it is a big page. ;)
[00:17] <benonsoftware> AskUbuntu is really hopefully if you have a detailed question and you have all of the info already and just have to ask it.
[00:17] <benonsoftware> helpful rather then hopefully
[00:18] <benonsoftware> Another support system is the Launchpad Answers system https://answers.launchpad.net/ubuntu
[00:19] <benonsoftware> It is slightly like AskUbuntu however it doesn'thave the upvoting features.
[00:20] <benonsoftware> Next up is IRC
[00:21] <ClassBot> rww asked: which of these resources are translated into other languages and/or have active non-English communities?
[00:21] <benonsoftware> I'll answer this first :)
[00:22] <benonsoftware> Many LoCo (Local Community) teams provide support in local languages
[00:23] <benonsoftware> If you have a look on http://www.ubuntu.com/support/community/local-language you will see many teams have forums in the local language for you to ask questions and find support for Ubuntu.
[00:24] <benonsoftware> Now IRC :)
[00:24] <benonsoftware> IRC is real-time chat
[00:25] <benonsoftware> Everyone that's in here at the moment is using IRC :P
[00:25] <benonsoftware> The main Ubuntu IRC support channel is #ubuntu
[00:25] <benonsoftware> However there are many other channels where you can find help
[00:26] <benonsoftware> For example, Spanish speaking users can join #ubuntu-es, French users can find help in #ubuntu-fr, German users tryig to find support can try #ubuntu-de
[00:27] <benonsoftware> And there are many other local channels you can join where you can speak in the native language to try and find support
[00:27] <benonsoftware> http://www.ubuntu.com/support/community/local-language also lists the IRC channels you can join to find support.
[00:29] <benonsoftware> Nedxt is the Ubuntu Forum, http://ubuntuforum.org
[00:31] <benonsoftware> Ubuntu Forums can help with many issues
[00:32] <benonsoftware> http://ubuntuforums.org/forumdisplay.php?f=327 is where the general support sub-forum
[00:32] <benonsoftware> There are also many threads in the forum where you can find great how-to articles.
[00:34] <benonsoftware> Many LoCo teams also have their own forum hosted over there, which you can find at http://ubuntuforums.org/forumdisplay.php?f=183
[00:37] <benonsoftware> Another place to find help at is Ubuntu Discourse which lives in http://ubuntu-discourse.org/
[00:37] <benonsoftware> Discourse is sort of like Ubuntu Forums but slightly different
[00:38] <benonsoftware> (Sorry I can't like to much on it at the moment, it appears not to be loading for me)
[00:39] <benonsoftware> If you're using an Ubuntu flavour you can also get support for it
[00:40] <benonsoftware> Back to discourse again sorry
[00:41] <benonsoftware> Thanks to toddc18, I realised I used the wrong link
[00:41] <benonsoftware> The proper one is http://discourse.ubuntu.com/
[00:42] <benonsoftware> Now, back with flavours :)
[00:42] <benonsoftware> Each flavour has their own IRC channel and website
[00:42] <benonsoftware> Edubuntu - #edubuntu http://edubuntu.org/
[00:43] <benonsoftware> Kubuntu - #kubuntu http://kubuntu.org/
[00:43] <benonsoftware> Ubuntu GNOME - #ubuntu-gnome http://ubuntugnome.org/
[00:43] <benonsoftware> Lubuntu - #lubuntu http://lubuntu.org/
[00:44] <benonsoftware> Xubuntu - #xubuntu http://xubuntu.org/
[00:45] <benonsoftware> Many flavours also have links to their own docs on their websites
[00:47] <benonsoftware> Another great way to find support is through the mailing lists
[00:47] <benonsoftware> http://lists.ubuntu.com
[00:47] <benonsoftware> There's many different lists for your needs and what you need help with
[00:48] <benonsoftware> LoCos usually provide help with Ubuntu through their lists
[00:48] <benonsoftware> There's a general ubuntu-users listalso
[00:49] <benonsoftware> Flavours also have their own support list, xubuntu-users, lubuntu-users, kubuntu-users, edubuntu-users and many more
[00:49] <benonsoftware> You can check out the users lists at https://lists.ubuntu.com/#Community+Support
[00:49] <benonsoftware> And the LoCo lists at https://lists.ubuntu.com/#Ubuntu+Worldwide+LoCo+Teams
[00:50] <ClassBot> There are 10 minutes remaining in the current session.
[00:52] <benonsoftware> I believe I've covered most of the support areas
[00:52] <benonsoftware> If anyone has any questions, just ask. :)
[00:55] <ClassBot> There are 5 minutes remaining in the current session.
[00:57] <benonsoftware> I hope everyone has enjoyed the Ubuntu User Days for the saucy cycle.
[00:57] <benonsoftware> And a big thank you to all of the other instructors.
[01:00] <ClassBot> Logs for this session will be available at http://irclogs.ubuntu.com/2014/01/26/%23ubuntu-classroom.html
=== ChanServ changed the topic of #ubuntu-classroom to: Welcome to the Ubuntu Classroom - https://wiki.ubuntu.com/Classroom || Support in #ubuntu || Upcoming Schedule: http://is.gd/8rtIi || Questions in #ubuntu-classroom-chat || No Sessions Currently in Progress
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[18:41] <an0n432O> hi