[09:08] <JamesTait> Good morning all; happy Polar Bear Day! :-D
[11:13] <albertofer1980> HI Team, I have various tickets open, but support don't respond me, The support is still active?
[11:35] <albertofer1980> Someone can help me?
[13:49] <karni> albertofer1980: This will be a better place. Let me know what problem you're having.
[13:49] <albertofer1980> Yes
[13:49] <albertofer1980> Ok
[13:50] <albertofer1980> I have various tickets open, but support don't respond me, The support is still active?, My first ticket was 12 of february
[13:50] <albertofer1980> Need recovery my files, because, a new bug erase the files
[13:50] <albertofer1980> deleted
[13:50] <karni> I see
[13:50] <karni> davmor2: elopio: Who can we get to recover albertofer1980's files?
[13:50] <albertofer1980> I am very concerned they are my company files
[13:51] <albertofer1980> :(
[13:51] <karni> albertofer1980: I see. We'll find people to help you out.
[13:51] <davmor2> karni: no idea maybe Toykeeper but she won't be on till latter
[13:51] <albertofer1980> I tried to recover using the recovery link files, but does not recover all files
[13:51] <karni> davmor2: was wondering where she is, I see
[13:51] <karni> albertofer1980: Can you drop by a bit later today? Toykeeper should be able to help you.
[13:52] <albertofer1980> Yes, I'll be online all the time
[13:52] <albertofer1980> Oh Karni, Thanks Thanks, i'm happy for your help
[13:53] <karni> albertofer1980: thank you. please stick around.
[13:53] <albertofer1980> I hope that they can help me to recover these files
[13:57] <davmor2> albertofer1980: have you checked your rubbish bin.  U1 doesn't normally delete files but simply mark them as deleted and the system removes them.  So anything deleted should be in the rubbish bin.  If they are there you can just restore them
[13:58] <albertofer1980> Yes I have files, but not all
[13:58] <albertofer1980> I think that I can resoter 70% of the files, but I have other 30% missing
[13:58] <albertofer1980> restore
[13:59] <albertofer1980> The linkf of recovery files in the web ubuntuone, dosen't work fine fine :(
[13:59] <davmor2> right okay for that you would need Toykeeper I believe
[14:01] <albertofer1980> Ok I hope that Toykeeper help me
[14:03] <albertofer1980> I worked for 5 years with ubuntu one without any problems, I think that this incident is related with this bug: https://bugs.launchpad.net/ubuntuone-client/+bug/1282759
[14:22] <beuno> albertofer1980, it isn't, that bug is people not being able to sustain a connection
[14:22] <beuno> nothing to do with lost files
[15:04] <albertofer1980> I never had problems
[15:05] <albertofer1980> I have that the support team can help to recovery the files
[15:05] <albertofer1980> I hope that the support team can help to recovery the files
[15:56] <karni> albertofer1980: I've asked Toykeeper on IRC to join here when she's around.
[15:58] <albertofer1980> Ok Karni
[15:59] <albertofer1980> I hope connetc