| slickymasterWork | knome: you around? | 12:35 |
|---|---|---|
| knome | yes | 12:40 |
| slickymasterWork | knome: there's someone in UF with difficulties in accessing (to edit) https://wiki.ubuntu.com/BasicSecurity/ | 12:46 |
| slickymasterWork | after logging in he always gets the Immutable Page and not the Edit possibility | 12:47 |
| slickymasterWork | even after refreshing the page | 12:47 |
| slickymasterWork | can you imagine why? | 12:47 |
| knome | does he have a ubuntu one account that is linked to a launchpad account? | 12:49 |
| knome | or, in other words, are they asked to share their username? | 12:50 |
| slickymasterWork | yes, he says that he created it the day before yesterady | 12:50 |
| belkinsa | I think I do. | 12:50 |
| knome | can you make sure? | 12:51 |
| slickymasterWork | FWIW here's the link to the thread http://ubuntuforums.org/showthread.php?t=2222853&p=13018570#post13018570 | 12:51 |
| belkinsa | I can. | 12:51 |
| knome | that's always the number one check to do | 12:51 |
| knome | and the "ultimate" registration page is at https://help.ubuntu.com/community/WikiGuide/Registration | 12:52 |
| slickymasterWork | ok, thanks | 12:53 |
| belkinsa | The wiki goes to the Ubuntu One SSO. | 12:53 |
| slickymasterWork | I'm going to provide him that link | 12:53 |
| belkinsa | WIki log in* | 12:53 |
| belkinsa | And it does ask for username | 12:54 |
| knome | http://open.knome.fi/2014/02/23/logging-in-with-ubuntu-one/ | 12:54 |
| belkinsa | And it's a greyed out check box | 12:54 |
| knome | that might also help them understand the situation | 12:54 |
| knome | belkinsa, greyed out, but is it checked, and is there a username next to it? | 12:54 |
| belkinsa | Yes, all of them are tre. | 12:55 |
| belkinsa | true* | 12:55 |
| knome | then that sounds okay. | 12:55 |
| knome | and after that, they can't edit? | 12:55 |
| slickymasterWork | thank you both guys | 12:55 |
| belkinsa | Not a problem. | 12:55 |
| knome | slickymasterWork, guy and gal ;) | 12:55 |
| belkinsa | lol | 12:55 |
| belkinsa | Gender shouldn't matter here, though. | 12:56 |
| knome | not at all | 12:56 |
| slickymasterWork | and 'guys' it's generic anyway | 12:56 |
| belkinsa | Anyways, tell the users to log in to that page after they logged in. | 12:56 |
| belkinsa | Maybe that could help. | 12:57 |
| belkinsa | DOn't tell that thread is locked! | 12:59 |
| belkinsa | Oh, wait, I need to log in | 12:59 |
| knome | heh | 13:00 |
| belkinsa | knome, before I forget, awesome page about logging in. | 13:03 |
| slickymasterWork | lol | 13:03 |
| * knome listens to "Fall of the Peacemakers" by Molly Hatchet | 13:03 | |
| knome | belkinsa, cheers. happy to be able to assist :) | 13:04 |
| slickymasterWork | that song has a fabulous guitar knome | 13:04 |
| belkinsa | Maybe that could be a wiki page itself, minus the joining. | 13:04 |
| knome | slickymasterWork, yes! | 13:04 |
| knome | and wonderful lyrics | 13:04 |
| slickymasterWork | southern rock | 13:04 |
| slickymasterWork | :) | 13:04 |
| * slickymasterWork likes it | 13:04 | |
| === qwebirc627467 is now known as slickymasterWork | ||
| === qwebirc105815 is now known as slickymasterWork | ||
| === qwebirc490174 is now known as slickymasterWork | ||
| === qwebirc22036 is now known as slickymasterWork | ||
| pmatulis_ | belkinsa: 2 emails sent | 21:00 |
| slickymaster | knome: remember I asked earlier today about that forum user that wasn't able to edit a wiki page? | 22:43 |
| knome | yep | 22:43 |
| slickymaster | I passed him those two links you provided me but he still being unable to edit | 22:43 |
| knome | hmph. | 22:44 |
| knome | any new information on the issue? | 22:44 |
| slickymaster | http://ubuntuforums.org/showthread.php?t=2222853&p=13018968&viewfull=1#post13018968 | 22:44 |
| slickymaster | he did set up a launchpad account | 22:44 |
| knome | did they log out completely from ubuntu one? | 22:45 |
| knome | i don't know if that makes any difference, but maybe.. | 22:45 |
| slickymaster | ńot sure but he mention that he cleared his browser cache | 22:45 |
| slickymaster | which is the same as loggin out completely | 22:45 |
| slickymaster | there's something else that could be (or not) related | 22:46 |
| slickymaster | he is from Iran | 22:46 |
| knome | potentially | 22:49 |
| knome | you could point them to #canonical-sysadmin | 22:49 |
| knome | though it's weekend | 22:49 |
| slickymaster | I'll post it the forum thread, noting that it's preferable to contact anyone in the channel on weekdays | 22:51 |
| knome | yeah, weekdays on office hours | 22:52 |
| knome | pleia2 also has a ticket for IS in the queue about that | 22:53 |
| knome | so don't know if it could fix it for people, or practically just allow them to sign in without a username | 22:53 |
| slickymaster | thanks for the heads up knome | 22:54 |
| knome | https://rt.ubuntu.com/Ticket/Display.html?id=24297 | 22:59 |
| knome | that's the ticket | 22:59 |
| slickymaster | thanks for that knome | 23:03 |
| knome | np | 23:05 |
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