| === JamesTait is now known as Guest57947 | ||
| Guest57947 | Good morning all; happy Love Your Pet Day! :-D | 09:21 |
|---|---|---|
| Guest57947 | Wot? No SASL auth? | 09:22 |
| === Guest57947 is now known as JamesTait | ||
| === gatox is now known as gatox_away | ||
| === gatox_away is now known as gatox | ||
| === mandel` is now known as mandel | ||
| SuperEngineer | anybody know if there's any update on u-1 being snafu'd? u-1 staus gives a 50/50 ["we are investigating"] but unfo on music store and files says all ok | 19:47 |
| SuperEngineer | [rather annoying when music store debits your paypal a/c but won't download files] :( | 19:48 |
| dobey | have you contactacted support through https://one.ubuntu.com/help/contact/ | 19:49 |
| dobey | ? | 19:49 |
| SuperEngineer | dobey: not yet - I had assumed they had probs as 2 different pooters at 2 different sites have had massive troubles - & now my desktop pc at home - I was able to purchase music but nothing is up/downloading | 19:51 |
| SuperEngineer | so I thought I'd ask here before burdening them with another support ticket | 19:52 |
| dobey | it's all working afaik. | 19:52 |
| dobey | SuperEngineer: is the music you purchased showing up on the u1 web site in your files storage? | 19:56 |
| dobey | SuperEngineer: so there is an issue with the file sync servers it seems, and it's being investigated | 19:58 |
| SuperEngineer | thanks dobey - I just tried sendind a support request & guess what... " | 20:00 |
| SuperEngineer | Forbidden (403) | 20:00 |
| SuperEngineer | CSRF verification failed. Request aborted. | 20:00 |
| SuperEngineer | lol | 20:00 |
| SuperEngineer | I'd say u-1 is temporarily but completely snafu'd | 20:01 |
| SuperEngineer | oi! u-1 - you took the money but can't donload my music - gimme my money back :) | 20:07 |
| * SuperEngineer has faith in their hard work & fixing abilty - but don't tell them - they'll get smug ;) | 20:08 | |
| cjohnston | I see that there is an issue with the file sync servers presently, I have a couple files that have been pending sync for a few weeks... any idea what may be causing this? | 20:44 |
| dobey | cjohnston: you'd have to check the logs | 20:44 |
| cjohnston | dobey: where does u1 store the logs? | 20:48 |
| beuno | cjohnston, .cache/, IIRC | 20:49 |
| dobey | cjohnston: ~/.cache/ubuntuone/log/ | 20:50 |
| cjohnston | dobey: beuno status.log shows a bunch of: http://paste.ubuntu.com/6967503/ | 20:51 |
| dobey | syncdaemon.log* and syncdaemon-exceptions.log* are the ones to look at probably | 20:51 |
| dobey | cjohnston: ignore status.log, it's the log for updating the indicator and showing notifications, not actual syncdaemon status (i know, confusing name) | 20:51 |
| beuno | but also | 20:52 |
| beuno | currently the servers are going crazy | 20:52 |
| beuno | that may not help | 20:52 |
| dobey | yeah, but if he's been having the issue for weeks, the rotated logs might have some info | 20:52 |
| beuno | ah, I see you know that :) | 20:52 |
| cjohnston | http://paste.ubuntu.com/6967513/ | 20:52 |
| cjohnston | that is syncdaemon-exceptions.log.2014-02-18_09-36-20 | 20:53 |
| dobey | cjohnston: grep AUTH_FAILED syncdaemon.log* | 20:53 |
| cjohnston | dobey: I get a bunch of those | 20:53 |
| dobey | cjohnston: ok. delete the U1 token from your keyring, and sign in again | 20:54 |
| cjohnston | dobey: I did that and resigned in..how long should I be looking at 'Getting information, please wait' because of the server issues, a while possibly? | 21:07 |
| dobey | cjohnston: until it's fixed. if you signed in successfully, you can just close the control panel | 21:10 |
| dobey | cjohnston: or you can manually disconnect it if the constant reconnection is bothersome | 21:10 |
| cjohnston | ack.. thanks.. may want to update the status page too :-) it hasn't been updated in almost a year | 21:11 |
| dobey | yeah i've poked about that already | 21:12 |
| cjohnston | thanks | 21:12 |
| === mandel` is now known as mandel | ||
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