[12:35] <slickymasterWork> knome: you around?
[12:40] <knome> yes
[12:46] <slickymasterWork> knome: there's someone in UF with difficulties in accessing (to edit) https://wiki.ubuntu.com/BasicSecurity/
[12:47] <slickymasterWork> after logging in he always gets the Immutable Page and not the Edit possibility
[12:47] <slickymasterWork> even after refreshing the page
[12:47] <slickymasterWork> can you imagine why?
[12:49] <knome> does he have a ubuntu one account that is linked to a launchpad account?
[12:50] <knome> or, in other words, are they asked to share their username?
[12:50] <slickymasterWork> yes, he says that he created it the day before yesterady
[12:50] <belkinsa> I think I do.
[12:51] <knome> can you make sure?
[12:51] <slickymasterWork> FWIW here's the link to the thread http://ubuntuforums.org/showthread.php?t=2222853&p=13018570#post13018570
[12:51] <belkinsa> I can.
[12:51] <knome> that's always the number one check to do
[12:52] <knome> and the "ultimate" registration page is at https://help.ubuntu.com/community/WikiGuide/Registration
[12:53] <slickymasterWork> ok, thanks
[12:53] <belkinsa> The wiki goes to the Ubuntu One SSO.
[12:53] <slickymasterWork> I'm going to provide him that link
[12:53] <belkinsa> WIki log in*
[12:54] <belkinsa> And it does ask for username
[12:54] <knome> http://open.knome.fi/2014/02/23/logging-in-with-ubuntu-one/
[12:54] <belkinsa> And it's a greyed out check box
[12:54] <knome> that might also help them understand the situation
[12:54] <knome> belkinsa, greyed out, but is it checked, and is there a username next to it?
[12:55] <belkinsa> Yes, all of them are tre.
[12:55] <belkinsa> true*
[12:55] <knome> then that sounds okay.
[12:55] <knome> and after that, they can't edit?
[12:55] <slickymasterWork> thank you both guys
[12:55] <belkinsa> Not a problem.
[12:55] <knome> slickymasterWork, guy and gal ;)
[12:55] <belkinsa> lol
[12:56] <belkinsa> Gender shouldn't matter here, though.
[12:56] <knome> not at all
[12:56] <slickymasterWork> and 'guys' it's generic anyway
[12:56] <belkinsa> Anyways, tell the users to log in to that page after they logged in.
[12:57] <belkinsa> Maybe that could help.
[12:59] <belkinsa> DOn't tell that thread is locked!
[12:59] <belkinsa> Oh, wait, I need to log in
[13:00] <knome> heh
[13:03] <belkinsa> knome, before I forget, awesome page about logging in.
[13:03] <slickymasterWork> lol
[13:03]  * knome listens to "Fall of the Peacemakers" by Molly Hatchet
[13:04] <knome> belkinsa, cheers. happy to be able to assist :)
[13:04] <slickymasterWork> that song has a fabulous guitar knome
[13:04] <belkinsa> Maybe that could be a wiki page itself, minus the joining.
[13:04] <knome> slickymasterWork, yes!
[13:04] <knome> and wonderful lyrics
[13:04] <slickymasterWork> southern rock
[13:04] <slickymasterWork> :)
[13:04]  * slickymasterWork likes it
[21:00] <pmatulis_> belkinsa: 2 emails sent
[22:43] <slickymaster> knome: remember I asked earlier today about that forum user that wasn't able to edit a wiki page?
[22:43] <knome> yep
[22:43] <slickymaster> I passed him those two links you provided me but he still being unable to edit
[22:44] <knome> hmph.
[22:44] <knome> any new information on the issue?
[22:44] <slickymaster> http://ubuntuforums.org/showthread.php?t=2222853&p=13018968&viewfull=1#post13018968
[22:44] <slickymaster> he did set up a launchpad account
[22:45] <knome> did they log out completely from ubuntu one?
[22:45] <knome> i don't know if that makes any difference, but maybe..
[22:45] <slickymaster> ńot sure but he mention that he cleared his browser cache
[22:45] <slickymaster> which is the same as loggin out completely
[22:46] <slickymaster> there's something else that could be (or not) related
[22:46] <slickymaster> he is from Iran
[22:49] <knome> potentially
[22:49] <knome> you could point them to #canonical-sysadmin
[22:49] <knome> though it's weekend
[22:51] <slickymaster> I'll post it the forum thread, noting that it's preferable to contact anyone in the channel on weekdays
[22:52] <knome> yeah, weekdays on office hours
[22:53] <knome> pleia2 also has a ticket for IS in the queue about that
[22:53] <knome> so don't know if it could fix it for people, or practically just allow them to sign in without a username
[22:54] <slickymaster> thanks for the heads up knome
[22:59] <knome> https://rt.ubuntu.com/Ticket/Display.html?id=24297
[22:59] <knome> that's the ticket
[23:03] <slickymaster> thanks for that knome
[23:05] <knome> np