=== JamesTait is now known as Guest57947
[09:21] <Guest57947> Good morning all; happy Love Your Pet Day! :-D
[09:22] <Guest57947> Wot? No SASL auth?
=== Guest57947 is now known as JamesTait
=== gatox is now known as gatox_away
=== gatox_away is now known as gatox
=== mandel` is now known as mandel
[19:47] <SuperEngineer> anybody know if there's any update on u-1 being snafu'd?  u-1 staus gives a 50/50 ["we are investigating"] but unfo on music store and files says all ok
[19:48] <SuperEngineer> [rather annoying when music store debits your paypal a/c but won't download files] :(
[19:49] <dobey> have you contactacted support through https://one.ubuntu.com/help/contact/
[19:49] <dobey> ?
[19:51] <SuperEngineer> dobey: not yet - I had assumed they had probs as 2 different pooters at 2 different sites have had massive troubles  - & now my desktop pc at home - I was able to purchase music but nothing is up/downloading
[19:52] <SuperEngineer> so I thought I'd ask here before burdening them with another support ticket
[19:52] <dobey> it's all working afaik.
[19:56] <dobey> SuperEngineer: is the music you purchased showing up on the u1 web site in your files storage?
[19:58] <dobey> SuperEngineer: so there is an issue with the file sync servers it seems, and it's being investigated
[20:00] <SuperEngineer> thanks dobey - I just tried sendind a support request & guess what... "
[20:00] <SuperEngineer> Forbidden (403)
[20:00] <SuperEngineer> CSRF verification failed. Request aborted.
[20:00] <SuperEngineer> lol
[20:01] <SuperEngineer> I'd say u-1 is temporarily but completely snafu'd
[20:07] <SuperEngineer> oi! u-1 - you took the money but can't donload my music - gimme my money back :)
[20:08]  * SuperEngineer has faith in their hard work & fixing abilty - but don't tell them - they'll get smug ;)
[20:44] <cjohnston> I see that there is an issue with the file sync servers presently, I have a couple files that have been pending sync for a few weeks... any idea what may be causing this?
[20:44] <dobey> cjohnston: you'd have to check the logs
[20:48] <cjohnston> dobey: where does u1 store the logs?
[20:49] <beuno> cjohnston, .cache/, IIRC
[20:50] <dobey> cjohnston: ~/.cache/ubuntuone/log/
[20:51] <cjohnston> dobey: beuno status.log shows a bunch of: http://paste.ubuntu.com/6967503/
[20:51] <dobey> syncdaemon.log* and syncdaemon-exceptions.log* are the ones to look at probably
[20:51] <dobey> cjohnston: ignore status.log, it's the log for updating the indicator and showing notifications, not actual syncdaemon status (i know, confusing name)
[20:52] <beuno> but also
[20:52] <beuno> currently the servers are going crazy
[20:52] <beuno> that may not help
[20:52] <dobey> yeah, but if he's been having the issue for weeks, the rotated logs might have some info
[20:52] <beuno> ah, I see you know that  :)
[20:52] <cjohnston> http://paste.ubuntu.com/6967513/
[20:53] <cjohnston> that is syncdaemon-exceptions.log.2014-02-18_09-36-20
[20:53] <dobey> cjohnston: grep AUTH_FAILED syncdaemon.log*
[20:53] <cjohnston> dobey: I get a bunch of those
[20:54] <dobey> cjohnston: ok. delete the U1 token from your keyring, and sign in again
[21:07] <cjohnston> dobey: I did that and resigned in..how long should I be looking at 'Getting information, please wait'  because of the server issues, a while possibly?
[21:10] <dobey> cjohnston: until it's fixed. if you signed in successfully, you can just close the control panel
[21:10] <dobey> cjohnston: or you can manually disconnect it if the constant reconnection is bothersome
[21:11] <cjohnston> ack.. thanks.. may want to update the status page too :-) it hasn't been updated in almost a year
[21:12] <dobey> yeah i've poked about that already
[21:12] <cjohnston> thanks
=== mandel` is now known as mandel