[12:35] knome: you around? [12:40] yes [12:46] knome: there's someone in UF with difficulties in accessing (to edit) https://wiki.ubuntu.com/BasicSecurity/ [12:47] after logging in he always gets the Immutable Page and not the Edit possibility [12:47] even after refreshing the page [12:47] can you imagine why? [12:49] does he have a ubuntu one account that is linked to a launchpad account? [12:50] or, in other words, are they asked to share their username? [12:50] yes, he says that he created it the day before yesterady [12:50] I think I do. [12:51] can you make sure? [12:51] FWIW here's the link to the thread http://ubuntuforums.org/showthread.php?t=2222853&p=13018570#post13018570 [12:51] I can. [12:51] that's always the number one check to do [12:52] and the "ultimate" registration page is at https://help.ubuntu.com/community/WikiGuide/Registration [12:53] ok, thanks [12:53] The wiki goes to the Ubuntu One SSO. [12:53] I'm going to provide him that link [12:53] WIki log in* [12:54] And it does ask for username [12:54] http://open.knome.fi/2014/02/23/logging-in-with-ubuntu-one/ [12:54] And it's a greyed out check box [12:54] that might also help them understand the situation [12:54] belkinsa, greyed out, but is it checked, and is there a username next to it? [12:55] Yes, all of them are tre. [12:55] true* [12:55] then that sounds okay. [12:55] and after that, they can't edit? [12:55] thank you both guys [12:55] Not a problem. [12:55] slickymasterWork, guy and gal ;) [12:55] lol [12:56] Gender shouldn't matter here, though. [12:56] not at all [12:56] and 'guys' it's generic anyway [12:56] Anyways, tell the users to log in to that page after they logged in. [12:57] Maybe that could help. [12:59] DOn't tell that thread is locked! [12:59] Oh, wait, I need to log in [13:00] heh [13:03] knome, before I forget, awesome page about logging in. [13:03] lol [13:03] * knome listens to "Fall of the Peacemakers" by Molly Hatchet [13:04] belkinsa, cheers. happy to be able to assist :) [13:04] that song has a fabulous guitar knome [13:04] Maybe that could be a wiki page itself, minus the joining. [13:04] slickymasterWork, yes! [13:04] and wonderful lyrics [13:04] southern rock [13:04] :) [13:04] * slickymasterWork likes it === qwebirc627467 is now known as slickymasterWork === qwebirc105815 is now known as slickymasterWork === qwebirc490174 is now known as slickymasterWork === qwebirc22036 is now known as slickymasterWork [21:00] belkinsa: 2 emails sent [22:43] knome: remember I asked earlier today about that forum user that wasn't able to edit a wiki page? [22:43] yep [22:43] I passed him those two links you provided me but he still being unable to edit [22:44] hmph. [22:44] any new information on the issue? [22:44] http://ubuntuforums.org/showthread.php?t=2222853&p=13018968&viewfull=1#post13018968 [22:44] he did set up a launchpad account [22:45] did they log out completely from ubuntu one? [22:45] i don't know if that makes any difference, but maybe.. [22:45] ńot sure but he mention that he cleared his browser cache [22:45] which is the same as loggin out completely [22:46] there's something else that could be (or not) related [22:46] he is from Iran [22:49] potentially [22:49] you could point them to #canonical-sysadmin [22:49] though it's weekend [22:51] I'll post it the forum thread, noting that it's preferable to contact anyone in the channel on weekdays [22:52] yeah, weekdays on office hours [22:53] pleia2 also has a ticket for IS in the queue about that [22:53] so don't know if it could fix it for people, or practically just allow them to sign in without a username [22:54] thanks for the heads up knome [22:59] https://rt.ubuntu.com/Ticket/Display.html?id=24297 [22:59] that's the ticket [23:03] thanks for that knome [23:05] np