/srv/irclogs.ubuntu.com/2014/02/20/#ubuntuone.txt

=== JamesTait is now known as Guest57947
Guest57947Good morning all; happy Love Your Pet Day! :-D09:21
Guest57947Wot? No SASL auth?09:22
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SuperEngineeranybody know if there's any update on u-1 being snafu'd?  u-1 staus gives a 50/50 ["we are investigating"] but unfo on music store and files says all ok19:47
SuperEngineer[rather annoying when music store debits your paypal a/c but won't download files] :(19:48
dobeyhave you contactacted support through https://one.ubuntu.com/help/contact/19:49
dobey?19:49
SuperEngineerdobey: not yet - I had assumed they had probs as 2 different pooters at 2 different sites have had massive troubles  - & now my desktop pc at home - I was able to purchase music but nothing is up/downloading19:51
SuperEngineerso I thought I'd ask here before burdening them with another support ticket19:52
dobeyit's all working afaik.19:52
dobeySuperEngineer: is the music you purchased showing up on the u1 web site in your files storage?19:56
dobeySuperEngineer: so there is an issue with the file sync servers it seems, and it's being investigated19:58
SuperEngineerthanks dobey - I just tried sendind a support request & guess what... "20:00
SuperEngineerForbidden (403)20:00
SuperEngineerCSRF verification failed. Request aborted.20:00
SuperEngineerlol20:00
SuperEngineerI'd say u-1 is temporarily but completely snafu'd20:01
SuperEngineeroi! u-1 - you took the money but can't donload my music - gimme my money back :)20:07
* SuperEngineer has faith in their hard work & fixing abilty - but don't tell them - they'll get smug ;)20:08
cjohnstonI see that there is an issue with the file sync servers presently, I have a couple files that have been pending sync for a few weeks... any idea what may be causing this?20:44
dobeycjohnston: you'd have to check the logs20:44
cjohnstondobey: where does u1 store the logs?20:48
beunocjohnston, .cache/, IIRC20:49
dobeycjohnston: ~/.cache/ubuntuone/log/20:50
cjohnstondobey: beuno status.log shows a bunch of: http://paste.ubuntu.com/6967503/20:51
dobeysyncdaemon.log* and syncdaemon-exceptions.log* are the ones to look at probably20:51
dobeycjohnston: ignore status.log, it's the log for updating the indicator and showing notifications, not actual syncdaemon status (i know, confusing name)20:51
beunobut also20:52
beunocurrently the servers are going crazy20:52
beunothat may not help20:52
dobeyyeah, but if he's been having the issue for weeks, the rotated logs might have some info20:52
beunoah, I see you know that  :)20:52
cjohnstonhttp://paste.ubuntu.com/6967513/20:52
cjohnstonthat is syncdaemon-exceptions.log.2014-02-18_09-36-2020:53
dobeycjohnston: grep AUTH_FAILED syncdaemon.log*20:53
cjohnstondobey: I get a bunch of those20:53
dobeycjohnston: ok. delete the U1 token from your keyring, and sign in again20:54
cjohnstondobey: I did that and resigned in..how long should I be looking at 'Getting information, please wait'  because of the server issues, a while possibly?21:07
dobeycjohnston: until it's fixed. if you signed in successfully, you can just close the control panel21:10
dobeycjohnston: or you can manually disconnect it if the constant reconnection is bothersome21:10
cjohnstonack.. thanks.. may want to update the status page too :-) it hasn't been updated in almost a year21:11
dobeyyeah i've poked about that already21:12
cjohnstonthanks21:12
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